Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI finally received my order Sincerely, [redacted]
Dear ***,Thank you so much for your important feedbackWe very much regret that the issue has occurred.We have resolved the issue and refunded you alreadyIn addition, we have sent you an email about more details about the refundCould you please check it and reply?Once again we apologize for any inconvenience we may have caused.Yours sincerely,Rosegal.com Customer Service
Dear [redacted] ,Thank you for your important feedback.We are extremely sorry about the situation.Your case has been taken cared of by our support team.Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.Thank you for your support and patience.Yours sincerely,Rosegal.com Customer Service
Dear ***, Thank your for your messageLet me start by apologizing personally for your experience We really want to work with you to make this right I have followed up your case and our team has solved it for you in the ticketCan you please send us your reply ? Once again we apologize for any inconvenience we may have caused Thank you very much for your collaboration Best Regards Rosegal Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I am checking with my credit card company right now and they do not see a credit come through for [redacted] or [redacted] for my disputed amount In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] This company sent me clothes that were not what was stated on their website They are using other high end magazines - pirating their pictures of clothes that are not anywhere similar to what is being sent outThis is complete and utter fraudI didn't even receive a statement in the package At this time, I have put more time and effort into trying to get this rectified and would like [redacted] to send me a CALL TAG from [redacted] or [redacted] so I can simply take these clothes, put them in a return package and send them along If they can work this out with me then I am willing to close this, but if not, I am not I want my full credit as well Will wait to hear Thanks, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [They have offered to refund me for my items but they have still not given me and address to return my items to nor a return shipping label or anything of the like.] In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Dear ***, Thank you for taking your time to write your reviewWe very much regret issue and are fully committed to resolving it to your satisfactionYour case has been taken cared of by our support teamCould you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.Once again we apologize for any inconvenience we may have caused Thank you for your support and patienceBest Regards Rosegal Customer Service
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I've paid in good faith in advance for items with the expectations that I would recieve all that I ordered. These items were ordered almost two months before Christmas because some of the items were supposed to be gifts. Since I never recevied but one item and then began with constant emails back and forth never was there a toll free line where I could speak with a representitive or manager . I was told that I had to contact post office, ask my neighbors , my family if they had any knowledge of packages that were supposibly delivered. I did follow through with all directiions that were given to me and then responded back with the information that no packages were ever delivered at my address and or waiting for me to be pick up . I was then told that there could be nothing done till Feb **, 2016, I then received an email telling me that they were very sorry for the inconvienence and they offered to resend my package but I would have to pay half of the total which I had already paid and additional $116.00 dollars since they were not responsible for my lost packages . The reson why I ordered online was to avoid the hassles of shopping during the holidays but now I'm out $244.00 no gifts , its Feb.2016 Christmas is long past , I've done all that was asked of me to do in order to find my packages which I feel is there responsibility not the consumers and now there offer is to pay additional monies twords packages that were never recieved, why so they can be lost again ? and again I lose my money ? This is the worst experience I've had with online ordering. I do not have money to throw away I want my refund and do not want the merchandise any longer. One last question I have is what guarentee is there that the second time around the package worth $233.00 would actually make it to my front door if all items were lost on the first attempt. Does not make any sense to me. I just want my money back and do not want to have to deal anymore with this company . Sincerely, [redacted]
Dear ***,Thank you for your important feedback.We are extremely sorry about the situationYour case has been taken cared of by our support team.Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.Thank you very much for your cooperation.Yours sincerely,Rosegal.com Customer Service
Dear , Thank you for taking your time to write your review and we apologize for any inconvenience . You were dissatisfied with the received item. We should have allowed a return in a timely manner according to our terms and conditions here : [redacted] Our team has reviewed your complaint and offered you a solution in the ticket. Could you please answer us ? If any question, please email to [redacted] or submit a ticket [redacted] . Yours sincerely, Rosegal.com Customer Service
I ordered tops in SeptemberOne arrived in a timely manner, the other took over monthsWhen I finally figured out how to contact customer service (Live Chat on their website) they were rude and unhelpfulTheir sizing is way offI ordered sizes larger than I wear and the tops were still way too small
Dear [redacted] ,Thank you for taking your time to write your review.First, I want to offer my sincerest apologies to you for the issueOur team has reviewed your complaint and offered you a solution in the ticketWe are waiting for your reply.Could you please answer us ? Again, I am extremely sorry for the frustration this has caused you and hope that this will set things rightYours sincerely,Rosegal.com Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Part of their scam is that they make it impossible to login to their centerThey are saying that they have a resolution waiting but you can't access it They can sent it to MY emailI no longer wish to try to contact their shady business My email is [redacted] I am DONE trying to contact them because it is impossible via chat, telephone, email etc....they are pretty clever I will say that!!! Terrible! Read the comments that they are receiving!!!!!!!!!!!!!!!!! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear [redacted] , Thank you for taking your time to write your reviewI want to extend my sincere apologies for the problems you have experienced.We are here to help you I have followed up your case and our team has solved it for you in the ticketCan you please send us your reply ? Once again, we cannot apologize enough for any inconveniences this case may have caused youThank you for your support and patience Best Regards Rosegal Customer Service
Revdex.com:At this time, my complaint, ID [redacted] regarding Rosegal.com has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The business responded to my email but now they aren't responding againThey had me upload pictures of the products and said they would resolve after seeing the pictures, however I'm once again waiting for a response In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Buyers beware!!! I ordered a product from this siteIt took two months to arriveI Contacted their "customer service" numerous times without any reply When the product arrived it looked nothing like the one online and felt like the fabric of a cheap Halloween costume
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI finally received my order Sincerely, [redacted]
Dear ***,Thank you so much for your important feedbackWe very much regret that the issue has occurred.We have resolved the issue and refunded you alreadyIn addition, we have sent you an email about more details about the refundCould you please check it and reply?Once again we apologize for any inconvenience we may have caused.Yours sincerely,Rosegal.com Customer Service
Dear [redacted] ,Thank you for your important feedback.We are extremely sorry about the situation.Your case has been taken cared of by our support team.Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.Thank you for your support and patience.Yours sincerely,Rosegal.com Customer Service
Dear ***, Thank your for your messageLet me start by apologizing personally for your experience We really want to work with you to make this right I have followed up your case and our team has solved it for you in the ticketCan you please send us your reply ? Once again we apologize for any inconvenience we may have caused Thank you very much for your collaboration Best Regards Rosegal Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I am checking with my credit card company right now and they do not see a credit come through for [redacted] or [redacted] for my disputed amount In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] This company sent me clothes that were not what was stated on their website They are using other high end magazines - pirating their pictures of clothes that are not anywhere similar to what is being sent outThis is complete and utter fraudI didn't even receive a statement in the package At this time, I have put more time and effort into trying to get this rectified and would like [redacted] to send me a CALL TAG from [redacted] or [redacted] so I can simply take these clothes, put them in a return package and send them along If they can work this out with me then I am willing to close this, but if not, I am not I want my full credit as well Will wait to hear Thanks, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [They have offered to refund me for my items but they have still not given me and address to return my items to nor a return shipping label or anything of the like.] In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
My order has not comeI called the phone number listed on their website and it has been disconnectedThere is no other method of contact
Dear ***, Thank you for taking your time to write your reviewWe very much regret issue and are fully committed to resolving it to your satisfactionYour case has been taken cared of by our support teamCould you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.Once again we apologize for any inconvenience we may have caused Thank you for your support and patienceBest Regards Rosegal Customer Service
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I've paid in good faith in advance for items with the expectations that I would recieve all that I ordered. These items were ordered almost two months before Christmas because some of the items were supposed to be gifts. Since I never recevied but one item and then began with constant emails back and forth never was there a toll free line where I could speak with a representitive or manager . I was told that I had to contact post office, ask my neighbors , my family if they had any knowledge of packages that were supposibly delivered. I did follow through with all directiions that were given to me and then responded back with the information that no packages were ever delivered at my address and or waiting for me to be pick up . I was then told that there could be nothing done till Feb **, 2016, I then received an email telling me that they were very sorry for the inconvienence and they offered to resend my package but I would have to pay half of the total which I had already paid and additional $116.00 dollars since they were not responsible for my lost packages . The reson why I ordered online was to avoid the hassles of shopping during the holidays but now I'm out $244.00 no gifts , its Feb.2016 Christmas is long past , I've done all that was asked of me to do in order to find my packages which I feel is there responsibility not the consumers and now there offer is to pay additional monies twords packages that were never recieved, why so they can be lost again ? and again I lose my money ? This is the worst experience I've had with online ordering. I do not have money to throw away I want my refund and do not want the merchandise any longer. One last question I have is what guarentee is there that the second time around the package worth $233.00 would actually make it to my front door if all items were lost on the first attempt. Does not make any sense to me. I just want my money back and do not want to have to deal anymore with this company . Sincerely, [redacted]
Dear ***,Thank you for your important feedback.We are extremely sorry about the situationYour case has been taken cared of by our support team.Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.Thank you very much for your cooperation.Yours sincerely,Rosegal.com Customer Service
Dear , Thank you for taking your time to write your review and we apologize for any inconvenience . You were dissatisfied with the received item. We should have allowed a return in a timely manner according to our terms and conditions here : [redacted] Our team has reviewed your complaint and offered you a solution in the ticket. Could you please answer us ? If any question, please email to [redacted] or submit a ticket [redacted] . Yours sincerely, Rosegal.com Customer Service
I ordered tops in SeptemberOne arrived in a timely manner, the other took over monthsWhen I finally figured out how to contact customer service (Live Chat on their website) they were rude and unhelpfulTheir sizing is way offI ordered sizes larger than I wear and the tops were still way too small
Dear [redacted] ,Thank you for taking your time to write your review.First, I want to offer my sincerest apologies to you for the issueOur team has reviewed your complaint and offered you a solution in the ticketWe are waiting for your reply.Could you please answer us ? Again, I am extremely sorry for the frustration this has caused you and hope that this will set things rightYours sincerely,Rosegal.com Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Part of their scam is that they make it impossible to login to their centerThey are saying that they have a resolution waiting but you can't access it They can sent it to MY emailI no longer wish to try to contact their shady business My email is [redacted] I am DONE trying to contact them because it is impossible via chat, telephone, email etc....they are pretty clever I will say that!!! Terrible! Read the comments that they are receiving!!!!!!!!!!!!!!!!! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear [redacted] , Thank you for taking your time to write your reviewI want to extend my sincere apologies for the problems you have experienced.We are here to help you I have followed up your case and our team has solved it for you in the ticketCan you please send us your reply ? Once again, we cannot apologize enough for any inconveniences this case may have caused youThank you for your support and patience Best Regards Rosegal Customer Service
Revdex.com:At this time, my complaint, ID [redacted] regarding Rosegal.com has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The business responded to my email but now they aren't responding againThey had me upload pictures of the products and said they would resolve after seeing the pictures, however I'm once again waiting for a response In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Buyers beware!!! I ordered a product from this siteIt took two months to arriveI Contacted their "customer service" numerous times without any reply When the product arrived it looked nothing like the one online and felt like the fabric of a cheap Halloween costume