Rite Aid Corporation

Review: I recently bought a [redacted] Debit card for $150 from Rite-aid. In trying to set this up to use which is through [redacted].com they want personal information in order to set this up. The personal information is a copy of my social security card with my signature and drivers license. When I call there is a very long waiting period and is always in the Phillipines. They say this is on a security hold until they receive this information. They won't activate the card which already has $150 on it without this information. I tried calling Rite-aid and [redacted] to credit my [redacted] Card and they tell me is between [redacted]. Now how can I get my money back when they won't activate this card without this information.

Product_Or_Service: [redacted] Debit CardDesired Settlement: DesiredSettlementID: Refund

Want a credit from Rite-aid on my [redacted] card

Business

Response:

Dear [redacted],

We are so sorry to hear this has transpired and apologize for the frustration this has caused you. We appreciate you've taken the time to bring this to our attention so we could assist in getting this resolved to your satisfaction. We have partnered with our resources within [redacted] and understand a member of their Management Team has been in contact with you and resolved this to your satisfaction. Please let us know if there is anything else we can do for you. We appreciate you as a customer and value your business.

Sincerely,

Rite Aid Customer Care

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I appreciate the release of the money which was held up since October. Now my daughter can use the much needed money. Thank you for supporting us consumers and being there for us. This means a lot to us as my daughter needs groceries so badly.Thank you once again for all of your help in this matter

Regards,

Review: I made some purchase back in November in Rite Aid, and wrote the following very detailed email to the customer service on Nov 25, 2013:

"Hi, On Sunday I made a purchase and one of the items I bought was [redacted] Whitestrip, before the purchase I loaded the following coupon from your website: "Save $7.00 on [redacted] Save $7.00 on ONE [redacted] 3D White Intensive Professional Effects 7ct, Professional Effects 20ct, 1 Hour Express 4ct Whitestrips (excludes trial/travel size). Consumer: Limit ONE coupon per purchase of products and quantities stated. Any other use constitutes fraud. Coupons are not authorized if purchasing products for resale. You may pay sales tax. Dealer: Submission to [redacted] signifies compliance with 'Requirements for Proper Coupon Redemption.' Copy available by writing to [redacted] Requires minimum purchase of 1." However, it didn't get $7 off in my transaction. I chatted one of your agents, (unfortunately I forgot to take their name, but you can find it if you look from my username) and they asked me whether the associate scanned the wellness card at the beginning or at the end. I told them that it was scanned at the end, and he suggested me to return the item and repurchase, made sure the cashier scans my card at the beginning. Today, I went to the store and returned the previous one, gave my card at the beginning and purchased the same product. It matches with the product description, however I didn't get the discount. The cashier even tried different ones, the coupon didn't apply to any of them. The sales agent asked me to contact you back for the refund of $7. Can you please fix this on your side? Please don't send me back to the store. Product Name: ONE [redacted] 3D White Intensive Professional Effects 20 ct. UPC: [redacted] Load2Card account email: [redacted] Card number: [redacted] Coupon: I already posted the details of coupon offer above. Receipt Details: Store# [redacted] Register #4 Transaction #[redacted] Cashier #[redacted] Date: 11/28/13 Time: 11:21 AM"

I heard back from them more than a week later on Dec 4 2013:

"

[redacted],

Thank you for taking the time to contact us. I do apologize for the inconvenience experienced with that transaction. Can you respond to this email and let me know what the four manufacturer’s coupons you used were four. It’s possible that they may have blocked that $7 Load 2 Card from being used.

Please reply at your convenience.

Thanks,

Rite Aid Customer Support

[redacted] "

I replied back to them immediately:

"Thanks for your reply. Two of them were for the Chocolates I bought (I don't remember the brand name now, but I can look up it if you need) and two of them were video values for some of the scunci products I bought.

Thanks"

They never replied to my email, so 3 weeks later, I sent a reproachful email asking why they didn't reply to my email:

"Hi,

It has been more than 3 weeks since I replied to your message and more than a month since my initial email. Did you at least bother to send me a reply?

Thanks,

[redacted]"

Again, I never heard back from them.Desired Settlement: Initially the reason of my email was the $7 coupon that their system failed to deduct. However, now I just want to talk to some customer service manager if possible. I am just wondering whether they think ignoring customer emails is the best way to interact with customers. They always repeat the motto "Rite Aid values your business" in their stores, and their behavior totally contradicts with this motto.

Review: I shop in here as it is the closest to my residence and the store quality and customer service is not tolerable. There is no clear action and the products are hard to find. When asking for assistance, they give you an attitude. When I informed them my card was at home and asked to look up by phone number, the cashier had a nasty attitude and said the number didn't work. I asked if they could use the store card and they said they don't have one. Another customer was nice enough to let me use hers as the cashier stood there with a nasty look on her face. I suggest that you have a training with cashiers and personnel on how to conduct business. The manager while I was there also got on the speaker and yells "Security, quit playing with the cameras". Other Rite Aids have it together and can conduct business so why is this store any different. [redacted] ###-###-####Desired Settlement: A customer training service for the store management and cashiers with inspections from regional office on store conditions. This is a pharmacy where people go when there health is at risk. Asked to look up by phone number, said the number didn't work.

Business

Response:

Customer called RA customer service on 12/27. District Manager contacted the cusotmer via email apologizing for the service and explained he will take the appropriate action to remedey the service experience.

Review: On June 19, 2013 I purchased 3 [redacted] MoneyPaks from Rite Aid Store #[redacted] at [redacted], PA [redacted]. First card purchased at 12:50pm for $500.00. 2nd and 3rd cards purchased at 7:38pm and 7:39pm each for $500.00 for a total of $1,500.00. Right on the card it says "Reload prepaid cards" so the 2nd card I used was originally the first card I purchased at 12:50pm. I had used the money on that card so I thought I could refill it because that's what it says right on the card. When I went to pay a bill with the 2nd card there was no $500.00 on it which I purchased earlier. So I bought $1500.00 worth of [redacted] money and only got $1000.00 back because after the fact I found out you can't reuse a used card. I fought with [redacted] moneypak for one month trying to straighten out this problem and finally they said they don't have the $500.00. Then I turned paperwork into the [redacted] Rite Aid asking for the $500.00 and got nowhere. I will also be filing a complaint on [redacted] moneypak as I am out $500.00 and one of these companies has it.Desired Settlement: I would like one of these companies to come clean and admit on the night of June 19, 2013 one of these companies had $500.00 too much. and I would like to be refunded. I have all the paperwork, copies of receipts and cards if you need them.

Business

Response:

Who contacted the customer? : APDM [redacted] spoke w/Cx week of 7/14. After review by Accounting, DM [redacted] was to contact Cx on 7/25

Describe the root cause of the customer complaint : Customer reportedly tried to reload a [redacted] Money Pak and didn't know they were not reloadable. Transaction went through on register but funds were reportedly never made available to the customer. Customer is trying to obtain refund of funds from this transaction.

What specific action did you take to satisfy the customer? : APDM [redacted] forwarded information to Accounting for resolution. All Money Pak cards presented had no funds available. APDM [redacted] spoke with Cx. DM [redacted] was to speak with Cx on 7/25 but was not available on 7/26 to confirm. Accounting denied refund. Corporate policy states prepaid cards are not refundable. Money Pak cards state on the card no refunds allowed at store.

Describe the actions you took to prevent this from occurring again : Customer has been informed the [redacted] Money Pak cards are not reloadable.

Review: This is the second time I am having to a complaint against Rite Aid.

I originally filed a complaint back in August because our Up Rewards were not loading on our card correctly and they kept advising us they would send out gift cards and complimentary coupons but we never received. I spoke with a [redacted] who ensured that we finally received our coupons in the mail by shipping certified mail.

This second issue is definitely unacceptable. Two weeks ago, my wife chatted with a Wellness rep on the Rite Aid site and wanted to get our old accounts deactivated so that we could match our Wellness cards with the right username and account. The rep did complete this request and we were able to register our new accounts under the usernames [redacted] and [redacted]. My wife's account is perfectly fine and up until today I was able to log into my account and refill two of my prescriptions as well as see my up rewards. We also redeemed our 2013 wellness rewards and ordered the free [redacted] membership. We had already received our 2012 wellness rewards which was a Denise Austin DVD Set. My wife spoke with an [redacted] who advised her that they could not even find an account online for me. The chat was escalated and she then spoke with [redacted] who advised her that she too could not find anything but stated all we had to was register my account again. She did not take this matter seriously at all! This is my private information that was jeopordized! My social, date of birth and address was on that account and they can not find it? I did speak with [redacted] again from the Wellness department who stated he would look into the matter. I am just disgusted at this point. This is very unacceptable. What are they really doing behind the scenes with our personal info. [redacted] claimed she sent out a $25 gift card for our troubles but I am sick of them always trying to silence us with gifts instead of fixing the issue on hand. I want to find out what happened to my account and why was it compromised.Desired Settlement: To find out what happened to my account, who touched it, and why my personal information was compromised in addition to complimentary service for this second issue

Business

Response:

I was able to get in touch with [redacted]’s wife [redacted] and I explained the situation and that his account was revoked in error. I let her know that no personal information of theirs was jeopardized. I provided her with the tracking number for the $25 gift card we sent her on the 9th, and let her know I would get in touch with [redacted] regarding the replacement Up Rewards they said he was going to send them. After apologizing and providing her with that information, she seemed okay with everything and thanked me for contacting her to address these issues. I told her not to hesitate to contact me directly if she or [redacted] have any further concerns and let her know I would get back to her once I hear back from [redacted].

Review: spoke to kyle C[redacted], who did not return my phone calls, or did any other customer service supervisors. a gift card is supposed to be mailed for 25 dollars for a prescription transfer. they are refusing to load this to my wellness card and have been very uncooperative in assisting me.Desired Settlement: 25 dollar gift card for my rx transfer and a another gift card for making multiple calls to a uncaring company.

Business

Response:

Dear [redacted],

Thank you for taking the time to bring this situation to our attention. We apologize for the lack of follow through and for how long it has taken for this to be resolved. In researching this matters it appears that somehow the $25.00 reward was loaded to an incorrect card that was connected to your previous phone number. We can not confirm how that may have happened. We are issuing you a $50.00 gift card that will be in the mail Monday morning to your [redacted] address. Please accept this to cover the $25.00 reward in question as well as an apology for the frustration you have encountered in resolving the matter. Thank you for being a Rite Aid customer and for giving us the opportunity to resolve this for you.

Sincerely, Rite Aid Customer Care

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Good morning, Last year in the fall of 2013 I took in some old family home movies which were on 3mm film and had them converted into DVD's. I went to the Rite Aid store #[redacted] on [redacted] in [redacted] Washington and was helped by a Michelle. When I got them back I was so happy with the product that I took two more family films into the same store on Nov. 30th. of 2013 and again was helped by Michelle. My customer receipt numbers for these orders are #[redacted] and #[redacted]. The first film was of my older Brother's first Christmas (so before I was born) back in the mid 1960's and the other film was of another Christmas I believe, around 1973. I was having two copies made, one for my parents and one for my Husband and I. Well, a month or so went by and I hadn't heard anything from the store, so I called. Apparently my Family home movies have disappeared. I received an email from a Bethany P[redacted] after sending in a complaint to the Rite Aid site. She assured me that I would be contacted my a Manager from the Store. I was contacted by a "Benjamin A[redacted]" who seemed very nice and concerned about my issue and assured me he would get to the bottom of this. He also told me that I would be contacted by another Manager "Steve B[redacted]". Mr. B[redacted] did call me and we talked very briefly as I described to him my situation. He said he would check around and call me back in a few days. I never received a call back from Steve B[redacted]. My last conversation with Benjamin A[redacted] was on Feb. 12th. of 2014. He said that sometimes these investigations can take up to six months, so I waited patiently and gave them six months. After not hearing back from them, around Aug. 19th. I called the store @ ###-###-#### and asked to speak with Benjamin. I was told that he was out in the field and not avail. So I asked if I could leave him a voicemail. She said that she wasn't sure what time he would be back to the store and I'd have a better chance in getting a hold of him via email. So I asked her for his email address and sent him an email. I've had no response! I called the store again to confirm his email address and then sent him another email (I can forward you all these emails if need be) and still have had no response. So I again went to Rite Aid's website and sent in "another" complaint. I got a response from a Kyle *. C[redacted] on Sep. 16th. I believe and he said we would get back to me in regards to this matter. I have not heard back from him. I finally found Benjamin's cell. # that he had given me way back in Feb. and I called him on Oct. 10th. @ 2:39pm and left him a voicemail. He has not returned my call. I can only assume now that I am being ignored. I'm going to be very realistic about this situation and have come to realize that if my Family film has not turned up, then its not going to and I'll have to come to terms that there now gone forever. Regardless I would like some sort of resolution and compensation to this situation. In fact, at this point, it would just be nice to hear back from someone. I work in the customer industry as well and to just be ignored and brushed aside like this is unbelievable to me. I would truly appreciate any assistance you can give me in this matter and I hope to hear from you soon. Thank you for your attention to this matter and have a great day.

Product_Or_Service: Family film being converted to DVD.

Order_Number: customer reciept #**Desired Settlement: DesiredSettlementID: Other (requires explanation)

In the very least I would like to be compensated for the amount of money it would have cost me to have these two Home movies made into DVD's. I also don't think its unreasonable to ask that they offer to convert some of my other Family home movies into DVD's free of charge. The fact that I've been ignored for so long now has cost me a great deal of stress and its going to break my elderly parents hearts to find out that Rite Aid has lost some of

Business

Response:

Dear [redacted],

We are so sorry to hear of this situation and how long this has been on-going. We do want to ensure you that the Attorney General has reached out to us well. To reiterate what we have advised the Attorney Generals Office, your concern has been forwarded to our Risk Management Department for investigation. Once the investigation is complete Risk Management will reach out to you directly. We hope to have this resolved for you quickly.

Sincerely,

Rite Aid Customer Care

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that as long as they stick to their word and get in contact with me directly, then this resolution is satisfactory to me. Yes, I have contacted the State Attorney General as well.

Regards, [redacted]

Review: Billing of past due amount of 47.01 being added to 26.23 with a total amount 0f 73.24 with a due dateof9/28/14 my credit was denied use 9/13/14for 51.08.which I had to pay cash for.Desired Settlement: repair their billing sastem

Business

Response:

Thank you for contacting us so we can help resolve this for you. Unfortunately we are unable to determine exactly this is in reference to. Could you please provide more information so we can assist. Is there a store involved? Did you provide a service or do a repair at the store?

Review: I would like to bring to your attention the fact that I received extremely poor customer service during my last trip at [redacted], CA, which took place on June 22, 2013 at approximately 2:04 p.m. I waited on line as soon as it was my turn I headed to the cashier and I asked him if I can do a return. He said if I had a receipt. And I said Yes, I do but if it is possible to return it on a different credit card? The cashier said No, it must be on the same credit card. So I asked him if I can get cash or a store credit. The cashier said I do not think you can get cash back but I can give you a store credit. His name tag read New So he yelled at he co-worker who was at the 3rd cash register away from him to find out how to do the return, his co-worker said give her cash back, I do not where the store credit cards are." So the new cashier paged a manager.It took him 9 minutes to show up, but he did not approach us he went directly to unstock the merchandise he brought with him from his cart. So the new cashier called his name [redacted] that is when the manager [redacted] came to the cash register. I explained to [redacted] that I have an item I would like to return with a receipt and that the cashier said I cant get cash back but if I can get a store credit. [redacted] said no, you can not get a store credit we do not offer store credits. I asked him, Is this your store policy? [redacted] said "Yes, it is our store policy, we do not offer store credit." So I asked him "what is the solution? You are called because you are the manager to help me and find a solution. [redacted] just looked at me and moved both his shoulder up and down as if he was saying I do not know, I do not want to help you. So I asked [redacted] again, I never heard of any retailer that does not give store credit, what would you do if a customer walks her without a receipt? In a rude tone and loudly he said we see when we get to that situation. He did not apologize or offer other options; he was extremely rude and unprofessional.I was very upset I said to him the store credit is spent here in your store I understand if you can not give me cash back but a store credit which means I am just exchanging. He said you can buy something now and we will let you exchange. I was almost going to do it but in a second I thought to myself, no I will take my business somewhere else.I have never heard of any retailer who does not give store credit, in fact they push to give store credit instead of giving cash or credit card refund back, so that you have to spend the money in their store. This was a horrible customer service I have never received. I will never go back to that store in fact I will never ever go to any of Rite Aid.Thank you for taking the time to read my complaint letter.Sincerely,[redacted] Product_Or_Service: Carex Swivel cushion due to surgeryDesired Settlement: DesiredSettlementID: No settlement requested - for

I would like to know in writing, if it is Rite Aid policy that the company does not offer store credit and why.Thank you,[redacted]

Business

Response:

District Manager contacted cusotmer via email . Customer responded back by email and stated they were ill and un able to speak at this present time. Discussed the proper procedures with both the store manager and supervisor on non reciept returns. The team will ensure they follow the company directive on all returns to the store. We await the cusotmers response.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I have received an email from the Regional Manager (

Review: see Attached documentDesired Settlement: Please see attached letter.

Business

Response:

Dear Mr. Feathers,

Thank you for taking the time to contact us. I am very sorry for the issue you had with our transfer offer. I am happy to see that [redacted] from Customer Support contacted you and made it right with you and sent you $30 gc. If you need any further assistance please call me at [redacted].

Manager customer Support

Review: I stopped by on 11/26 to fill my prescription , I was told it would be ready for pick up 11/27 at 10 am because they needed to have it ordered I came at 10 the prescription wasn't ready . I received a call that they needed an updated insurance card so I called it in. I went back at 11am to get the prescription it still wasn't ready I had to wait additional time . I wasn't upset that I had to wait all that time until I received my prescription an went home an opened it and found that they filled it with the generic name . I immediately called to switch it to the non generic name an was told I could not because I had already paid for the prescription. They should have asked what I wanted to have filled with my dr sent over what to fill it with but gave the option for generic if I wanted to go that way . But it was to be filled first with the non generic unless specified not too . They lady was just like take those or have a new prescription called in and I would still have to pay for that because they will not except these pills back . Terrible service terrible service I've never had a problem I usually prefer this pharmacy over others I don't know how everything went so wrong .

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

For all the inconvenience I believe I deserve a refund for this product since now I'm stuck with medication that I do not even want but now have to take . I paid 12.99 and I would appreciate a refund

Business

Response:

The Pharmacy Distirct Manager contacted the customer.

This was an issue where the customer had a prescription where the generic is dispensed to the extent that we do not even carry the brand, but the staff did not properly inform the patient with regards to educating her that the generic was the same medication, but made by a different manufacturer, with the only difference being a lower price for her, and when she looked at the medication and saw the name was different than the brand written, returned to the store desiring the brand.

I apologized to the customer and explained at length that she absolutely had the right to choice with regards to brand or generic and that the store should have responded as such and apologized for the missed communication upon her return. I asked the patient if she was taking the medication and she responded affirmatively and also that she had a follow up appointment with her Dr. in a couple weeks. I educated her regarding generics, encouraged her that her outcome would be positive with either, but that she could discuss with her doctor and we could absolutely dispense brand if that was the decision (On the original script it was stated that substitution was permissible) and also that we we issued the patient a refund, had the staff again reaffirm the quality of generic medication and I relayed to the staff that in a future matter, we could absolutely do the right thing by the patient and make the change and damage out the medication that left the Rx. I affirmed the importance of honoring patient choice in this matter and I would not expect any future like issues.

Review: my receipt info: register 2.transaction #[redacted].cashier #[redacted].sept.9, at1:32 p.m. I purchased colgate sensitive toothpaste $4.99, used a $4 rite ad coupon in the sales ad. total .99 cents. TAX .30 CENTS! 1/3 of purchase price in taxes!! I told the cashier that is too much in taxes. her comment-'register says that's what you owe." I filled out the rite aid survey on the receipt. I emailed a letter to rite aid the following Monday regarding this matter. no reply. is the better business b. aware that rite aid is ILLEGALLY OVER-CHARGING customers in taxes ? not happy about this. I wait for sales & use coupons to purchase necessary items.

Product_Or_Service: colgate sensitive pro relief toothpasteDesired Settlement: DesiredSettlementID: Other (requires explanation)

refund of OVER PAID taxes!

Business

Response:

[redacted] : 10/12/2013 12:08:35 PM : Attempted contact-left message. Will discuss and explain to customer. Customer is responsible for the tax on coupon items.

[redacted] : 10/14/2013 10:10:11 PM : Called twice on 10/12 and twice on 10/13 left message.

[redacted] : 10/14/2013 10:12:23 PM : Resolution Answers:

Who contacted the customer? : [redacted]-message

Describe the root cause of the customer complaint : Customer misunderstanding of tax procedure on coupons

What specific action did you take to satisfy the customer? : Attempted multiple times to reach customer. Dm to call until reached.

Describe the actions you took to prevent this from occurring again : Communication with customer at the register-customer service

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

had a family emergency & was out of town. don't have time to deal with this anymore. but, if rite aid thinks 30 CENTS on a .99 cents purchase is fair. there are many other stores to shop at.

Review: I purchase 2 [redacted] money pak cards from this location on 1/31/2014. Both only had 12 digits on the back, in which they are suppose to have 14 digits on the back. I tried to go get a refund and the cashier said they didn't issue refunds. I spoke to a shift supervisor and she scrathed off two herself that only had 12 digets. Now I can't get in with [redacted] nor did I receive any help at this Rite Aid store. The cashier [redacted] told me they have been having problems with [redacted]s cards for 6 months so why are they still sell them at the store. Now I'm out of $90 that I can't get back as of yet... I want some answers now!!Sign,Unhappy customer

Product_Or_Service: [redacted] cardsDesired Settlement: DesiredSettlementID: Replacement

I just want a refund or replacement for my money pak cards.

Business

Response:

District Manager contacted the customer and apologized. He also issued a refund and reissued her cards

Describe the actions you took to prevent this from occurring again : I explained to the store team how to handle in the future.

Review: I went to Rite Aid on [redacted], NY [redacted] today, Wednesday, Dec. 11th. Displayed on a stand facing the cash registers is a corporate-made advertisement for seniors which read: "THIS WEDNESDAY", and below it in smaller letters, "and the first Wednesday of every month," seniors take 20% off your bill. I am paraphrasing the last part, but the point is that seniors [like me] presume that the big capital letters THIS WEDNESDAY pertain to "this Wednesday, i.e., today. But when I asked for my 20% discount, I was told that only on the first Wednesday is this offer valid. The manager gave me a convoluted answer which didn't sound right, and he didn't take 20% off my total expense there, which was $34.57. I explained to him that the ad was terribly "misleading," and I wondered how many other seniors were taken advantage of.If the store has a specific policy of 20% off for seniors on ONLY the first Wednesday of every month, then the sign should be made clear.Desired Settlement: By "replacement," I mean what I said in the last part of my complaint. The sign should be replaced with a much clearer sign which does not lead seniors into thinking that they can receive a 20% discount on "THIS WEDNESDAY." Whoever made this sign either wants to mislead seniors on purpose, OR does not understand the meaning of what was written.

Business

Response:

Store manager contacted the customer and apologized. It is not our intent to be misleading. We romved the sign and requested he return to the store we will modify the 20% off for him

Review: I went in to purchase a preapaid [redacted] gift card at 10:06am. I got to my car and read the back to see I could not use it at the atm. I went back int he store less than 3 minutes later to switch the card. I loaded $380 on it for my daughter who is going to camp. I need her to be able to access cash. I explained this to the tall blond hair male manger that the young female cashier called over to help her. He said he can't do a money transfer because he hs tried. I said tey again. He then said he can't.I said I just left the store and I don't want my money back only the correct card. He said you can purchase a new card and transfer the money on it but not a refund. I went to get the correct card. He put $10 on it. I asked did you transfer my funds from the [redacted]. He said no I told you I could. I said that's not what you said. Now I have two cards of no use. One has $380 and can't use the ATM. The other only has $20 when I need the $380 on it for my daughter's camp. Now I am stuck. I called another rite aid and they said it could be done as long as I didn't want a refund. I am very upset. He handle the situation like he didn'tcaer and walked away to help another customer as I was still talking to him.Desired Settlement: I want the $380 refunded to be transferred to the correct card!

Business

Response:

In researching the District Manager has been in contact with [redacted] and has helped to resolve the issue we hope to [redacted]'s satisfaction. We are so sorry this has happened and the District Manager has coached the Store Associate on their improper behaviors. We appreciate you taking the time to bring this to our attention so it could be addressed. Again please accept our apologies and thank you for being a Rite Aid customer as we value your business.

Review: To Whom It May Concern,My complaint is regarding the stores advertising and managers handling issue. On 6/13/2013 at 1pm I went to store to buy some things for my house. Like any normal customer, I check for deals and sale item. Today I spend some time going over the sale and pick up a few things, however, when I reached the counter, I was informed that all the items I picked up was on full price. I was very frustrated because this is not the first time this has happened I understand that some customers do leave things in different racks but every time if this continues it s very annoying. I asked for the manager who was very rude and simply said sorry its not on sale. I felt very humiliated as there were other customers and as I felt very insulted. This should not happen to any customers as in this economy every single person is looking to save money. I took him to the sale section, where there were many products which were on full price in the sale section. All the sale products were thrown on the rack and after spending some time going over the stuff, all they tell me if that it was on full price. I want the respected team to know what customers are treated and please do ensure such things don't happen again.Desired Settlement: Managers and sales people should be treating customers with respect. I took him to the sale section, where there were many products which were on full price in the sale section.

Business

Response:

District Manager spoke with customer.

What specific action did you take to satisfy the customer? : I told her we would review the Clearance Endcaps for proper pricing. Apparently, most of the issue was about this area.

Describe the actions you took to prevent this from occurring again : The store team will be addressed to solve those areas mentioned by the Customer.

Was the customer satisfied with your action? : Y

Will the customer continue to shop at RiteAid? : Y

Review: see Attached documentDesired Settlement: Please see attached letter.

Business

Response:

Dear [redacted]

It was a pleasure speaking to you today. I was very sorry to inform you that Rite Aid has not had Senior Tuesday for three years. I explained our new Wellness Plus program, you get discounts based on the amount of points you earn through purchasing products at Rite Aid. [redacted] has a wellness card and was happy I called and explained the program, if you need further assistance please call me at [redacted].

Manager Customer Support

Review: My Dr wrote me a prescription for 20 pills. Rite Aid Pharmacy only had 12 of these pills. They said they could give me the 12 pills or I could come back later. I needed the pills right them because I just had surgery and was in pain. They noted on my prescription bottle that I was owed 8 pills and could get them before a certain date. When I went back to get them, they charged me another co-pay. Is this legal to charge twice for one prescription? I know it is only $10, but I feel they stole it from me.Desired Settlement: DesiredSettlementID: Refund

They charged me twice for the same prescription. How many other people have they done this to. I want my $10 back. How many other people have they done this to?

Business

Response:

Management contacted customer to refund second co-pay.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Rite Aid has a very bad policy in New Jersey State where it requires its pharmacist to call other companies, etc for FLU CLINIC. This is very bothersome and annoying.
I am getting call from lot of pharmacist to do flu clinic.
I can imagine how much pressure it would have on a pharmacist. God bless the pharmacist working in Rite Aid in New Jersey State.