Royal Couture Fashions

Hi *** your refund was issued back to you on 10/you were sent a copy of the refund as wellHave a great day! Receipt historyView Receipt Send ReceiptREFUNDSent to ***2016/10/

*** was explained to several times he paid with a credit card he asked for a refund and it was given, I explained to him times it takes time for the refund to process back to the cardCopy of the refund is attachedIf he cannot wait for a refund to credit back to his card in the future I
suggest he pay with paypal in the future

Hi ***, While we don't have any recent emails from you we did tell you there was an issue several times, we did offer you other items or a refund if you did not wish to wait, I apologize for the inconvenience A refund has been issued

Hi ***we spoke to *** via telephone and apologize for the various things that went wrong with her order, we instructed her to return the item for a full refund she then took it upon herself to post all over our place of business*** is more then welcome to return the incorrect item
for a full refund plus shipping costs,

I am rejecting this response because:I
know the item was a preorder when I purchased it and I know you said some items take longer to shipIts been two months since I was supposed to get itEvery time I messaged you on facebook your response was rude and all I was told was I would get an email when it shippedIt was supposed to be Halloween costumes for my girlsI had to purchase it from someone else because I was tired of waitingThis was supposed to be a gift for my girls and now it's just been a nightmare for meAll I want is my money back so I can be done with you people

Hi *** We had spoken weeks ago after your daughter *** posted and email threatening us and you had stated you wanted the order, Now today again the same situation occurredI was not rude to you I simply stated to not have your daughter write us emails threatening usWe can provide the
call if neededIf you log into your account you can view the tracking number there as stated on the phone priorIll provide a copy here You were also emailed a copy.Ship DateTracking #GatewayShipping MethodCost10/17/2016***:$3.40clear

Complaint: ***
I am rejecting this response because: this business owner lied to me on more than one occasionWith that said, I did receive the check todaySo thank you, although I do not believe I should have had to file a formal complaint with the Revdex.com to get this matter resolvedI will not be using this company in the future
Regards,
*** ***

I have talked to *** On the phone several times this week, to receive this after we have came to a resolution baffles me, *** was sent the merchandise she paid forI did attempt to make right in this situation several times, and apologize we did speak on the phone this morning, and
I believe we did come to a resolution

*** was infromed of a shipment delay in her order she was given th eoption to wait or receive a refund, she declined the refund a full refund has been issuedcopies attached

Complaint: ***
I am rejecting this response because: I don't want another itemI want the trunk I paid forIt's been two months since it was supposed to arriveWhere is it
Regards,
*** ***

Hi *** Ill copy the policies here to clarifyWe would be more then happy to issue a store credit or send something else.Preorders are items that are not yet in stock. Our Return and Exchange policy applies to all preordersPlease see the Returns and Exchanges section for more information
Preorder deposits are not refundable should you cancel your preorder

*** was told there was a issue with her refundwe never denied her a refund, please see screen shotsI asked her to call us several times she declined so ill call her this morningshe accused me of harassing her so that's why she didn't want me to call herIf I was scamming her would I
tell her to call us, ?? Please read attached emails of communicationmonies were refunded

Thanks for your orderWe are not your average retailer and our shipping process was made clear up front on the invoice paid and in our policies, the items that you had purchased were very popular I see that we have offered to accommodate you by switching out items, I'm not sure what went wrong, I
do apologizeWe did offer you refunds prior and did stay in touch with you during the back order process I see, You did decline those, upon seeing the negative commentary which is against our policy as stated, we did issue full refunds on those items purchasedthank you

I am rejecting this response because:
I have been contacting them since I received the one dressI feel as if they are giving me the runaroundFirst I was told the dress was mailed to meThen I was told the refund was on my cardThen I was told the check was in the mail February 10thIt is now MARCH 4th!!!!

I Apologize *** it seems we did submit the refund on Sep 2nd however on that date we did have a issue with processing credit cards I have contacted our processor and did resubmit the refund you have been emailed a confirmation and I will post one hereI apologize

*** you were disrespectful I can provide the tape of the call to the Revdex.com and they can make the decision?? how are we fraud when you were offered a refund times and yesterday you got a refund.??

Sending a certified check

***, was given a refund without asking for it she was also cc'd on the refund to the cc processor a copy is below.*** *** *** Royal Couture Fashion Customer Service Rep.Your request (#***) has been received, and is being reviewed by our support staff.To review
the status of the request and add additional comments, follow the link below:***Dec 06:AMneeds refund *** *** Royal Couture FashionCustomer Service Rep

Last week we spoke to ***, regarding her giveaway and we told her we would be sending it out that day will provide a copy of that emailShe proceeded to be nasty with us via email and telephone and then she went on to slander my company via Facebook postSorry I will not be sending you anything
for free after you proceeding to call me namesThank you

I called *** and was told to call backI called her back with no response I mailed out another check which I have copies ofshe should have received by now