Ross Fitchner Home Repairs

Dear[redacted]Our records indicate that your concern has been resolved by our office.  Should you have any questions, please let us know. Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Dear [redacted]
Our records indicate that our written response has been mailed via USPS mail to your address on file. Please be advised that you should expect to receive our correspondence in the next 7-10 business days.  
Sincerely,
24 Hour Fitness Corporate

Dear Dr. [redacted],Our records indicate that the General Manager of your local club has contacted you in follow up to the comments you provided to the Revdex.com, and they have resolved your concern.Should you have any questions, please let us know.Promoting Health and Fitness,24 Hour Fitness...

Corporate Office

Dear [redacted]Our records indicate that your concern has been addressed by our office. Should you have any questions, please let us know.Promoting Health and Fitness,24 Hour Fitness Corporate Office

Dear Mr. **,
We have received a copy of your comments filed with the Revdex.com
and sincerely apologize for any misunderstanding that may have occurred. 
Our records
indicate that your concern has been resolved by our office.  Should
you have any further questions...

or concerns, please let us know.
We wish you
continued success with your future fitness goals.
Promoting Health and Fitness, 
24 Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted]Unfortunately, we are unable to reach you by phone in order to address the additional feedback you provided to the Revdex.com because the phone number you provided has an automated answering service which requires an access code. Instead, we have sent a follow up email to your email address on file. At your earliest convenience, please contact our office for further assistance.Promoting Health and Fitness,24 Hour Fitness Corporate Office

Dear [redacted]
We have reviewed your additional comments filed with the Revdex.com regarding your 24 Hour Fitness membership.
Pursuant to your membership agreement with 24 Hour Fitness, your membership is eligible for an annual renewal increase after the first 12- month renewal term immediately following the initial prepaid term. Please note that this increase was not a decision which we took lightly. However, it was an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience. 
We are unable to comply with your request to reduce your annual renewal. However, we do believe that even with the increase, you are still getting a great value at a highly competitive rate. 
We thank you for being a member and wish you continued success with your future fitness goals.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted]Unfortunately we are unable to reach you by phone to discuss this matter.  At your earliest convenience, please contact our office by calling the phone number provided in the voice-mail left for you by our Member Care Specialist.We look forward to speaking...

with you soon.Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Dear [redacted]Our records indicate that your concern has been addressed by the local Club Manager. Should you have any questions, please let us know.Promoting Health and Fitness,24 Hour Fitness Corporate Office

Dear [redacted]Unfortunately we are unable to reach you by phone to discuss this matter.  At your earliest convenience, please contact our office by calling the phone number provided in the message left for you by our Member Care Specialist.
We thank
you for your patience while...

resolving this matter
and look forward to hearing from you soon.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I did receive the copy of my contract, but I did not receive a response to this email that I sent 5 minutes after I received that copy on 11/10/15@ 5:33PM :I see that it says that 24 hour fitness "may increase subsequent annual renewal amounts" when it talks about "fees."  In the same section though it talks about MPM memberships only being allowed to increase once per year at a rate of "not more than 5%."
So my question to you is this, how do you justify a rate increase of 100%, if you commit to a 5% figure for your MPM memberships on the same section?
I have talked to reps from 24 hour fitness on this, they are not high enough on the food chain.  I need to talk to someone who can actually respond to this injustice in jacking up rates and taking advantage of this "yearly fee" loophole.  Regards,[redacted]

Dear [redacted],
Our records indicate that your concern has been resolved by our office.
Should you have any questions, please let us know.
Promoting Health and Fitness,
24 Hour Fitness Corporate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] In the past week, I’ve received two phone calls from 24hr Fitness saying I owe them $27.99. I do not owe any money to 24hr FITNESS

Dear [redacted]
Our records indicate that your concern has been addressed by our office. 
Should you have any questions, please let us know.
Promoting Health and Fitness,
24 Hour Fitness Corporate Office

Dear Ms. [redacted],Our records indicate that a Member Care Specialist has attempted to contact you in follow up to the comments you provided to the Revdex.com. Unfortunately, they were unable to speak with you. At your earliest convenience, please contact us by calling the phone number...

provided in their voicemail.We look forward to speaking with you soon!Promoting Health and Fitness,24 Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,[redacted]
[redacted]
 
RE: CONSUMER’S CLAIM FOR CANCELED MEMBERSHIP REFUND
 
YOUR PREVIOUS STATEMENT:
 
Dear [redacted]
In regards to your refund, please note that the original payment made at the point of sale on 4/28/2015 ($137.77 Master and $90.61 FAO) was refunded in full back to your credit card used for purchase on 5/08/15 based on your request for a 3/5 Day Cancel of your membership agreement. However, this payment was later returned to us unpaid due to non-sufficient funds by your banking institution. As such, 24 Hour Fitness recollected the funds on each 5/26/2015 to bring the account back to a zero balance.
As previously requested, your account remains cancelled and there will be no further debits to your account.
We hope this brings some clarification to your concern as well as the action taken to address your feedback.
 
Yours in Fitness,
24 Hour Fitness Corporate
 
 
 
MY RESPONSE:
 
…IS THAT ON APRIL 28TH, 2015: THE MERCHANT TWO 4 ONE LLC #631 CARLSBAD, CA AN ENTERTAINMENT MEMBERSHIP CLUB IN THE SPORTS AND RECREATION INDUSTRY, AKA 24HOUR FITNESS. REQUESTED A PAYMENT FROM MY [redacted] CREDIT CARD ACCOUNT; IN THE AMOUNT OF [228.38] THAT’S TWO HUNDRED AND TWENTY-EIGHT DOLLARS AND THIRTY-EIGHT CENTS. AND SOMETIME THEREAFTER?... I FILED A DISPUTE CLAIM FOR REFUND WITH [redacted] ISSUED A CONDITIONAL CREDIT IN THE AMOUNT TOWHICH I WAS DISPUTING; ACCORDING TO THEIR POLICY, AND SUBJECTED TO THE PENDING OUTCOME OF THEIR INVESTIGATION.
 
[FOLLOWING THAT, I WAS TOLD THAT MY REFUND CLAIM WAS DENIED]. [redacted] INTURN REVERSED THEIR CONDITIONAL CREDIT, AND MY ACCOUNT WAS RECHARGED FOR THE AMOUNT. 
 
24HOUR FITNESS STATED IN THEIR RESPONSE CLAIM: THAT?..ON THE DATE OF MAY 8TH, 2015.  THEY ISSUED A FULL REFUND, THAT SHOULD HAVE BEEN CREDITED BACK ON MY ACCOUNT.  HOWEVER, THAT WAS NOT THE CASE… OR ELSE, I WOULD NOT HAVE BROUGHT THIS MATTER TO Revdex.com.  THEY ALSO MENTIONED THAT THEIR FIRST ATTEMPT FOR PAYMENT, WAS RETURNED TO THEM AS BEING UNPAID.  DUE TO INSUFFICIENT FUNDS, FROM MY BANKING INSTITUTION.  [NOTE] THIS WAS A CREDIT CARD ACCOUNT THAT HAD AMPLE CREDIT LIMIT, TO COVER THE MERCHANT TRANSACTION CHARGE IN QUESTION.
 
FURTHERMORE, IF 24HOUR FITNESS HAD BEEN DECLINED PAYMENT… AS THEY WOULD WANT US TO BELIEVE, FOR INSUFFICIENT FUNDS?.  THEIR WOULD NOT HAVE BEEN ANY CHARGES POSTED TO MY ACCOUNT ON MAY 28TH, 2015; IN THE AMOUNT OF 228.38.
 
THEY STATED IN THEIR Revdex.com CASE RESPONSE:  THAT ON MAY 26TH, 2015.  THAT, THEY RECOLLECTED PAYMENT FROM MY [redacted] CREDIT CARD ACCOUNT; TO BRING MY CANCELED 24HOUR FITNESS MEMBERSHIP ACCOUNT, TO A ZERO BALANCE.  QUESTION: WHY WOULD THEY DO SUCH A THING?  KNOWING THAT I HAD ALREADY CANCELED MY MEMBERSHIP WITH 24HOUR FITNESS.  UNTIMATELY, I WAS BILLED TWICE.  AND MY CREDIT CARD WAS CHARGED A TOTAL PAYMENT OF [456.64].
 
WHERE IS MY REFUND?
RESPECTFULLY SUBMITTED BY: 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. The local manager [redacted] did contact me in regards about my complaint and wish to resolving it. He did offer to invite me to the gym to speak with him personally I accepted his invitation and I told him when I get a day off from work am more than happy to come by the gym to discuss about my situation.
Although talks have been made over the phone I did not accept his offer yet. I wanted to talk with him in person and go from there.

Dear [redacted]
Our records indicate that your concern has been addressed by our office. Additionally, the payment in question has been located and refunded per your request.  Should you have any further questions,
please let us know. 
We wish you continued success with your future
fitness endeavors.
Promoting Health and Fitness, 
24 Hour Fitness Corporate Office