Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I appreciate that the advocate was quick to respond however he stopped contact after to calls with meAlthough we have conflicting work schedules which makes it hard for us to communicate I called and left a message last week, Wednesday April 25th for the advocate to discuss the issues I have been having with NavientI asked that he would return my call Friday May 1st because I was off of work and we could talk about the issue anytime of the day and I didn't hear anything back from himI called Tuesday May 5th again to leave a message as well because I gave him until Monday May 4th and still did not have a message in returnIn the letter I had received in the mail it stated that they would like documented events of when the issues have been taking place however I would think this would be on my account if they would look at it and see itThey claimed that they have not sent anything negative to the credit agency in the last months but that is due to the fact that I am constantly calling to attempt to fix the same issues more times than I should have to with them just to make sure that nothing does go to the credit agency, so of course that has not happenedI am currently "babysitting" my loans that are with Navient to make sure that nothing negative reflects in my credit score and I should not have to do thatThe issue is maintenance of my account which no one seems to be capable of at this point Regards,
A representative from the Office of Customer Advocate contacted the customer by telephone on September 16, 2015, and we are working with the customer directly to resolve the issue
Better Business I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Hi, I am not sure what it was that I accepted Has this issue been resolved? I am currently still receiving mail from the fraud account as well as incorrect information on my current student loan repayment agreement The name and date of birth and SSN is incorrect This is not ok and I really hope that the Revdex.com can help me resolve this asap Thank you
They unilaterally lowered my monthly payment by more than 60%, effectively increasing the life of my loan and, thereby, the amount of interest they would collect from me over the life of the loan I didn't notice this for several months because my payments are set up on Auto Pay I had to call them to have my payment amount increased to the original payment agreement This reduced payment amount started in May They told me they sent me a letter about this in April I received no letter Nor did I receive any message via email or on my online account with them I still don't have a copy of that letter If you have loans that are being managed by these people, check your Auto Pay amount regularly Sallie Mae never pulled anything sneaky like this Shame on you, Navient!
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on May 17, Please allow sufficient time for postal delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below They said I could pay what I have been paying in the agreement but the would send a negative report to the credit bureau, and I would still have to pay the amount they say is past due, as I said this was prepared from someone in their financing deptThey say I owe a lot of past due money when they have been deducting the money agreed upon from my checking accountThis cannot be legal
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Problem: My acct is about $17,but the original amount of the loan is only $9,and the interest 10.25% ,The monthly pymt is $which I cant afford,I have contacted them many times to lower my payment they will only lower it for $per month which I still cant afford,they dont take into consideration they we have other bills.rent etc to payTranslate Desired Outcome: For the $to be lowered or cut in half since I dont originally owe that amnt and for me to only pay between $130-$per month and to lower interest amnt
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below For the Business to tell me, "It is in the mail" is not a resolution I stated what I need to resolve the complaint in the original complaint That has not changed I still have not received a written, legal document stating the legitimacy of Navient Who are they? Regards,
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate is working directly with the customer to resolve the issue
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on July 8, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on June 10, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on August 5, Please allow sufficient time for postal delivery
A representative from the Office of Customer Advocate contacted the customer by telephone on December 2, 2014, and we are working with the customer directly to resolve the issue
A representative from the Office of Customer Advocate contacted the customer by telephone on March 19, 2015, and we are working with the customer directly to resolve the issue
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on November 21, Please allow sufficient time for postal delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The loans were in deferment status and SHOULD NOT be showing as negative mark against me All this bull about "Retroactive" deferment I think is against the law Regards,
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on November 12, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on September 7, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on September 27, Please allow sufficient time for postal delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I appreciate that the advocate was quick to respond however he stopped contact after to calls with meAlthough we have conflicting work schedules which makes it hard for us to communicate I called and left a message last week, Wednesday April 25th for the advocate to discuss the issues I have been having with NavientI asked that he would return my call Friday May 1st because I was off of work and we could talk about the issue anytime of the day and I didn't hear anything back from himI called Tuesday May 5th again to leave a message as well because I gave him until Monday May 4th and still did not have a message in returnIn the letter I had received in the mail it stated that they would like documented events of when the issues have been taking place however I would think this would be on my account if they would look at it and see itThey claimed that they have not sent anything negative to the credit agency in the last months but that is due to the fact that I am constantly calling to attempt to fix the same issues more times than I should have to with them just to make sure that nothing does go to the credit agency, so of course that has not happenedI am currently "babysitting" my loans that are with Navient to make sure that nothing negative reflects in my credit score and I should not have to do thatThe issue is maintenance of my account which no one seems to be capable of at this point Regards,
A representative from the Office of Customer Advocate contacted the customer by telephone on September 16, 2015, and we are working with the customer directly to resolve the issue
Better Business I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Hi, I am not sure what it was that I accepted Has this issue been resolved? I am currently still receiving mail from the fraud account as well as incorrect information on my current student loan repayment agreement The name and date of birth and SSN is incorrect This is not ok and I really hope that the Revdex.com can help me resolve this asap Thank you
They unilaterally lowered my monthly payment by more than 60%, effectively increasing the life of my loan and, thereby, the amount of interest they would collect from me over the life of the loan I didn't notice this for several months because my payments are set up on Auto Pay I had to call them to have my payment amount increased to the original payment agreement This reduced payment amount started in May They told me they sent me a letter about this in April I received no letter Nor did I receive any message via email or on my online account with them I still don't have a copy of that letter If you have loans that are being managed by these people, check your Auto Pay amount regularly Sallie Mae never pulled anything sneaky like this Shame on you, Navient!
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on May 17, Please allow sufficient time for postal delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below They said I could pay what I have been paying in the agreement but the would send a negative report to the credit bureau, and I would still have to pay the amount they say is past due, as I said this was prepared from someone in their financing deptThey say I owe a lot of past due money when they have been deducting the money agreed upon from my checking accountThis cannot be legal
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Problem: My acct is about $17,but the original amount of the loan is only $9,and the interest 10.25% ,The monthly pymt is $which I cant afford,I have contacted them many times to lower my payment they will only lower it for $per month which I still cant afford,they dont take into consideration they we have other bills.rent etc to payTranslate Desired Outcome: For the $to be lowered or cut in half since I dont originally owe that amnt and for me to only pay between $130-$per month and to lower interest amnt
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below For the Business to tell me, "It is in the mail" is not a resolution I stated what I need to resolve the complaint in the original complaint That has not changed I still have not received a written, legal document stating the legitimacy of Navient Who are they? Regards,
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate is working directly with the customer to resolve the issue
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on July 8, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on June 10, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on August 5, Please allow sufficient time for postal delivery
A representative from the Office of Customer Advocate contacted the customer by telephone on December 2, 2014, and we are working with the customer directly to resolve the issue
A representative from the Office of Customer Advocate contacted the customer by telephone on March 19, 2015, and we are working with the customer directly to resolve the issue
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on November 21, Please allow sufficient time for postal delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The loans were in deferment status and SHOULD NOT be showing as negative mark against me All this bull about "Retroactive" deferment I think is against the law Regards,
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on November 12, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on September 7, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on September 27, Please allow sufficient time for postal delivery