Ross Fitchner Home Repairs

Dear [redacted]Our records indicate that your concern has been addressed by our office. Should you have any questions, please let us know.Promoting Health and Fitness,24 Hour Fitness Corporate Office

What's not resolved is the broken equipment was never fixed!!!
Yes they issued $60 for 6 month ($10 per months) but the gym is in the same exact condition. I need to pay my renewal fee that covers 12 months in 4 weeks... I'm not sure what I will be paying for I guess for the broken equipment.
I just want them to fix the equipment I stated it numerous times but it's not happening...
Not sure if I need to ask for 1 free year or what until they improve something??  I would drop them and switch to another gym but it's a convenient location for me since I live righ next to it...
I have no idea how 'to make' them impove things.. If Revdex.com has any suggestion but my imperession was Revdex.com does something to resolve issue like that since us consumers we have no power.
I hope somebody can do something about it.
Thank you,
[redacted]

Revdex.com:I have reviewed the response made by the...

business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,[redacted] Actually nobody contact me I ask them first who is district manager and club manager told me that they received email from you and he and district manager agree to provide me 7 day pass . I will contact 24 h fitness tomorrow again because this is not what I want. I want them to provide me the same price which I paid last year. Thank you . They offer me to bye membership from[redacted] for $700 for 2 years. I don't want any contract anymore I want to get monthly payment $25 which I paid. [redacted]

Dear [redacted],
Our records indicate that a Member Care Specialist has contacted
you in follow up to your concern. Unfortunately, we were not able to reach you.
 At your earliest convenience, please return our call by calling the phone
number provided in our voicemail.
We look forward...

to hearing from you soon.
Yours in Fitness,24 Hour Fitness Corporate

Dear [redacted]
We have reviewed your additional comments filed with the Revdex.com regarding your 24 Hour Fitness membership.
Pursuant to your membership agreement with 24 Hour Fitness, your membership is eligible for an annual renewal increase after the first 12- month renewal term immediately following the initial prepaid term. Please note that this increase was not a decision which we took lightly. However, it was an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience. 
We are unable to comply with your request to reduce your annual renewal. However, we do believe that even with the increase, you are still getting a great value at a highly competitive rate. 
We thank you for being a member and wish you continued success with your future fitness goals.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Dear [redacted]Our records indicate that you have been contacted by a Member Care Specialist from our office who is currently working with you towards a resolution to your concern. Should you have any questions, please let us know.Yours in Fitness,24 Hour Fitness Corporate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
YOUR RECORDS SHOULD ALSO LET YOU KNOW THAT ON 11- 4, I WAS MISTREATED, ASKED TO LEAVE THE PREMISES FOR NO REASON, (WELL, YES, I ASKED TO HAVE A TV CHANNEL CHANGED AND RECEIVED A REFUSAL AND A "DO IT YOURSELF" RESPONSE.) HAVE THE POLICE CALLED THE POLICE AND WAS THREATENED, BY AN OP. MANAGER WHO REEKED OF ALCOHOL AND THEN, AFTER MANY COMPLAINTS, DAYS LATER I RECEIVED A CALL FROM YOUR REG. MANAGER SAYING SORRY BUT, WE ARE NOT GOING TO DO ANYTHING ABOUT IT. I CLEARLY HAD NO CHOICE. HE WAS THE ONE WHO CANCELLED, BY MY REQUEST, AND HE SHOULD HAVE KNOWN, AND LET ME KNOW, THAT I WOULD BE CHARGED ANYWAY. IT'S BEEN THREE MONTHS OF LIE, AFTER LIE. I JUST RECEIVED THE REFUND CHECK. YOU SHOULD BE ASHAMED TO HAVE SUCH A POORLY RUN BUSINESS, WITH SUCH UNQUALIFIED, RUDE EMPLOYEES.
Regards,
[redacted]

Dear [redacted] Our records indicate that your concern has been addressed by our office. If you have any questions, please let us know.Promoting Health and Fitness,24 Hour Fitness Corporate Office

Dear [redacted]Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in the voice-mails left for you by our Member Care Specialist.We look forward to speaking with...

you soon.Promoting Health and Fitness,24 Hour Fitness Corporate Office

Dear [redacted]Per your telephone conversation with our office today, we consider this matter resolved.Yours in Fitness, 24 Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
 
After sending a separate letter via Certified Mail, The club contacted me directly and offered 2 free months, but no guarantee that my dues will go back down by next year. I accepted the 2 months free dues.
Regards,
[redacted]

Dear [redacted]
Unfortunately, we are unable to reach you in follow up to your feedback provided to the Revdex.com. At your earliest convenience, please contact us by calling the phone number provided in the voice mails left by the local General Manager.
We look forward to...

speaking with you soon.
Promoting Health and Fitness,
24 Hour Fitness Corporate Office

Dear [redacted]
Our records indicate that your concern has been resolved by out office. Should you have any questions, please let us know.
Promoting Health and Fitness,
24 Hour Fitness Corporate

Dear [redacted]
Our records indicate that a Member Care Specialist has contacted you in follow up to your concern. Unfortunately we were unable to reach you.  At your earliest convenience, please contact our office by calling the phone number provided in our...

voice-mail.
We look forward to speaking with you soon.Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Dear Mr. [redacted],Our records indicate that the General Manager of your local Club has attempted to contact you in follow up to the comments you provided to the Revdex.com. Unfortunately, they were unable to reach you. At your earliest convenience, please contact us by calling the phone...

number provided in their voice mails. We look forward to speaking with you soon!Promoting Health and Fitness,24 Hour Fitness Corporate Office

Dear Mr. [redacted],Our records indicate that a Member Care Specialist has contacted you in follow up to the comments you provided to the Revdex.com, and they have resolved your concern.Should you have any questions, please let us know.Promoting Health and Fitness,24 Hour Fitness Corporate Office

Revdex.com:Yes I spoke with District Manager who called me to clarify on issued refund. I did get the refund of $60 applied to my accout but this is not about $60! It's about the gym being in exactly the same stage since I filed the complaint. Nothing had imporved but toilet paper and a soap. Broken equipmnet was never fixed!
On top I found out that when I initially prepaid 3 years back in 2007 and was 'locked' into $99 'renewal for life' as long as I keep renewing mymembership  the price wil not change (this is how me and my friend who was set-up under my account with different renewal rate were sold on the membersghip) was a complete lie since my rate just gone up from $99 to $149. Amazing how this place even run business... Granted it was verbal since contract lists something else and each time you ask either a person at a gym who deals with the memberships or call corporate they all have differen answer... Just FYI
Bottom line is this complain will stay active as I mentioned before until I see broken equipment getting fixed!
24 Hour Fitness people can save their time calling me since all I want is the gym that functions they should be calling each other to discuss how to improve things not contacting me with questions...
Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted]
Our records indicate that your concern has been addressed by our office. Should you have any questions, please let us know.
Promoting Health and Fitness,
24 Hour Fitness Corporate Office

Dear [redacted]Unfortunately we are unable to reach you by phone to discuss this matter.  At your earliest convenience, please contact our office by calling the phone number provided in the voice-mail left for you by our Member Care Specialist.We look forward to speaking with you soon.Promoting Health and Fitness, 24 Hour Fitness Corporate Office