Rugport Rugs

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and look forward to a resolution to this matter Regards, [redacted]

June 19, Dear [redacted] : While we regret that [redacted] rejected our last response, we sincerely appreciate the opportunity to continue to assist in resolving his concerns We apologize for the delay in our formal response However, you may be assured that we are actively working to resolve [redacted] ’s concern of misapplied payments While we are in the process of resolving [redacted] ’s complaint, we will be sure to reach out to him directly Furthermore, we will also send a formal response to [redacted] ’s attention which will include direct contact information to our office, should any additional concerns arise Best Regards, Jessica N [redacted] Borrower Experience Advocate Lead American Education Services

November 3, Dear [redacted] : While we regret the concerns included in [redacted] ’s complaint, we sincerely appreciate the opportunity to resolve themThis inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issueA formal response will be sent to [redacted] shortly, along with our contact information, should any additional concerns arise Best Regards, Consumer Relationship Analyst Team American Education Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I'm not sure why PHEAA and AES addressed this complaint as they did not want to speak with me to set up a payment plan to resolve this debt Instead they bounce the consumer to their bullies [redacted] Corp who will lie to you and take money directly from your paycheck and then attempt to get you to make "Voluntary" payments in the name of a "loan rehabilitation program" The [redacted] representatives are liars I hope the Revdex.com and attorney general investigate this companies practicesThis company is in the business of garnishment to the point you no longer have a living wage $per pay out of my $00/hr salary, you do the math As long as these people can go home to their nice cushy neighborhoods, they sleep fine at night Self-respect or not!! [redacted]

January 27, Dear [redacted] :While we regret the concerns included in [redacted] ***’ complaint, we sincerely appreciate the opportunity to resolve them This inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issueA formal response will be sent to [redacted] shortly, along with our contact information, should any additional concerns ariseBest Regards, Consumer Relationship Analyst TeamAmerican Education Services

March 2, Dear [redacted] : While we regret that our last response was rejected, we sincerely appreciate the opportunity to continue to assist in resolving the concernsRest assured that the information contained in the last communication to the Revdex.com has been under review by a member of our Consumer Relationship Analyst Team, who is diligently researching this issuePlease know that a formal response will be sent shortlyIf you have any additional questions or concerns, please let us know Best Regards, Consumer Relationship Analyst Team American Education Services

January 20, Dear [redacted] :While we regret the concerns included in [redacted] ***’s complaint, we sincerely appreciate the opportunity to resolve them This inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issueA formal response will be sent to [redacted] shortly, along with our contact information, should any additional concerns ariseBest Regards, Consumer Relationship Analyst TeamAmerican Education Services

December 21, Dear Ms [redacted] : While we regret that Mr [redacted] rejected our last response, we sincerely appreciate the opportunity to continue to assist in resolving his concernsAdditional research is being performed at this timeWe will send a formal response to Mr [redacted] shortlyIf you have any additional questions or concerns, please let us know Best Regards, Consumer Relationship Analyst Team American Education Services

Complaint: [redacted] I am rejecting this response because:I have been delayed in responding on my complaint for the following reason: Approximately weeks ago I was contacted by [redacted] by a rep named "Scott" - This is the first person who has contacted me throughout all of my attempts over the past year and a half to get resolution-I explained my case over the phone He advised me to send in any additional information I have to support my case so that the case could be re-submitted in complete form I said I would and asked him to send me an email instructing me to do so so I have so I have a paper trail He responded, "That's going to take a long time to get that out to you." As of today, I have never received his written request but instead received a letter in today's mail saying "We cannot convert your direct unsubsidized loans back to teach grants"This is yet another example of sloppy, shady, unprofessional behavior from [redacted] The company's practices should be considered criminal.I have found an Attorney that has extensive knowledge of [redacted] s' history and advises people to contact our Congress members, amongst other agencies because the company has a long history of unethical practices.I ask Revdex.com to continue to pursue this matter.Regards, [redacted]

11/12/ Dear [redacted] : While we regret the concerns received in these complaints, we sincerely appreciate the opportunity to resolve them Rest assured that the inquiries have been assigned to a member of our Research Specialist Team who is diligently working toward a resolution We take all concerns included in the complaints very seriously Please be advised that the Research Specialist Team member will be providing a formal letter shortly that will address all of [redacted] 's concerns identified in both complaints, along with contact information to our office, should any additional concerns arise Best Regards, Jessica N [redacted] Research Specialist Team Lead American Education Services

February 1, While we regret the concerns included in this inquiry, we sincerely appreciate the opportunity to resolve themThis inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issueA formal response will be sent shortly, along with our contact information, should any additional concerns arise Best Regards, Consumer Relationship Analyst Team American Education Services

[redacted] While we regret the concerns included in [redacted] complaint, we sincerely appreciate the opportunity to resolve them This inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issueA formal response will be sent to [redacted] shortly, along with our contact information, should any additional concerns ariseBest Regards, Consumer Relationship Analyst TeamAmerican Education Services

October 12, Dear [redacted] :While we regret the concerns included in [redacted] ’s complaint, we sincerely appreciate the opportunity to resolve them This inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issueA formal response will be sent to [redacted] shortly, along with our contact information, should any additional concerns ariseBest Regards, Consumer Relationship Analyst TeamAmerican Education Services

December 7, Dear [redacted] : While we regret that [redacted] rejected our last response, we sincerely appreciate the opportunity to continue to assist in resolving her concernsRest assured that the information contained in [redacted] ***’s last communication to the Revdex.com has been under review by a member of our Consumer Relationship Analyst Team, who is diligently researching this issuePlease know that a formal response will be sent to [redacted] ***’s attention shortlyIf you have any additional questions or concerns, please let us know Best Regards, Consumer Relationship Analyst Team American Education Services

January 5, Dear Ms [redacted] : While we regret the concerns included in Mr [redacted] s complaint, we sincerely appreciate the opportunity to resolve themYou may be assured that Mr [redacted] s complaint was forwarded to the Pennsylvania Higher Education Assistance Agency (PHEAA) for review and responseA formal response will be sent to Mr [redacted] s attention shortly If you have any additional questions or concerns, please let us know Best Regards, Consumer Relationship Analyst Team American Education Services

Complaint: [redacted] I am rejecting this response because: ----- Forwarded message ----------From: Revdex.com of Metro Washington DC < [redacted] >Date: Fri, May 20, at 8:AMSubject: Fwd: closed case # [redacted] To: [redacted] ---------- Forwarded message ----------From: [redacted] *** < [redacted] >Date: Thu, May 19, at 9:PMSubject: closed case # [redacted] To: [redacted] Hi,My case was closed on Monday 5/It took me some time to gather the required data to disprove what the company AES wrote in their responseBut, I know have written proof that disproves their claim that they contacted me at the proper address about a due bill.To reiterate the issue, my loan was sold from [redacted] to AES-I updated my address with [redacted] to Baltimore MD prior to my loan coming out of deferment.-When [redacted] transferred the loan to AES they not only didnt give my updated address in MD, they also transferred my previous address in NY incorrectly-I received no information about a due bill and only found out that AES had been hurting my credit when I went to refinance my home mortgage and heard of the group AES.I have since been speaking with AES since DecemberI immediately made payments to get current with my account and have all evidence necessary to prove that AES and [redacted] are at fault in this matterI need my credit adjusted because it is now impacting my quality of life.Please reopen the case so that I can prove, contrary to AES response, they did NOT send letters to me at the same address as my cosignerThey had a responsibility at [redacted] to update my address when I called last spring to inform them of my move and at the VERY least they had the obligation to contact me at the same address in which I had mail forwarding at my cosigners place of residence-Eric Regards, [redacted] ***

November 30, Dear [redacted] : While we regret the concerns included in [redacted] ’s complaint, we sincerely appreciate the opportunity to resolve themThis inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issueA formal response will be sent to [redacted] shortly, along with our contact information, should any additional concerns arise Best Regards, Consumer Relationship Analyst Team American Education Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:They have done nothing that I can seeThey are hoping this goes awayAny person with an 8th grade math education can see they are committing fraud Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as long as they refund me the money they caused me to overdraft Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The last question I have is regarding the interest that we were charged on the higher loan amountPlease let me know if this will be credited as well Regards, [redacted]