Rite Aid Corporation

--------- Forwarded message ----------
sans-serif;">From: Revdex.com of Metro Washington DCDate: Wed, Jan 20, at 8:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: *** ***
---------- Forwarded message ----------From: *** *** Date: Tue, Jan 19, at 5:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: "[email protected]"
They gave me a customer satisfaction for $ today.
Complaint # ***
Thank You
*** ***

Hello,We have tried to contact the customer multiple times and have left several messages at the number provided to contact us backOur online store management team has confirmed the customer was not logged into an account at the time they were onlineWe do apologize for the inconvenience however
without being logged into an account they would not have received the sale pricesThe customer's cart also was not deleted by an agent When you are not logged into an online account the cart does not save if you go off of the pageThe following pricing disclaimer is listed on our online site: 'We make every reasonable effort to provide accurate information about our prices per our site terms and conditionsNevertheless, pricing errors may appear on the siteAccordingly, we do not guarantee the prices set forth on the site and reserve the right to cancel any order for an item based on a pricing error on the site.'We sincerely apologize and regret any inconvenience this may have causedWe have offered a promotion code for the customer to use at a later time for the inconvenienceThe customer declined at the time but we can still provide that if they would like to contact us backIf there is anything else we may provide please feel free to contact us back.Thank you,Elizabeth C***Rite Aid Customer Care

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I contacted the pharmacy and took care of it
Regards,
*** ***

Attached is the trip summary from the ***Bike websiteThis business is taking an awfully long time to address the desired outcome I have outlined. Must I involve the police in reporting the theft? You should note that during the time that the manager stole the bike, he reported himself to ***Bike. I'm sure they have record of the call if police intervention is what's needed here

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I'm disappointed that I had to
go to the Revdex.com at all to resolve this -- I called the company themselves a number of times over the course of several months, and no one resolved my issueHowever, I'm glad they've taken care of it nowThanks, Revdex.com!! I really appreciate the help
*** ***

Complaint: ***
I am rejecting this response because:Please refer to Complaint ID #***My refund has yet to be issued to me
Regards,
*** ***

This case has been resolved as of 1/30/Per the case comments, "The District Manager spoke to the customer giving a $gift card and now will extend to another $gift cardHR and Legal were consulted to recommend sanctions for the employee."

Good AFternoon, This complaint was resolved on 4/19/The customer is now able to sign into her account

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. They did issue the plenti pointsHowever, the cashier should not have stated that you only needed to buy items in their ad, and it should be clearer that only certain items apply to it
Regards,
*** ***

Hello,
We filed a case with the District Manager being this customer has already spoken to the store's management teamThe customer has tried to get passport sized photos at a 4'x6' photo sized pricedThe store manager did refund the customer as a one time courtesy but noted that was our
policyThe District Manager did apologize for the inconvenience but also reiterated our store policy on thisThe photo price for a passport photo is $I will forward this information to our management team as well to investigate and place on the site if neededIf there is anything else I may provide please let me knowThank you,
***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

This case has been closed, as the customer has already contacted us via Board of Directors, in regards to the same concernI have provided the customer and his Wife with $each in Plenti PointsThe advertisement was not AdvertisingThe advertisement states on Participating ProductsIf
the customer wants refunded for their purchases, they are able to return the merchandise to the store

This case has been resolved and closed as of 10/24/

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Per the case comments the customer has been contacted on 5/23/by the Regional Vice President, in regards to the customers concern

Our Leadership team has reached out to the customer numerous times and provided voicemails to contact back

This case has been resolved as of 9/1/The customers telephone number has been removed from the customers profile

Hello, This one is closed - FEM resolved as of 9/stating he spoke to the customer and offered a $refund and $GC for inconvenience. Cx is happy with the outcome and will continue to shop at Rite AidCarrie F**Rite Aid Corporate