Rugport Rugs

Complaint: ***
I am rejecting this response because:----- Forwarded message ----------From: Revdex.com of Metro Washington DCDate: Fri, Feb 10, at 9:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: *** *** ---------- Forwarded message ----------From: *** *** Date: Fri, Feb 10, at 9:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: "[email protected]" Hello, unfortunately the servicer did not reach out to me or send me details fufulling my requestIt would be great if this contact at AES would contact me directly as they appear to be confused maybeAre you able to send a message back to them? Thank you***

March 30,
Dear *** ***:
While we regret that our last response was rejected, we sincerely appreciate the opportunity to continue to assist in resolving the concernsAt this time, we are still reviewing the information communicated to the Revdex.comRest assured that a formal response will be sent when the review is completeIf you have any additional questions or concerns, please let us know
Best Regards,
Consumer Relationship Analyst Team
American Education Services

8/26/
Dear *** ***:
While we regret the
concerns received in this complaint, we sincerely appreciate the opportunity to
resolve them. Rest assured that this
inquiry has been assigned to a member of our Research Specialist Team who is
diligently working
toward a resolution.
We take all concerns included in the complaint very seriously. Please be advised that the Research
Specialist Team member will be providing a formal letter shortly, along with
contact information to our office, should any additional concerns arise
Best Regards,
Jessica N***
Research Specialist
Team Lead
American Education
Services

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

December 30, Dear *** ***: While we regret the concerns included in *** ***’ complaint, we sincerely appreciate the opportunity to resolve them. This inquiry has been assigned to a member of our Borrower Experience Advocate Team, who is diligently researching this issueA
formal response will be sent to *** *** shortly, along with our contact information, should any additional concerns arise Best Regards, Borrower Experience Advocate Team American Education Services

September 23, Dear *** ***: While we regret the concerns received in *** ***’s complaint, we sincerely appreciate the opportunity to resolve them. Rest assured this inquiry has been assigned to Roxanne, a member of our Borrower Experience Advocate Team, who is
diligently working toward a resolution. We take all concerns included in the complaint very seriously. Please be advised that additional research is being conducted at this time and a formal response will be sent to *** ***’s attention shortly, along with contact information to our office, should any additional concerns arise Best Regards, Jessica N*** Borrower Experience Advocate Team American Education Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
This offers no resolution to the issue of this companies shady business practices and does nothing to hold the business accountableThis response is only a way for the company to brush their questionable interest charges under the rug so they can continue to rip off thousands of student loan borrowersI as a borrower should not be required to pay years worth of interest before any payment is applied to principalThe interest keeps adding up and since the company only applies payments to interest, this loan will never be possible to pay offThe balance continues to grow even with payments being madeSomething is very wrong with this and it needs to be addressed.
Regards,
*** ***

11/21/
Dear *** ***:
While we regret the
concerns received in this complaint, we sincerely appreciate the opportunity to
resolve them. Rest assured that this
inquiry has been assigned to a member of our Research Specialist Team who is
diligently
working toward a resolution.
We take all concerns included in the complaint very seriously. Please be advised that the Research
Specialist Team member will be providing a formal letter shortly, along with
contact information to our office, should any additional concerns arise
Best Regards,
Jessica N***
Research Specialist
Team Lead
American Education
Services

October 21, 2016 Dear *** ***: While we regret the concerns received in *** ***’s complaint, we sincerely appreciate the opportunity to resolve them. Rest assured this inquiry has been assigned to Georga, a member of our Borrower Experience Advocate Team, who is diligently
working toward a resolution. We take all concerns included in the complaint very seriously. Please be advised that additional research is being conducted at this time and a formal response will be sent to *** ***’s attention shortly, along with contact information to our office, should any additional concerns arise. Best Regards, Jessica N***Borrower Experience Advocate TeamAmerican Education Services

September 1, 2017 Dear *** ***:While we regret that *** *** rejected our last response, we sincerely appreciate the opportunity to continue to assist in resolving her concernsSince *** ***’ account is currently serviced by *** Servicing, this rejection was forwarded to their Consumer Relationship Analyst Team for review. A formal response will be sent to *** *** shortly. Best Regards, Consumer Relationship Analyst TeamAmerican Education Services

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is mostly satisfactory to me I am attempting to work with PHEAA/*** and may need to reopen this issue if the cooperation of all parties becomes inconsistant again
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because you once again changed my interest rate and rose itAfter waiting for a couple weeks, I ended up having to take time out of my week to readjust my monthly paymentsAccording to this letter that was sent this morning, you once again changed my payment and rose my interest rateTo make matters more confusing, I went on line to check my monthly status and see that you changed it on line to be more than $that I wanted taken out each month (this was about $more than the monthly payment)I also noticed you changed my payment date to the 14thI changed it to the 15th last month and now you changed it backI have attached the letter which is a major point of frustrationI thought this was fixed after several different emails and one phone call in addition to attempts to go on-line and fix this myself In short, I want $ (or close to this) taken out each month on the 15thMy interest rate is supposed to be 4.5% fixedYou increased this for no reason at all and that violates the original agreementPlease move it back to 4.5%
Regards,*** ***

December 6,
Dear *** ***:
While we regret that *** *** rejected our last response, we sincerely appreciate the opportunity to continue to assist in resolving his concernsWe wish to assure *** *** that we are currently reviewing his account and a formal response will be sent to him shortlyIf you have any additional questions or concerns, please let us know
Best Regards,
Consumer Relationship Analyst Team
American Education Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: they aren't resolving anything, all they are saying is someone will take care of this issue yet they aren't doing anythingHow can I be satisfied with nothing?
Regards,
*** ***

July 16, 2015Dear *** ***:This letter is in response to your inquiry AES received from the Revdex.com (Revdex.com) regarding the status of your educational loan account serviced by our officeWe trust the following information will be of assistance.AES services and owns the subsidized
(SUBCNS) and unsubsidized (UNCNS) segments of your federal Consolidation Loan disbursed April 5, As the third-party service provider, AES administers the loan in accordance with the terms of the signed promissory note and federal regulationsAES is required to perform billing, credit reporting, and other servicing-related activitiesBy signing the promissory note, you are responsible for timely repayment of the entire debt, including all accrued interest, the entire principal balance, and any applicable fees in accordance with the signed promissory note.We understand from your recent inquiry to the Revdex.com that your Income-Based Repayment (IBR) plan (an option on the Income-Driven Repayment (IDR) application) expired in June You expected to be approved for a forbearance to cover any and all past due amounts at the time that you applied to renew your IBR application in mid June However, AES never applied the forbearance to your accountAs a result, you accrued late fees and a past-due balance for $We also understand from your inquiry that you contacted our office on June 25, 2015, and expressed a complaintAt that time, you were advised you that an Administrative Forbearance would be applied by July 6th, 2015, but it was notYou also stated that AES would not grant you forbearance because your IDR application was not submitted within days prior to the end of your previous IDR plan, which was not disclosed to you in any AES communication over the past five months.Based on our review, on May 31, 2015, an e-bill was sent to you due for $on June 20, Subsequently, your Student Loan Debt Burden (SLDB) Forbearance ended on June 1, and a Capitalized Interest letter was mailed to you on June 3, On June 8, 2015, AES received your IDR applicationIt was approved on June 19, 2015, with the IBR plan beginning July 20, for $An approval letter was mailed to you the next daySince the June payment was not received, AES mailed a delinquency letter to you on July 6, 2015, copies of all the letters are enclosedAs a result, you were fully aware of the status of the account.In addition, on June 25, 2015, AES received your email which stated that you requested a change in your loan repayment status and you were told the loan was past dueYou also stated that you could not afford nearly $and to grant you a two months forbearanceAt that time, a request was submitted to review your most recent IDR applicationBased on the review, your Partial Financial Hardship (PFH) payment increasedAs a result, you were not eligible for the Administrative ForbearanceIn addition, on July 7, 2015, AES received your Temporary Hardship Forbearance request via AES websiteSince you have previously utilized all the allotted time available of the forbearance, that request was also denied and cannot be used to cover the installment due for June 20, 2015.At this time, the account reflects in arrears from June 20, due for $(with $assessed in late fees)Another installment of $will be due on July 20, 2015, for a combined total of $due at that time.If you have any questions, please contact our Customer Service Department toll-free at ###-###-####Loan counselors are available Monday through Friday from 7:a.mto 9:p.m., ET.Sincerely,Shelly B.Vice President, Loan Operations

10/23/
Dear *** ***:
We understand from
your latest notification that *** *** did not accept our last response and
she stated that her initial concerns were not addressed. Please be advised that, since her loans are
currently serviced by FedLoan Servicing, a member of their Borrower Experience
Team has prepared a formal response addressing all of *** ***’s concerns,
which was sent to her attention on October 16, 2015, and included contact
information for the Borrower Experience Advocate that had prepared the formal
letter. Again, we take all concerns very
seriously and sincerely appreciate the opportunity to resolve *** ***’s
initial and additional concerns
Best Regards,
Jessica N***
Research Specialist
Team Lead
American Education
Services

9/18/
Dear
*** ***:
While
we regret the concerns received in this complaint, we sincerely appreciate the
opportunity to resolve them. Rest
assured that this inquiry has been assigned to a member of our Research
Specialist Team who is diligently
working toward a resolution. We take all concerns included in the
complaint very seriously. Please be
advised that the Research Specialist Team member will be providing a formal
letter shortly, along with contact information to our office, should any
additional concerns arise
Best
Regards,
Jessica
N***
Research
Specialist Team Lead
American
Education Services

June 2, *** *** *** While we regret the concerns included in *** *** complaint, we sincerely appreciate the opportunity to resolve them. This inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issueA
formal response will be sent to *** *** shortly, along with our contact information, should any additional concerns arise Best Regards, Consumer Relationship Analyst Team American Education Services

April 7,
Dear Ms***:
While we regret the
concerns received in this complaint, we sincerely appreciate the opportunity to
resolve them. Rest assured this inquiry
has been assigned to Maria, a Borrower Experience Advocate, who is diligently
working
toward a resolution. We take all
concerns included in the complaint very seriously. Please be advised that Maria will be
providing a formal letter shortly, along with direct contact information to our
office, should any additional concerns arise
Best Regards,
Jessica N***
Borrower Experience
Advocate Team Lead
American Education
Services

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***