Rugport Rugs

November 22, Dear Ms [redacted] : While we regret the concerns included in Mr***’s complaint, we sincerely appreciate the opportunity to resolve themThis inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issueA formal response will be sent to Mr [redacted] shortly, along with our contact information, should any additional concerns arise Best Regards, Consumer Relationship Analyst Team American Education Services

3/28/ Dear [redacted] : While we regret the concerns received in this complaint, we sincerely appreciate the opportunity to resolve them Rest assured this inquiry has been assigned to a member of our Research Specialist Team who is diligently working toward a resolution We take all concerns included in the complaint very seriously Please be advised that the Research Specialist Team member will be providing a formal letter shortly, along with contact information to our office, should any additional concerns arise Best Regards, Jessica N [redacted] Research Specialist Team Lead American Education Services

June 25, 2015Dear [redacted] :This letter is in response to an inquiry AES received from the Revdex.com (Revdex.com) regarding the status of your educational loan account, serviced by our officeWe trust the following information will be of assistance.AES previously serviced the subsidized (SUBCNS) and unsubsidized (UNCNS) portions of your federally-guaranteed Consolidation Loan, disbursed on October 7, 2003, on behalf of the owner, [redacted] As the former third-party service provider, AES was required to administer the loan in accordance with the terms of the signed promissory note and federal regulations, AES was required to perform billing, credit reporting, and other servicing related activities.We understand from your inquiry that you requested to be refunded the overpayment of $275,that was sent by your bill payer service and the daily interest, You also stated that you were provided misinformation when you contacted AES regarding the status of the overpayment refund.Based on our review, on April 13, 2015, AES received your online payment in the amount of $ 1,822,23, which satisfied the loanA letter stating the loan was paid in full was mailed to you on May 5, Subsequently, on May 7, 2015, AES received a payment in the amount of $275,from your bill payer serviceIt is important to know that it is the borrower’s responsibility to notify their bill payer service to stop any automatic payments when the loan is paid in fullPlease note, when the account reflects a zero balance and a payment is received, it is refunded within days from the payment receipt date (July 7, 2015)As a result, AES mailed refund check number [redacted] in the amount of $275,to you on June 23, Therefore, a refund for the daily interest is not warranted.In addition, we regret that you were provided incorrect information during your telephone conversations with our loan counselors, You may be assured that all of our loan counselors are trained to use decorum and courtesy in every customer call they receiveMany customer Service calls are monitored to ensure that optimum service is providedLoan counselors receive remediation in instances in which it has been determined that they did not meet our standards for excellence.If you have any additional questions, please contact our Customer Service Department at ###-###-####Loan counselors are available Monday through Friday from 7:a.mto 9:p.m., ET.Sincerely,Shelly B.Vice President, Loan Operations

June 25, Dear [redacted] : While we regret the concerns received in [redacted] ’s complaint, we sincerely appreciate the opportunity to resolve them Rest assured this inquiry was assigned to Maria, a member of our Borrower Experience Advocate Team, who has been diligently working toward a resolution Please be advised that formal response was sent to [redacted] ’s attention on June 17, 2016, which addressed the concerns identified in this complaint, and also includes direct contact information to our office, should any additional concerns arise Best Regards, Jessica N [redacted] Borrower Experience Advocate Team Lead American Education Services

July 11, Dear [redacted] : While we regret the concerns received in [redacted] ’s complaint, we sincerely appreciate the opportunity to resolve them Rest assured this inquiry has been assigned to Roxanne, a member of our Borrower Experience Advocate Team, who is diligently working toward a resolution We take all concerns included in the complaint very seriously Please be advised that additional research is being conducted at this time and a formal response will be sent to [redacted] ’s attention shortly, along with contact information to our office, should any additional concerns arise Best Regards, Jessica N [redacted] Borrower Experience Advocate Team Lead American Education Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:The issue is not resolved still ans AES didn't come closer to the resolution I have requested Regards, [redacted]

April 3, Dear Ms [redacted] : While we regret the concerns received in Mr [redacted] ’s complaint, we sincerely appreciate the opportunity to resolve them Rest assured this inquiry has been assigned to a Borrower Experience Advocate who is diligently working toward a resolution We take all concerns included in the complaint very seriously Please be advised that the Borrower Experience Advocate Team member will be providing a formal letter shortly, along with direct contact information to our office, should any additional concerns arise Best Regards, Jessica N [redacted] Borrower Experience Advocate Team Lead American Education Services

I would like to drop this complaint or case at this time I have finally been in contact with the appropriate upper management and through better communication, I have been able to better get to the root of the problem At this time, AES cannot help me any further, therefore a solution to this complaint/communication has been received.Thank you for your help[redacted]

Complaint: ***
I am rejecting this response because:--------- Forwarded message ----------From: *** ***Date: Tue, Aug 4, at 10:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: *** *** Also they need to update their system because it should not take business days to correct the payment.And since I called them to change the account to apply payment, they should STOP sending collection noticesThey basically just wrote out instructions on how to make a payment. On Tue, Aug 4, at 10:AM, *** *** wrote:This is the first time I am reading the letter thank youBut they do not address why they take so long to send me documents when I request them
Regards,
*** ***

March 31, 2017Dear *** ***:While we regret the concerns included in *** ***’s complaint, we sincerely appreciate the opportunity to resolve them. You may be assured that *** ***’s complaint was forwarded to PHEAA for review and responseA formal response will be sent to *** ***’s
attention shortly. We sincerely appreciate the opportunity to assist in resolving MrPerren’s concernsIf you have any additional questions or concerns, please let us know.Best Regards,Consumer Relationship Analyst TeamAmerican Education Services

9/30/
Dear *** ***:
Again, we thank you
for allowing us to address *** ***’s additional concerns that you
provided to us on September 21, 2015. As
stated previously, we take all concerns very seriously and have prepared
another response to *** ***, which will be sent to her attention today. Please also note, the Research Team
Specialist has tried to contact *** *** via telephone on multiple
occasions, but was unsuccessful. This
information is included in our responses, along with the direct contact
information of the Research Team Specialist who has been attempting to assist
MsGillenwater with her concerns.
Best Regards,
Jessica N***
Research Specialist
Team Lead
American Education
Services

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thank you AES and Revdex.com!!Regards,
*** ***

March 17, Dear *** *** While we regret that *** *** rejected our last response, we sincerely appreciate the opportunity to continue to assist in resolving his concerns. You may be assured that information addressing *** ***’s concerns was detailed in our formal response that was sent to his attention on March 15, 2017. We ask that *** *** review the response and should he have any additional concerns, *** *** may contact us at the phone number provided on the formal response If you have any additional questions or concerns, please let us know Best Regards, Consumer Relationship Analyst Team American Education Services

December 7,
Dear *** ***:
While we regret the concerns included in *** ***’s complaint, we sincerely appreciate the opportunity to resolve themYou may be assured that *** ***’s complaint was forwarded to the Pennsylvania Higher Education Assistance Agency (PHEAA) for review
and responseA formal response will be sent to *** ***’s attention shortlyIf you have any additional questions or concerns, please let us know
Best Regards,
Consumer Relationship Analyst Team
American Education Services

2/2/
Dear *** ***:
We regret that MrIngram
found our last response unsatisfactory and we appreciate the opportunity to
continue to assist in resolving all of his concerns. Our records confirm that our formal response,
which included detailed information regarding the terms of the loan, payment
application, and a copy of the signed loan agreement, was mailed to MrIngram’s
attention on January 19, 2016. We
understand that *** *** may not have received our formal letter before
rejecting our last response to the Revdex.com. Rest assured that, in the event *** ***
did not receive our letter, a copy was mailed to his attention yesterday,
February 1, 2016. We kindly ask that *** *** review our formal response and contact our office directly, should he
have any additional concerns.
Best Regards,
Jessica N***
Research Specialist
Team Lead
American Education
Services

March 2,
While we regret the concerns included in this inquiry, we sincerely appreciate the opportunity to resolve themThis inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issueA formal response will be sent shortly,
along with our contact information, should any additional concerns arise
Best Regards,
Consumer Relationship Analyst Team
American Education Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:None of my issues were addressed.
Regards,
*** ***

9/24/
Dear *** ***:
While we regret the
concerns received in this complaint, we sincerely appreciate the opportunity to
resolve them. A member of our Research
Team was able to speak with *** *** to further discuss her concerns. Additionally, we have sent our previous
response, dated September 17, 2015, to *** ***, as she requested. We trust that the information provided to *** *** will be of assistance. Included in
our response is contact information to our office, should any additional
concerns arise
Best Regards,
Jessica N***
Research Specialist
Team Lead
American Education
Services

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

June 5, Dear *** ***: While we regret the concerns received in *** ***’s complaint, we sincerely appreciate the opportunity to resolve them. Rest assured this inquiry has been assigned to Georga, a member of our Borrower Experience Advocate Team, who is
diligently working toward a resolution. We take all concerns included in the complaint very seriously. Please be advised that additional research is being conducted at this time and a formal response will be sent to *** ***’s attention shortly, along with contact information to our office, should any additional concerns arise Best Regards, Jessica N*** Borrower Experience Advocate Team Lead American Education Services