Tell us why here Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on May 7, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on August 6, Please allow sufficient time for postal deliveryWe are working with the customer directly to resolve the issue
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I received a phone call from [redacted] at Navient on 9/at 2:13pmI have called her back twice and asked that she return my phone call and/or provide me with a contact time, time zone, and means to reach herTo date, I have not received a phone call back nor have I received any further communicationI would be willing to sign a waiver so that the Revdex.com can assist with resolving this and the information can be released directly to the Revdex.com or sent to my Navient account for quicker access Regards,
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on March 19, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on April 27, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on May 1, Please allow sufficient time for postal delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I want them to update my credit report showing as paid and not to show as a charge off in August or the next step will be to contact a lawyer and file a suit with the Fair Credit Report Agency Regards, [redacted]
Proper credits not being appliedReceived a phone call from Navient on 10/23, whom stated, I haven't made a single payment in over daysThis is incorrectCheck payments are not being applied to my account I have also mailed certified letters, but nothing is ever doneMy account is being neglected and mismanaged I have made online payments in the past, but had identity theft problemsChanged to check only payments Certified letters sent in regards to concerns about the credits for my accountsTrack confirmation at usps.com **SSN***SSN [redacted] for April **SSN***SSN [redacted] for Sept **SSN***SSN [redacted] for December IBR Account 9**SSN [redacted] for April IBR, [redacted] Check 1024, for July 2014, [redacted] Check 1189, for August 2014, [redacted] Check 1190, for Sept [redacted] Check 1027, for Oct2014, [redacted] Check 1200, for Novand Dec2014, [redacted] Check 1215, for Jan2015, [redacted] Check 1228, Private Loans for April 2014, [redacted] Check 1022, for Sept2014, [redacted] Check 1029, for Novand Dec2014, [redacted] Check 1214, for Jan2015, [redacted] Check 1229,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Problem: On January 2, 2015, I filed a complained with Revdex.com concerning Navient because I was alerted that they had reported a negative line item on my credit reportThe reporting was in reference to one of my loans that was showing past due because of an incorrect interest rate amount that was higher than it should have beenBecause this issue was never corrected, my account would report as being past due even though it was notAfter filing my complaint, I was contacted by a Customer Advocate named [redacted] Ms [redacted] assured me that the interest rate would be corrected and that the negative line items would be reported as incorrectThe interest rate issue was corrected by NavientHowever, a week later, I received a letter from Ms [redacted] stating that she could not find any evidence that Navient had reported my loan to any of the credit bureausI explained to Ms [redacted] that I had a copy of my credit report from Experian, and that it showed that Navient had report my loan being six months past due on 12-26-She told me to send her a copy of the credit report, but if they could not find any record of having reported the line item, that they would not be sending a letter to any of the agenciesI mailed a copy of the credit report, and I have not heard from Ms [redacted] since.It is not my responsibility to draft a letter to each of the credit bureaus when obviously, Navient made the reportingThe copy of my credit report should be all the evidence that they need to prove that they made the negative reportTranslate Desired Settlement / Outcome Desired Settlement: select Desired Outcome: I need for Navient to send a letter to each credit bureau explaining that this reporting was made in errorNavient had no problem with drafting a letter telling me that they could not find any record of them having reported anything to the credit bureaus, so they shouldn't have any issues with drafting a letter to Trans Union, Experian, and Equifax to the same effectI, as the consumer, should not have to clean up their mess after I brought the mistake to their attention
Tell us why here Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on May 7, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on August 6, Please allow sufficient time for postal deliveryWe are working with the customer directly to resolve the issue
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I received a phone call from [redacted] at Navient on 9/at 2:13pmI have called her back twice and asked that she return my phone call and/or provide me with a contact time, time zone, and means to reach herTo date, I have not received a phone call back nor have I received any further communicationI would be willing to sign a waiver so that the Revdex.com can assist with resolving this and the information can be released directly to the Revdex.com or sent to my Navient account for quicker access Regards,
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on March 19, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on April 27, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on May 1, Please allow sufficient time for postal delivery
A representative from the Office of Customer Advocate contacted the customer by telephone on July 8, and resolved the issue with the customer
A representative from the Office of Customer Advocate contacted the customer by telephone on June 4, and resolved the issue with the customer
A representative from the Office of Customer Advocate contacted the customer by telephone on December 3, and resolved the issue with the customer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I want them to update my credit report showing as paid and not to show as a charge off in August or the next step will be to contact a lawyer and file a suit with the Fair Credit Report Agency Regards, [redacted]
Proper credits not being appliedReceived a phone call from Navient on 10/23, whom stated, I haven't made a single payment in over daysThis is incorrectCheck payments are not being applied to my account I have also mailed certified letters, but nothing is ever doneMy account is being neglected and mismanaged I have made online payments in the past, but had identity theft problemsChanged to check only payments Certified letters sent in regards to concerns about the credits for my accountsTrack confirmation at usps.com **SSN***SSN [redacted] for April **SSN***SSN [redacted] for Sept **SSN***SSN [redacted] for December IBR Account 9**SSN [redacted] for April IBR, [redacted] Check 1024, for July 2014, [redacted] Check 1189, for August 2014, [redacted] Check 1190, for Sept [redacted] Check 1027, for Oct2014, [redacted] Check 1200, for Novand Dec2014, [redacted] Check 1215, for Jan2015, [redacted] Check 1228, Private Loans for April 2014, [redacted] Check 1022, for Sept2014, [redacted] Check 1029, for Novand Dec2014, [redacted] Check 1214, for Jan2015, [redacted] Check 1229,
A representative from the Office of Customer Advocate contacted the customer by telephone on August 26, and resolved the issue with the customer
A representative from the Office of Customer Advocate contacted the customer by telephone on January 20, and resolved the issue with the customer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Problem: On January 2, 2015, I filed a complained with Revdex.com concerning Navient because I was alerted that they had reported a negative line item on my credit reportThe reporting was in reference to one of my loans that was showing past due because of an incorrect interest rate amount that was higher than it should have beenBecause this issue was never corrected, my account would report as being past due even though it was notAfter filing my complaint, I was contacted by a Customer Advocate named [redacted] Ms [redacted] assured me that the interest rate would be corrected and that the negative line items would be reported as incorrectThe interest rate issue was corrected by NavientHowever, a week later, I received a letter from Ms [redacted] stating that she could not find any evidence that Navient had reported my loan to any of the credit bureausI explained to Ms [redacted] that I had a copy of my credit report from Experian, and that it showed that Navient had report my loan being six months past due on 12-26-She told me to send her a copy of the credit report, but if they could not find any record of having reported the line item, that they would not be sending a letter to any of the agenciesI mailed a copy of the credit report, and I have not heard from Ms [redacted] since.It is not my responsibility to draft a letter to each of the credit bureaus when obviously, Navient made the reportingThe copy of my credit report should be all the evidence that they need to prove that they made the negative reportTranslate Desired Settlement / Outcome Desired Settlement: select Desired Outcome: I need for Navient to send a letter to each credit bureau explaining that this reporting was made in errorNavient had no problem with drafting a letter telling me that they could not find any record of them having reported anything to the credit bureaus, so they shouldn't have any issues with drafting a letter to Trans Union, Experian, and Equifax to the same effectI, as the consumer, should not have to clean up their mess after I brought the mistake to their attention