Rite Aid Corporation

This case #***, has been resolved by the Store Manager on 5/25/

We do apologize for the inconvenience this has causedWe have attached the invoice of your orderWe have requested a $gift card be sent to you for the inconvenienceWe ask that you please allow 1-business days for this requested to be processedYou will then receive the gift card in up
to 7-business daysPlease feel free to return any items, at anytime for your order ***

This case has been resolved and closed as of 11/27/Per our Leadership team, this store will honor the amounts needed for this customer

Dear *** ***,
We sincerely apologize for any inconvenience or lack of explanation around our *** programWe are hopeful after explaining the program and opting you out of the program that we were able to resolve this concern to your satisfactionIn addition, the offer still stands for a
refund for any and all contributions to dateAgain please accept our sincerest apology for the lack of clarity and proper explanationPlease let us know if we can do anything more for you in regards to this matterThank you for being a loyal Rite Aid customerWe value and appreciate your business

Due to HIPAA regulations, we do not have access to the Pharmacy System within our department. The customer would need to call the pharmacy directly to update their pharmacy profile

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
SUMMARY
RESPONSE, undated Please
permanently maintain a copy of this complaint package against Rite
Aid CorporationMost
Americans (such as me) spent Thanksgiving week traveling to be with
family and friends I have responded to your inquiries
promptlyThe
former customer did spoke with Billy (Rite Aid Manager) on Tuesday,
NovemberThis is his FIRST and ONLY contact attemptHis contact
is a conflict
of interest,
see #belowHe alleged not to have read my valid complaint sent
to Rite-Aid presidentHe blamed corporateFurthermore, I was NEVER
contacted by the district manager or by corporateTherefore, a Revdex.com
complaint was accepted on November since Rite-Aid chose to ignore
meBilly
is a major part of the problem, as explained previouslyHe is
angry with me and I felt scaredI stood my ground as Rite-Aid is
out of lineUnder his leadership Rite-Aid takes advantage of others
for material gainI am no longer a customer at any and all Rite-Aid
StoresTheir actions are appropriateBilly
did not say anything different than what he stated immediately after
his store attempted to overcharge me on purposeNothing was said
regarding implemented and evaluated changes towards ending stealing
money of disentranced customers’ now and in the futureNot all
customers are valued and respected at Rite AidConsistent behavior
NOT empty words are the key factor***
***Former
Customer These
personal experiences are true and correct to the best of my
knowledge
Regards,
*** ***

This case has been resolved and closed as of 9/5/17- The District Manager has reached out to the customer

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may
update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. It is very unfortunate that it took filing this complaint to force RiteAid to provide the customer service it should be providing to customers on a daily basis. I would appreciate it if Revdex.com made RiteAid aware of my sentiments
Regards,
*** ***

Hello,
We were able to reach out to the customer and provide a gift card for the inconvenience being the company who ran the rewards, ***, is now closedThey will be receiving the gift card in the mail shortlyThank you,
Elizabeth C***
href="mailto:[email protected]">***@riteaid.com

Complaint: ***
I am rejecting this response because:
------ Forwarded message ----------From: Revdex.com of Metro Washington DC Date: Mon, Dec 21, at 9:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: *** *** ---------- Forwarded message ----------From: *** *** Date: Mon, Dec 21, at 9:AMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: "[email protected]" This complaint should NOT be closedNo issue was resolvedThey contacted me and we spoke, not the President of Rite Aid, but from a MrAndy P***They did remove everything from my shopping cart, the two prices was inaccurate, and they did not stand by the price that was first advertisedIt apparently was an error, but it was not made right by a phone callAs any retailer can tell you, even if it's in error, they are supposed to give you the item for the price advertised as they then can fix the error that I apparently pointed out for themSo no, this issue was not solved in the least.Regards,
*** ***

The District Manager reached out to the customer and offered a $gift card for the inconvenienceSome sort of system issue prevented the video value coupon from loading to the customer's acct for immediate useThis has been escalated to the IT department and is being looked intoWe
apologize for the malfunction in our process and value you taking the time to reach out to us

Dear ** ** ***
We are sorry you had this unacceptable experience in on of our storesHowever, we appreciate you taking the time to bring it to our attention so it can be resolvedIt appears the Pharmacy District Manager had some trouble reaching you but was finally able to speak to you concerning this matterAs discussed on that call the Pharmacy District Manager has visited that store to review the work flow process and retrain them to make sure they won't miss any prescriptions that need to be filedAgain please accept our apologies and please let us know if this was not handled to your complete satisfaction

Dear ** ***,
We are so sorry you had this experience at our storeUnfortunately there are times when we are currently unable to provide cash backWe realize this is not good customer service and something we are trying to resolve so this is no longer a pain point for any of our customersWe
appreciate you sharing this frustration with us so we can work towards resolving the issueWe hope to have this resolved with an upgrade that is planned for next yearAgain please accept our apologies for this current limitation we are faced with
Sincerely,
Rite Aid Customer Care

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

This case has been closed as of 7/23/Leadership has reached out to the customer to inform she has been opted out of *** and a refund will be providedHowever, the customer has not returned managements phone call

Hello, I recently  made a purchase  at your Rite Aid store located at 89-Jamaica  Ave woodhaven, NY ( store # 04610) on April  17, at 9:54pmI am a regular  shopper  at various  locations in my neighborhood.  To say the least  I had a really bad experience  as I was on my way to work and just expected  a fast in and out, however  that was not the case due to the fact that I encountered  the sales associate  "Andrianna" who was using her phone to txt message  while I waited  patently  in line for her to finish  with the customer  in front of meNot only did she continue to pull or pick up her phone that laid on the counter in front of her to continue  to txt I was not greeted  and asked about my experience shopping As the transaction  was complete I proceeded to ask her name  and she refused  so I kindly  asked for a manager  who happened  to be right along side her checking  out customers As I already  stated I was in a rush so I kindly  asked the manager  "Antonio" for his and her name so that I can call customer  service  to complete  a review  on my experience .  I  made a purchase  for items  one item  that I later found  out that has been expired  since last July 14, I realized  they were expired  when I experienced  some stomach  discomfort  that lead to a stomach  bugChecking the date I was appalled  that the item  was a year expiredI am  really  disappointed  in my overall  experience  with  location  and I would  appreciate  it  if  I  could  speak with someone  for further  investigation  into this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is
satisfactory to me as long as Rite AIDE agrees to close out the account and does not use information associated with the email address "***@***.com for future marketing purposes.
Regards,
*** ***

This case has been resolved and closed as of 7/11/Per the case comments, the customer will be provided a refund

This case has been resolved and closed as of 8/29/Per the case comments the District Manager has reached out to the customer and informed her that they will conducting a Coach Friendly Meeting

Attached is the trip summary from the ***Bike website.This business is taking an awfully long time to address the desired outcome I have outlined. Must I involve the police in reporting the theft? You should note that during the time that the manager stole the bike, he reported himself to ***Bike. I'm sure they have record of the call if police intervention is what's needed here