Royal Couture Fashions

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meOnly because I finally have my money backThey only offered to call me once and I was sick and lost my voiceIt has taken months to receive my refundThe "proof" that they tried to refund are only images of conversations not actual proofI gave them every email address I hadIf a check was really sent to my home address I would have received itThey should of sent the refund to my *** as a last resort a long time agoIts sad that I had to go to the Revdex.com to finally get a refundThis all could of been avoided if they would have just sent the order.
Regards,
*** ***

as we spoke earlier as stated in our polcies preorders are non refundable they are eligble for store credit onlyPreorders can take a long time to arrive thats why they are preorderswe have offered *** store credit or other item she has declined

Hi ***, You stated previously that your daughter wore the item, and damaged it I cant return or issue a refund for an item worn or damaged by the consumer as stated in our policesWe did offer you a store creditIn which you declinedThank you

Complaint: ***
I am rejecting this response because: I was told it takes 5-days for the refundThe refund was suppose to be processed on December17th and was never December1799unprocessed until December I know it wasn't processed until then because I received email notification saying it was processed and miraculiously it was in my bank account this morning

*** you were emailed regarding an issue regarding your issue with your order and offered a refund you declinedA copy is attachedWe are not a bank we are a small businessWhen you you return something to the store do you ask them for interest>?

You were responded to each and everytime already given a partial refund we have not ignored you what so ever Im not sure what the need is for the complaintFull refund issued

Thats correct you agreed to the terms when purchaseing that PREORDERS are non refundable, We offered you a store credit you declined, You were very rude, I did apologize several times and tried to work with *** despite her rudeness At this time her order is elegible for store credit,

I am rejecting this response because:
I understand the policies but waiting months then receiving wrong item is not right of a business to doI cannot afford to ship item back wasn't expecting to have to do thatI need the full refund so I am able to get something else for her15dollars will not cover something elseI feel like since I not only waited months for this item then received the wrong item I at least deserve a full refund not partialI am a single mom trying my beat to support my daughter and at least give her a great birthday

I spoke to *** on July 11th via telephone and she was offered a refund but declined, she stated she wanted to wait for the itemshe then requested a refund day ago and was told it will take 5/business days to creditI cannot give you something we dont haveYou were offered a refund
times I have emails and the phone call to prove thatCopy of refund is attached. Receipt historyView Receipt Send ReceiptREFUNDSent to ***2016/07/

Hi [redacted], That is correct. You agreed to the policies when you checked the box at checkout.  Our policies are stated in RED that we have a 7/10 business days turnaround and that if an order is cancelled prior to 10 business days a restocking fee will be assessed. I did call you and you stated...

you were recording me and I stated I did not consent to that.  That is correct.  I am the owner, I am 32 years old and have been the owner for the last 6 years. I'm sorry you would not recommend us however when I buy something I read the terms of the sale. They may be helpful in the future.

Hi [redacted]. we return all calls as received. We returned your call as soon as we received it, and we also issued a full refund as stated when we spoke. You mentioned you would be opening the complaint as to why I don't know as you were already given a refund as requested.  I also noted I would...

be including your email to the Revdex.com as the posts that were included all over our [redacted]

[redacted]  [redacted]
I also cancelled my order after the 10 days, so your little box and RED writing no longer matters. 15% for something that has not left your store yet is a bit ridiculous. It's no longer about the money (even though I do want my full refund) it's more to do with your customer services skills and how you and your employees handle things. Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

After being called numerous times by [redacted] and sent numerous emails. [redacted] was refunded she did follow the instructions to imput the code FREE ELF to receive the free item therefor the order was cancelled.  I will provide copies of her emails to us as well as her refund. along with the...

numerous slander posts that we scammed her after her money was refunded. I did ask her for her phone number to try to correct the issue but that apparently was not good enough she  though it would be better to troll and slander my place of business.

Thanks [redacted] for your order of our dolls It actually was noted in many places on our site that delays and backorders can occur. It was clearly noted on the invoice paid, as well as in our "about us" and "faq" sections of our site. I'm very sorry if you missed them, but can...

assure you they were there and can provide proof if need be. As for your individual order, we actually communicated with you regarding an update on those items on 9/22, so please check your email for that communication. A full refund was made, you cannot receive items you did not pay for. We appreciate your business. - [redacted]

I've asked ** *** for the tracking number for the product five times and for him to call me with no response. a full refund has been issued. I didn't know operating a business out of your home is illegal sir, maybe take an intelligence course sir, That is  were *** started in a garage. Clearly we see the intelligence level, when someone forwards a blank email with a tracking number with no written text and expects you to know what they are wanting ;) ** *** could not come to the phone either how convenient.  ** *** I pay taxes like everyone else sir I can run my business where I choose maybe you need an education dear. Clearly you cant add numbers either, I apologize for you sending us all those harassing emails.  Which I have screen shot :)

Hi [redacted], I'm not sure how you are a victim of a scam and I'm sorry if you feel that way as on Feb 2nd you were offered a refund I will copy the email here. You were called and left a message on January 6th as well. Clearly. if our interest was to scam you we would not be calling you or emailing...

you offering you a refund, and we simply dont want that you to think that at all so a full refund has been made. I apologize we were unable to satisfy your order . Have a great day!

proof of refund

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
The email they provided was only an excerpt of the original.  I am uploading the original email to give it complete context.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you...

may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hi [redacted]. I have bent over backwards at this point talked to you on the phone you have bashed me on the internet after I have spent money rush delivering you items this has been going on for weeks, [redacted] was mailed the items she ordered twice. last we spoke I gave her the option to return the items for a full refund, next I will file a complaint with the FBI for internet harassment, I will copy and paste the tracking numbers here. at this point I have made no money on the sale between sending her her items twice with rush delivery, Im done with this. May the lord be with [redacted] she needs it. I have cc'd my attorney on this matter after she has posted on my site in regards to ordering from another company, after I offered her a store credit threw in a free bow, there are no words......