Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on April 29, Please allow sufficient time for postal delivery
This company is terribleI have never in my life had to deal with such incompetencyThe interest rates are astronomical and payments are nearly impossible to makeI have tried multiple times to lower my monthly payment but the customer service here is awfulI will never recommend Navient to anyone
I still havent gotten a ohome call back from the manager and ive called twice againAs well no refund has been given back to me on an unauthorized chargeThey just sent a letter to me as of yesterday so I will have to wait to see what that says and update this of neededRevdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have not still received the documentation that was promised to resolve this matter yetNavient needs to comply with what has been promised prior to closing any case Regards,
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on March 9, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on November 3, Please allow sufficient time for postal delivery
Navient, I had to pay you dollars for a forebearanceSo, I reject your response because it does not address our issues.Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on February 19, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on August 14, Please allow sufficient time for postal delivery
These people are JERKS to deal withI waited on a call back for weeks for them to just tell me they couldn't help meI called 3x a week, was transferred several times and put on hold several timesWas told I didn't receive a call back because my information was in a " managers que " and he was on vacation and that he was in that he was in that evening so I would hear back that day, never heard backCalled back again just to get transferred around more times to be told they cant help meWhich would be fine if you didn't make me wait weeks to tell me thisThese people are not willing to work with you at all ! Do not get a loan through them
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have not gotten anything in the mail from Sallie Mae aka Naviant and I have called them separate times and the automated line has hung up on me each time
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I do not accept the response made by the business to resolve this complaint because I have yet to receive any such response via email or US Postal ServiceTherefore, I have no knowledge of any such offers of resolution on behalf of Navient Please make note of this information on my complaint record Thank you Just a quick update to inform you that I have attempted to contact Navient representative, [redacted] , times after having received his correspondance via mail that was dated June 16thHe has called me back but we have been unable to connect as of yetI was interested in updating my complaint file with this information but was unable to execute this message online to add to my file.Please make a note for this caseThank you!
I just received a phone call on my work phone about a delinquent student loan from NavientThe best part about it? When they switched from [redacted] ***, I re-enrolled in automatic debitAnd they call me and tell me I'm delinquent? Then once I'm off the phone I log in to check my account and it says "You are enrolled in automatic debit." Sounds like a fault on their part, not mineThere is not much more I can doI miss [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Since the business is responding directly to me, and via postal mail, and not directly to the Revdex.com, I cannot logically respond within five (5) business days (as you ask) with an accurate response of whether I agree or disagree with their responseTheir response will not arrive in in timeIt's not feasibleAccordingly, at this time, I am "rejecting" their response until I have received their postal response and have had appropriate time to respondThank you!! Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below omplaint Detail / Problem Complaint Type: Contract Issues select Problem: Every month either I or my student loan cosigner pays my student loansLast month a ss number was hit with a hard credit inquiry which dropped my credit score immenselyWhen I contacted the business, they claimed they have no knowledge of thisThis is extremely ridiculous as there are no missed payments or new loans applicationTranslate Desired Resolution / Outcome Desired Resolution: Other (requires explanation) select Desired Outcome: DesiredSettlementID: Correction to a credit report I would like SallieMae to correct this issue immediately and have the hard inquiry removed
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on July 28, Please allow sufficient time for postal delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and am still awaiting a proper resolution navient Until I speak with them I will not be satisfied This issue is still unresolved Regards, [redacted]
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on September 10, Please allow sufficient time for postal delivery
I updated my bank account information in early September I received a confirmation email stating that my account was set up for auto-pay and that my account would be debited in late October I called customer service to verify that this date was correct I was assured by a representative that my auto-draft would draft in September since I caught it almost three weeks before the billing date and that it typically takes 7-days to go into effect In October I received multiple calls daily from Navient stating that I was late on my September paymentI was also charged a late feeI checked my account online and it showed my account was logged for auto-pay I called customer service again and was told that they were uncertain as to why my payment was not drafted and assured me that it would auto-draft for my October payment In November I received multiple calls daily from the company, again telling me that I was late on a paymentAgain, I was assessed a late fee I called again and asked to speak to a supervisor because I attempted to resolve this issue multiple times I was placed on hold multiple times and had to demand to speak to a supervisor I was then placed on hold for approximately minutes The supervisor told me that my auto-pay application was never confirmed I asked the agent if they could assist me in making the auto-pay set up go through and I was told that they could walk me through how to do it online I was then told that I could only get a confirmation that I was enrolled in auto-pay if I requested my loans be put in forbearance Only then could I get a confirmation for auto-pay I then requested that the supervisor send me a confirmation of enrollment, such as a screen shot and I was told that he could not send me an email of confirmation, but that one would be generated and send out within hours I still have not received a confirmation email on my auto-pay for the second enrollment When I asked the supervisor what steps I needed to take if my next payment was not auto-drafted I was told that I would need to submit a paper application I asked him if I would receive a call or paper confirmation that my paper application was received and processed and he said that I would receive an email When I explained that I either get emails and nothing has actually been done or I don't receive the email at all he said that was the only solution he could offer When I asked for my late fee to be removed I was told that my payment would have to process and then I could request the late fee to be removed I asked if it was considered part of their customer service to monitor my account and remove it since I have spent countless hours on the phone to remedy this situation and was told that it would be monitored but that I would need to call back and confirm Navient is now the third servicer for my student loans and they are by far the worst in terms of customer service Their website is difficult to use, their automated system send the customer in a void of phone menus, and the agents and supervisors seem inconvenienced by requests for help Worst customer service I have had in years
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on July 6, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on April 29, Please allow sufficient time for postal delivery
This company is terribleI have never in my life had to deal with such incompetencyThe interest rates are astronomical and payments are nearly impossible to makeI have tried multiple times to lower my monthly payment but the customer service here is awfulI will never recommend Navient to anyone
I still havent gotten a ohome call back from the manager and ive called twice againAs well no refund has been given back to me on an unauthorized chargeThey just sent a letter to me as of yesterday so I will have to wait to see what that says and update this of neededRevdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have not still received the documentation that was promised to resolve this matter yetNavient needs to comply with what has been promised prior to closing any case Regards,
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on March 9, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on November 3, Please allow sufficient time for postal delivery
Navient, I had to pay you dollars for a forebearanceSo, I reject your response because it does not address our issues.Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on February 19, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on August 14, Please allow sufficient time for postal delivery
These people are JERKS to deal withI waited on a call back for weeks for them to just tell me they couldn't help meI called 3x a week, was transferred several times and put on hold several timesWas told I didn't receive a call back because my information was in a " managers que " and he was on vacation and that he was in that he was in that evening so I would hear back that day, never heard backCalled back again just to get transferred around more times to be told they cant help meWhich would be fine if you didn't make me wait weeks to tell me thisThese people are not willing to work with you at all ! Do not get a loan through them
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have not gotten anything in the mail from Sallie Mae aka Naviant and I have called them separate times and the automated line has hung up on me each time
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I do not accept the response made by the business to resolve this complaint because I have yet to receive any such response via email or US Postal ServiceTherefore, I have no knowledge of any such offers of resolution on behalf of Navient Please make note of this information on my complaint record Thank you Just a quick update to inform you that I have attempted to contact Navient representative, [redacted] , times after having received his correspondance via mail that was dated June 16thHe has called me back but we have been unable to connect as of yetI was interested in updating my complaint file with this information but was unable to execute this message online to add to my file.Please make a note for this caseThank you!
I just received a phone call on my work phone about a delinquent student loan from NavientThe best part about it? When they switched from [redacted] ***, I re-enrolled in automatic debitAnd they call me and tell me I'm delinquent? Then once I'm off the phone I log in to check my account and it says "You are enrolled in automatic debit." Sounds like a fault on their part, not mineThere is not much more I can doI miss [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Since the business is responding directly to me, and via postal mail, and not directly to the Revdex.com, I cannot logically respond within five (5) business days (as you ask) with an accurate response of whether I agree or disagree with their responseTheir response will not arrive in in timeIt's not feasibleAccordingly, at this time, I am "rejecting" their response until I have received their postal response and have had appropriate time to respondThank you!! Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below omplaint Detail / Problem Complaint Type: Contract Issues select Problem: Every month either I or my student loan cosigner pays my student loansLast month a ss number was hit with a hard credit inquiry which dropped my credit score immenselyWhen I contacted the business, they claimed they have no knowledge of thisThis is extremely ridiculous as there are no missed payments or new loans applicationTranslate Desired Resolution / Outcome Desired Resolution: Other (requires explanation) select Desired Outcome: DesiredSettlementID: Correction to a credit report I would like SallieMae to correct this issue immediately and have the hard inquiry removed
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on July 28, Please allow sufficient time for postal delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and am still awaiting a proper resolution navient Until I speak with them I will not be satisfied This issue is still unresolved Regards, [redacted]
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on September 10, Please allow sufficient time for postal delivery
I updated my bank account information in early September I received a confirmation email stating that my account was set up for auto-pay and that my account would be debited in late October I called customer service to verify that this date was correct I was assured by a representative that my auto-draft would draft in September since I caught it almost three weeks before the billing date and that it typically takes 7-days to go into effect In October I received multiple calls daily from Navient stating that I was late on my September paymentI was also charged a late feeI checked my account online and it showed my account was logged for auto-pay I called customer service again and was told that they were uncertain as to why my payment was not drafted and assured me that it would auto-draft for my October payment In November I received multiple calls daily from the company, again telling me that I was late on a paymentAgain, I was assessed a late fee I called again and asked to speak to a supervisor because I attempted to resolve this issue multiple times I was placed on hold multiple times and had to demand to speak to a supervisor I was then placed on hold for approximately minutes The supervisor told me that my auto-pay application was never confirmed I asked the agent if they could assist me in making the auto-pay set up go through and I was told that they could walk me through how to do it online I was then told that I could only get a confirmation that I was enrolled in auto-pay if I requested my loans be put in forbearance Only then could I get a confirmation for auto-pay I then requested that the supervisor send me a confirmation of enrollment, such as a screen shot and I was told that he could not send me an email of confirmation, but that one would be generated and send out within hours I still have not received a confirmation email on my auto-pay for the second enrollment When I asked the supervisor what steps I needed to take if my next payment was not auto-drafted I was told that I would need to submit a paper application I asked him if I would receive a call or paper confirmation that my paper application was received and processed and he said that I would receive an email When I explained that I either get emails and nothing has actually been done or I don't receive the email at all he said that was the only solution he could offer When I asked for my late fee to be removed I was told that my payment would have to process and then I could request the late fee to be removed I asked if it was considered part of their customer service to monitor my account and remove it since I have spent countless hours on the phone to remedy this situation and was told that it would be monitored but that I would need to call back and confirm Navient is now the third servicer for my student loans and they are by far the worst in terms of customer service Their website is difficult to use, their automated system send the customer in a void of phone menus, and the agents and supervisors seem inconvenienced by requests for help Worst customer service I have had in years
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on July 6, Please allow sufficient time for postal delivery