Royal Couture Fashions

[redacted] called multiple times and has inquired about her order a few weeks ago she was given a refund because we were unable to supply her with a product. I had stated when the item arrives we will mail it out free of charge, she has relentlessly keeps calling, today I had stated to her we still...

have not received the item as we are having issues with that particular product. She proceeded to get nasty, even though her monies were returned weeks ago and she was offered a free item. I cannot give you something I don't have sorry. I can provide taped calls as your request.

[redacted] Feel free to take the necessary measures, the policies are stated. we would be happy to send something else or issue a store credit. You agreed to those terms at checkout.

I DID respond! She called me on Wednesday, 3/4 at 10:10am. I told her I was in the middle of teaching and would be available to talk after 4. She then told me she would call back around 430. She did not call me back until Friday, 3/6 at 5:46. She told me she sent three checks already and if I didn't get this one she would send it certified mail. I have not received a check yet. I told her I would contact her after I got the mail Saturday to see if it was there. I emailed her LAST night and told her it did not come. SEE EMAIL BELOW:[redacted],
give it till tomorrow and then tell me this whole thing has gotten very
costly. I live In NJ and IM ready to drive it to you.


Hi [redacted],
I am very sorry but the check still has not arrived??? I am not
sure why. Please send it by certified mail like you suggested on
Friday.
Thank you, [redacted] I want it sent by certified mail to ensure I receive it.
Complaint: [redacted]
I am rejecting this response because:

A refund was issued after several nasty emails were sent and phone calls to try to rectify the issue, nothing further,  A copy of the refund is attached as well as the communication.

Hi [redacted], We spoke via telephone yesterday, And I did offer you another swimsuit or a refund, I did sent an email with swimsuits, but it is possible the email bounced back due to email complications, if you emailed and asked for a refund I would have honored that request, I don't know why you...

felt the need to take this route, after I offered you a refund via telephone yesterday. I will call you this morning and discuss this. Screen shots of refund and email that was requested of different options provided

Complaint: [redacted]
I am rejecting this response because:
These are all lies, I was never once told they didn't have the items.  They told me they were receiving them May 19th and would ship them on that day. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  It turns out, after reviewing the tracking information that Royal Couture Fashions attached, the address it was delivered to was three states away from where I live, so I did not receive the item.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I never received any email from you. I would like to have my money refunded. Please respond to my email with your actions to be taked
Regards,
[redacted]

Hi [redacted] mmn ordered her item on March 6th. Upon ordering that item she argeed to the 7/10 business day turnaround.  when contacting us she acknowledged that she did not read our policies.  she had asked for a refund. we said fine. we told her being she paid with a credit card it would...

process in 5/7 business days. and there would be a 15% restocking fee for order cancellation, as agreed to when purchasing.  she then proceeded to call us names so I tried to call her on the phone to work things out she declined. Please see emails indicating communication. Refund will be screen shot with the fee applied.  she did post all over our page when she decided to be a mature lady ;)

[redacted], how are we fraud when we already refunded your money? On October 25th we spoke to you and advised you of our next shipment being on Nov 1st.  I have attached documentation. On Saturday [redacted] took to our page and was commenting under our posts telling people not to purchase from us...

calling us liars and names. She was then refunded.

Hi [redacted]. you contacted us yesterday and we told you it would be due to process back by today.  the refund is immediate on our end but it can take time to process back to the bank being you paid with a credit card, confirmation of the refund is in your email and I will post a copy...

here.

[redacted] asked for the items be sent to the new address when the be came unavailable a day ago she asked for a refund which was accommodated not sure why she felt the need for the complaint.

Complaint: [redacted]
I am rejecting this response because:  slander is knowingly posting or saying something that is not true everything I said is true and I have the emails to back it up. Make sure you have your timeline right I posted one comment on your page prior to you contacting me for my phone number which I refused to give you. Email communication with you works just fine.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: you are a fraud because you do not deliver the items that you said you were going to deliver. What legitimate company  takes more than two months to deliver product? As stated  in my original complaint, I did say that you gave me a refund. But that's only because I complained about you.  A legitimate business would go out of their way to make things right, especially after two months. I did not call you any names on your [redacted] I stated the facts, and then you removed my post and blocked me.  Truth hurt? You ma'am, are a fraud. I have every email  from the first time I contacted you in September. Not once did you ever  contact me to update me on the status. I had to contact you every single time. Every single time it was another excuse as to why it was not going to ship. 
Regards,
[redacted]

Thanks [redacted] for your order of our [redacted] outfit. . It was clearly noted that if you wish to return an item we will reimburse shipping costs upon receiving the item back, we are a small business so we don't offer prepaid postage at this time. I'm very sorry if you missed that policy,...

but can assure you they are posted and can provide proof if need be. As for your individual order, we actually communicated with you regarding an update on that order on 10/30, the item is due to be delivered today as guaranteed if you check tracking. so please check your email for that communication.We appreciate your business. -

Hi [redacted] as we spoke yesterday and twice before we will not be refunding you for an item we mailed you as stated twice now if you would like to return the item and receive a refund you are welcome to. You had stated you mailed the item back, We have not received anything as of yet and I asked you...

for a tracking number of which you are not able to provide. You proceeded to argue with me over something you say you did not order in which you did and Id be happy to provide documentation of that. Thank you

We have been in contact with [redacted] she was offered a refund and declined she was also offered to communicate via telephone and declined. I will call her this morning and speak to her as well as issue a refund.  she never emailed and asked for a refund.

Hi [redacted] We had spoke via telephone yesterday, I was cordial with you until you had accused me of having an attitude I have spoken to on many occasions, you were offered a refund or other items on several times. you declined each time. I cannot give you something I dont have.  I also...

explained that to you as well. I would be happy to send a copy of the call to the Revdex.com from yesterday! In the meantime a full refund for both orders have been issued. I am sorry we were unable to satisfy your expectations. Have a great day!

We're sorry we had to cancel your order placed under your mother in laws name, Unfortunately some of the items from your offer were damaged in shipping and yours was unable to be filled. We did process a refund for you the same day your order was cancelled. That refund was processed successfully and...

accepted by your bank. Details of that transaction are as follows: - Amount:$24.99 [redacted]These are also some choice words we were told after we cancelled the order that was out of our control-Of and asking questions isn't bashing but thank you for providing our point you [redacted], I mean scam artist and there is no money refunded in my account.

I am rejecting this response because: ([redacted].) I don't feel if something is on backorder it takes almost 4 months and still receive nothing. I also reject this response because I never asked for a refund. You took it upon yourself to issue me one because I merely was giving you a compliment and you assumed I was being rude, which I wasn't. I'm sorry you feel I was being rude by keeping tract of my money and expenses. I contact you every 2 weeks and you and your associates act as if I am aggravating you and as if it is a problem that I, as a paying customer, am concerned about the things that I ordered. They are for a gift so please excuse me for wanting them.