Rugport Rugs

August 21, Dear [redacted] : While we regret the concerns received in [redacted] ’s complaint, we sincerely appreciate the opportunity to resolve them Rest assured this inquiry has been assigned to Maria, a member of our Borrower Experience Advocate Team, who is diligently working toward a resolution We take all concerns included in the complaint very seriously Please be advised that additional research is being conducted at this time and a formal response will be sent to [redacted] ’s attention shortly, along with contact information to our office, should any additional concerns arise Best Regards, Jessica N [redacted] Borrower Experience Advocate Team American Education Services

9/11/ Dear [redacted] While we regret the concerns received in this complaint, we sincerely appreciate the opportunity to resolve them Rest assured that this inquiry has been assigned to a member of our Research Specialist Team who is diligently working toward a resolution We take all concerns included in the complaint very seriously Please be advised that the Research Specialist Team member will be providing a formal letter shortly, along with contact information to our office, should any additional concerns arise Best Regards, Jessica N [redacted] Research Specialist Team Lead American Education Services

June 18, Dear [redacted] : Please know that AES appreciates its military members and would like to thank [redacted] for her service to our country We understand that [redacted] has concerns regarding the application of a Military Deferment and the Income-Based Repayment plan, as well as unfavorable credit reporting Rest assured this inquiry was assigned to Matthew, a member of our Borrower Experience Advocate Team, who has been diligently working toward a resolution Please be advised that additional research is being performed at this time and a formal response to address the concerns will be sent to [redacted] ’s attention once complete We sincerely appreciate the opportunity to assist in resolving [redacted] ’s concerns If you have any questions or concerns, please let us know Best Regards, Jessica N [redacted] Borrower Experience Advocate Team Lead American Education Services

September 1, Dear [redacted] : While we regret the concerns included in [redacted] ’s complaint, we sincerely appreciate the opportunity to resolve them This inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issueA formal response will be sent to [redacted] shortly, along with our contact information, should any additional concerns arise Best Regards, Consumer Relationship Analyst Team American Education Services

October 13, Dear [redacted] : While we regret the concerns received in [redacted] ’s complaint, we sincerely appreciate the opportunity to resolve them Rest assured this inquiry has been assigned to Roxanne, a member of our Borrower Experience Advocate Team, who is diligently working toward a resolution We take all concerns included in the complaint very seriously Please be advised that additional research is being conducted at this time and a formal response will be sent to [redacted] ’s attention shortly, along with contact information to our office, should any additional concerns arise Best Regards, Jessica N [redacted] Borrower Experience Advocate Team American Education Services

8/21/ Dear Ms [redacted] : While we regret the concerns received in this complaint, we sincerely appreciate the opportunity to resolve them Rest assured that this inquiry has been assigned to a member of our Research Specialist Team who is diligently working toward a resolution We take all concerns included in the complaint very seriously Please be advised that the Research Specialist Team member will be providing a formal letter shortly along with contact information to our office, should any additional concerns arise Best Regards, Jessica Nieves Research Specialist Team Lead American Education Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI will be waiting to hear from either you or AESThank you so very much for your assistance in this matterI really do appreciate it Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] The refund check was finally received by the loan holderThis resolves the complaint.Regards, [redacted]

January 9, Dear [redacted] :While we regret the concerns included in [redacted] ’s complaint, we sincerely appreciate the opportunity to resolve them This inquiry has been assigned to a member of our Borrower Experience Advocate Team, who is diligently researching this issueA formal response will be sent to [redacted] shortly, along with our contact information, should any additional concerns ariseBest Regards, Borrower Experience Advocate TeamAmerican Education Services

October 6, Dear [redacted] : While we regret the concerns received in [redacted] ***’s complaint, we sincerely appreciate the opportunity to resolve them Rest assured this inquiry has been assigned to Maria, a member of our Borrower Experience Advocate Team, who is diligently working toward a resolution We take all concerns included in the complaint very seriously Please be advised that a formal response will be mailed to [redacted] ***’s attention tomorrow, October 7, 2016, which will include direct contact information to our office, should any additional concerns arise Best Regards, Jessica N [redacted] Borrower Experience Advocate Team American Education Services

September 1, Dear [redacted] :While we regret the concerns included in [redacted] ’s complaint, we sincerely appreciate the opportunity to resolve them This inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issueA formal response will be sent to [redacted] shortly, along with our contact information, should any additional concerns ariseBest Regards, Consumer Relationship Analyst TeamAmerican Education Services

November 23, Dear Ms [redacted] : While we regret the concerns received in Mr [redacted] ’s complaint, we sincerely appreciate the opportunity to resolve them Rest assured this inquiry has been assigned to [redacted] , a member of our Borrower Experience Advocate Team, who is diligently working toward a resolution We take all concerns included in the complaint very seriously Please be advised that additional research is being conducted at this time and a formal response will be sent to Mr [redacted] ’s attention shortly, along with contact information to our office, should any additional concerns arise Best Regards, Nathan H [redacted] Borrower Experience Advocate Lead American Education Services

June 6, Dear [redacted] : While we regret the concerns received in [redacted] ***’s complaint, we sincerely appreciate the opportunity to resolve them Rest assured this inquiry has been assigned to Matthew, a member of our Borrower Experience Advocate Team, who is diligently working toward a resolution We take all concerns included in the complaint very seriously Please be advised that additional research is being conducted at this time and a formal response will be sent to [redacted] ***’s attention shortly, along with contact information to our office, should any additional concerns arise Best Regards, Jessica N [redacted] Borrower Experience Advocate Team Lead American Education Services

October 30, Dear [redacted] :While we regret the concerns included in [redacted] ’s complaint, we sincerely appreciate the opportunity to resolve them This inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issueA formal response will be sent to [redacted] shortly, along with our contact information, should any additional concerns ariseBest Regards, Consumer Relationship Analyst TeamAmerican Education Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: My complaint was pretty simple and can simply be adjustedI do not believe the company is doing their job in reviewing this caseThere is nothing to reviewThey are sending the same response over and overThey are not doing anything to assist me in resolving thisIt can honestly be done within an hour they just refuse to do their job Regards, [redacted]

1/25/ Dear [redacted] : While we regret the concerns received in this complaint, we sincerely appreciate the opportunity to resolve them Rest assured that this inquiry has been assigned to a member of our Research Specialist Team who is diligently working toward a resolution We take all concerns included in the complaint very seriously Please be advised that the Research Specialist Team member will be providing a formal letter shortly, along with contact information to our office, should any additional concerns arise Best Regards, Jessica N [redacted] Research Specialist Team Lead American Education Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thanks for your help in this matter Regards, [redacted] ***

March 6, Dear [redacted] While we regret the concerns included in [redacted] s complaint, we sincerely appreciate the opportunity to resolve them This inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issueA formal response will be sent to [redacted] shortly, along with our contact information, should any additional concerns ariseBest Regards, Consumer Relationship Analyst Team American Education Services

July 30, 2015Dear [redacted] :This letter is in response to your inquiry (ID# [redacted] ) regarding the status of [redacted] ’s educational loan account serviced by our officeWe trust that the following information will be of assistance.A comprehensive review of the account has been completedDue to privacy issues, the client has requested for the response to be sent directly to [redacted] ’s attentionTherefore, the letter response addressing [redacted] ’s concerns has not been enclosed with this letterIf you wish to have the response letter uploaded to the Revdex.com (Revdex.com) website, please provide AES with an authorization form signed by [redacted] This form has been enclosed for convenience purposesYou may be assured our response addressing the concerns has been sent to [redacted] ’s attention under separate cover.We trust this information is sufficient for your needsIf you have any questions or concerns, please contact our Customer Service Department at ###-###-####Loan counselors are available Monday through Friday from 7:a.mto 9:p.m., ET.Sincerely,Shelly BVice President, Loan Operations

March 1, Dear [redacted] :While we regret the concerns included in [redacted] ’s complaint, we sincerely appreciate the opportunity to resolve them This inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issueA formal response will be sent to [redacted] shortly, along with our contact information, should any additional concerns ariseBest Regards, Consumer Relationship Analyst TeamAmerican Education Services