Rugport Rugs

November 30,
Dear *** ***:
While we regret that *** *** rejected our last response, we sincerely appreciate the opportunity to continue to assist in resolving his concernsRest assured that the information contained in *** ***’s last communication to the Revdex.com was forwarded to FedLoan Servicing’s Consumer Relationship Analyst Team, who is diligently researching this issueIf you have any additional questions or concerns, please let us know
Best Regards,
Consumer Relationship Analyst Team
American Education Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]I still have not received the original loan documents from PHEAA/AS to prove that this loan is valid.
Complaint: ***I am rejecting this response because:Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Have not received anything via email or usps
Regards,
*** ***

1/18/
Dear *** ***:
We regret that *** *** did not find our last response satisfactory, but we appreciate the
opportunity to continue to assist in resolving her concerns. Our records reflect that a formal response
letter was mailed to *** ***’s attention on Monday, January 11, 2016, which
addressed the concerns identified in her original complaint. We understand that *** *** may not have received
our formal letter before rejecting our last response to the RevDex.com. In the event that *** *** did
not receive our letter, we will be mailing another copy of our response to *** ***’s attention. We kindly ask that
*** *** review our formal response and contact our office directly, should
she have any additional concerns.
Best Regards,
Jessica N***
Research Specialist
Team Lead
American Education
Services

2/25/
Dear *** ***:
While we regret the
concerns received in this complaint, we sincerely appreciate the opportunity to
resolve them. Rest assured this inquiry
has been assigned to a member of our Research Specialist Team who is diligently
working
toward a resolution. We take all
concerns included in the complaint very seriously. Please be advised that the Research
Specialist Team member will be providing a formal letter shortly, along with
contact information to our office, should any additional concerns arise
Best Regards,
Jessica N***
Research Specialist
Team Lead
American Education
Services

11/24/
Dear *** ***:
While we regret the
concerns received in this complaint, we sincerely appreciate the opportunity to
resolve them. Rest assured that this
inquiry has been assigned to a member of our Research Specialist Team who is
diligently working toward a resolution.
We take all concerns included in the complaint very seriously. Please be advised that the Research
Specialist Team member will be providing a formal letter shortly, along with
contact information to our office, should any additional concerns arise
Best Regards,
Jessica N***
Research Specialist
Team Lead
American Education
Services

June 13, 2016Thank you for notifying us that *** *** continues to have concerns regarding her request for electronic payments on her federal student loans held by Pennsylvania Higher Education Assistance Agency (PHEAA)You may be assured that *** ***’s most recent complaint was forwarded to PHEAA for review and responseOn June 9, 2016, a formal letter was mailed to *** ***’s attention that addresses all concerns identified in this complaint and includes a financial transaction history which details *** ***'s current defaulted account balance with PHEAAThe formal response also provides contact information to the United States Department of Education, should *** *** decide to apply for loan discharge due to total and permanent disability.We sincerely appreciate the opportunity to continue to assist in resolving *** ***’s concernsIf you have any additional questions or concerns, please let us know.Jessica N***Borrower Experience Advocate LeadAmerican Education Services

March 17, Dear *** ***: While we regret that *** *** rejected our last response, we sincerely appreciate the opportunity to continue to assist in resolving her concernsRest assured that the information contained in *** ***’s last communication to the Revdex.com has been under review by a member of our Consumer Relationship Analyst Team, who is diligently researching this issue. Please know that a formal response will be sent to *** ***’s attention shortlyIf you have any additional questions or concerns, please let us knowBest Regards, Consumer Relationship Analyst Team American Education Services

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I will wait to receive the formal letter in the mail and if there are more issues I'll be touchThank you.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint:
I am rejecting this response because:As before, and always, there is nothing substantial hereThis is yet another example of their intent to waste time, cause delays, and avoid addressing or solving the problem.As I have requested before, I am requesting that I be assigned a single, direct point of contact within the company, someone at a supervisor level or higher, and someone with whom I may have direct contact with via telephone and email so we may work together to resolve this issue.
Regards,
*** ***

April 28, Dear *** ***: While we regret that *** *** rejected our last response, we sincerely appreciate the opportunity to assist in resolving her concernsPlease know that the Pennsylvania Higher Education Assistance Agency sent the requested information to *** *** on April 18, 2017. Best Regards, Consumer Relationship Analyst Team American Education Services

This letter is in response to your inquiry (Complaint ID# ***) regarding the status of the educational loan account of *** ***AES’ records reflect that Ms*** *** is listed as a cosigner on the accountWe trust that the following information will be of
assistance. A comprehensive review of the account has been completedA copy of our response letter is enclosed for your reviewWe trust that the letter addresses the concerns brought to our attention. If you have any questions or concerns, please contact our Customer Service Department at ###-###-####Loan counselors are available Monday through Friday from 7:a.mto 9:p.m., ET. Sincerely, Shelly B*** Vice President, Loan Operations sds enclosure AES ? *** *** *** *** Harrisburg, PA 17102 American Education Services *** *** *** Harrisburg, PA 17105-2461 Toll-free ###-###-#### ? TTY Dial 711 Fax ###-###-#### or ###-###-#### www.aesSuccess.org ? International ###-###-#### July 17, 2015 *** * *** *** *** *** LAWTON IA 51030-8155 Dear Ms***: This letter is in response to an inquiry AES received from the Revdex.com (Revdex.com) regarding the status of the educational loan account that you cosigned on behalf of *** ***We trust the following information will be of assistance. AES currently services one privately-insured Alternative Undergraduate Program (ALPLN) Loan disbursed, on December 30, 2005, on behalf of the loan’s holder, *** *** *** *** *** (NCT)As the contracted third-party service provider, AES administers the loan in accordance with the terms of the signed Credit AgreementAES is required to perform billing, credit reporting, and other servicing-related activities. Please note that AES did receive a copy of the check dated January 6, in the amount of $144.68; however, the account number listed on the check was not for you or *** ***Additionally, you did not sign the check; therefore, AES is unable to respond to you regarding this informationPlease have the person who signed the check contact our office for further information. At this time, the ALPLN Loan is in arrears from June 22, in the amount of $(with $5.00 assessed in late fees)The next installment of $will be due on July 22, We encourage you or *** *** to remit payment to restore the loan to a current statusIf full payment is not able to be made, please contact our office to discuss repayment alternatives. If you have any additional questions, please contact our Customer Service Department at ###-###-####. Loan counselors are available Monday through Friday from 7:a.mto 9:p.m., ET. Sincerely, Shelly KB*** Vice President, Loan Operations sds *** cc: Revdex.com AES ? *** *** *** *** Harrisburg, PA

December 30, 2016Dear Ms***:While we regret the concerns included in Mr***'s complaint, we sincerely appreciate the opportunity to resolve them. This inquiry has been assigned to a member of our Borrower Experience Advocate Team, who is diligently researching this issueA formal
response will be sent to Mr*** shortly, along with our contact information, should any additional concerns arise. Best Regards, Borrower Experience Advocate TeamAmerican Education Services

October 28, Dear *** ***: While we regret the concerns received in *** ***’s complaint, we sincerely appreciate the opportunity to resolve them. Rest assured this inquiry has been assigned to Matt, a member of our Borrower Experience Advocate Team, who is diligently
working toward a resolution. We take all concerns included in the complaint very seriously. Please be advised that additional research is being conducted at this time and a formal response will be sent to *** ***’s attention shortly, along with contact information to our office, should any additional concerns arise Best Regards, Nathan H*** Borrower Experience Advocate Lead American Education Services

October 7, 2016 Dear *** ***: While we regret the concerns received in *** ***’ complaint, we sincerely appreciate the opportunity to resolve them. Rest assured this inquiry has been assigned to Georga, a member of our Borrower Experience Advocate Team, who is diligently
working toward a resolution. We take all concerns included in the complaint very seriously. Please be advised that additional research is being conducted at this time and a formal response will be sent to *** ***’ attention shortly, along with contact information to our office, should any additional concerns arise. Best Regards, Jessica N***Borrower Experience Advocate TeamAmerican Education Services

March 22,
While we regret the concerns included in this inquiry, we sincerely appreciate the opportunity to resolve themThis inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issueA formal response will be sent shortly,
along with our contact information, should any additional concerns arise
Best Regards,
Consumer Relationship Analyst Team
American Education Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because AES refuses to address my concernI am a co-signor on the account and I have been subjected to and had to endure their unfair collection processMy concerns should be addressed directly to me with consideration to my own rights to privacy and respect as a participant in this loanBy responding to ** *** instead of to me, who filed the complaint, AES is refusing to recognize my concerns, even my existence as a co-signor in this loan and, consequently, my consumer rightsThat is unacceptable and wrong
Regards,
*** ***

September 15, 2017 Dear Ms***:While we regret that Ms*** rejected our last response, we sincerely appreciate the opportunity to continue to assist in resolving her concernsRest assured that the information contained in Ms***’s last communication to the Revdex.com has been under review by a member of our Consumer Relationship Analyst Team, who is diligently researching this issue. Please know that a formal response will be sent to Ms***’s attention shortlyIf you have any additional questions or concerns, please let us know.Best Regards, Consumer Relationship Analyst TeamAmerican Education Services

August 1, Dear *** ***: While we regret the concerns received in *** ***’s complaint, we sincerely appreciate the opportunity to resolve them. Rest assured this inquiry has been assigned to Roxanne, a member of our Borrower Experience Advocate Team, who is diligently
working toward a resolution. We take all concerns included in the complaint very seriously. Please be advised that additional research is being conducted at this time and a formal response will be sent to *** ***’s attention shortly, along with contact information to our office, should any additional concerns arise Best Regards, Jessica N*** Borrower Experience Advocate Team American Education Services

February 5,
While we regret the concerns included in this inquiry, we sincerely appreciate the opportunity to resolve themThis inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issueA formal response will be sent shortly,
along with our contact information, should any additional concerns arise
Best Regards,
Consumer Relationship Analyst Team
American Education Services