Rugport Rugs

May 4, Dear Ms [redacted] : We sincerely regret the delay in providing a formal response to MrHawes and appreciate the opportunity to assist in resolving his concerns You may be assured that a formal response, which addresses the concerns identified in all complaints, was placed in the mail on Monday, May 2, As indicated in our previous communication to the Revdex.com, we also emailed a copy of our formal response to the email address on file for MrHawes As always, direct contact information to our office is contained within our response, should MrHawes have any additional concerns Best Regards, Jessica N [redacted] Borrower Experience Advocate Team Lead American Education Services

September 15, 2017 Dear [redacted] :While we regret the concerns included in [redacted] ***’s complaint, we sincerely appreciate the opportunity to resolve them. This inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issue. A... formal response will be sent to [redacted] shortly, along with our contact information, should any additional concerns arise. Best Regards,Consumer Relationship Analyst TeamAmerican Education Services

February 17, Dear [redacted] :While we regret that [redacted] rejected our last response, we sincerely appreciate the opportunity to continue to assist in resolving her concernsRest assured that the information contained in [redacted] ***’s last communication to the Revdex.com has been under review by a member of our Consumer Relationship Analyst Team, who is diligently researching this issue Please know that additional research is being performed at this time and a formal response will be sent to [redacted] ***’s attention once completeIf you have any additional questions or concerns, please let us know.Best Regards, Consumer Relationship Analyst TeamAmerican Education Services

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I ended up contacting consumer affairs and they helped me obtain the document I need This solved my problem by did not give me back the hours of my life wasted trying to communicate with horrible customer service agents Regards, [redacted]

12/11/ Dear [redacted] : While we regret the concerns received in this complaint, we sincerely appreciate the opportunity to resolve them Rest assured that this inquiry has been assigned to a member of our Research Specialist Team who is diligently working toward a resolution We take all concerns included in the complaint very seriously Please be advised that the Research Specialist Team member will be providing a formal letter shortly, along with contact information to our office, should any additional concerns arise Best Regards, Jessica N [redacted] Research Specialist Team Lead American Education Services

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I have contacted [redacted] and they are telling me to submit the informationI have, back on 9/and again around 12/ Regards, [redacted]

1/29/ Dear [redacted] : While we regret the concerns received in this complaint, we sincerely appreciate the opportunity to resolve them Rest assured that this inquiry has been assigned to a member of our Research Specialist Team who is diligently working toward a resolution Pursuant to [redacted] ’s request, a phone call was placed to her on January 26, to further discuss the concerns included in this complaint; however, we were unable to reach her, so a message was left and we are currently awaiting a returned phone call We take all concerns included in the complaint very seriously Please also be advised that the Research Specialist Team member will be providing a formal letter shortly, along with contact information to our office, should any additional concerns arise Best Regards, Jessica N [redacted] Research Specialist Team Lead American Education Services

9/30/ Dear [redacted] We would like to thank you again for allowing us to address [redacted] concerns AES responded to [redacted] first inquiry on September 11, 2015; however, we understand that she may have not received our response A copy of this letter has been sent to [redacted] attention today and we trust the information included is sufficient for her needs As always, direct contact information is provided on our response, should any additional concerns arise Best Regards, Jessica N [redacted] Research Specialist Team Lead American Education Services

1/18/ Dear [redacted] : While we regret the concerns received in this complaint, we sincerely appreciate the opportunity to resolve them Rest assured that this inquiry has been assigned to a member of our Research Specialist Team who is diligently working toward a resolution We take all concerns included in the complaint very seriously Please be advised that the Research Specialist Team member will be providing a formal letter shortly, along with contact information to our office, should any additional concerns arise Best Regards, Jessica N [redacted] Research Specialist Team Lead American Education Services

June 16, Dear [redacted] : While we regret the concerns received in [redacted] ***’s complaint, we sincerely appreciate the opportunity to resolve them Rest assured this inquiry was assigned to Roxanne, a member of our Borrower Experience Advocate Team, who has been diligently working toward a resolution Please be advised that formal response was sent to [redacted] ***’s attention on June 14, 2016, which addressed the concerns identified in this complaint, and also includes direct contact information to our office, should any additional concerns arise Best Regards, Jessica N [redacted] Borrower Experience Advocate Team Lead American Education Services

September 18, Dear [redacted] : While we regret the concerns included in [redacted] ***’s complaint, we sincerely appreciate the opportunity to resolve them This inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issue A formal response will be sent to [redacted] shortly, along with our contact information, should any additional concerns arise Best Regards, Consumer Relationship Analyst Team American Education Services

11/24/ Dear [redacted] : While we regret the concerns received in this complaint, we sincerely appreciate the opportunity to resolve them Rest assured that this inquiry has been assigned to a member of our Research Specialist Team who is diligently working toward a resolution We take all concerns included in the complaint very seriously Please be advised that the Research Specialist Team member will be providing a formal letter shortly, along with contact information to our office, should any additional concerns arise Best Regards, Jessica N [redacted] Research Specialist Team Lead American Education Services

April 3, Dear Ms [redacted] : While we regret the concerns received in Ms [redacted] ’s complaint, we sincerely appreciate the opportunity to resolve them Rest assured this inquiry has been assigned to a Borrower Experience Advocate who is diligently working toward a resolution We take all concerns included in the complaint very seriously Please be advised that the Borrower Experience Advocate Team member will be providing a formal letter shortly, along with direct contact information to our office, should any additional concerns arise Best Regards, Jessica N [redacted] Borrower Experience Advocate Team Lead American Education Services

June 12, Dear [redacted] : Thank you for notifying us that [redacted] continues to have concerns regarding his federal student loans held by Pennsylvania Higher Education Assistance Agency (PHEAA) You may be assured that the most recent inquiry from [redacted] was forwarded to PHEAA for review and response On June 9, 2016, a formal letter was mailed to [redacted] along with financial transaction documentation and rehabilitation paperwork Additionally, the response provides details specific to the current status of [redacted] ***’ account as well as the rehabilitation process We sincerely appreciate the opportunity to continue to assist in resolving [redacted] ***’ concerns If you have any additional questions or concerns, please let us know Jessica N [redacted] Borrower Experience Advocate Lead American Education Services

Dear [redacted] : While we regret the concerns received in [redacted] ’s complaint, we sincerely appreciate the opportunity to resolve them. Rest assured this inquiry has been assigned to Georga, a Borrower Experience Advocate, who is diligently working toward a resolution. We take all concerns... included in the complaint very seriously. Please be advised that Georga will be providing a formal letter shortly, along with direct contact information to our office, should any additional concerns arise. Best Regards, Jessica N*** Borrower Experience Advocate Team Lead American Education Services"

May 30, Dear [redacted] : While we regret the concerns received in [redacted] ’s complaint, we sincerely appreciate the opportunity to resolve them Rest assured this inquiry has been assigned to Matthew, a member of our Borrower Experience Advocate Team, who is diligently working toward a resolution We take all concerns included in the complaint very seriously Please be advised that additional research is being conducted at this time and a formal response will be sent to [redacted] ’s attention shortly, along with contact information to our office, should any additional concerns arise Best Regards, Jessica N [redacted] Borrower Experience Advocate Team Lead American Education Services

12/18/2015 Dear [redacted] : While we regret that [redacted] rejected our last response, we appreciate the opportunity to continue to assist in resolving her concerns regarding the unfavorable information appearing on her credit report. A member of the Research Specialist Team has prepared another formal response for [redacted] which was mailed to her attention today, December 18, 2015. We trust that [redacted] will find our detailed response satisfactory. We ask that [redacted] review our formal letter and contact our office directly at the phone number provided on the response, should she have any additional concerns. Best Regards, Jessica N [redacted] Research Specialist Team Lead American Education Services

June 6, Dear [redacted] : While we regret the concerns received in [redacted] ’s complaint, we sincerely appreciate the opportunity to resolve them Rest assured this inquiry has been assigned to Matthew, a member of our Borrower Experience Advocate Team, who is diligently working toward a resolution We take all concerns included in the complaint very seriously Please be advised that additional research is being conducted at this time and a formal response will be sent to [redacted] ’s attention shortly, along with contact information to our office, should any additional concerns arise Best Regards, Jessica N [redacted] Borrower Experience Advocate Team Lead American Education Services