Royal Couture Fashions

Hi *** Our policies clearly state that we have a 7/business day turnaround as you agreed to when purchasing, that would give you a Nov 1st ship date, however the item was shipped early and is due to be delivered today as promisedit is also detailed in our policies we ask if an item
is needed for an occasion or and event to let us know so you can apply rush shipping.Tracking Number: *** in-transit On Time Expected Delivery Day: Friday, October 31, If you wish to return the item you may do so :) thank you!

*** was mailed the wrong item and we apologized for that happening but when shipping so many items everyday mistakes can occur, we are human We did offer for *** to returnthe item for a full refund and we will refund her shipping costs or she can keep the refund and we would give her a
partial refund of it appears she was not happy with either decision, it states in our policies if there is an error on our part and you wish to return the item please do so and we will credit shipping costupon the item returning to us I will copy the policies and communications here

*** Was attempted to be refunded multiple timesI will screen shot all the attemptsWe also mailed her checksWhich I have copy's of, It has costed me more money to stop payment on those checks that she has stated that she has not receivedIve asked her multiple times if she has
another email she used I then asked her to call me and she declinedSo we can come to some kind of resolutionHeres her responseUpon looking over the transaction again, I see she indicated she has a *** *** So I will attempt to process there. ---Original Message----- From: *** *** *** To: royalcouturefashion Sent: Sat, Jan 24, 8:am Subject: Re: Fwd: Refund. I understand you are closed but from a customer stand point this is when I am able to correspond . Please have your boss email me . I am sick and lost my voice so I cannot speak on the phone . I hope you understand how irritating this is for me because I understand how irritating this is for you when you are just the middle man but this has been unresolved for so long with no resolution . Thank you for responding on a Saturday . I will be waiting for your boss to correspond.Sent from Yahoo Mail on AndroidFrom:" [email protected]" Date:Sat, Jan 24, at 7:AM Subject:Fwd: Refund. Hi This was supposed to be refundedCan you confirm if indeed it was refundedand also check this email. *** She is stateing she was never refunded.and heres confirmation you were refunded. Ray (WePay Support)Oct 06:PMHi there,Thanks for that information! Our records are showing a $payment for:

Complaint: ***
I am rejecting this response because:
The "policy" she's quoting was not something ever put in the original invoiceIt's made up later so they don't have to refund moneyI have the original invoiceI want my money back or I will file a complaint with the NJ Attorney General
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
The tracking number is *** sent on November 20th This business is clearly full of fraudulent activity because they clearly recieved the package I want a full refund as well as the cost of shipping as promised I hope the Revdex.com will see the great lengths this company is going to avoid giving refunds to there customers by bullying claiming to contact the police, and also by rude/terrible customer service I have talked with new jerseys city hall and have found out that this business is operating illegally out of there home I will continue to look into this because the owner has the audacity to think that she can get away with claims I tried to call several times in the past as well as just after she claimed I did not in her past response I will also like to make a follow up complaint to the Revdex.com now asking for an apology for lying about not receiving my return but also for claiming that I did not try to call her A written apology will due
Regards,
*** ***

Hi ***, we mailed that check out to you on Jan 30th, I dont have any further communication in regards to you not receiving the check we have a telephone number we can be reached on, or you could have emailed us, I will be sure to call *** this morning

Complaint: ***
I am rejecting this response because:My name is *** not ***Secondly, the only person who raised their voice was ***She refused to let me voice my concern and stated she wasn't the postal serviceAs I explained in my last email before the phone call was ever madeThe tracking number that was provided was like a screen shotIt had no option to click on it or track through stamps.comIf that would have been an option the phone call wouldn't have even been necessaryEmailing me the appropriate tracking email after a complaint was filed does not show much for your businessThat could have been done ( as stated per *** in an email) on the actual day it was shippedAs I attempted to explain to you before you screamed you weren't the postal serviceMy other concern was that I understand delays with holiday shopping etc, However, I ordered on 11-Was told also per *** via email to give it 7-days she was unsure why I wasn't emailed an invoice but never offered to forward one to meStill has yet to do soI luckily have a screenshot of the original order with the order number or I wouldn't have been able to even eventually get the tracking numberMy final concern is that also via email with *** I was told it shipped out on 12-That is passed the 7-daysAgain, I am not unreasonable and realize it's the holidaysWhat does upset me and reflect poorly on your company is when the original tracking email was sent it specifically showed it didn't ship until 12-I found it very frustrating it not only shipped days after I was told it dos but then I couldn't even track the packageOther consumers need to be aware of these issues but more so than that they need to be aware of the people they are dealing with*** was beyond rudeLike I said previously I will research these types of companies better in the futureI will be returning the product of it ever shows and I will continue to seek my refundYour reviews speak for themselves.
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Merry christmas! I live in the next town over I can come over and we can dicuss you order if you would likeI love that its posted on our site that we are closed and I wake up to this on christmas morning You never asked for a refund priorI told you we will would send over tracking
I apologize a refund has been madeClearly classy thats how *** people roll;)Refund (Unique Transaction ID # ***)See related ***Original Transaction Date Type Status Details Gross Fee Net Oct 24, 2014Payment From *** *** RefundedYou have refunded this payment in full.You have refunded this payment in full. Details$USD -$USD $USD Related Transaction Date Type Status Details Gross Fee Net Dec 25, 2014Refund Completed ...-$USD $USD -$USD Sent to:*** *** Email:***Total amount:-$USD

Thanks for the order, and please note that the items purchased were preorders and not due to ship till October as stated,which was noted on an item's purchase pageDue to the unique nature of preorders, shipping times are merely estimates and exact dates are not given. preorders allow
individual customers to benefit form bulk orderingIf you read your item's description carefully, you'll see that we provide the shipping estimate of when we expect to begin a mass shipment based on when we know a manufacturer can deliver the itemsHow long it takes from there is impossible to estimate because we don't know going into a sale exactly what the volume will beSo, that's not something we can quoteSometimes it can go past the timeframe allotted, It's a tough call, but part of how we're able to offer prices as low as we do and we're always up front with our customers about the process within an item's description:) also with preorders as stated in the policies when you purchased that preorders are non refundableyou may switch out for other items or a store credit, I will copy that policy here.Preorders are items that are not yet in stockOur Return and Exchange policy applies to all preordersPlease see the Returns and Exchanges section for more informationPreorder deposits are not refundable should you cancel your preorder

*** was called numerous times with no response, she was also offered refunds numerous timesLast we tried calling her with no call backAS I told her prior this didn't have to go to this pointI would have gladly given her the money back had she responded to multiple attempts of communication
refund issued

Complaint: ***
I am rejecting this response because:
I was told shipping was 7-days which means I should have received my item by the 18th I requested tracking information multiple times so that I could keep an eye on where the package was located The policy that I agreed to was to days for shipping not to days to process an order before shipping would occur I never requested a refund and I would like to receive my product I am guessing that on the 10th day my product still hadn't even shipped, as I was never given tracking information and the company was able to cancel my order and refund money even though it should've already arrived on that day It makes sense why I was never provided with tracking information, as it was past the end of business hours on the 10th day and my product still had not been shipped as per the company's policy upon checkout
*** ***

Complaint: ***
I am rejecting this response because:
I NEVER called anyone names! I was lied to several times about my packageAnd then come to find out I am not the only one they have done this toEvery review I saw afterwards said the same thing they did to meI was never nastyI simply asked when will I receive my package as promised and I asked why do I continue to get lied toNichole was VERY nasty and rude to me and hung up on meI NEVER called anyone names! That is a lieI simply warned everyone do not do business with these peopleThey have horrible customer service skillsY'all really need to treat people better!
Regards,
*** ***

Thanks *** for your order of our ninturtle outfitIt was clearly noted that if you wish to return an item we will reimburse shipping costs upon receiving the item back, we are a small business so we don't offer prepaid postage at this timeThank you

Hi *** we emailed you regarding a back order, offering you another item or a refund, we have never heard from you sinceWe have had no communication with you other then you placing the order had you called us or emailed us we would have been happy to assist you outside of this complaint? Why
has there not been any communication with you?

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
As long as I receive the refundI do feel as if it was a scamI was left a message on January 6thI called back right awayI would have not received that call, had I not made a posted on RC face book pageThe lady I spoke with said my shipment would go out on the 11th of JanuaryI'm the one, throughout this entire thing, to contact RCFNot once, not twice, but three times I was told the exact same thingWhat is clear about the situation is, my "item" was/is not comingAlong with other's who bought from the companyWhich is public on the webJust use *** Again, a long as I receive my refund, I will consider this matter resolved
Regards,
*** ***

Policies are as follows which you agreed to upon checkout:Preorders are items that are not yet in stock. Our Return and Exchange policy applies to all preordersPlease see the Returns and Exchanges section for more informationPreorder deposits are not refundable should you cancel your preorder

I am rejecting this response because:
While I understand that in their policies that it says preorders can't be refunded, I am asking for a goodwill customer service gesture on their endI have paid for a service/product that has taken almost five months to come inI still do not have the productI asked for two solutions- my product and refund of money.
If I can't have my money back I would like my product within a weekshipping time

Hi ***, The last email we have from you was for the Tinkerbell outfit you agreed to switch out for in which you had received the wrong sizeWe had told you to return the item for a full refund or another item never heard backScreenshots will be provided of emails and tracking showing you
received the itemI cannot refund for an item you received June 26th and never returned I apologize

Hi *** there are no refunds on preorders as stated in our polciesI apologizewe have offered you store credit or other items you have declined

Hi ***You preordered this item therefor when you purchased there are no refunds on preordersWe have offered you other itemsas of now we are still waiting on that itemwhen it arrives it will be mailed