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Rite Aid Corporation

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Rite Aid Corporation Reviews (279)

[A default letter is provided here which indicates your acceptance of the business's response.  If you...

wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

This case has been closed and resolved as of 12/20/16. The Leadership team has reached out to the customer and trained the staff on proper customer service.

This case has been closed as of 3/30/17. With the information provided, the District Manager has called multiple times and left messages for the customer, with no response.

For the promotional week 01/28-02/03, the said offer was "Earn $6 in BonusCash when you buy $10 of qualifying items".  The qualifying items were [redacted] Mouthwash, Toothpaste, Floss/Flosser and Portables which have various prices (not limited to $4.99 each).  On 02/06/18, the customer...

contacted our office and spoke with a supervisor.  The supervisor offered her a 30% off coupon along with the $6 in BonusCash should she purchased the said items.  However, the customer returned the purchase so we were unable to credit or reimburse her.  Should the customer purchase the products again, she would want to contact our Customer Care Center with the receipt information and we will reimburse the said discount as well as the BonusCash amount.

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

This case has been resolved and closed as of 2/24/17. Per the case comments, APDM Resolved with assistance of corporate accounting.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:True that Rite Aid did offer that I drive up to the (inconvenient) store location to have the money refunded to a credit card account that I really didn't want the money refunded to in response to this complaint.  And by the way, that money took approximately 4 days from the time I went up to the store before I had access to the funds.  Rite Aid's response to this is like someone beating you up in a totally unfair fight and then after all buy suing the bully offers to pay the medical bills.
I went through a lot of hassle on this whole situation.  On top of waiting months, making many phone calls (I have phone records, notes on all conversations, if anyone is interested), I had to drive approximately 52 miles (driving to the store two times; the regional manager promised the first time that I would get my money but then refused once I arrived).  I had multiple instances of a promised phone call but that phone call never happened and I did not receive a corresponding voice mail either.  Also, the regional manager one time promised that he would arrange for the refund to happen at a store near my house.  But, that never happened.   Also, your firm demanded personal documents from me.  I did not want to provide these but I was strong armed into doing so due to threat of not being refunded.  I am not sure your firm was even acting within legal guidelines on said demand.It also caused me mental anguish when, right before I submitted this complaint, that Rite Aid representative said that Rite Aid was going to keep my money.  I was scared because it's tough to gather evidence needed for a court case.  For example, the gift card customer service wouldn't provide a letter that explained what happened, which I may have needed as evidence in court.  Besides that, I had receipts and the cards that didn't work.  But, I am not sure that's enough evidence for court.  Also, can you please explain how Rite Aid is going to handle these kinds of matters better in the future?  Customers should not have to go through what I went through. 
Regards,
[redacted]

This case has been closed as of 6/14/17. Leadership has reached out to the customer numerous times without success.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

m: Revdex.com of Metro Washington DC<[email protected]>Date: Tue, Sep 13, 2016 at 9:00 AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted]@myRevdex.com.org---------- Forwarded message...

----------From: [redacted] <[redacted].org>Date: Tue, Sep 13, 2016 at 7:39 AMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: Revdex.com <[email protected]>Revdex.com, Please note that Rite Aid has resolved my complaint via a partial refund and replacement order via overnight shipment. I am satisfied with this resolution and would request this complaint be closed and considered resolved. Thank you. [redacted]

This complaint has been resolved the customer has been refunded and contacted by Rite Aid Leadership team.

This case has been resolved as of 8/15/16. The District Manager will be sending the customer a gift card for the inconvenience.

This case has been resolved as of 8/12/2016 at 11:40 AM by the Pharmacy District Manager.

Hello,This concern was sent to the store's management team to be addressed and looked into. The Regional Manager has closed the case as they have finally received the information needed in order to do the refund. They will be providing a refund to the customer.If there is anything else we may...

provide please let us know.Thank you,Elizabeth C[redacted]Rite Aid Customer Care

It's 05/28/16 9:00am and haven't received any automated calls from Rite Aid - I'm happy they were able to correct the problem.  You may close this ticket.  Thanks.

This case has been resolved and closed on 12/14/16. Per the case comments the Manager was able to satisfy customer.

This has been resolved and closed as of 07/31/2017 at 7:33 pm. Customer will remain barred from store.

Hello [redacted]- We do apologize for the inconvenience and confusion this may have caused. With the information provided, you had 1 online account created appropriately with the [redacted] card [redacted]- The other 2 online accounts were not created properly. We have revoked those online accounts to...

avoid further confusion. Please continue to log in with the username [redacted], associated with the email address [redacted]@[redacted].com. We have sent a reset password link to your inbox, if you do not recall the password. Thank you!

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response...

because:
I was at the Rite aid yesterday evening but they had no clue what I was referring to when I asked for the passport photo retake. Can the business call me one more time to strating  it out ? May be they can send me some written response with the name of the store manager so the employees on duty would know what to do ?
Regards,
[redacted]

The missing items were originally shipped via USPS on 02/18/18 (Tracking# [redacted]).  It appears the package was lost and/or was not delivered.  A replacement (for the missing items) were reshipped on 03/02/18 via [redacted] (Tracking# [redacted]).  Per [redacted],...

this package will be delivered on 03/06/18.

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Description: Pharmacies

Address: 30 Hunter Lane, Camp Hill, Pennsylvania, United States, 17011

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