Ross Fitchner Home Repairs

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,[redacted] The agreement and advertising were deliberately misleading. Their canned response is an insult.

Dear [redacted]Our records indicate that your concern has been resolved by our office. Should you have any questions, please let us know.Promoting Health and Fitness,24 Hour Fitness Corporate Office

Dear [redacted]Our records indicate that your concern has been resolved by the local Club Manager.  Should you have any further questions, please let us know. Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Dear Ms. [redacted],Our records indicate that your concern has been resolved by our office.Should you have any questions, please let us know.Promoting Health and Fitness,24 Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted]Our records indicate that a Member Care Specialist has contacted you in follow up to your concern. Unfortunately, we were not able to reach you.  At your earliest convenience, please return our call by calling the phone number provided in our voicemail.We look forward to...

hearing from you soon.Yours in Fitness,24 Hour Fitness Corporate

Dear Ms. [redacted],
We have received a copy of your comments that were filed with the RevDex.com and sincerely apologize for any inconvenience that this may
have caused.
Our records indicate
that your concern has since been addressed by our office.  Should you
have any...

further questions or concerns, please let us know.
We wish you
continued success with your future health and fitness goals.
Promoting Health
and Fitness, 24 Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.24hrs fitness representatives calls leaving a first name and a tool free number. Calling each time toll free takes me to another representative where I waste time explaining again the issue. The representatives have no idea and promise to have a supervisor call back. I provide my cell phone, but they keep calling in my home during work hours knowing I am not home. This keeps repeating about 3 times with 3 different peoples. It is disappointing and show how unprofessional 24hrs staff are. Regards,[redacted]

Dear [redacted]Our records indicate that your concern has been addressed by our office. Should you have any further questions, please let us know.We wish you continued success with your future fitness endeavors.Promoting Health and Fitness,24 Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I was left a message by an employee with a phone # that would not work.  It still has not been explained to my why after I was given the word of [redacted] the manager, that my dues would not go up, and not only did they go up, they tripled?  I was told that a contract has been e-mailed to me, I have checked my spam and I have not received it.  I received a message stating the contract was attached but it was not.  I mailed my payment of $106.08 before the contract expired and I enclosed a letter explaining the amount as I was promised that my DUES would not got up.  I would never have given this business $1700 at once if they were not going to honor their word.
So in closing, no this matter has not been resolved.  I tried to return the phone call of the the employee that called me back and I got a message stating that the number was no good.  I contacted the Customer Service number and told them I had a message from someone from corporate and could they give me the number.  I was told that they could not give me the number, but I could write to them.  I wrote to them and sent them a copy of my check.  I have not heard anything since.In closing, I would say that no this is not resolved.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted] P.S.  I am still going to look for the original printed contract because I believe it's slightly different than what the business pulled electronically.  If I find it and still take issue, I will notify the business, as well as this office.  Thanks.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted],
We
have received a copy of your comments filed with the Revdex.com and
sincerely apologize for any misunderstanding that may have occurred. 24 Hour Fitness prides itself on our commitment
to provide our members with the highest level of satisfaction...

possible.  We sincerely regret any unpleasant experience
that may have occurred to detract from our level of service or our facilities.Our records
indicate that your concern has been resolved by our office.  Should
you have any further questions or concerns, please let us know.
We wish you
continued success with your future fitness goals.
Promoting Health and Fitness, 
24 Hour Fitness Corporate Office

Dear Mr. [redacted],Our records indicate that you recently spoke with a Member Care Specialist with our office and they have addressed your feedback, as well as provided what option is available to you to dispute the charges in question.Should you have any questions, please let us know.Sincerely,24 Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We have not been contacted by the representative as claimed.  To be fair it might have been during the time when our phone was out of service (we had to get a new phone from AT&T and it had sim card issues).  We have no idea who to speak with or any number to call since it is not on their response.  Seems if we need to speak with someone it would have been included in this message.Regards,[redacted]

Dear [redacted]Our records indicate that, per your request, a copy of your membership agreements was sent to your email address on file on 10/08/15. Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Dear [redacted]
Our records indicate that we attempted to contact you by phone on 9/02/15,
9/09/15, 9/24/15 and again on 10/16/15. Voice-mails were left each
time but we have not received a return phone call from you to date. 
It is important that we speak with you in order
to successfully address your feedback and resolve this matter. At your earliest
convenience, please contact our office by calling the phone number provided in
the voice-mails left by our Member Care Specialist. 
Sincerely,24 Hour Fitness Corporate Office

Dear Mr. Vernon,
Despite our efforts to connect with you after several calls and voicemails placed to the phone number provided, we are still unable to reach you. At your earliest convenience, please provide an alternate phone number where you can reached. Thank you,24 Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I received one voice mail yesterday, March 3, 2016 indicating that a resolution was in progress but nothing was definitive.  I returned the call today and have no had a reply.Please don't suggest that you have made tireless efforts to contact me when I've received no email or phone call until less than 24 hours ago, and that was only to say a resolution is in progress but not complete.Regards,[redacted]