Royal Couture Fashions

No Im sorry, Im not apologizing to a rude individual who proceeded to call me names. You want to be nasty you will get hung up on and a refund, Have a great day! The Revdex.com is not the manner police!

Hi [redacted]. the last time we spoke you wanted to switch out for a swim suit. no refund was dicussed. I will call [redacted] this morning to speak to her regarding her issues. we mailed that item out the on the 5th.  and it was delivered. Tracking[redacted]LocationDateLocal...

TimeDescription[redacted], USMarch 10, 201512:01:00DELIVERED IN/AT [redacted], USMarch 10, 201509:42:00OUT FOR [redacted] USMarch 10, [redacted]a refund has also been issued.

refund was issued on date promised 7 business days. it states that if you pay with a card it can take up to 10 full days. copy of refund is attached.

[redacted] has never called or emailed regarding her order. The only thing she did was file a dispute through [redacted] and was refunded I will take screen shots of the refund and our inbox, showing all communication. I will file up with a call to [redacted] this morning. you can see in the screen shot the...

original payment and then the dispute.

Complaint: 10288182
I am rejecting this response because:
 



The same 2 items have been in several stores and online with other company's for the past month. I actually ordered the same dress from amazon because it was a birthday gift (for October) I received it within 2 days!!! It is nowNovember 14th, if it was a preorder scheduled to be shipped in October, please tell me why I still haven't received anything?????????

Complaint: [redacted]
I am rejecting this response because: I had to email to ask about the order I paid for that I never received. I shouldn't have received any phone calls from someone yelling at me because I asked for a refund after being lied to several times about my order. Of course my phone number was given when I placed the order as it is with all my online purchases. The phone number given is supposed to be used for any issue regarding the order. It definitely wasn't given so that "[redacted]" could call yelling because I asked for a refund after dealing with the extremely unprofessional customer service I will be filing a police report as well. 
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I did receive a refund only after the company could not/would not fulfill their commitment to fill my order so they took it upon themselves to cancel the order after I complained. I'm just glad I didn't have to wait another three months to get my money back!
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hi [redacted] how are we scamming you, We simply stated we had emailed offering you a refund and you answered the phone and stated well Ive been trying to get a hold of you when I dont have any emails or calls from you, I stated if you asked us for a refund as we already offered you one we would have...

been more then happy to accommodate that request. I can copy the call her if you would like?

Hi [redacted]. as I explained yesterday an email is generated when placing an order through our website provider, as well as a tracking email through stamps.com or Paypal Which was sent to you and you explained you could not click the blue link so I offered to track the item and it stated the item is out...

for delivery, you replied you mail had already ran for the day I stated you may want to call the postal service then, with that you starting yelling I then hung up correct I refuse to let anyone scream at me, I will attach tracking proof here if you would like a refund please return the item for a refund.

[redacted] was refunded in full no fee was associated with her refund. Copy of refund is attached. If you have questions regarding the transaction feel free to call [redacted] and discuss.

Hi [redacted] the last email I have from you is regarding a phone call on March 31 I will screen shot it here, Nothing further no discussion of a refund which we would have given you had you requested one,. refund given, I also will call [redacted] today and discuss this complaint.

[redacted]. it states in our polices  that when you ordered you agreed that preorders are non refundable. we have offered you store credit you declined.  A copy of the polices will be copied here for you reference. I apologize for the inconvenience.
Preorders are items that are not yet...

in stock. 
Our Return and Exchange policy applies to all preorders. Please see the Returns and Exchanges section for more information. Preorder deposits are not refundable should you cancel your preorder. store credit will only be given.

Hi [redacted], We saw that you posted all over our fb page in regards to your order but did not send an email or call us once, you also had people in an uproar thinking we took your money and did not intend to send your items. Why did you not email us or call us? ARE YOU AWARE OF OUR 2 WEEK TURNAROUND...

POLICY? You also proceeded to call us names of various obscenities, a refund has been issued. Refund (Unique Transaction ID # 2S808632RH625203J)See related 7G078991T16890730Original Transaction Date Type Status Details Gross Fee Net Nov 29, 2014Payment From Patricia Barndt RefundedYou have refunded this payment in full.You have refunded this payment in full. Details$11.99 USD -$0.65 USD $11.34 USD Related Transaction Date Type Status Details Gross Fee Net Dec 18, 2014Refund Completed ...-$11.99 USD $0.65 USD -$11.34 USD Sent to:Patricia Barndt Email:[email protected] amount:-$11.99 USDFee amount:$0.65 USDRefund (Unique Transaction ID # 2S808632RH625203J)See related 7G078991T16890730Original Transaction Date Type Status Details Gross Fee Net Nov 29, 2014Payment From Patricia Barndt RefundedYou have refunded this payment in full.You have refunded this payment in full. Details$11.99 USD -$0.65 USD $11.34 USD Related Transaction Date Type Status Details Gross Fee Net Dec 18, 2014Refund Completed ...-$11.99 USD $0.65 USD -$11.34 USD Sent to:Patricia Barndt Email:[email protected] amount:-$11.99 USDFee amount:$0.65 USDRefund (Unique Transaction ID # 2S808632RH625203J)See related 7G078991T16890730Original Transaction Date Type Status Details Gross Fee Net Nov 29, 2014Payment From Patricia Barndt RefundedYou have refunded this payment in full.You have refunded this payment in full. Details$11.99 USD -$0.65 USD $11.34 USD Related Transaction Date Type Status Details Gross Fee Net Dec 18, 2014Refund Completed ...-$11.99 USD $0.65 USD -$11.34 USD Sent to:Patricia Barndt Email:[email protected] amount:-$11.99 USDFee amount:$0.65 USD

[redacted]. Has never communicated with us regarding her order through the email she placed the order through, if she wishes to receive something else all she would have to do is email us and state that or call us.  But since I have no communication from her, how can I replace the item if there is...

no communication?

Hi [redacted], thats correct there are no refunds on preorders, as stated in our policies. you may receive another item or a store credit, I apologize for the inconvience, thank you.

Hi [redacted] we told you a check can take up to 2 week to issue, yesterday was 2 weeks and that when it went out as we told you, you have not sent any further correspondence after the Feb 10th email. you could have called us to discuss your issue at anytime but you did not I will call you this morning...

to confirm, thank you.

Thanks [redacted] for your order of our ninja turtle outfit. . It was clearly noted that if you wish to return an item we will reimburse shipping costs upon receiving the item back, we are a small business so we don't offer prepaid postage at this time. I'm very sorry if you missed that...

policy, but can assure you they are posted and can provide proof if need be. As for your individual order, we actually communicated with you regarding an update on that order on 10/30, . so please check your email for that communication.We appreciate your business.

Hi [redacted] As we spoke yesterday a full refund was given, I will be sure to give you a phone call this morning. Confirmation of refund was sent to her, As we told her previously refunds take 5/7 business days, she was notified of a delay and then proceed to bash us on our ** page.