Ross Fitchner Home Repairs

Dear [redacted] Our records indicate that a Member Care Specialist has contacted you in follow up to your concernUnfortunately we were unable to reach you At your earliest convenience, please contact our office by calling the phone number provided in our voice-mail We look forward to speaking with you soon.Promoting Health and Fitness, Hour Fitness Corporate Office

Dear [redacted] We have received and thoroughly reviewed your letter that was filed with the Revdex.com and sincerely apologize for any inconvenience this may have caused Unfortunately we are unable to reach you by phone to discuss this matter At your earliest convenience, please contact our office by calling the phone number provided in the voice-mails left for you by our Member Care Specialist We thank you in advance for your patience while resolving this matter and look forward to your reply Promoting Health and Fitness, Hour Fitness Corporate Office

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I was contacted by Hour Fitness' District Manager, [redacted] on 10/13/and asked to provide my details of the events on 9/5/ I explained how I was denied access to the club, citing the club manager's reason as I, "had been a member or guest of the club in the PAST" [redacted] informed me of the club manager's lie, in which she claimed that I was only denied access because I was being "disruptive to a positive member experience" I informed [redacted] that I was already aware of her lie, as I had attempted to resolve the issue times with Hour Fitness customer service before finally being left with no choice but to contact the Revdex.com The club manger's ( [redacted] 's) response which is "canned" in nature and devoid of detail, unlike my thoroughly descriptive complaints It is also completely absurd as I would have no reason to behave disruptively given I was only in the club for a matter of minutes and was satisfied with the experience up until she denied me accessUltimately, [redacted] informed me that he was ONLY contacting me at that time, in regards to [redacted] 's REBUTTAL to my complaint Although he did say that he would contact me again soon, once he reviewed the tape at the Northgate club, I found, and continue to find, this to be very upsetting as I am the one to present the initial complaint and am STILL waiting for Hour Fitness to address the issue FROM MY PERSPECTIVE Not from the perspective of the club manager ( [redacted] ) who is CLEARLY providing a "canned" response to cover her unwillingness to allow me to use a day pass, for absolutely no good reason Until [redacted] contacts me again and is willing to acknowledge [redacted] 's insubordination, there is no way to interpret the situation other than: Hour Fitness is a COMPANY which subscribes to deceptive business practices in the form of offering free passes online, but forces customers to pay for a day pass, once they arrive at the club to redeem the pass.) I reiterated to [redacted] and I reiterate to whom this may concern at the Revdex.com, that [redacted] DID IN FACT, offer to let me PURCHASE a day pass AFTER denying use of the day free pass The point of this detail being that she is just completely lying when she cites that I was denied access, not because I didn't meet the criteria of the day pass, but because I was being disruptive [redacted] needs to understand how much effort I have put into resolving this, and how absurd [redacted] 's story is He needs to contact me IN REGARDS TO MY COMPLAINT, not her rebuttal It has been nearly two months since I was left embarrassed, essentially discriminated against, and had my time and travel expenses wasted on 9/4/2017.] Regards, [redacted] ***

Dear [redacted] Our records indicate that your concern has been addressed by our office Should you have any further questions, please let us know We wish you continued success with your future fitness endeavors Promoting Health and Fitness, Hour Fitness Corporate Office

Dear [redacted] We have received and thoroughly reviewed your comments filed with the Revdex.com regarding your Hour Fitness membership Our records indicate that your concern has since been addressed by the local Club Manager Should you have any further questions or concerns regarding this matter, please contact the Club Manager directly for assistance We thank you for being a member and wish you continued success with your future fitness goals Promoting Health and Fitness, Hour Fitness Corporate

Dear [redacted] Our records indicate that your concern has been resolved by the local Club ManagerShould you have any questions, please let us know Yours in Fitness, Hour Fitness Corporate

Dear [redacted] Unfortunately we are unable to reach you by phone to discuss this matter At your earliest convenience, please contact us by calling the phone number provided in the voice-mails left for you by the local Club Manager.We look forward to speaking with you soon.Promoting Health and Fitness, Hour Fitness Corporate Office

Dear Ms***, We take feedback from our members very seriously and sincerely regret any unpleasant experience that may have occurred to detract from our level of service or our facilities We are currently investigating this matter and expect to have an update for you soonYou should receive a phone call within the next 3-business days providing you with more information Thank you for your patience, Hour Fitness Corporate Office

Dear [redacted] Our records indicate that your concern has since been addressed by our office Should you have any further questions, please let us know We thank you for being a member and wish you continued success with your future fitness goals Promoting Health and Fitness, Hour Fitness Corporate Office

Dear [redacted] We have received your comments filed with the Revdex.com regarding your Hour Fitness membership Hour Fitness prides itself on our commitment to provide our members with the highest level of satisfaction possible We sincerely regret any unpleasant experience that may have occurred to detract from our level of service or our facilities Unfortunately we are unable to reach you by phone to discuss this matter At your earliest convenience, please contact the local Operations Manager or District Manager by calling the phone numbers provided in the voice-mails they have left for you We look forward to speaking with you soon Promoting Health and Fitness,Hour Fitness Corporate

Dear Mr [redacted] , We have received a copy of your comments filed with the Revdex.com and sincerely apologize for any misunderstanding that may have occurred Our records indicate that your concern has been resolved by our office Should you have any further questions or concerns, please let us know We wish you continued success with your future fitness goals Promoting Health and Fitness, Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I spoke with [redacted] from Hour Fitness last week (on Febor Feb3) and explained to her that, when we signed the contract, we were told that our annual renewal fees would not increase Further, I pointed her to the resolutions posted on the Revdex.com website where the company had been reducing the increased fees for other members who were also told, when they signed the contract, that their annual fees would never increase She was going to research how similar complaints have been resolved and get back to me I still have not heard from her nor have I received any offer of resolution to my complaint.Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I will not repeat myselfI will not accept any other offers except to those "lied" to me by your sales associate, who by the way has been promoted to a facility manager at another nearby Hour Fitness gymThanks Regards, [redacted]

Dear [redacted] Our records indicate that your concern has been resolved by our office Should you have any further questions, please let us know We wish you continued success with your future fitness goals Promoting Health and Fitness, Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below[redacted] The issue that was filed with Revdex.com has not been resolvedI spoke with [redacted] in referenced to the contract issues and excessive price increaseIn addition, I told her that I had provided a copy of the contract on multiple occasions to Hour Fitness during the period I was trying to resolve this issue directly with them, but each time I was ignore and didn't get a response I also told her that a copy of the contract was uploaded with my complaint to Revdex.com [redacted] stated that she will look into it and get back to me I had received a voice message and an email on 3/from [redacted] I immediately emailed back [redacted] and left a voice message for her as wellTo date I have not received a reply back or telephone call The status of the issue is still the same as it was when the complaint was filed Please do not hesitate to contact me at [redacted] if you have any questions or need information [redacted]

Hello,I have heard from the company and received the refund that I requested.Thanks for your help, [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved

Dear [redacted] Our records indicate that you have received a copy of your agreement as requested and reviewed the terms of your contract with our Member Care Specialist via telephone on 9/29/Should you have any further questions, please let us know Yours in Fitness,Hour Fitness Corporate Office

Dear Mr [redacted] ,Our records indicate that your concern has been resolved by our officeShould you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear Ms [redacted] ,Our records indicate that your concern was resolved by our office.Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] The manager of the hour fitness club contacted I regarding the repair of the whirlpool, and it still is not operational