Rugport Rugs

January 19, 2017 Dear *** ***:While we regret the concerns included in *** ***’s complaint, we sincerely appreciate the opportunity to resolve them. This inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issueA
formal response will be sent to *** *** shortly, along with our contact information, should any additional concerns arise. Best Regards, Consumer Relationship Analyst TeamAmerican Education Services

July 14, Dear *** ***: While we regret the concerns received in *** ***’s complaint, we sincerely appreciate the opportunity to resolve them. Rest assured this inquiry has been assigned to Matthew, a member of our Borrower Experience Advocate Team, who is
diligently working toward a resolution. We take all concerns included in the complaint very seriously. Please be advised that additional research is being conducted at this time and a formal response will be sent to *** ***’s attention shortly, along with contact information to our office, should any additional concerns arise Best Regards, Jessica N*** Borrower Experience Advocate Team Lead American Education Services

February 3, 2017 Dear *** ***:While we regret the concerns included in *** ***’s complaint, we sincerely appreciate the opportunity to resolve them. This inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issueA
formal response will be sent to *** *** shortly, along with our contact information, should any additional concerns arise. Best Regards, Consumer Relationship Analyst TeamAmerican Education Services

May 4, Dear *** ***: While we regret the concerns received in this complaint, we sincerely appreciate the opportunity to resolve them. Rest assured this inquiry was assigned to Matthew, a Borrower Experience Advocate at American Education Services, who has been
diligently working toward a resolution. Please also know that this inquiry was forwarded to Pennsylvania Higher Education Assistance Agency (PHEAA) to address the concerns regarding the seizure of *** ***’s tax return and to provide avenues to resolve his defaulted student loans. As always, direct contact information will be included with our formal responses, should any additional concerns arise Best Regards, Jessica N*** Borrower Experience Advocate Team Lead American Education Services Tell us why here

October 6, Dear *** ***: While we regret the concerns included in *** ***’s complaint, we sincerely appreciate the opportunity to resolve them. This inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this
issueA formal response will be sent to *** *** shortly, along with our contact information, should any additional concerns arise Best Regards, Consumer Relationship Analyst Team American Education Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I am not asking for the process to be expedites I am asking for them to follow their own rules and regulations I have talked to several people at Aes who all confirm that you have the necessary information from *** The letters that you are sending contradict what your representatives are stating and what I know to be true Your lack of concern for this important matter and refusal to resolve it, is truly disappointing
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I have not yet received the letter MsN*** is referring to in her response that will supposedly outline the "attempts to contact" me Billing invoices were NEVER mailed to me until I received the notice in December that started this entire process even though AES has my current address and I have not had ANY other issues with mail from any other company MsN*** argues once again that I was contacted by phone in an attempt to notify me of the issues on the account, however as I have stated several times before, when I contacted AES directly on 12/21/they had a phone number on file for me that was incorrect - not a number I have ever had nor a number I have ever given them so I am left to wonder how exactly they claim to have contacted my by phone as I NEVER received one telephone communication on my personal number OR my work number (and AES DID have this number!) AES is flat out blatantly lying to cover their inaction at this point As to the Revdex.com, I left you a message on Monday, February 1, at 9:03AM for MsKelsey O*** (because "operators are currently unavailable") to inquire as to what type of investigation this office is actually doing on my behalf as to this point, all that this office has done is pass messages between myself and AES to no avail I have yet to receive a return phone call. I had genuinely hoped we could resolve this amicably but this is clearly going nowhere, AES is not being truthful and thus far the Revdex.com has been of no help My next course of action will be to contact an attorney and then maybe AES and the Revdex.com will take this complaint seriously
Regards,
*** ***

January 5,
Dear Ms***:
While we regret that Ms*** rejected our last response, we sincerely appreciate the opportunity to continue to assist in resolving her concernsRest assured that the additional information Ms*** provided was forwarded to *** Servicing’s Consumer Relationship Analyst Team for reviewIf you have any additional questions or concerns, please let us know
Best Regards,
Consumer Relationship Analyst Team
American Education Services

---------- Forwarded message ----------From: Date: Tue, Sep 22, at 11:AMSubject: Complaint#***To: [email protected]: ***@***.net, ***@***.orgTo whom it may concern,I was contacted by AES, someone names Jalita or something like that, on September 8, 2015, from phone number ###-###-#### She was not very polite, told me what I did wrong when making the payments, but did tell me that she would direct someone to fix the accounts She told me to ignore all correspondence and phone calls that say we are delinquent This is unsatisfactory And I noticed on your website that you are still waiting on a response from her yet she contacted me on September and still has not provided you an update.As of today, 9/22/2015, the correction has still not been made and my husband, son and my credit reports all reflect a delinquent payment status.In fact, this has now caused my son to not be able to relocate to a new apartment because the owner required a credit report, the negative comment about his delinquent payment was on the report, and the realtor could not get hold of the owner on time for my son to be able to give notice to his current apartment manager to move out.My son plans to also file a complaint with you since this has now affected his family in a very bad financial way.There is something clearly wrong with their procedures at AES They handle millions of student loans yet they just can't seem to get anything accomplished or fixed I've never had these types of issues with any other student loans.If AES is undermanned or can't do the job, perhaps they should not handle government-issued or private student loans unless they themselves issued them But they should not buy loans from any other banks It is clear they have inexperienced managers and employees They are not only inexperienced but also very unprofessional.Please do not close out my complaint until this is resolved based on my satisfaction and/or I say they have done what they were supposed to do and our credit reports have been fixed and they have reported to all credit reporting agencies that they made a mistake.Thank you,*** * ***

September 8, 2017 Dear Ms***:While we regret the concerns included in Ms***’ complaint, we sincerely appreciate the opportunity to resolve them. This inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issueA
formal response will be sent to Ms*** shortly, along with our contact information, should any additional concerns arise. Best Regards, Consumer Relationship Analyst TeamAmerican Education Services

October 27, Dear *** ***: While we regret the concerns received in this complaint, we sincerely appreciate the opportunity to resolve them. Please be advised that, we have forwarded *** ***’s complaint to FedLoan ServicingA member of their Consumer Relationship
Analyst Team is preparing a formal response that will address *** ***’s concerns. Additionally, contact information will be included in the response, should any additional concerns arise. Best Regards, Consumer Relationship Analyst Team American Education Services

November 8,
Dear *** ***:
While we regret the concerns included in *** ***’s complaint, we sincerely appreciate the opportunity to resolve themThis inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issueA
formal response will be sent to *** *** shortly, along with our contact information, should any additional concerns arise
Best Regards,
Consumer Relationship Analyst Team
American Education Services

Complaint: ***
I am rejecting this response because:
Clearly, AES is just avoiding any ownership in the fact that they have not refunded my moneyIt has now been months since I was due my refund and the administration is just wasting everyone's time with these stall tactics I expect a refund-- with interest --on my money that has been in their account for almost a yearIn today's modern age of electronics and computers, one would think "research" should take a reasonable amount of timemonths is unreasonableI have a copied of their canceled check which clearly shows the money was NOT issued to meThis stall practice is unethical and witholding my money for their accounting error is illegal
Regards,
*** ***

12/4/
Dear *** ***:
While we regret the
concerns received in this complaint, we sincerely appreciate the opportunity to
resolve them. Rest assured that this
inquiry has been assigned to a member of our Research Specialist Team who is
diligently working
toward a resolution.
We take all concerns included in the complaint very seriously. Please be advised that the Research
Specialist Team member will be providing a formal letter shortly, along with
contact information to our office, should any additional concerns arise
Best Regards,
Jessica N***
Research Specialist
Team Lead
American Education
Services

April 18,
Dear Ms***:
Thank you for
notifying us that Ms*** still has concerns regarding interest accrual and
application of payments. Please note
that with our original correspondence sent to Ms***’s attention, we
enclosed a copy of her signed Credit Agreement, which advises the method in
which payments are applied, as well as the Note Disclosure Statement which provides
information specific to the interest rate.
Borrower Experience Advocate, Matthew, has prepared an additional
response that further explains the repayment plan Ms*** requested, and how
her payments are currently applied. We
ask that Ms*** review our formal letter and contact our office directly at
the phone number provided on the response, should she have any additional
concerns
Best Regards,
Jessica N***
Borrower Experience
Advocate Team Lead
American Education
Services

February 1,
While we regret the concerns included in this inquiry, we sincerely appreciate the opportunity to resolve themThis inquiry has been forwarded to the Pennsylvania Higher Education Assistance Agency (PHEAA) for review and responseA formal response will be sent, along with
contact information, should any additional concerns arise
Best Regards,
Consumer Relationship Analyst Team
American Education Services

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

10/23/
Dear *** ***:
While we regret the
concerns received in this complaint, we sincerely appreciate the opportunity to
resolve them. Rest assured that this
inquiry has been assigned to a member of our Research Specialist Team who is
diligently
working toward a resolution.
We take all concerns included in the complaint very seriously. Please be advised that the Research
Specialist Team member will be providing a formal letter shortly, along with
contact information to our office, should any additional concerns arise
Best Regards,
Jessica N***
Research Specialist
Team Lead
American Education
Services

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me assuming that [email protected] who contacted me this morning resolves my complaints pursuant to the e-mail I just sent him.
Regards,
*** ***

June 26, Dear *** ***: While we regret that *** *** rejected our last response, we sincerely appreciate the opportunity to continue to assist in resolving her concerns. Rest assured that a formal response was mailed to *** ***’s attention on Thursday, June 23, 2016, which addressed the concerns identified in her original complaint. We ask that *** *** review the letter sent to her attention and contact us directly at the phone number provided on the response, should any additional concerns arise Best Regards, Jessica N*** Borrower Experience Advocate Team Lead American Education Services