Ross Fitchner Home Repairs

Dear *** ***
Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in the voice-mails left for you by our Member Care Specialist
We thank
you in advance for
your patience while resolving this matter
and look forward to your reply
Promoting Health and Fitness, Hour Fitness Corporate Office

Dear *** ***
",sans-serif">We have
received a copy of your comments filed with the RevDex.com and sincerely apologize for any inconvenience that this may have causedHour Fitness prides itself on our commitment
to provide our members with the highest level of satisfaction possible. We take feedback
very seriously and sincerely regret any unpleasant experience that may
have occurred to detract from our level of service or our facilities.Unfortunately we are unable to
reach you to discuss this matter. At your earliest convenience, please contact us by calling the phone number provided in the voice-mails left for you by the local Club Manager.We thank you for your patience while
resolving this matter and look forward to speaking with you soon.Yours in
Fitness,Hour Fitness Corporate

Dear Mr***,
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Our records indicate that a Member Care Specialist has contacted
you in follow up to the comments you provided to the Revdex.com,
and they have resolved your concern.
Should you have any questions, please let us know
Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I received a call several weeks ago from the business's corporate office to resolve the issueThe person on the phone promised a refund of the money that I felt I had been overcharged within 3-days.However, I have been checking my credit card statements regularly and have yet to receive the sum promisedTherefore, I cannot consider this matter to be resolved
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I would like a confirmation letter/ email to my resolutionAs agreed on my phone call conversation with hours fitness, I will pay the $annual fee of my lifetime membershipI would need confirmation in order to avoid the same situation from occurring in the upcoming years as I plan to be a loyal member.
Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I never received this letter or email, I was told via phone that all members dues were being raisedThat is not true cause I have friend who still attend HrFitness and their dues have not been raised this is a fact, so for that matter I am not satisfied with this replyOnly thing they offered me was to pay higher rate or go to another gym other than 24hr fitness
Regards,
*** ***

Roman">Dear Mr***,
Our records indicate that a Member Care Specialist has contacted
you in follow up to the comments you provided to the Revdex.com,
and they have resolved your concernShould you have any questions, please let us knowPromoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***
Our records indicate that a Member Care Specialist has contacted you in follow up to the additional comments you provided to the Revdex.com and they have resolved your concernShould you have any questions, please let us know.
Sincerely,Hour Fitness Corporate

Dear Ms***,
We have received a copy of your comments filed with the Revdex.com
and sincerely apologize for any misunderstanding that may have occurred.
Our records
indicate that your concern has been addressed by our office. Should
you have any further
questions or concerns, please let us know
We wish you
continued success with your future fitness goals
Promoting Health and Fitness,
Hour Fitness Corporate Office

Dear *** ***Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in the voice-mail(s) left for you by our Member Care Specialist.We look forward to speaking with
you soon.Promoting Health and Fitness, Hour Fitness Corporate Office

Dear *** ***
Our records indicate that your concern has been resolved by our office. Should you have any questions or concerns, please let us know
Promoting Health and Fitness, Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
There was no action taken on the part of the businessHour Fitness refused to reduce the annual renewal fee, which increased 344% over the previous yearAlthough I was willing to negotiate an increase of 100% or less over the previous year, they refused to discuss any reduction in the renewal and they consider the matter closed
Regards,
*** ***

Dear *** ***
Per your membership agreement purchased on 08/07/2013, your membership is eligible for an annual dues increase after the initial prepaid term. Please note that this increase was not a decision which we took lightlyHowever, it was an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience.
We value your loyalty and believe even with the increase, you are still getting the best value and access to approximately clubs nationwide based on your access level
On behalf of Hour Fitness, we thank you for your valued business and look forward to helping you with your fitness journey in the many years ahead
Yours in Fitness, Hour Fitness Corporate

Dear *** ***Our records indicate that your concern has been addressed by our office. Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear Mr***,
Our records indicate that your concern has been addressed by our office. Should you have any questions,
please let us know
Promoting Health and Fitness,
Hour Fitness Corporate Office

Dear Mr***
Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in the voice-mails left for you by our Member Care Specialist
We thank
you in advance for your
patience while resolving this matter
and look forward to your reply
Promoting Health and Fitness, Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am responding before the expiration of the day Revdex.com(Revdex.com) response period because I haven't heard from hour Fitness by phone, text or e-mailWhen I called the Hour Fitness customer service line (800-432-6348) on Monday on 06/08/to find out if I could speak to anyone who handled Revdex.com Complaints, the lady who answered said that someone would have to call me back in to business daysI informed her that the days may fall outside the Revdex.com's day response time as I had received the Revdex.com request for a response on 06/05/15. The lady further informed me that a Hour Fitness rep had tried to reach me by phone on May 28thI found this assertion curious for a number of reasons: There was no evidence of missed phone calls from Fitness or some other anonymous party going back to April 4th, on the phone of record which is ***I checked all incoming, and especially missed calls going back to April 4th. There was no attempt to text me on that phone to alert me of Hour Fitness' attempt to reach me. The Hour Fitness business office has my e-mail *** but to date, they haven't tried to reach me via that parallel channel when, as they claim, they couldn't reach me on the phone.To date, it appears the complaint is not being treated with the seriousness Hour Fitness claims in their official response of recordI confirmed with the lady in their customer service department that the phone number I gave for the complaint, *** was still good, but I haven't heard back from anyone since Monday, and this is the last day I really should respond to the Revdex.com. So given what's gone on to date, I have to say that my complain #*** hasn't been satisfactorily resolved.Hope to hear from you.
Regards,
*** ***

Dear
*** ***
Per your
membership agreement, your membership is eligible for an annual dues increase
after the initial prepaid term. Please note that this increase
was not a decision which we took lightlyHowever, it was an important and
necessary step to ensure we provide all of our members with a clean, friendly,
well-maintained club experience.
We
value your loyalty and believe even with the increase, you are still getting
the best value for access to approximately clubs nationwide based on your
access level
On
behalf of Hour Fitness, we thank you for your valued business and look
forward to helping you with your fitness journey in the years ahead
Yours
in Fitness,
Hour Fitness Corporate

Dear Mr***,Our records indicate that a Member Care Specialist has attempted to contact you in follow up to the feedback you provided to the Revdex.comHowever, they were unable to speak with you. At your earliest convenience, please contact us by calling the phone number
provided in their voice mails.We look forward to speaking with you soon!Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***
Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact the local Club Manager by calling the phone number provided in the voice-mails and emails they have left for you in follow up to your
concern
We look forward to speaking with you soon.
Promoting Health and Fitness, Hour Fitness Corporate