Roma Home Improvement LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedTheir quick response and actions remedied the situation fully and completely Sincerely, [redacted] ?

I’m sorry for any confusion this may have causedOur 2-person plan has three recipes, two meals per recipe, and each meal is $The promotion was for three free meals (or servings) - total value of $Again, I apologize that these details were unclear upfrontUsing your feedback, we’ve already worked with our Marketing team to improve explanations on our future promotions

After reviewing your Blue Apron Wine account it looks like there was a change of address after the scheduled cutoff date for your most recent wine orderSince this change in address involved a change of state, the delivery had to be returned to our facilityWhile Blue Apron is able to reroute a wine delivery within state lines, it is required that a wine delivery be returned to our facility if there is a change of state? Since it was required that your delivery be returned to our facility, I can confirm that a full refund for this order was issued on 1/**You’ll see this reflected in your bank statement within the next 5-business days? I can also confirm that your address has been successfully updated for future deliveries? If there’s anything else I can help you with, please email [redacted]

Hi [redacted] , ? I see that you reached out about cancelling your account with us on 2for the delivery that arrived that dayThe second refund was issued on 3when the account was cancelled and that delivery was stopped from shipping? Currently, the account remains cancelled unless you choose to reactivate and you should be able to see both refunds of $reflected in your bank statement.? ? If you have any other questions or concerns, you can reach us at [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: Your company is flat out lying about the fact that there was no promotion for an entire order for free, when clearly it was available last summer in June and showed up in my account before and during check out, but disappeared once purchasedNot only do I remember that there was a promotion because I told other people about it, but it was present on my account when I logged in before orderingI find that it is extremely poor business practice to present a promotion and then not honor it, and asking the customer for proofEither your company just does not want to honor promotions that were offered directly through your website, or none of your employees knows what's going onEither way, it's badI don't understand how you can have a big promotion like this and no one knows it ever happenedI will not ever be using your company simply because of your shady business practices and trying to trick the customer into paying for meals that were supposed to be offered for free.? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

Thank you for providing the screenshots, and this will be looked into furtherIn the meantime, I can confirm that [redacted] was issued a refund for the May charge on 62017, and should now see the refund reflected in their bank statement

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Your company is flat out lying about the fact that there was no promotion for an entire order for free, when clearly it was available last summer in June and showed up in my account before and during check out, but disappeared once purchasedNot only do I remember that there was a promotion because I told other people about it, but it was present on my account when I logged in before orderingI find that it is extremely poor business practice to present a promotion and then not honor it, and asking the customer for proofEither your company just does not want to honor promotions that were offered directly through your website, or none of your employees knows what's going onEither way, it's badI don't understand how you can have a big promotion like this and no one knows it ever happenedI will not ever be using your company simply because of your shady business practices and trying to trick the customer into paying for meals that were supposed to be offered for free In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

On April **, 2017, this user's meals account was cancelled by a Customer Experience agent, however the user's wine account remained activeOn May **, Customer Experience received a message that an unexpected charge was received.The charge was immediately reversed and the wine account was cancelledBecause Customer Experience has no way of reversing the bank's over draft fee - it was suggested the user contact their bank to have the fees reversed, as the charge had been refundedCustomer Experience apologized for the inconvenience of the fee and applied an equivalent credit to the user's meals account on May **, 2017, for use in the future

Revdex.com:At this time, my complaint, ID [redacted] regarding Blue Apron, Inchas been resolved After several contacts, they finally credited my account, however, they continue to offer a "free trial" but ask for a decision about keeping the service before the trial is received, thereby guaranteeing at least one payment before the service is canceledI find tis deceptive (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Blue Apron has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

The customer emailed us and left us a voicemailWe responded via phone, the account is cancelled and the erroneous charges were refunded[redacted] [redacted]

Hello, I can confirm that [redacted] was added to our Do Not Mail list on May *, 2017, which is the same day that [redacted] first reached out to us to stop receiving emailsAt no point did anyone in our customer experience team refuse to delete account information, we simply asked for confirmation of account information to be able to fulfill the requests [redacted] madeBecause [redacted] agreed to our Privacy Policy, we did collect informationI would recommend that [redacted] add their information to a national Do Not Mail list to be removed from all databases that they might be onAgain, I can confirm that [redacted] has been added to our Do Not Mail list, and the mailing address, phone number, and payment information on the cancelled account has been removed

We provide links to any missing recipe cards to make sure our chefs are able to get cooking without any delayReplacement cards can be sent out upon request, but as these can occasionally take some time to arrive, a link is provided for your convenienceIt's unfortunate that the recipe cards were left out of the delivery, but PDF documents of the recipe cards were also included in the email correspondence with the Customer Experience teamFinally, our online cookbook is also available to anyone, regardless of their membership status, so no linformation is needed to view these recipes.? If you have any other questions or concerns, please email us at [redacted]

Upon signing up for a free trial, all users agree to enroll in an ongoing weekly subscription, as stated in our Terms of Service which are provided on the signup pageThere is no commitment to continue after a free trial, and all accounts can be cancelled at any timeUntil an account is cancelled, all members will continue to receive deliveries each week unless they have been skipped through their accountAfter cancellation of an account, no charges or deliveries will be made after any processed orders complete.If you have any other questions or concerns please email us at [redacted]

Hello, The promotion was for two free meals (or servings)Our 2-person plan has two meals per recipe ($per meal; total value $19.98) and meals total Our family plan has four meals per recipe ($per meal; total value $17.48) and meals totalUsing your feedback, we’ve already worked with our Marketing team to improve explanations on our future promotions Amanda H [redacted] Customer Experience - Team Lead Blue Apron

Hi ***,I looked into this and I can confirm that you requested to cancel your account on 3/*At this time, a link was sent to the email address associated with your account with instructions on how to cancel.? On 3/ [redacted] your account was still active and you requested to cancel your account again, so your account was manually cancelledAt this time, two refunds for $were issued for the deliveries on 3/ [redacted] and 3/**.? Currently, the account is cancelled and no future orders are scheduled to arriveThe refunds will be reflected in your bank statement within 5-business days of the issue date (3/**).If you have any other questions or concerns please direct them to? [redacted]

Hello, [redacted] reached out to Blue Apron via email on February *, to cancel her accountWe replied to her email with instructions on how to cancel, but the account was not cancelled [redacted] was charged for a delivery that arrived on March *, When she called to let us know that she did not want this order and would rather her account be cancelled, we refunded her in full for the charge she incurred and also cancelled her account as requestedPlease let me know if I can assist further,

Revdex.com:At this time, I have not been contacted by Blue Apron, Inc. regarding complaint ID [redacted] .Sincerely, [redacted]

This customer had accounts, one for boyfriend and one for herselfBoth accounts redeemed a free trial on the first delivery, which is promotional abuse since we allow one account only per household, and only promotion can be redeemed per householdHowever, we still issued a refund to one account as a one time exception on the boyfriend's accountThe order wasn't skipped in time, and we went outside of the policies these customers agreed to and made an exceptionWe make our cutoff times very clear in the sign up process, and on our FAQ page