Rugport Rugs

May 9, Dear Ms***: Thank you for notifying us of Mr***’s request to obtain the email address in which to send AES screenshots of the error messages he has received when using his online account. We sincerely regret that this information was not provided with our response sent directly to the Revdex.com; however, you may be assured that a formal response was prepared to Mr*** that provides the requested email address. In addition to mailing our formal response, we also emailed a copy of the letter to Mr*** to ensure he receives the requested information in the quickest manner possible. Should you or Mr*** have any additional concerns, please let us know Best Regards, Jessica N*** Borrower Experience Advocate Team Lead American Education Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] I am rejecting this response as the business did not contact me regarding any remediation efforts
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

March 16, Dear *** ***: While we regret the concerns included in *** ***’s complaint, we sincerely appreciate the opportunity to resolve them. This inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issueA
formal response will be sent to *** *** shortly, along with our contact information, should any additional concerns arise Best Regards, Consumer Relationship Analyst Team American Education Services

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I look forward to hearing from AES in regards to this situation and fixing itThank you.
Regards,
*** ***

February 1,
While we regret that our last response was rejected, we sincerely appreciate the opportunity to continue to assist in resolving the concernsRest assured that a formal response was sent, which included contact information for the Pennsylvania Higher Education Assistance Agency (PHEAA)If you have any additional questions or concerns, please let us know
Best Regards,
Consumer Relationship Analyst Team
American Education Services

11/20/
Dear *** ***:
Thank you for
notifying us that *** *** would like to review the formal response before
she chooses to take any further action.
Our records reflect that we have not been contacted by *** *** since
sending our letter dated November 12, 2015.
We hope that *** *** found our response satisfactory. However, if you or *** *** have any
additional concerns, please let us know
Best Regards,
Jessica N***
Research Specialist
Team Lead
American Education
Services

August 11, Dear *** ***: While we regret the concerns included in *** ***’s complaint, we sincerely appreciate the opportunity to resolve them. This inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issue
A formal response will be sent to *** *** shortly, along with our contact information, should any additional concerns arise Best Regards, Consumer Relationship Analyst Team American Education Services

June 16, 2017 Dear *** ***: While we regret the concerns included in *** *** complaint, we sincerely appreciate the opportunity to resolve them. You may be assured that *** *** complaint was forwarded to the Pennsylvania Higher Education Assistance Agency (PHEAA) for
review and responseA formal response will be sent to *** *** attention shortly. If you have any additional questions or concerns, please let us know. Best Regards, Consumer Relationship Analyst TeamAmerican Education Services

1/9/
Dear *** ***:
We regret that *** *** did not find our last response satisfactory, but we appreciate the
opportunity to continue to assist in resolving his concerns regarding an
anticipated refund. Please know that an
additional review was conducted and AES will be re-issuing a refund check no
later than Tuesday, January 12, 2016. In
addition, a formal response will also be mailed to *** ***’s attention
which will contain contact information to our office, should any additional
concerns arise
Best Regards,
Jessica N***
Research Specialist
Team Lead
American Education
Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: It doesn't say anything at all *** *** paid every single payment on this loan I never made a payment on this loan The loan has been active for years *** told me that my name was forged Contact *** for God's sake She admits my name was forged It was forged by *** *** I had nothing to do with this loan I sent in a police report at the lender's request I filled out an application ***, get my name off this loan I will never pay a penny on this forged loan Never No chance in *** Do the right thing
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]Complaint: ***
I am rejecting this response because:There was no resolution listed; simply, that there would be a reviewThe review has always read this way, without a full, unbiased and fair outcome.
Regards,
*** ***

January 27, 2017 Dear *** ***:While we regret the concerns included in *** ***’s complaint, we sincerely appreciate the opportunity to resolve them. This inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issueA
formal response will be sent to *** *** shortly, along with our contact information, should any additional concerns arise. Best Regards, Consumer Relationship Analyst TeamAmerican Education Services

July 15, Dear *** ***: We apologize for the oversight in the previous response. *** ***’s complaint was referencing an account in which she was not authorized to receive information. However, on July 6, 2016, Roxanne (the Borrower Experience Advocate working this case) had reached out to *** *** to advise this information, and took the necessary steps for *** *** to become authorized on the student loan account. The formal response to *** *** was placed in the mail yesterday, July 14, 2015. If possible, please replace AES’s response with the following: “July 15, Dear *** ***: While we regret the concerns received in *** ***’s complaint, we sincerely appreciate the opportunity to resolve themRest assured this inquiry was assigned to Roxanne, a member of our Borrower Experience Advocate Team, who has been diligently working toward a resolutionWe take all concerns included in the complaint very seriouslyPlease be advised that additional a formal response was mailed to *** ***’s attention yesterday, July 14, 2016, which included direct contact information to our office, should any additional concerns ariseBest Regards, Jessica N*** Borrower Experience Advocate Team Lead American Education Services” Should you need any additional information, please let me knowThank you, Jessica N*** Borrower Experience Advocate Team Lead American Education Services

August 14, Dear *** ***: While we regret the concerns received in *** ***’s complaint, we sincerely appreciate the opportunity to resolve them. Rest assured this inquiry has been assigned to Georga, a member of our Borrower Experience Advocate Team, who is diligently
working toward a resolution. We take all concerns included in the complaint very seriously. Please be advised that additional research is being conducted at this time and a formal response will be sent to *** ***’s attention shortly, along with contact information to our office, should any additional concerns arise Best Regards, Jessica N*** Borrower Experience Advocate Team American Education Services

3/28/
Dear MsCameron:
While we regret the
concerns received in this complaint, we sincerely appreciate the opportunity to
resolve them. Rest assured this inquiry
has been assigned to a member of our Research Specialist Team who is diligently
working
toward a resolution. We take all
concerns included in the complaint very seriously. Please be advised that the Research
Specialist Team member will be providing a formal letter shortly, along with
contact information to our office, should any additional concerns arise
Best Regards,
Jessica N***
Research Specialist
Team Lead
American Education
Services

12/28/
Dear *** ***:
While we regret the
concerns received in this complaint, we sincerely appreciate the opportunity to
resolve them. Rest assured that this
inquiry has been assigned to a member of our Research Specialist Team who is
diligently
working toward a resolution.
We take all concerns included in the complaint very seriously. Please be advised that the Research
Specialist Team member will be providing a formal letter shortly, along with
contact information to our office, should any additional concerns arise
Best Regards,
Jessica N***
Research Specialist
Team Lead
American Education
Services

September 1, Dear *** ***: While we regret that *** *** rejected our last response, we sincerely appreciate the opportunity to continue to assist in resolving his concernsRest assured that the information contained in *** ***’s last communication to the Revdex.com has been under review by a member of our Consumer Relationship Analyst Team, who is diligently researching this issue. Please know that a formal response will be sent to *** ***’s attention shortlyIf you have any additional questions or concerns, please let us knowBest Regards, Consumer Relationship Analyst Team American Education Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: Not one person from this company has called to assist meI don't want to have to call your company againThis is the most unprofessional company I have ever dealt withAnytime someone says they will call me back from this company they don'tWe have spent over hours trying to get assistance and no one can ever help usI want the head person of this company to know what miserable service we have gotten and I will be contacting the lender to beg them to change away from you
Regards,
*** ***

August 18, 2017 Dear Ms***:While we regret the concerns included in Ms***’s complaint, we sincerely appreciate the opportunity to resolve them. This inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issueA
formal response will be sent to Ms*** shortly, along with our contact information, should any additional concerns arise. Best Regards, Consumer Relationship Analyst TeamAmerican Education Services

9/10/
Dear *** ***:
While we regret the
concerns received in *** ***’s complaint, we sincerely appreciate the
opportunity to resolve them. Rest
assured that this inquiry has been assigned to a member of our Research
Specialist Team who is
diligently working toward a resolution. We take all concerns included in the
complaint very seriously. Please be
advised that the Research Specialist Team member will be providing a formal
letter shortly, along with contact information to our office, should any
additional concerns arise
Best Regards,
Jessica N***
Research Specialist
Team Lead
American Education
Services