Royal Couture Fashions

[redacted] I am rejecting this response because: I do not feel my item is worn She literally took it out of the package, put it on and the seam is ripped, it may have even been delivered ripped You owe me my money back for a defective item that has not been worn, your return policy does not apply!

At no point was [redacted] denied a refund, the last communication we have from her is today, which we haven't had a chance to answer She was accusing us of blocking her when we stated previouslyno one was blockedFull refunds have been issuedOur commuicationsI apologize [redacted] , we are no longer using facebook messenger due to some confusion between windows of communicationAs for the items, they were in a lost shipment from the manufacturer but we are expecting them in this week.I am writing to find out the status of two orders that I placed with you I am blocked from your Facebook to send you a message, to post on your wall, or even comment on any post The first order was placed on July 18, for [redacted] *** DOLL SET Item # [redacted] (Unique Transaction ID # [redacted] ) for $The second order was placed on October 17, MY LITTLE PONY HOODIES Item # [redacted] (Unique Transaction ID # [redacted] ) for $I have sent several messages via Facebook and email, with fast responses, of still waiting for items to clear customs; hoodies are on back orderI gave you the benefit of the doubt, I understand that things happen and shipping takes time but I trusted that the items would ship before Christmas I now feel you have stolen my money I am outside my window to file a claim with [redacted] , against these items You need to be honest with me and let me know if you intend on ever shipping these items or if this is a life lesson that cost me $ Shame on me for trusting that orders placed in July & Oct would be here for a little girl for Christmas You have lost a customer Good luck with your business,Refund (Unique Transaction ID # 39V92142GN579244N)See related 4GS21040D2392813KOriginal Transaction Date Type Status Details Gross Fee Net Oct 17, 2014Payment From [redacted] Hastings RefundedYou have refunded this payment in full.You have refunded this payment in fullDetails$USD -$USD $USD Related Transaction Date Type Status Details Gross Fee Net Jan 14, 2015Refund Completed ...-$USD $USD -$USD Sent to: [redacted] Hastings Email:[email protected] amount:-$USDFee amount:$USDRefund (Unique Transaction ID # 39V92142GN579244N)See related 4GS21040D2392813KOriginal Transaction Date Type Status Details Gross Fee Net Oct 17, 2014Payment From [redacted] Hastings RefundedYou have refunded this payment in full.You have refunded this payment in fullDetails$USD -$USD $USD Related Transaction Date Type Status Details Gross Fee Net Jan 14, 2015Refund Completed ...-$USD $USD -$USD Sent to: [redacted] Hastings Email:[email protected] amount:-$USDFee amount:$USD

Complaint: [redacted] I am rejecting this response because: I had to email to ask about the order I paid for that I never receivedI shouldn't have received any phone calls from someone yelling at me because I asked for a refund after being lied to several times about my orderOf course my phone number was given when I placed the order as it is with all my online purchasesThe phone number given is supposed to be used for any issue regarding the orderIt definitely wasn't given so that " [redacted] " could call yelling because I asked for a refund after dealing with the extremely unprofessional customer service I will be filing a police report as well [redacted]

[redacted] , was offered other items prior to opening the claim she never responded after opening the claiming a refund was issued, in which she paid with a cc so it takes 5/7 business days to credit depending on her bank. I cc'd her on the email. She apparently does not know how technology works . Heres the email from the processor that she currently harassing. [redacted] ** (WePay Support)Nov 23 04:28 PMHi ***a,We have already issued the refunds. Please note that the bank usually takes 2-5 business days to process the deposit.Please let me know if I can assist further.Regards, [redacted] | Customer Supportsupport@ [redacted] | http:// [redacted] Hours: 6AM-6PM PST, Monday-Friday

Hi ***We have explained to you numerous times that per our turnaround time which you agreed to at checkout and as stated in our policies your item would have been due to ship yesterday 8/instead you choose to send us threatening emails and harass us all day yesterdayI will provide those emails to the Revdex.com as well as the copy of our policy you agreed to A refund has been issued in full as we no longer choose to do business with you I'm sorry we could not come to an amicable resolution Policy reads as follows- (Please read: this means that it takes 7/business days to process an order fullyThis doesn't mean that you'll have the item(s) in your hand in that time frameIt generally takes 2/days for you to receive the item(s) from our warehouse once it has been shipped.)*BUSINESS DAYS ARE CONSTITUTED AS MONDAY THROUGH FRIDAY EXCLUDING HOLIDAYS*

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

I am rejecting this response because: I understand and read their policy but they need to be up front about the statusOf course they were in contact but that was only because I initiated contact to check the status of my ordersI was only told the pink nightgown was backordedOnly because I askedThey need to be truthful and tell their customers about the real status of the order instead of the response of 7-business daysThey are selling products that they do not even have possession of

After being called numerous times by [redacted] and sent numerous emails [redacted] was refunded she did follow the instructions to imput the code FREE ELF to receive the free item therefor the order was cancelled I will provide copies of her emails to us as well as her refundalong with the numerous slander posts that we scammed her after her money was refundedI did ask her for her phone number to try to correct the issue but that apparently was not good enough she though it would be better to troll and slander my place of business

Complaint: [redacted] I am rejecting this response because: These are all lies, I was never once told they didn't have the items They told me they were receiving them May 19th and would ship them on that day Regards, [redacted]

Hi [redacted] , You emailed yesterday requesting a tracking number on the 10th business day or a refund since we had a delay we went ahead and refunded your purchase a copy was sent to you yesterday Receipt historyView Receipt Send ReceiptREFUNDSent to [redacted] 2016/06/

I am rejecting this response because:You still don't get itYOU made the mistake and refused to correct it in a timely matterIf you would've just shipped out another item (I very much doubt you even had the Santa chevron set in stock when I was told you did) I would've been fineIf you even sent me the wrong item that was comparable to what I ordered, I would've been disappointed, but happy I had SOMETHING my daughter could wearYou make it the customers burden and don't take responsibilityIt's happened to me twice and after reading reviews, I've seen that this is a practice for youYour "customer service" rep was absolutely no helpWhen I originally asked if the Santa set was in stock she said yes and they would send it out immediatelyTwo days later, still nothingAnd then only after I inquire about it, you then ship me out just any piece of garbage you had laying aroundAnd then I have to lose out bc you refuse to helpReputable businesses would've fixed the mistake the FIRST time and not after And they would've sent me the correct item over night if it was time sensitive and their mistakeNot your "business"You made it my problemAnd to address me "taking it upon myself to post all over [redacted] "I'm warning other customers of your unethical practices, and they were deletedBut I will continue warning peopleYou obviously don't have a "rate our business" page for a reason and you obviously delete any unfavorable comments that show what your "business" truly doesBut don't worry, I'll keep warning peopleAnd why on earth would I return the wrong item before I get my refundI'm supposed to TRUST you after MONTHS of LIESRefund my money immediately and then I'll ship back the tulle ball you sent meI've already taken steps, reported your "company" and will continue to do so until I have my refundWORST BUSINESS EVER (business used lightly of course)

I am rejecting this response because: I was never nasty in emails or calli actually only called and talked to someone twiceall I was simply asking in emails/calls was where/when was order was in or being shippedyes on one of the last emails I sent I did say that I was frustrated and annoyed that it was taking this long and that I would never order from them again, but who wouldn't say that after taking a month and a half and still no orderi don't like the fact that they offer items for sale that they don't even have and once someone orders them they are lied toall I got was different excuses each timebefore I even filed a complaint I looked to see how many other complaints this store had and they have in a month time frame all with similar stories to minethis "store" , if it even is a store, is run very unprofessionali also think it is a scamthey sure do take the money fast and I believe they hope that you forget about the orderyes they refunded my money but lets see if I actually get iton this topic, I read in one of the other complaints that they quoted them 5-days for it to go back in account and I was quoted daysif everything goes back in my account you wont hear from me again but if not that is a different storyi also have all emails that was ever sent if needed

Hi [redacted] the last time we spoke you wanted to switch out for a swim suitno refund was dicussedI will call [redacted] this morning to speak to her regarding her issueswe mailed that item out the on the 5th and it was deliveredTracking [redacted] LocationDateLocal TimeDescription [redacted] ***, USMarch 10, 201512:01:00DELIVERED IN/AT [redacted] ***, USMarch 10, 201509:42:00OUT FOR [redacted] USMarch 10, [redacted] **a refund has also been issued

[A default letter
is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
However, I did not bash their businessI just stated what other people who have complained, which I see there are many, that there was not a real response, it was just something to keep holding us overGood luck with your future business
Regards,
*** ***

HI T***, you emailed times yesterday asking various question we called you once addressing your concerns would you like us to post the call here? you also wrote a reviewwhat is the basis for your Revdex.com claim Revdex.com is to get your money back not the police, they don't handle childish games
oh she called me you left your number when you placed the order hunny, don't place orders online leaving your number thenP.S harassment is when you call multiple times look it upyou emailed us several times should we press harassment charges?

Hi ***when the item is returned to us a refund will be issuedI will consulting an attorney for the public bashing and slandering of my business we have offered you a refund when you return the incorrect merchandise as well as credit you for shippingMerry christmas!

Hi *** you were refunded as promised, So when I called an apologized and offered you a solution to work out the matter that having no empathy, May the lord bless you ;) copy of refund attached

Hi ***We didn't receive any dress's back do you have tracking information you can provide us with? Thank you

Complaint: ***
I am rejecting this response because: You did not in any way shape or form try to correct anything with me! I bought the fake tomagotchi pet and you get a free elf with ANY purchase when you put in the code for the black Friday special as your website and *** stated! So you canceled my order for following EXACTLY what uour company said to do?! You just admit you lied to me when I called and was told it was being mailed next day and it wasntThen being told now more lies? Lets get facts straight I sent you messages stating what I stated here the fact you took my money ruined christmas for my goddaughter and never mailed anything what yoy even just admitted by saying youcanceled my order for absolutely no reason and then only refunding me when I complained after waiting over a month for items tou never sent!I called your company to speak with you and instead you threatened me instead! And apparently I have very good reason to tell people to avoid your business because you lie, take money, not send items, cancel orders without any sort of reasons, threaten customers, then still refuse to send what was ordered!! Thats not slander huoney its the truth!!!! I also have where the elf was free withpurchase screenshot as well as my invoice showing it as well that it was free with my purchase as your company claimed on the black friday deal! So maybe recheck facts before lieing about and to someone! All of this could have been avoided had you just mailed what I ordered I mean how hard is that especially when you had a MONTH to do so!
Regards,
*** ***

Complaint: ***
I am
rejecting this response because: I believe this to be another lie from the companyThe last email communication they stated my credit card would he cretited the amount of $and it never wasI also never received a check from this company by mail
Regards,
*** ***