RSM Entertaintment

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below THE CUSTOMER SERVICE REP AT THE LOCATION IN GEORGETOWN PUT IN THE ACCOUNT NUMBERS TIMES - SO IF IT WAS PROCESS WRONG IT IS NOT MY PROBLEM - THEY PUT THE INFORMATION INTO THEIR COMPUTER SYSTEM I HAD NOTHING TO DO WITH PUTTING IN THE NUMBERS Regards, [redacted]

I have received the complaint from Ms [redacted] regarding his membership, purchase with Sun Tan City.On June 30th, Ms [redacted] purchased a month to month open-ended agreement that allowed them once a day tanning services at our Kingsport location for $per month plus taxPer the membership agreement that was signed in the salon by Ms [redacted] , all Sun Tan City memberships require at least one automatic payment before the client is able to cancel the membership and there are no refunds for unused servicesAs of October 22nd, Ms [redacted] ’s membership with Sun Tan City was terminatedWe have issued Ms [redacted] a refund, back to the credit card on file.Loyal customers are the key to any company’s success so it is my hope that Ms [redacted] will continue to utilize our servicesI have appropriately noted Ms [redacted] concerns and have forwarded them to the proper management team to ensure they are addressedSincerely, [redacted] Director of Client Services

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

We have received [redacted] response to our previous communication regarding her account with Sun Tan CityAfter further review of [redacted] account it appears as though the District Manager of the location where tanning took place has approved a refund in the amount of $This refund was approved and processed on our side as of November 4th, back to the debit/credit card that was placed on [redacted] account.We hope this fully resolves [redacted] issues and we hope for her return with us again in the future

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The response does not offer any resolution, and is factually incorrect It says my daughter last tanned in 2013, which is not only incorrect, but not what was stated in the complaint I stated that she last tanned in May, 2016, and did not tan at all during the months for which we were wrongfully charged, June and July, 2016.If the company needs more information, that is fine The member, my daughter, is [redacted] , and her d.o.bis [redacted] I would like to add that once again I was promised a phone call from a District Manager by Monday, July 18, at 5:00, and, not surprisingly, I am still waiting for that call Regards, [redacted]

November 19th, 2015Revdex.com [redacted] , I have received the complaint from Ms [redacted] regarding his membership, purchase with Sun Tan City.On June 15th, Ms [redacted] purchased a month to month open-ended agreement that allowed them once a day tanning services at our Maryville location for $per month plus taxPer the membership agreement that was signed in the salon by Ms [redacted] , all Sun Tan City memberships require at least one automatic payment before the client is able to cancel the membership and there are no refunds for unused servicesAs of November 13th, Ms [redacted] ’s membership with Sun Tan City was terminatedWe have issued Ms [redacted] a refund, via check that was sent out on the 17th of November.Loyal customers are the key to any company’s success so it is my hope that Ms [redacted] will continue to utilize our servicesI have appropriately noted Ms [redacted] concerns and have forwarded them to the proper management team to ensure they are addressedSincerely, [redacted] Director of Client Services

We have reviewed Ms [redacted] ’s complaint and have reviewed the accountIn order for us to submit any kind of refund, we would have to have proof from the bank that a dispute was not filedOtherwise this would now be something that we would handle with the bank, once we are contactedMs [redacted] signed up on June 2, and her first required payment would have been July 1stAny time after that payment was pulled, client was eligible to cancel or freeze that membershipWe show no attempt from the online account of cancellationClient can send in proof of the dispute being dropped to [redacted] , and we can look into further options to solve Ms [redacted] ’s issue

Sun Tan City's records indicate the refund in the amount of $processed successfully to the debit or credit card provided as of September 12th, Sun Tan City would require proof that the funds were not received before issuing a refund in a different form for Mr [redacted]

We have received and reviewed the complaint issued by [redacted] regarding her account with Sun Tan City.On January 28th, [redacted] purchased a month to month open-ended membership agreement with Sun Tan City that allowed her up to once per day tanning accessAs noted in the membership agreement that Ms [redacted] signed on the date of purchase, no refunds for unused services will be approvedHowever, as of May 4th, [redacted] membership with Sun Tan City was cancelled and it was agreed that a Glow Card would be submitted for Ms [redacted] in the amount of $This Glow Card has been approved and emailed to [redacted] It is our hope that this resolves [redacted] 's issues and she chooses to utilize services again in the future

I have received the complaint from Ms [redacted] regarding his membership, purchase with Sun Tan City.On June 1st, Ms [redacted] purchased a month to month open-ended agreement that allowed them once a day tanning services at our College Park location for $per month plus taxPer the membership agreement that was signed in the salon by Ms [redacted] , all Sun Tan City memberships require at least one automatic payment before the client is able to cancel the membership and there are no refunds for unused servicesAs of December 1st, Ms [redacted] ’s membership with Sun Tan City was terminatedWe have issued Ms [redacted] a half and half refund$via check that was sent out on the 4th of December, and $via glow card.Loyal customers are the key to any company’s success so it is my hope that Ms [redacted] will continue to utilize our servicesI have appropriately noted Ms [redacted] concerns and have forwarded them to the proper management team to ensure they are addressedSincerely, [redacted] Director of Client Services

Sun Tan City has reviewed Ms*** additional comments regarding her purchase with Sun Tan CitySun Tan City has agreed to submit a refund request for review for Ms*** upgrades purchase of $It is our hope that this resolves Ms [redacted] concerns regarding her account

November 9th, Revdex.com [redacted] I have received the complaint from Ms [redacted] regarding her membership, purchase with Sun Tan CityOn April 21st, Ms [redacted] purchased a month to month open-ended agreement that allowed them once a day tanning services at our StMatthews location for $per month plus taxAs of August 15th, Ms [redacted] ’s membership with Sun Tan City was terminatedIn order for Ms [redacted] to receive her refund request, we would need the proper documents stating that Ms [redacted] did not authorize these chargesWithout these documents, a refund request cannot be submittedShe is more than welcome to send those documents to: [email protected] Loyal customers are the key to any company’s success so it is my hope that Ms [redacted] will continue to utilize our servicesI have appropriately noted Ms [redacted] concerns and have forwarded them to the proper management team to ensure they are addressedSincerely, [redacted] Director of Client Services

We have reviewed Mr [redacted] ’s complaint and reviewed his accountMr [redacted] signed up for a monthly faster membership for $plus tax per monthWith our flex memberships, we do required one full automatic payment before the client can freeze or cancel the membership, per the signed agreement we have on fileAny type of refund will automatically be denied, due to the membership agreement being signed by Mr [redacted] authorizing this paymentAt this time, the membership is cancelled and client can still tan the rest of this monthMr [redacted] will not see any further payments

We have reviewed Ms***'s account and we see she spoke with someone on the 10th to have the finger print updated and to ask to see clients I.DThere has also been no tanning on this account since DecemberIt is our hope that this resolves the clients issue

May 10th, Revdex.com I have received the complaint from Ms [redacted] regarding his membership, purchase with Sun Tan CityOn March 17th, Ms [redacted] purchased a month to month open-ended agreement that allowed them once a day tanning services at our Hurst South location for $per month plus taxPer the membership agreement that was signed in the salon by Ms [redacted] , all Sun Tan City memberships require at least one automatic payment before the client is able to cancel the membership and there are no refunds for unused servicesAs of May 1st, Ms [redacted] ’s membership with Sun Tan City was cancelled, and then her payment date was extended until 07/01/Per the document on file that Ms [redacted] signed, it states that we do not refund for unused servicesIf we were to submit for a refund request, it would be denied due to no proof of cancelation, and that we do not refund for unused servicesAs a courtesy, we extended Ms [redacted] ’s payment dateWe would be more than happy to submit a glow card, for the month of MayLoyal customers are the key to any company’s success so it is my hope that Ms [redacted] will continue to utilize our servicesI have appropriately noted Ms [redacted] concerns and have forwarded them to the proper management team to ensure they are addressedSincerely, [redacted] Director of Client Services

November 9th, Revdex.com [redacted] I have received the complaint from Ms [redacted] regarding her membership, purchase with Sun Tan CityOn January 16th, Ms [redacted] purchased a month to month open-ended agreement that allowed them once a day tanning services at our Poplar Level location for $per month plus taxPer the membership agreement that was signed in the salon by Ms [redacted] , all Sun Tan City memberships require at least one automatic payment before the client is able to cancel the membership and there are no refunds for unused servicesAs of February 2nd, Ms [redacted] ’s membership with Sun Tan City was cancelledPer the document that we have on file for Mr***, February was his first required paymentMs [redacted] has also tanned in the month of February as wellLoyal customers are the key to any company’s success so it is my hope that Ms [redacted] will continue to utilize our servicesI have appropriately noted Ms [redacted] concerns and have forwarded them to the proper management team to ensure they are addressedSincerely, [redacted] Director of Client Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolutionPlease respond here ONLY] I did receive a check for $in which I have not cashed I utilized STC's services for 1/months and paid originally $ So I find this refund ridiculous It cost me $to tan for less than months When I responded to this the last time, giving [redacted] my updated CC info because it was stated by him that my card would be reimbursed, I was then contacted by Krista again Honestly I felt she was annoyed that she had to contact me for the second time She said to me that she told me she would send a check and my card was not going to be refundedGuess there was a lack of communication between the of them I do not want to be contacted by her again This is just to let you know that I am not happy with the refund I was given and I don't feel like a valued customer at all Sorry I wasted as many years I did at your facility The only positive thing I will say, the staff at the Platteville location is terrific Regards, ***l [redacted]

The staff and management should be retrained and told that they can't lie to the customersWithout the customers they wouldn't have a job!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]I am pregnant and I did not sign any type of paperwork with Sun Tan CityAs stated above in my original complaint I am weeks pregnant and cannot tan any longerYou should speak with your staff as they should not tell their customers they do not automatically bill their customers without approvalYou really do not seem to care about your customers as you are okay with them tanning while pregnant ans refusing a refund Regards, [redacted] ***

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]