Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on January 26, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on August 12, Please allow sufficient time for postal delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have been in touch with a representative from Navient who has been extremely pleasant to work with; however, the matter has not be resolvedI am still unable to make on-time payments through the company's websiteAdditionally, when I made a payment over the phone last month, the payment was mis-allocated so that all of the payment went to my private loan even though some of it should have been allocated to my stafford loans, and so even though I made the full payment due for both the private and stafford loans, it still shows that I have a past due balanceI have been informed by this representative that the charge has been correctly re-allocated; however, when I log into the Navient website it still shows a past due amount, and I continue to get at least two harassing collection calls per daySince I am unable to be assured that my phone payments will be properly allocated among my private loans and my stafford loans in the future, I need to be able to make payments through their website, and I want them to stop the harassing collection callsI tried to make a payment on their website as of this morning (3/24/2016) and it is giving me the same error message I have been receiving for the last couple of months, even though I've gone as far as to provide my bank statement (which is completely intrusive, but in an effort to reasonably cooperate I provided it anyway) to show that the account is open and in good standing Regards,
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on January 23, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 4, Please allow sufficient time for postal delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Shortly after filing this complaint, I received a call from a representative at Navient She assured me that she would look into the issue Today I received a written response from Navient, stating that my request is being denied In this same letter, the many phone calls that were made between myself and the company were acknowledged The fact that I repeatedly asked for paper documentation of the payments was also acknowledged These acknowledgements were followed with the following statement "We would like to apologize that your request to receive your billing statements by mail was not completed in February or March as you requested." Navient has acknowledged that they did not comply with my request for mailed paper statements For this reason, I do not agree with the denial to remove the negative credit reporting Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint They indicate they will respond to me privately by mail, however, I do not know what they will say and by the time it reaches me your five day window will be closedAdditionally, I have checked back online to see if they have added the ability to allocate overpayments, and they have notFor your reference, I have attached information from Navient's FAQs, which say there is the ability online to instruct them how to allocate the overpayment of "any extra funds", and I have attached screen shots of the payment process to show that there is not, in fact, this ability online unless one makes a payment equal to or greater than twice the amount due.Please have Navient make this simple change to bring their online payment process in line with their statements, and to make it easier for me to repay my loan quicklyI get that they want to make it as difficult as possible for me to make overpayments and allocate them toward principal, but they shouldn't Regards,
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on November 25, Please allow sufficient time for postal delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11388187, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Problem: I, unfortunately, am having to reopen my case against Navient Department of Education Loan ServicingMy original complaint was about Navient not informing me of a form that I neglected to signEven though I heard back from Navient's Customer Advocate, she or someone in her office has proven to be just as stupid as everyone else there seems to beNavient's Customer Advocate sent me forms that are outdatedToday I received a letter from Navient saying "***, we've received your Income-Driven Repayment (IDR) plan application, but it is an old version that expiredUnfortunately, we cannot process your request using the application that you provided." I did not use an old form I had laying aroundNoI used forms mailed to me direct from Navient's Customer Advocate Office itselfI REFUSE TO BE HELD ACCOUNTABLE FOR SOMEONE ELSE'S REPEATED MISTAKES!!! I CANNOT HELP IT IF I WAS SENT THE WRONG FORMS!!! I have years of customer service experience under my beltIs there any way I can get a phone interview for a job at Navient? It is painfully obvious that Navient is in desperate and dire need of competent peopleTranslate Desired Resolution / Outcome Desired Resolution: Other (requires explanation) select Desired Outcome: My desired outcome is as follows: 1.) I REFUSE to fill out any more forms - PERIOD!!! I DEMAND that Navient process my application as is since it is Navient who sent me the wrong formsI WILL NOT accept any other excuses or explanations or other legal mumbo-jumbo2.) From now ongoing forward, since the Office of the Customer Advocate has proven itself to be just as stupid as everyone else at Navient, I will only accept a response from the CEO of Navient and ONLY from the CEO of NavientEnd of story - PERIODIf anyone else at Navient is assigned to respond to me, I shall declare to the Revdex.com that Navient has refused to resolve this issue to my satisfaction3.) I further demand that Navient put me on an Administrative deferment, just like it has recently with no additional charges to my account until this matter is fully resolved to MY satisfaction4.) Lastly, I demand that Navient make an entry to my credit report regarding their mistakes to my account, and that any negative reports to my credit report made by Navient be completely stricken from that same credit reportAny other response by Navient other than these demands shall be interpreted by me to be a complete refusal by Navient to listen to and resolve these very serious customer service issues
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 10, Please allow sufficient time for postal delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below On 10/9/2015, I spoke to a representative from NavientShe was responding from the initial complaintShe informed me that she will find out all of the information and call me backI never received a phone call after the first callI will be waiting on "said" response in the mail
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on May 21, Please allow sufficient time for postal delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey have corrected credit report according to agent to reflect no negatives, no late payments I am truly happy and satisfied with that reporting Thank you for all your assistance Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Problem: Pursuitant to FDIC executive order against Sallie Mae and Navient, FDIC-13-0366b and FDIC-13-0367k Navient has been hereby ordered to repay me over $20,based on their unfair business practicesDuring the time frame of my repayment of the initial loan, Navient refused to either cooperate or disclose contract terms and conditions specified in the federal law suit won against themTherefore, I am requesting over $20,payment of unfair and fraudelent charges paid to NavientPer the FDIC consent order and Repayment and restitution plan Navient has been hereby ordered to repay me the above amount specified under lawTranslate Desired Resolution / Outcome Desired Resolution: Refund select Desired Outcome: Per my account [redacted] and loan # [redacted] Navient was paid under protest by me over $38,Not only did they violate the Statue of Limitations Laws, but they also refused to cooperate regarding any consumer laws and statues and tried to rather dictate the law themselvesPer the above FDIC lawsuit, I am entitled to my refund and accounts credit refund per FDIC-13-0366b for their unfair business practice and fraudTherefore, I request my refund amount of $20,Again, payments were made by me in protest only until legal resolution could be establishedThis was indeed established by the Federal lawsuit, and Navient refused to comply even after Federal law required it
The only correspondence I received from Navient was that they tried to email me and my spam filters were broken (which they are not)I receive notices from them about my billing, etc, etcSo, not sure what they are trying say they sent.Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on February 15, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via email on March 5,
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on February 4, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on January 26, Please allow sufficient time for postal delivery
A representative from the Office of Customer Advocate contacted the customer by telephone on March 28, and resolved the issue with the customer
A representative from the Office of Customer Advocate contacted the customer by telephone on May 15, and resolved the issue with the customer
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on August 12, Please allow sufficient time for postal delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have been in touch with a representative from Navient who has been extremely pleasant to work with; however, the matter has not be resolvedI am still unable to make on-time payments through the company's websiteAdditionally, when I made a payment over the phone last month, the payment was mis-allocated so that all of the payment went to my private loan even though some of it should have been allocated to my stafford loans, and so even though I made the full payment due for both the private and stafford loans, it still shows that I have a past due balanceI have been informed by this representative that the charge has been correctly re-allocated; however, when I log into the Navient website it still shows a past due amount, and I continue to get at least two harassing collection calls per daySince I am unable to be assured that my phone payments will be properly allocated among my private loans and my stafford loans in the future, I need to be able to make payments through their website, and I want them to stop the harassing collection callsI tried to make a payment on their website as of this morning (3/24/2016) and it is giving me the same error message I have been receiving for the last couple of months, even though I've gone as far as to provide my bank statement (which is completely intrusive, but in an effort to reasonably cooperate I provided it anyway) to show that the account is open and in good standing Regards,
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on January 23, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 4, Please allow sufficient time for postal delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Shortly after filing this complaint, I received a call from a representative at Navient She assured me that she would look into the issue Today I received a written response from Navient, stating that my request is being denied In this same letter, the many phone calls that were made between myself and the company were acknowledged The fact that I repeatedly asked for paper documentation of the payments was also acknowledged These acknowledgements were followed with the following statement "We would like to apologize that your request to receive your billing statements by mail was not completed in February or March as you requested." Navient has acknowledged that they did not comply with my request for mailed paper statements For this reason, I do not agree with the denial to remove the negative credit reporting Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint They indicate they will respond to me privately by mail, however, I do not know what they will say and by the time it reaches me your five day window will be closedAdditionally, I have checked back online to see if they have added the ability to allocate overpayments, and they have notFor your reference, I have attached information from Navient's FAQs, which say there is the ability online to instruct them how to allocate the overpayment of "any extra funds", and I have attached screen shots of the payment process to show that there is not, in fact, this ability online unless one makes a payment equal to or greater than twice the amount due.Please have Navient make this simple change to bring their online payment process in line with their statements, and to make it easier for me to repay my loan quicklyI get that they want to make it as difficult as possible for me to make overpayments and allocate them toward principal, but they shouldn't Regards,
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on November 25, Please allow sufficient time for postal delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11388187, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Problem: I, unfortunately, am having to reopen my case against Navient Department of Education Loan ServicingMy original complaint was about Navient not informing me of a form that I neglected to signEven though I heard back from Navient's Customer Advocate, she or someone in her office has proven to be just as stupid as everyone else there seems to beNavient's Customer Advocate sent me forms that are outdatedToday I received a letter from Navient saying "***, we've received your Income-Driven Repayment (IDR) plan application, but it is an old version that expiredUnfortunately, we cannot process your request using the application that you provided." I did not use an old form I had laying aroundNoI used forms mailed to me direct from Navient's Customer Advocate Office itselfI REFUSE TO BE HELD ACCOUNTABLE FOR SOMEONE ELSE'S REPEATED MISTAKES!!! I CANNOT HELP IT IF I WAS SENT THE WRONG FORMS!!! I have years of customer service experience under my beltIs there any way I can get a phone interview for a job at Navient? It is painfully obvious that Navient is in desperate and dire need of competent peopleTranslate Desired Resolution / Outcome Desired Resolution: Other (requires explanation) select Desired Outcome: My desired outcome is as follows: 1.) I REFUSE to fill out any more forms - PERIOD!!! I DEMAND that Navient process my application as is since it is Navient who sent me the wrong formsI WILL NOT accept any other excuses or explanations or other legal mumbo-jumbo2.) From now ongoing forward, since the Office of the Customer Advocate has proven itself to be just as stupid as everyone else at Navient, I will only accept a response from the CEO of Navient and ONLY from the CEO of NavientEnd of story - PERIODIf anyone else at Navient is assigned to respond to me, I shall declare to the Revdex.com that Navient has refused to resolve this issue to my satisfaction3.) I further demand that Navient put me on an Administrative deferment, just like it has recently with no additional charges to my account until this matter is fully resolved to MY satisfaction4.) Lastly, I demand that Navient make an entry to my credit report regarding their mistakes to my account, and that any negative reports to my credit report made by Navient be completely stricken from that same credit reportAny other response by Navient other than these demands shall be interpreted by me to be a complete refusal by Navient to listen to and resolve these very serious customer service issues
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 10, Please allow sufficient time for postal delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below On 10/9/2015, I spoke to a representative from NavientShe was responding from the initial complaintShe informed me that she will find out all of the information and call me backI never received a phone call after the first callI will be waiting on "said" response in the mail
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on May 21, Please allow sufficient time for postal delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey have corrected credit report according to agent to reflect no negatives, no late payments I am truly happy and satisfied with that reporting Thank you for all your assistance Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Problem: Pursuitant to FDIC executive order against Sallie Mae and Navient, FDIC-13-0366b and FDIC-13-0367k Navient has been hereby ordered to repay me over $20,based on their unfair business practicesDuring the time frame of my repayment of the initial loan, Navient refused to either cooperate or disclose contract terms and conditions specified in the federal law suit won against themTherefore, I am requesting over $20,payment of unfair and fraudelent charges paid to NavientPer the FDIC consent order and Repayment and restitution plan Navient has been hereby ordered to repay me the above amount specified under lawTranslate Desired Resolution / Outcome Desired Resolution: Refund select Desired Outcome: Per my account [redacted] and loan # [redacted] Navient was paid under protest by me over $38,Not only did they violate the Statue of Limitations Laws, but they also refused to cooperate regarding any consumer laws and statues and tried to rather dictate the law themselvesPer the above FDIC lawsuit, I am entitled to my refund and accounts credit refund per FDIC-13-0366b for their unfair business practice and fraudTherefore, I request my refund amount of $20,Again, payments were made by me in protest only until legal resolution could be establishedThis was indeed established by the Federal lawsuit, and Navient refused to comply even after Federal law required it
The only correspondence I received from Navient was that they tried to email me and my spam filters were broken (which they are not)I receive notices from them about my billing, etc, etcSo, not sure what they are trying say they sent.Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on February 15, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via email on March 5,
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on February 4, Please allow sufficient time for postal delivery