Rite Aid Corporation

---------- Forwarded message ----------
From: *** ***
Date: Tue, May 27, at 11:AM
Subject: Need to cancel a complaint
To: [email protected]
On Friday I filed a complaint against the Rite Aid on ***
*** ***
San Diego Both the store and district managers have contacted me and
I am convinced they are working pro-actively to right the situtation
I would like to cancel my complaint

The email address ***@***.com has been unsubscribed from any future email marketing messages from Rite Aid. Thank You

Unfortunately we are unfamiliar with this law and feel we are charging correctlyThank you for bringing this to our attention so we could look into this further

This case has been resolved as of 9/27/In order for Rite Aid promotional codes to apply to Online Store purchases, you are required to be logged into a Rite Aid online account that is associated with the ***+ *** cardIf you are not logged in with the Rite Aid online account or if you
enter only the *** card number, the promotional code will not be appliedPlease note the advertisement states "Valid Online Only***+ with *** online enrollment required"My apologies for any inconvenience or confusion this may have caused

This case has been resolved and closed as of 11/21/16. Per the case comments, the Store Manager has contacted the customer and asked for her to come visit the store if she has any further concerns.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as...

Answered]
 Complaint: [redacted]
I am rejecting this response because: I am not sure why they consider this resolved. The person, who did not even introduce himself by name, did call. However, this does not resolve my issue. I asked for a store credit when I originally submitted my complaint. I view this as punitive action toward the store/management. That was never even brought up by the gentleman. All he said was in the future, if there is a problem at that store, ask for Gregory. This response from the business is just pathetic. Regards,[redacted]

The [redacted] points (2028 or $20.28) has been reinstated or added back to the customer's card

This case has been closed as of 11/9/17. The store team will check all [redacted] products to ensure that there are no other issues with the products on the shelf. The customer will be able to bring back the product for an exchange.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference...

to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you for your assistance, I really appreciate your help!
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
I will accept the additional 100 gift card however anyon**ho called someone that bad la guage should have been terminated and I am disappointed in Rite Aid thinking and [redacted] [redacted] the gift card should be mailed to [redacted]  [redacted] Rockland Maine [redacted]Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for bringing this to our attention. I have forwarded this concern to members of the appropriate departments. We have added 2,100 ($21.00) in [redacted] points back to the customers account. These points will be available to use tomorrow, 4/18/17. My apologies for the inconvenience this has...

caused.

This matter was forwarded to our Leadership Team to address.  A member of our Leadership Team will reach out to the customer via phone within 1-2 business days regarding this matter.

Hello, Customer also reported this twice to Customer Care.  He contacted us via email on 10/21 and called in 10/22.  Case was created and was resolved by FEM on 10/26 stating they went through Corp to confirm that the card was activate and loaded properly at the store (00844). ...

Complaint resolved.   Carrie FCustomer Care

[redacted] reached out to [redacted] and worked with the local stores to get this addressed, so no further calls will be generated.  This is closed Carrie F**Rite Aid Corporate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.,...

so long as they refund the funds into the right account. I have since closed the debit card used for this transaction; please see the attachment for a reference (for new card). Card #: [redacted].
Regards,
[redacted]

--------- Forwarded message ----------From: Revdex.com of Metro Washington DC<[email protected]>Date: Wed, Jan 20, 2016 at 8:02 AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted]...

<[redacted]@myRevdex.com.org>---------- Forwarded message ----------From: [redacted] <[redacted].com>Date: Tue, Jan 19, 2016 at 5:36 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: "[email protected]" <[email protected]>They gave me a customer satisfaction for $ 50.00 today. Complaint # [redacted]Thank You[redacted]

This case has been resolved as of Thursday, 8/18/16, per the District Manager.

This case has been resolved and closed, as of 9/22/17. We have added $190.00 in Plenti points to the customer's account. These points will be available to use tomorrow, 9/23/17. We thank you for bringing this to our attention, as this is an extreme advertising error. Thank you!

Hello,We had filed a case regarding the customer's concern so our upper management team could be made aware and have it addressed. The Pharmacy District Manager was made aware of the associate and the pharmacy manager contacted the customer back. The case was closed on 12/14/15 stating the associate...

will be addressed appropriately.If there is anything else we may provide please let me know.Thank you,Elizabeth C[redacted]Rite Aid Customer Care

Hello,  I reached out to the customer and offered a $250 Travel Voucher to which she wasn't interested in; therefore, a $250 RA Gift Card is being mailed due to the inconvenience.  Cx is happy!   Thanks,Carrie F**Rite Aid CorporateCustomer Care Team Lead