A representative from the Office of Customer Advocate contacted the customer by telephone on January 16, and we are working with the customer directly to resolve the issue
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is a little sketchy The reason that I say that it is sketchy is because I was called by the consumer advocate and was told I was put into deferment until next yearHowever, a couple of days after that I received a letter stating that my deferment ended on February 11th, I am still a little confused, as they are still not being upfront about everything I have attached the documents showing what I am meaningRegards,
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on April 24, Please allow sufficient time for postal delivery
I would not recommend this company to anyoneI have had loans through [redacted] since and I never had problemsOnce Navient took over, I have nothing but problems including credit score issues as well as a $balance increase (for reasons that they cant seem to explain)I am currently in contact with the student loan ombudsmen to try to solve this problem but I have been fighting them since they switched to Navient in October Please do your research before taking a loan, and be sure to keep all files and an eye on your balance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Navient states they have sent a response to via mail I have not received a response via mail Navient has not responded factually many times therefore I do not expect them to do so now Regards, [redacted]
A representative from the Office of Customer Advocate contacted the customer by telephone on March 21, and we are working with the customer directly to resolve the issue
Revdex.com: I have spoken with Navient in regards to complaint ID [redacted] , and when I receive documentation from them that the account is paid in full I will agree to a satisfactory resolutionThe complaint is based on them agreeing to a payoff and then not following through with the agreement and asking for more moneyI want to have the documentation in my hand before I will sign off on a satisfactory resolution Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below They sent me a letter out finally way way way too late, they don't even acknowledge that for an entire month I spoke to three different customer service reps who are guaranteed me I would have proper documentationEach one was two weeks apart from the other and I made those extra contacts because nothing was coming by mailThe first contact I made was October and I told him exactly what I needed they guaranteed I would have it in to days, days later nothing came so I called and spoke to a different customer service rep, they guarantee that I would have it in to days again, they also acknowledged they saw my last request then finally within a few days of my divorce trial when the cut offWas upon me I called again begging and begging and begging for the paperwork that I needed by US mail only! I never ever got it until after the trial Even the third wrap looked on my record of pause and noted that I made to prior tenants, they even solve the problem and did nothing about itI stressed many times how extremely important it was for me to have these documentsIt was a simple request The opposing lawyer and the court system would not take it electronically generated statements from the loan company navient it must be set up by US mail only! So after three attempts and then the cut off date I got screwed royally! I am now in talks with lawyers about this whole matter and we're going to find out what my options are against Navient I don't know what kind of customer service they think they have, but if you go online and read all the templates about this particular loan servicer you'll be shocked I am not the only one that gets screwed over by this company! I absolutely do not except their letter that they sent me just only a few days ago now! [redacted] ***
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on May 6, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on June 30, Please allow sufficient time for postal delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Proposed resolution was said to have been sent via USPS on March 25, Thus far no communication has been received from Navient
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Contrary to what Navient has stated as of today, I still have not received any correspondence from themI also checked my account on their website today and it still does not show any payments received or posted Regards,
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on August 13, We are working with the customer directly to resolve the issue
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 6, Please allow sufficient time for postal deliveryWe will work with this customer directly to resolve the issue
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The response states that I will receive a letter by mail from their Customer Advocacy groupI have not received the letter yet therefore I cannot validate that they have satisfied my complaintThe letter would need to accurately state the amounts due each month after considering my request for an income based repayment planThe other issue with this company is getting conflicting informationI spoke with someone from their advocacy group this week and the amount she gave me is different from the amount shown on their website todayI know they are trying to help and work things out which is good and I appreciate their efforts, but I will not rush to judgement until I get the letterI will be willing to review this gain given more time to await the mailingHopefully I will get the letter by next week to determine the resolution Regards,
12/30/14- attempted to call three timesFirst two times, received Verizon error messages saying the phone number had changedChecked website and same number was listed as was dialing, called the third time and it workedI went through the automated system to discover a 16-minute wait and followd prompts to be called backWhen called back there was still a minute wait on hold reported by the automation Spoke to employee [redacted] regarding poor experiences with Navient since SeptemberWas informed by employee that Supervisor had provided incorrect information at last phone call and that a previous employee had put a hold on my account which was also incorrect and that he had to remove this holdEmployee informed me that the letter (that supervisor had previously told me was acceptable for proof of income) was not an acceptable form of proof of income and that the date was not changed in the system resulting in a past due amount on my accountThis employee confirmed receipt of the letter sent and informed me that it was not sufficient as proof of income unless I was not currently receiving an incomeHe also confirmed that no adjustments had been made to my account and that he was unable to put an administrative hold on my account as another employee had done in the past despite the many instances of incorrect informationThis employee reported that the only way to make a complaint was to speak to a supervisor however the complaint would involve a supervisor so it needed to be put in writing and sent to NavientHe reported that the calls are recorded as well and that he was unable to provide me with names/ID numbers of the people I had spoken to previously to complain about them providing incorrect informationI inquired about the many issues occurring since my Sallie Mae loans had non-voluntarily been changed to Navient and discussed how to change my loans to another lender since Navient was not providing an acceptable service to meHe informed me that this process would take 60-days through the Department of EducationI then worked with this employee to put a 4-month forbearance on my account in order to provide me with enough time to make this change I was informed that this forbearance would erase any past due amounts on my account and that their would not be any penaltiesThe next payment due is set to be on May 21, I informed this employee that I would be contacting a lawyer, my accountant, The Revdex.com, and The Department of Education surrounding my dissatisfaction in working with Navient 12/29/(Sunday)- I checked my statement on the website to find that I now owed a payment of over $1,was due with the past due amount of around $meaning that no adjustments had taken place on my account as the supervisor had stated would take placeAs today is a weekend day, I was unable to contact Navient until the following day 12/28/(Saturday)- I received another letter in the mail stating that my income based repayment application was missing the necessary proof of income 12/15/14- Received a letter stating that the information provided for proof of income was missing from application for income based repaymentMeanwhile, my payment is due on 12/21/14(less than a week away with an upcoming holiday)I then called Navient, which prompted me with a 1-minute waitI followed prompts to wait on the line and the automation then reported a 6-minute waitI then spoke to an employee, who reported that the information provided by previous call taker was incorrectI requested to speak to a supervisorI was on hold excessively during this attempt to contact both with the caller and to transition to speak to a supervisorThe supervisor reported that she was sorry for the misinformation and that they would need my pay-stubsI explained that I am ending my employment with my current employer on12/31/and that the individual who I would get my paystubs from was on vacation until the new year and I would no longer be a employee when she returnsI reported that I would be starting a new job on 1/2/The supervisor reported that I could write a letter to Navient stating my current income and that this would be sufficient for proof of income for the income based repayment and that if it was received prior to 12/28/14, the loan payment would be adjusted accordingly based on my incomeWith ending this phone call, I immediately wrote the letter and both faxed and mailed the letter to Navient on 12/16/ 11/3/14- Spoke to an employee about non-receipt of requested applications and expressed frustrationEmployee placed a hold on account so that no payment would be due and re-sent the paperworkHe reported that he would send this twice in order to ensure it was delivered Employee discussed application process with me and reported that I would just have to fill the paperwork out and return itHe reported that no proof of income was needed, as it would populate automatically with information provided via my last tax returnI received both sent applications and filled them out and returned them to Navient the same day as receiving them 10/20/14- I spoke to an employee regarding not receiving paperwork and re-requested application to be mailed to my homeI then verified my home address with the employee and was assured it would be mailed out(application was never received) 9/17/14- I spoke to an employee about repayment options and requested income based repayment application to be sent by mail to my home(this paperwork was never received) 2011-(Prior to Navient) I had ZERO issues with Sallie Mae managing my loans, with being provided with correct information, or with receiving requested documents
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on June 2, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on July 27, Please allow sufficient time for postal delivery
A representative from the Office of Customer Advocate contacted the customer by telephone on January 16, and we are working with the customer directly to resolve the issue
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is a little sketchy The reason that I say that it is sketchy is because I was called by the consumer advocate and was told I was put into deferment until next yearHowever, a couple of days after that I received a letter stating that my deferment ended on February 11th, I am still a little confused, as they are still not being upfront about everything I have attached the documents showing what I am meaningRegards,
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on April 24, Please allow sufficient time for postal delivery
I would not recommend this company to anyoneI have had loans through [redacted] since and I never had problemsOnce Navient took over, I have nothing but problems including credit score issues as well as a $balance increase (for reasons that they cant seem to explain)I am currently in contact with the student loan ombudsmen to try to solve this problem but I have been fighting them since they switched to Navient in October Please do your research before taking a loan, and be sure to keep all files and an eye on your balance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Navient states they have sent a response to via mail I have not received a response via mail Navient has not responded factually many times therefore I do not expect them to do so now Regards, [redacted]
A representative from the Office of Customer Advocate contacted the customer by telephone on March 21, and we are working with the customer directly to resolve the issue
Revdex.com: I have spoken with Navient in regards to complaint ID [redacted] , and when I receive documentation from them that the account is paid in full I will agree to a satisfactory resolutionThe complaint is based on them agreeing to a payoff and then not following through with the agreement and asking for more moneyI want to have the documentation in my hand before I will sign off on a satisfactory resolution Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below They sent me a letter out finally way way way too late, they don't even acknowledge that for an entire month I spoke to three different customer service reps who are guaranteed me I would have proper documentationEach one was two weeks apart from the other and I made those extra contacts because nothing was coming by mailThe first contact I made was October and I told him exactly what I needed they guaranteed I would have it in to days, days later nothing came so I called and spoke to a different customer service rep, they guarantee that I would have it in to days again, they also acknowledged they saw my last request then finally within a few days of my divorce trial when the cut offWas upon me I called again begging and begging and begging for the paperwork that I needed by US mail only! I never ever got it until after the trial Even the third wrap looked on my record of pause and noted that I made to prior tenants, they even solve the problem and did nothing about itI stressed many times how extremely important it was for me to have these documentsIt was a simple request The opposing lawyer and the court system would not take it electronically generated statements from the loan company navient it must be set up by US mail only! So after three attempts and then the cut off date I got screwed royally! I am now in talks with lawyers about this whole matter and we're going to find out what my options are against Navient I don't know what kind of customer service they think they have, but if you go online and read all the templates about this particular loan servicer you'll be shocked I am not the only one that gets screwed over by this company! I absolutely do not except their letter that they sent me just only a few days ago now! [redacted] ***
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on May 6, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on June 30, Please allow sufficient time for postal delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Proposed resolution was said to have been sent via USPS on March 25, Thus far no communication has been received from Navient
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Contrary to what Navient has stated as of today, I still have not received any correspondence from themI also checked my account on their website today and it still does not show any payments received or posted Regards,
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on August 13, We are working with the customer directly to resolve the issue
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 6, Please allow sufficient time for postal deliveryWe will work with this customer directly to resolve the issue
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The response states that I will receive a letter by mail from their Customer Advocacy groupI have not received the letter yet therefore I cannot validate that they have satisfied my complaintThe letter would need to accurately state the amounts due each month after considering my request for an income based repayment planThe other issue with this company is getting conflicting informationI spoke with someone from their advocacy group this week and the amount she gave me is different from the amount shown on their website todayI know they are trying to help and work things out which is good and I appreciate their efforts, but I will not rush to judgement until I get the letterI will be willing to review this gain given more time to await the mailingHopefully I will get the letter by next week to determine the resolution Regards,
A representative from the Office of Customer Advocate contacted the customer by telephone on May 27, and resolved the issue with the customer
12/30/14- attempted to call three timesFirst two times, received Verizon error messages saying the phone number had changedChecked website and same number was listed as was dialing, called the third time and it workedI went through the automated system to discover a 16-minute wait and followd prompts to be called backWhen called back there was still a minute wait on hold reported by the automation Spoke to employee [redacted] regarding poor experiences with Navient since SeptemberWas informed by employee that Supervisor had provided incorrect information at last phone call and that a previous employee had put a hold on my account which was also incorrect and that he had to remove this holdEmployee informed me that the letter (that supervisor had previously told me was acceptable for proof of income) was not an acceptable form of proof of income and that the date was not changed in the system resulting in a past due amount on my accountThis employee confirmed receipt of the letter sent and informed me that it was not sufficient as proof of income unless I was not currently receiving an incomeHe also confirmed that no adjustments had been made to my account and that he was unable to put an administrative hold on my account as another employee had done in the past despite the many instances of incorrect informationThis employee reported that the only way to make a complaint was to speak to a supervisor however the complaint would involve a supervisor so it needed to be put in writing and sent to NavientHe reported that the calls are recorded as well and that he was unable to provide me with names/ID numbers of the people I had spoken to previously to complain about them providing incorrect informationI inquired about the many issues occurring since my Sallie Mae loans had non-voluntarily been changed to Navient and discussed how to change my loans to another lender since Navient was not providing an acceptable service to meHe informed me that this process would take 60-days through the Department of EducationI then worked with this employee to put a 4-month forbearance on my account in order to provide me with enough time to make this change I was informed that this forbearance would erase any past due amounts on my account and that their would not be any penaltiesThe next payment due is set to be on May 21, I informed this employee that I would be contacting a lawyer, my accountant, The Revdex.com, and The Department of Education surrounding my dissatisfaction in working with Navient 12/29/(Sunday)- I checked my statement on the website to find that I now owed a payment of over $1,was due with the past due amount of around $meaning that no adjustments had taken place on my account as the supervisor had stated would take placeAs today is a weekend day, I was unable to contact Navient until the following day 12/28/(Saturday)- I received another letter in the mail stating that my income based repayment application was missing the necessary proof of income 12/15/14- Received a letter stating that the information provided for proof of income was missing from application for income based repaymentMeanwhile, my payment is due on 12/21/14(less than a week away with an upcoming holiday)I then called Navient, which prompted me with a 1-minute waitI followed prompts to wait on the line and the automation then reported a 6-minute waitI then spoke to an employee, who reported that the information provided by previous call taker was incorrectI requested to speak to a supervisorI was on hold excessively during this attempt to contact both with the caller and to transition to speak to a supervisorThe supervisor reported that she was sorry for the misinformation and that they would need my pay-stubsI explained that I am ending my employment with my current employer on12/31/and that the individual who I would get my paystubs from was on vacation until the new year and I would no longer be a employee when she returnsI reported that I would be starting a new job on 1/2/The supervisor reported that I could write a letter to Navient stating my current income and that this would be sufficient for proof of income for the income based repayment and that if it was received prior to 12/28/14, the loan payment would be adjusted accordingly based on my incomeWith ending this phone call, I immediately wrote the letter and both faxed and mailed the letter to Navient on 12/16/ 11/3/14- Spoke to an employee about non-receipt of requested applications and expressed frustrationEmployee placed a hold on account so that no payment would be due and re-sent the paperworkHe reported that he would send this twice in order to ensure it was delivered Employee discussed application process with me and reported that I would just have to fill the paperwork out and return itHe reported that no proof of income was needed, as it would populate automatically with information provided via my last tax returnI received both sent applications and filled them out and returned them to Navient the same day as receiving them 10/20/14- I spoke to an employee regarding not receiving paperwork and re-requested application to be mailed to my homeI then verified my home address with the employee and was assured it would be mailed out(application was never received) 9/17/14- I spoke to an employee about repayment options and requested income based repayment application to be sent by mail to my home(this paperwork was never received) 2011-(Prior to Navient) I had ZERO issues with Sallie Mae managing my loans, with being provided with correct information, or with receiving requested documents
A representative from the Office of Customer Advocate contacted the customer by telephone on June 11, and resolved the issue with the customer
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on June 2, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on July 27, Please allow sufficient time for postal delivery