Ross Fitchner Home Repairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
You state that "our records indicate that your concern has since been resolved by the local Loss Prevention manager." This is an unacceptable form letter responseI'd like to know specifically with a phone call from a 24-Hour senior-level person how this issue was resolved to ensure my personal safety and freedom from hrrassment that this situation causedIt was unacceptable on every level, but even worse was the manager's unacceptable response to the member's aggression on the day that it occurred.
Regards,
*** ***

Dear *** ***
Our records indicate that your concern has been addressed by our officeShould you have any questions, please let us know
Promoting Health and Fitness,
Hour Fitness Corporate Office

Dear
*** ***
Per your
membership agreement, your membership is eligible for an annual dues increase
after the initial prepaid term. Please note that this increase
was not a decision which we took lightlyHowever, it was an important and
necessary step to ensure we provide all of our members with a clean, friendly,
well-maintained club experience.
We
value your loyalty and believe even with the increase, you are still getting
the best value for access to approximately clubs nationwide based on your
access level
On
behalf of Hour Fitness, we thank you for your valued business and look
forward to helping you with your fitness journey in the years ahead
Yours
in Fitness,
Hour Fitness Corporate

Dear *** ***Our records indicate that your concern has been addressed by our office. Should you have any questions, please let us know. Promoting Health and Fitness, Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am responding before the expiration of the day Revdex.com(Revdex.com) response period because I haven't heard from hour Fitness by phone, text or e-mailWhen I called the Hour Fitness customer service line (800-432-6348) on Monday on 06/08/to find out if I could speak to anyone who handled Revdex.com Complaints, the lady who answered said that someone would have to call me back in to business daysI informed her that the days may fall outside the Revdex.com's day response time as I had received the Revdex.com request for a response on 06/05/15. The lady further informed me that a Hour Fitness rep had tried to reach me by phone on May 28thI found this assertion curious for a number of reasons: There was no evidence of missed phone calls from Fitness or some other anonymous party going back to April 4th, on the phone of record which is ***I checked all incoming, and especially missed calls going back to April 4th. There was no attempt to text me on that phone to alert me of Hour Fitness' attempt to reach me. The Hour Fitness business office has my e-mail *** but to date, they haven't tried to reach me via that parallel channel when, as they claim, they couldn't reach me on the phone.To date, it appears the complaint is not being treated with the seriousness Hour Fitness claims in their official response of recordI confirmed with the lady in their customer service department that the phone number I gave for the complaint, *** was still good, but I haven't heard back from anyone since Monday, and this is the last day I really should respond to the Revdex.com. So given what's gone on to date, I have to say that my complain #*** hasn't been satisfactorily resolved.Hope to hear from you.
Regards,
*** ***

Dear
Ms***,
Thank
you for your responseAs
previously mentioned, we would like the opportunity to speak with you regarding
your concern; however we have been unable to do so to datePlease note that
it’s important that we have the opportunity to speak with you in order to
clarify the terms of your agreement, as well as ask you the appropriate questions to help you and determine the next
steps to resolve your concernOnce
again, we ask that you please contact our office at your earliest convenience
so we can assist you with this matterPlease call #866-417-for assistance
Sincerely,
Hour Fitness Corporate
Office

Dear *** ***
Unfortunately we are unable to reach you by phone to discuss this matter. At
your earliest convenience, please contact our office by calling the phone number provided in the voice-mails left for you by our Member Care Specialist
We thank
you in advance for your patience while resolving this matter
and look forward to your reply
Promoting Health and Fitness, Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in
reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.24hourfitness did not resolve any part of the complaintThey refused to reinstate original membership fee, and they would not accept responsibility for the marketing practices that led to perception from thousands of their members that the promotional membership rate was locked in for life.Regards,*** ***

Dear *** ***Mr***
Our records indicate that your concern has been
resolved by our office. Should
you have any further questions, please let us know.
We wish you continued success with your future
fitness goals
Promoting Health and Fitness,
Hour
Fitness Corporate Office

Dear Mr***,Our records indicate that a Member Care Specialist has attempted to contact you in follow up to the feedback you provided to the Revdex.comHowever, they were unable to speak with you. At your earliest convenience, please contact us by calling the phone number
provided in their voice mails.We look forward to speaking with you soon!Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Dear Mr***,
Our records indicate that your concern has been addressed by our office. Should you have any questions,
please let us know
Promoting Health and Fitness,
Hour Fitness Corporate Office

Dear *** ***Unfortunately we are unable to reach you by phone to discuss this matter as the phone number you provided is not validTo clarify, when calling your phone number, we are receiving an automated message stating "cannot accept calls at this time, please try again later." At your
earliest convenience, please provide an alternate phone number where we may reach you.
We look forward to speaking with you soon.Promoting Health and Fitness, Hour Fitness Corporate Office

Dear *** ***Our records indicate that we attempted to contact you by phone on 9/02/15, 9/09/15, and 9/24/15. Voice-mails were left each time but we have not received a return phone call from you to date. It is important that we speak with you in order to successfully address your feedback and resolve this matterAt your earliest convenience, please respond with an alternate phone number where you can be reached for further assistance.Sincerely,Hour Fitness Corporate Office

I did receive contact from them but nothing was resolved

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The Hour Fitness Sales Representative stated my renewal fee would never go up after I paid the initial three years in full at regular price, which I did I even specifically asked him to reiterate that part of the agreement At this point, it's my word against the word of Hour Fitness Better yet, it's their word against the word of thousands of other loyal members that were cheated by Hour Fitness, just like me.Regards,*** ***

Dear *** ***
We have reviewed your additional comments filed with the Revdex.com regarding your 24 Hour Fitness membership
Pursuant to your membership agreement with Hour Fitness, your membership is eligible for an annual renewal increase after the first 12- month renewal term immediately following the initial prepaid termPlease note that this increase was not a decision which we took lightlyHowever, it was an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience.
We are unable to comply with your request to reduce your annual renewalHowever, we do believe that even with the increase, you are still getting a great value at a highly competitive rate.
We thank you for being a member and wish you continued success with your future fitness goals
Promoting Health and Fitness, Hour Fitness Corporate Office

Dear ***,Our records indicate that your concern has been addressed by our office. Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***Our records indicate that your concern has been addressed by the local Club Manager. Should you have any questions, please let us know. Promoting Health and Fitness, Hour Fitness Corporate Office

Dear *** ***
Our records indicate that your concern has been resolved by our office
Should you have any questions, please let us know
Promoting Health and Fitness
Hour Fitness Corporate Office