RockAuto

Great company. Ordered a part and was it was at my home in three days. Exact part I needed and in perfect working condition. Swapped right out with my malfunctioning part and works wonderfully. Great company.

I ordered parts for the first time since I was referred by a good friend to go to this site. I was very pleased with the prices. The parts were shipped the following day and I received them within 5 days. Great product and I will continue to order from this company.

I am very pleased with RockAuto.com in my 4 orders. I have dealt with ordering from Web site,calling and speaking with customer service dept,and their return process.Every aspect was professional,timely and extremely easy.

AWESOME ON LINE CATALOG FAST SHIPPING A+

great web site easy to find parts you need fast and the correct parts for your car.
great customer service when needed.
more than fair price's

Rock Auto is an easy company to work with. Their prices and selection are very competitive. My only complaint would be long out of stock times on some components.

Website is easy to use. Easy to find parts needed. Was not able to use the Shipping application to lessen the cost of shipping, I was using Firefox web browser on a Mac. I did see the little video on how to utilize the app, but was unable to find the link in the upper right window as mentioned on the video clip?

This makes the 4th time I've used this business and I've never had an issue..Have told many friends about this and hope they are using it..I know my friends at Central Texas Speedway are!

will buy from agian

Always a pleasure using Rock Auto LLC. Easy to navigate site and reasonable prices. Good stock on hand.

Awesome service,Great prices!

Very disappointed on their incompetent handling of my core returns. I purchased 8 injectors, 4 at a time. To save on shipping I returned all at once which cost $13.50 to send to their warehouse in CA. These cores were to refunded for $10.a piece. They sent me an email stating I was credited for $40. I then asked about the other $40. and they responded stating they only received 4. After explaining how I sent all 8 and described how it was packaged with the 2 return slips. They told me they would look into and get back to me. It wasn't until I sent an email for an update when I got a call from the warehouse manager David. He said that he had only received 4 and I should put in claim with FedEx. These delivered to him clear without damage to carton so there's no way it would be a FedEx issue. So I said its basically my word against his and I'm out $40. I even was willing to take a merchandise credit but David was unwilling. They showed poor customer service skills with little sympathy for loss of product. I hope that this doesn't happen often or if so I hope this helps correct it....at the cost of $40. Plus shipping

I wanted to share a recent experience so others can be aware. I ordered some brake rotors from Rock Auto. I do understand the warranty that is most rotors, so after about 15,000 miles and these rotors were noisy and rough sounding when you applied the brakes I wanted to have them checked. They were warped, but they also were at such a level that they could not be turned, due to the thickness. My mechanic have 25 years experience and said they he did not believe the rotors were the right thickness when new. With such low miles they should be able to be turned to get the warp out. I call that a defective part. Rock auto did not see this and fell back on the standard "we do not cover warping under warranty". Well since this warping was due to a part defect I feel they should have been covered. So buyer beware.

Customer service was the worst I have received anywhere. Agents basically said they only care about the money and not the customer satisfaction. Seller made 2 mistakes and expected me to pay or receive sub-quality products. Totally unacceptable and cannot recommend to anyone.

Bought several parts from them which were defective. Last was a fuel pump that would make the car stall when the fuel was below 1/4 tank. Asked to return it and was told I could only return it for the same kind. I wouldn't replace it with the same kind for safety reasons. Will not use them anymore.

Ordered alternator, had problems and 2 year battery worn down.

After going to Napa discovered RockAuto did not identify part correctly (mid-year difference of 10 amps!). Contacted hidden phone # for customer service found on Google (not found on RockAuto). cust. rep eventually agreed to refund both shipping charges and alternator price.

Did not follow thru despite having all info to make good.

Terrible excuse for customer service. They actively choose to not answer/not respond to emails while I experience a large issue with my order and when I called them I spoke to a "manager" named [redacted]no last name or employee number) about this who was the most rude and condescending "manager" that you probably wouldn't even have the chance of running into at a fast food joint. He tells me there is no complaint section so I cannot even file a complaint, he lambasted me that I am asking the same question multiple times yet failed to realize that is because I am not receiving any answer to it. He admitted it was his decision to actively ignore my email and upon asking several times to speak with someone higher up and Lodge a formal complaint, like any company out there has the means to do, he told me that I have no need to speak with anyone higher up and they will not answer my question and they actually hung up the phone on me. One of the largest auto parts online speak to customers like they are crap and deny information and ignore pretty much over $20. That shows you rock auto is all about "next please! How will you like to pay for that?"

I ordered what was clearly labeled a "keyless entry remote" and what was shipped was just a case for a remote. The customer service rep over the phone said I should have scrolled through the five pictures (that were thumbnails on their website) to the last one to see the case fully opened and empty.
Why not just label it keyless entry remote "case". or "case only"? Very argumentative over the phone and disappointing service on just trying to return it.
Cases arrived in a box with tons of padding, but the remotes were not wrapped in it but between the padding and the exterior box. Why bother with the large box and padding then?
I have bought from Rock Auto before but never again....

Received bad rotor and rep was not helpful and condescending.

THIS COMPANY IS A COMPANY THAT DISCRIMINATES AGAINST CERTAIN CUSTOMERS BASED ON WHERE THEY LIVE. I HAD PURCHASED MANY AUTO PARTS FROM ROCK AUTO OVER THE COURSE OF 6 YEARS WITH ONLY 2 RETURNS. AFTER THE RETURNS I HAD STILL FOR 4 YEARS BOUGHT OVER 600.00 IN PARTS FROM THEM UNTIL THEY PUT ME ON A BLACK LIST AND WON DO BUSIONESS WITH ME. THEIR EXCUSE IS TOO MANY RETUNS. THAT IS NOT TRUE. AND WHY DIDNT THEY CUT ME OFF 4 YEARS AGO WHY UNTIL NOW. NO ONE IN MY FAMILY CAN BUY PARTS BECAUSE THEY WON T SELL TO THEM. THEY PUT ANYONE AT MY ADDRESS ON A BLACKIST.
FOR NOW ON I WILL DO BUSSINESS WITH ADVANCE AUTO EITHER WAY BY THE TINE YOUR DONE PAYING SHIPPING TO ROCK AUTO IT COMES OUT TO THE SAME PRICE JUST LESS HEADACHES.