Rite Aid Corporation

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

This case has been resolved and closed on 12/14/Per the case comments the Manager was able to satisfy customer

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

--------- Forwarded message ----------From: Revdex.com of Metro Washington DCDate: Thu, Jan 22, at 9:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [redacted] < [redacted] @myRevdex.com.org> ---------- Forwarded message ----------From: [redacted] *** < [redacted] >Date: Wed, Jan 21, at 5:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [email protected] The Store Manager Did Contact Me , Still have Not Call Back Yet I suppose to go to store on the th for an Apologize but it still not confirmed

This case has been closed, 11/14/Per the case comments Leadership team has tried contacting the customer numerous times and have left a message explaining who he was, the reason for the call and that he would like to speak with customerIf the customer cannot reach Leadership team, the customer is to call the Regional office at ###-###-#### and asked to speak with DMA Karlene

m: Revdex.com of Metro Washington DCDate: Tue, Sep 13, at 9:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [redacted] @myRevdex.com.org---------- Forwarded message ----------From: [redacted] *** Date: Tue, Sep 13, at 7:AMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: Revdex.com Revdex.com, Please note that Rite Aid has resolved my complaint via a partial refund and replacement order via overnight shipmentI am satisfied with this resolution and would request this complaint be closed and considered resolvedThank you [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

We are so sorry to hear that this has happenedIn order to investigate this properly would you please share the location of the Rite Aid you visited?

Dear [redacted] We are sorry you had this unacceptable experience in on of our storesHowever, we appreciate you taking the time to bring it to our attention so it can be resolvedIt appears the Pharmacy District Manager had some trouble reaching you but was finally able to speak to you concerning this matterAs discussed on that call the Pharmacy District Manager has visited that store to review the work flow process and retrain them to make sure they won't miss any prescriptions that need to be filedAgain please accept our apologies and please let us know if this was not handled to your complete satisfaction

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for your assistance, I really appreciate your help! Regards, [redacted] ***

Hello,This concern was sent to the store's management team to be addressed and looked intoThe Regional Manager has closed the case as they have finally received the information needed in order to do the refundThey will be providing a refund to the customer.If there is anything else we may provide please let us know.Thank you,Elizabeth C [redacted] Rite Aid Customer Care

--------- Forwarded message ----------From: Revdex.com of Metro Washington DCDate: Wed, Jan 20, at 8:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [redacted] < [redacted] @myRevdex.com.org>---------- Forwarded message ----------From: [redacted] *** < [redacted] @***.com>Date: Tue, Jan 19, at 5:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: "[email protected]" They gave me a customer satisfaction for $ todayComplaint # [redacted] Thank You [redacted] ***

This case has been closedPer the case comments, Leadership called customer with no answerLeadership left detailed message with phone number where customer can reach management

Good Afternoon,This case [redacted] , has been resolved as of 2/4/

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: URL at [redacted] does not say $explicitlyHome-composed photos are just like any digital photos and are expected to be priced equallyThe print price list in attached file does not show passport photo-like print prices I have not seen any special passport ID notice when I choose my ID photo for printEducated consumers need to be well informed upfront about such print price hike from $to $Customers never expect to pay times more when picking up a fully paid online order at store counter Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: True that Rite Aid did offer that I drive up to the (inconvenient) store location to have the money refunded to a credit card account that I really didn't want the money refunded to in response to this complaint And by the way, that money took approximately days from the time I went up to the store before I had access to the funds Rite Aid's response to this is like someone beating you up in a totally unfair fight and then after all buy suing the bully offers to pay the medical bills.I went through a lot of hassle on this whole situation On top of waiting months, making many phone calls (I have phone records, notes on all conversations, if anyone is interested), I had to drive approximately miles (driving to the store two times; the regional manager promised the first time that I would get my money but then refused once I arrived) I had multiple instances of a promised phone call but that phone call never happened and I did not receive a corresponding voice mail either Also, the regional manager one time promised that he would arrange for the refund to happen at a store near my house But, that never happened Also, your firm demanded personal documents from me I did not want to provide these but I was strong armed into doing so due to threat of not being refunded I am not sure your firm was even acting within legal guidelines on said demandIt also caused me mental anguish when, right before I submitted this complaint, that Rite Aid representative said that Rite Aid was going to keep my money I was scared because it's tough to gather evidence needed for a court case For example, the gift card customer service wouldn't provide a letter that explained what happened, which I may have needed as evidence in court Besides that, I had receipts and the cards that didn't work But, I am not sure that's enough evidence for court Also, can you please explain how Rite Aid is going to handle these kinds of matters better in the future? Customers should not have to go through what I went through Regards, [redacted]

This case has been closed as of 11/9/The store team will check all [redacted] products to ensure that there are no other issues with the products on the shelfThe customer will be able to bring back the product for an exchange

This case has been resolved as of 8/15/The District Manager will be sending the customer a gift card for the inconvenience

This case has been resolved as of 9/27/16. With the information provided the customer does not have a [redacted] card linked to an original Wellness card. Leadership has reached out to [redacted] , and have been informed the customer does not have a [redacted] account with the information provided to us. The... customer only has an original Wellness card.

The District Manager of this store, ***, reached out to [redacted] to personally apologize for the stores behavior and will be ensuring that all the employees involved are coached appropriatelyWe are very sorry this has happened but also appreciative that you've taken the time to bring it to our attention so we can resolve the matterWe appreciate and value your business [redacted]