Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on April 1, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on January 30, Please allow sufficient time for postal delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowProblem: I have separate loans with Navient and have previously always enjoyed doing business with themUnfortunately, I didn't realize that they were reporting that I was late on my paymentsAs a college student I do not have much on my credit report aside from these accounts with NavientI had payments reflecting as late which are now on my report, which are inaccurate as all of my payments were deferredThese late payment inaccuracies have now stopped me from being able to do anything with my creditI was told that all of these would be deferredI called and spoke to [redacted] Id: Ewho was nice, but unable to help meShe didn't seem to understand the deferment processI gave her the dates the late payments were reflecting and asked to speak to a supervisorThe supervisor is named ***'s ID number is Eaccording to ***He refused to take my call and stated that he would only speak to me if I uploaded information to the Navient website or sent him the information for him to reviewI promptly sent the information via fax and called back to confirm receiptI spoke to [redacted] whose ID number is EI asked to speak to ***, but no one was able to locate himWhen I asked for another supervisor, Dee's supervisor found [redacted] who then refused to take my call and told me he would give me a call the following business dayUltimately, I am a student who was hoping these loans would help me build my credit profileNavient has hindered my score in what seems to be an attempt for me to stop getting other lines of credit while diminishing my current credit recordIf you are a student looking to build credit with your student loans you may want to skip past Navient Translate Desired Resolution / Outcome Desired Resolution: Correction to a credit report select Desired Outcome: Remove late payments from my credit report
A representative from the Office of Customer Advocate contacted the customer by telephone on February 25, 2015, and we are working with the customer directly to resolve the issue
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me for the time beingIf I have further complaints from the business again, I will contact you promptly Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below They need to contact me directly, not by mailUNACCEPTABLE!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below THERE HAS BEEN NO RESPONSE TO SETTLING THIS MATTER AND ACTUALLY NO CONCERNS TO SETTLE THIS MATTER!!!!!!!! THERE HAS BEEN NO CONTACT TO SETTLE THIS MATTERAS OF NOW I SEE NO REASON TO FORWARD ANY MORE PAYMENTS......THERE WAS NO CONCERN AND WAS TOLD THAT SOMEONE WILL CONTACT ME TO NO AVAIL
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on May 27, We will continue to work with the customer directly to resolve the issue
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on June 13, Please allow sufficient time for postal delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Problem: Navient violated confidentiality and my privacy and the fair credit reporting actI requested a co-signer release from Navient on a year old student loan and they claim I still don't qualifyMy cosigner is in poor health and needs to be releasedIf you look at their pre-qualifying requirementsI am an executive and have had a stable job making over $90,000, I have a doctorate and an MBA and completed all of my programsI am not in default, I am not a payment plan with them, more than half of my credit cards had balances at the time they pull my report and my federal loan are in the process of being consolidating which do not impact this loan in anywayI have not missed any payments of this loan either.I meet all of the qualificationsThey claim that after years and paying the loan for the last on time that I do not qualifyThey first stated in a letter I received in June that my income was insufficient,I told to submit more documentation regarding my income and when I did that they came up within even excusesThey claimed to have a dispute committee but it never made it to this supposed committee which does not existhen after I demonstrated that the my income ($103,year annually) was more than sufficient then they stated other things in my credit report that were not accuratelyI called to speak to a representative who was not polite and who claimed my large federal loan which has nothing to do with this loan was too big and I needed to pay that one down significantly first before they would consider releasing my cosignerThey continue to make it every excuse to keep my cosigner tied to this loanThey have now issued a letter detailing what they claim was in my credit report to my cosigner with out my permission and violated my rights and confidentiality as again they are trying to make the case that I don't qualify even though they state that credit is not entirely of their decision and again I meet all of their other criteriaSome of their reps have any made statements that they would go after my co-signer's estateThe claim about going after her estate was made in a phone in October and was stated in several calls over the last years while getting trying to get her releasedThey even claim in a letter that I did not make consecutive payments and have made the paymentsThey refused to take me out of their deferment when I asked them not to defer my account and refused to give me a regular payment amountThey kept making the claim that my account was paid upTheir practices are illegal and unethical and they need to release my year old cosigner from this debt that she will never have the ability to payThey violated confidentiality as they had no right to disclose to my cosigner anything that the claim was in my credit report as I requested the co-signer release and I filed the better business reportThis continues to mislead the cosigner, her family and creates more conflict on trying to get her releasedTranslate Desired Outcome: They retract what they have sent in the form of information to my cosigner regarding my credit report and they need to release her form the loanI have already filed formal complaints with the FTC and State's attorney General
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 11, Please allow sufficient time for postal delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] Today I received a letter from Navient in the mailThis is fraudulent on their partI have written to the Office of the Attorney General [redacted] , Kansas, Special Agent [redacted] There are hundreds of complaints against this company and it's time they are no longer ignoredWant proof? Type in "Complaints against Navient"I did not receive a billing from Citibank on July 15, for $However, on a statement dated 10/22/2010, they charged me for $even though I had to send a 2nd request for Forbearance on October 28, I have a copy of the letterThe first request was mailed in September I was on food stampsAt the time Social Rehabilitation Services (SRS, name changed later to Kansas Department of Children & Families (KDCF), [redacted] ), told me the same thing I was told recently: The letters I mailed to Citibank, SallieMae, and to Navient regarding being a recipient of food stamps is a "Certified Statement" for one full year each timeSince my case is reviewed in May and December of each year, and I have provided these "Certified Statements" each time, I do not owe any money regarding late feesIn the past I was able to pay on my student loans and paid some of them off at Johnson County Community College, Overland Park, KS and at the University of Kansas up until September I have a physical disability (well documented by Vocational Rehabilitation Services (VRS, at the same address as KDCF), and I have been unemployed since April 7, I also have not "...accrued $in additional late fees over the period that Navient has serviced your loan." Again, I have proof since I have always provided student loan providers with the "Certified Statement" from KDCFThe case workers told me over the years and this year as well, that what Navient is doing is illegalI have no money to send themI am caring for my elderly mother part of the timeShe can't afford to pay meI've been in car accidents with chronic injuries as a result A few days ago I received a renewed "Certified Statement" from KDCF stating it's good through 6/30/In May I will be interviewed again for a full one-year of food stampsI requested this statement because of the problems I've had with Navient since February This is harassmentI'm sick of itI've lost my patience with them KDCF enclosed a USDA Program Discrimination Complaint Form online address for people receiving Federal assistanceAlso, the USDepartment of Health and Human Services (HHS), Office for Civil Rights, Washington, DCThis is my next plan of action Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I was contacted by Navient and spoke with one of the representatives who was very helpful and told me he would do all kinds of things to fix the matter He promised a lot but I asked for an email to verify what was promised and a letter also I have received nothing Regards,
A representative from the Office of Customer Advocate contacted the customer by telephone on June 15, and we are working with the customer directly to resolve the issue
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThey still have only sent me partial documentation for my loans Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below It is the usual xxxx that companies provide: "we will investigate ourselves and we will find we didn't do anything wrong The customer is always wrong." I have requested information from the company directly, I have pointed out the violations of the law (state law, California), and they still blame their mistake on me It was not a simple mistake, it has been malicious and purposely deceiving the customer to obtain the most gains possible.I am preparing for a law suit against this provider for the violations of the law they are claiming they did, but refuse to accept it Regards,
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on April 1, Please allow sufficient time for postal delivery
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on January 30, Please allow sufficient time for postal delivery
A representative from the Office of Customer Advocate contacted the customer by telephone on February 17, and resolved the issue with the customer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowProblem: I have separate loans with Navient and have previously always enjoyed doing business with themUnfortunately, I didn't realize that they were reporting that I was late on my paymentsAs a college student I do not have much on my credit report aside from these accounts with NavientI had payments reflecting as late which are now on my report, which are inaccurate as all of my payments were deferredThese late payment inaccuracies have now stopped me from being able to do anything with my creditI was told that all of these would be deferredI called and spoke to [redacted] Id: Ewho was nice, but unable to help meShe didn't seem to understand the deferment processI gave her the dates the late payments were reflecting and asked to speak to a supervisorThe supervisor is named ***'s ID number is Eaccording to ***He refused to take my call and stated that he would only speak to me if I uploaded information to the Navient website or sent him the information for him to reviewI promptly sent the information via fax and called back to confirm receiptI spoke to [redacted] whose ID number is EI asked to speak to ***, but no one was able to locate himWhen I asked for another supervisor, Dee's supervisor found [redacted] who then refused to take my call and told me he would give me a call the following business dayUltimately, I am a student who was hoping these loans would help me build my credit profileNavient has hindered my score in what seems to be an attempt for me to stop getting other lines of credit while diminishing my current credit recordIf you are a student looking to build credit with your student loans you may want to skip past Navient Translate Desired Resolution / Outcome Desired Resolution: Correction to a credit report select Desired Outcome: Remove late payments from my credit report
A representative from the Office of Customer Advocate contacted the customer by telephone on February 25, 2015, and we are working with the customer directly to resolve the issue
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me for the time beingIf I have further complaints from the business again, I will contact you promptly Regards,
A representative from the Office of Customer Advocate contacted the customer by telephone on February 23, and resolved the issue with the customer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below They need to contact me directly, not by mailUNACCEPTABLE!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below THERE HAS BEEN NO RESPONSE TO SETTLING THIS MATTER AND ACTUALLY NO CONCERNS TO SETTLE THIS MATTER!!!!!!!! THERE HAS BEEN NO CONTACT TO SETTLE THIS MATTERAS OF NOW I SEE NO REASON TO FORWARD ANY MORE PAYMENTS......THERE WAS NO CONCERN AND WAS TOLD THAT SOMEONE WILL CONTACT ME TO NO AVAIL
A representative from the Office of Customer Advocate contacted the customer by telephone on October 26, and resolved the issue with the customer
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on May 27, We will continue to work with the customer directly to resolve the issue
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on June 13, Please allow sufficient time for postal delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Problem: Navient violated confidentiality and my privacy and the fair credit reporting actI requested a co-signer release from Navient on a year old student loan and they claim I still don't qualifyMy cosigner is in poor health and needs to be releasedIf you look at their pre-qualifying requirementsI am an executive and have had a stable job making over $90,000, I have a doctorate and an MBA and completed all of my programsI am not in default, I am not a payment plan with them, more than half of my credit cards had balances at the time they pull my report and my federal loan are in the process of being consolidating which do not impact this loan in anywayI have not missed any payments of this loan either.I meet all of the qualificationsThey claim that after years and paying the loan for the last on time that I do not qualifyThey first stated in a letter I received in June that my income was insufficient,I told to submit more documentation regarding my income and when I did that they came up within even excusesThey claimed to have a dispute committee but it never made it to this supposed committee which does not existhen after I demonstrated that the my income ($103,year annually) was more than sufficient then they stated other things in my credit report that were not accuratelyI called to speak to a representative who was not polite and who claimed my large federal loan which has nothing to do with this loan was too big and I needed to pay that one down significantly first before they would consider releasing my cosignerThey continue to make it every excuse to keep my cosigner tied to this loanThey have now issued a letter detailing what they claim was in my credit report to my cosigner with out my permission and violated my rights and confidentiality as again they are trying to make the case that I don't qualify even though they state that credit is not entirely of their decision and again I meet all of their other criteriaSome of their reps have any made statements that they would go after my co-signer's estateThe claim about going after her estate was made in a phone in October and was stated in several calls over the last years while getting trying to get her releasedThey even claim in a letter that I did not make consecutive payments and have made the paymentsThey refused to take me out of their deferment when I asked them not to defer my account and refused to give me a regular payment amountThey kept making the claim that my account was paid upTheir practices are illegal and unethical and they need to release my year old cosigner from this debt that she will never have the ability to payThey violated confidentiality as they had no right to disclose to my cosigner anything that the claim was in my credit report as I requested the co-signer release and I filed the better business reportThis continues to mislead the cosigner, her family and creates more conflict on trying to get her releasedTranslate Desired Outcome: They retract what they have sent in the form of information to my cosigner regarding my credit report and they need to release her form the loanI have already filed formal complaints with the FTC and State's attorney General
Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 11, Please allow sufficient time for postal delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] Today I received a letter from Navient in the mailThis is fraudulent on their partI have written to the Office of the Attorney General [redacted] , Kansas, Special Agent [redacted] There are hundreds of complaints against this company and it's time they are no longer ignoredWant proof? Type in "Complaints against Navient"I did not receive a billing from Citibank on July 15, for $However, on a statement dated 10/22/2010, they charged me for $even though I had to send a 2nd request for Forbearance on October 28, I have a copy of the letterThe first request was mailed in September I was on food stampsAt the time Social Rehabilitation Services (SRS, name changed later to Kansas Department of Children & Families (KDCF), [redacted] ), told me the same thing I was told recently: The letters I mailed to Citibank, SallieMae, and to Navient regarding being a recipient of food stamps is a "Certified Statement" for one full year each timeSince my case is reviewed in May and December of each year, and I have provided these "Certified Statements" each time, I do not owe any money regarding late feesIn the past I was able to pay on my student loans and paid some of them off at Johnson County Community College, Overland Park, KS and at the University of Kansas up until September I have a physical disability (well documented by Vocational Rehabilitation Services (VRS, at the same address as KDCF), and I have been unemployed since April 7, I also have not "...accrued $in additional late fees over the period that Navient has serviced your loan." Again, I have proof since I have always provided student loan providers with the "Certified Statement" from KDCFThe case workers told me over the years and this year as well, that what Navient is doing is illegalI have no money to send themI am caring for my elderly mother part of the timeShe can't afford to pay meI've been in car accidents with chronic injuries as a result A few days ago I received a renewed "Certified Statement" from KDCF stating it's good through 6/30/In May I will be interviewed again for a full one-year of food stampsI requested this statement because of the problems I've had with Navient since February This is harassmentI'm sick of itI've lost my patience with them KDCF enclosed a USDA Program Discrimination Complaint Form online address for people receiving Federal assistanceAlso, the USDepartment of Health and Human Services (HHS), Office for Civil Rights, Washington, DCThis is my next plan of action Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I was contacted by Navient and spoke with one of the representatives who was very helpful and told me he would do all kinds of things to fix the matter He promised a lot but I asked for an email to verify what was promised and a letter also I have received nothing Regards,
A representative from the Office of Customer Advocate contacted the customer by telephone on January 13, and resolved the issue with the customer
A representative from the Office of Customer Advocate contacted the customer by telephone on June 15, and we are working with the customer directly to resolve the issue
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThey still have only sent me partial documentation for my loans Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below It is the usual xxxx that companies provide: "we will investigate ourselves and we will find we didn't do anything wrong The customer is always wrong." I have requested information from the company directly, I have pointed out the violations of the law (state law, California), and they still blame their mistake on me It was not a simple mistake, it has been malicious and purposely deceiving the customer to obtain the most gains possible.I am preparing for a law suit against this provider for the violations of the law they are claiming they did, but refuse to accept it Regards,