Rugport Rugs

August 1, Dear *** ***: While we regret the concerns received in *** ***’s complaint, we sincerely appreciate the opportunity to resolve them. Rest assured this inquiry has been assigned to Roxanne, a member of our Borrower Experience Advocate Team, who is diligently
working toward a resolution. We take all concerns included in the complaint very seriously. Please be advised that additional research is being conducted at this time and a formal response will be sent to *** ***’s attention shortly, along with contact information to our office, should any additional concerns arise Best Regards, Jessica N*** Borrower Experience Advocate Team American Education Services

January 31, Dear *** *** While we regret the concerns included in *** ***’s complaint, we sincerely appreciate the opportunity to resolve them. This inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issueA
formal response will be sent to *** *** shortly, along with our contact information, should any additional concerns arise Best Regards, Consumer Relationship Analyst Team American Education Services

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint:
I am rejecting this response because:No useful or helpful information provided, just more stalling and delays
Regards,
*** ***

9/30/
Dear *** ***:
While we regret the
concerns received in this complaint, we sincerely appreciate the opportunity to
resolve them. Rest assured that this
inquiry has been assigned to a member of our Research Specialist Team who is
diligently working
toward a resolution.
We take all concerns included in the complaint very seriously. Please be advised that the Research
Specialist Team member will be providing a formal letter shortly, along with
contact information to our office, should any additional concerns arise
Best Regards,
Jessica N***
Research Specialist
Team Lead
American Education
Services

11/12/
Dear
*** ***:
While
we regret the concerns received in this complaint, we sincerely appreciate the
opportunity to resolve themRest assured that this inquiry was assigned to a
member of our Research Specialist Team for review and to prepare a formal
letter. Please be advised that our response was sent
to *** ***’s attention on November 10, 2015. Again, we thank you for allowing us to
address *** ***’s concerns and ask that she call our office at the
number provided on our response, should any additional concerns arise
Best
Regards,
Jessica
N***
Research
Specialist Team Lead
American Education
Services

August 25, Dear *** ***: While we regret that *** *** rejected our last response, we sincerely appreciate the opportunity to continue to assist in resolving her concernsRest assured that the information contained in *** ***’s last communication to the Revdex.com has been under review by a member of our Consumer Relationship Analyst Team, who is diligently researching this issue. Please know that a formal response will be sent to *** ***’s attention shortlyIf you have any additional questions or concerns, please let us knowBest Regards, Consumer Relationship Analyst Team American Education Services

July 1, 2015Dear *** ***:This letter is in response to an inquiry AES received from the Revdex.com (Revdex.com) regarding the status of *** *** ***’s educational loan account, serviced by our officeYou are listed as an authorized third-party on the accountWe trust the
following information will be of assistance.AES currently services *** ***’s three privately-insured Bank of American GATE Education (UNGRAD) Loans on behalf of the holder, National Collegiate Student Loan Trust (NCT)In addition, AES previously serviced *** ***’s one privately-insured UNGRAD Loans on behalf of the owner, Bank of AmericaAs the service provider, AES is required to administer the loans in accordance with the terms of the signed promissory notesAES is responsible for performing billing, credit reporting, and other servicing-activitiesThe loans are further detailed in the chart below.Loan Number Disbursement Date Loan Program Original Principal Balance Current Principal Balance September 27, UNGRAD $9, $3, February 1, UNGRAD $ $0.00* November 22, UNGRAD $8, $2, August 28, UNGRAD $10, $3,*The current principal balance reflects $as a result of the funds being returned from the school on April 23, 2002.We understand from your inquiry that you believe to have paid off a loan with AES in February AES has no record of receiving a payoff amount in February for one of the loans referenced aboveHowever, AES’ records do reflect that payments of $and $were received on the respective dates of February 17, and February 23, via the Direct Debit process, neither of which were sufficient to fully satisfy any of the three UNGRAD Loans still being serviced by AESHowever, if you have documentation that reflects a payoff amount for one of the loans was remitted to AES, please forward documentation from your financial institution that contains details regarding the transaction.Presently, the UNGRAD Loans are current and the next Direct Debit payment of $is scheduled to be extracted on July 17, in the amount of $for Loan The next Direct Debit payment of $is scheduled to be extracted on July 23, for If you have any additional questions, please contact our Customer Service Department at ###-###-####Loan counselors are available Monday through Friday from 7:a.mto 9:p.m., ET.Sincerely,MTyler BAssistant Vice President, Loan Operations

April 15,
Dear *** ***:
While we regret the
concerns received in *** ***’s complaint, we sincerely appreciate the
opportunity to resolve them. Rest
assured this inquiry was assigned to Matthew, a Borrower Experience Advocate,
who has been
diligently working toward a resolution. We take all concerns included in the
complaint very seriously. Please be
advised that a formal response was sent to *** ***’s attention on
Wednesday, April 13, 2016. We trust that
our formal response satisfactorily addresses *** ***’s concerns regarding
the Income-Based Repayment (IBR) plan, forbearance, and the unfavorable credit
reporting mentioned in her complaint.
Please also know that if *** *** has any additional concerns,
direct contact information to our office is included with our formal letter. If you have any additional questions or
concerns, please let us know
Best Regards,
Jessica N***
Borrower Experience
Advocate Team Lead
American Education
Services

April 7,
Dear *** ***:
While we regret the
concerns received in *** ***’s complaint, we sincerely appreciate the
opportunity to resolve them. Rest
assured this inquiry has been assigned to Matthew, a Borrower Experience
Advocate, who is diligently
working toward a resolution. We take all concerns included in the
complaint very seriously. Please be
advised that Matthew will be providing a formal letter shortly, along with direct
contact information to our office, should any additional concerns arise
Best Regards,
Jessica N***
Borrower Experience
Advocate Team Lead
American Education
Services

2/4/
Dear Ms***:
While we regret the
concerns received in this complaint, we sincerely appreciate the opportunity to
resolve them. Rest assured that a formal
response letter was sent to Ms***’s attention on Tuesday, February 2,
2016, which
provided detailed information regarding the previous and recent
collection activity, bankruptcy, and credit reporting. Additionally, a copy of the signed promissory
note was enclosed with our response for Ms***’s review. We trust that the response will be of
assistance to Ms***; however, if she does have additional concerns, direct
contact information to our office was also included in our response
Best Regards,
Jessica N***
Research Specialist
Team Lead
American Education
Services

8/14/
Dear *** ***:
While we regret the
concerns received in this complaint, we sincerely appreciate the opportunity to
resolve them. Rest assured that this
inquiry has been assigned to a member of our Research Specialist Team who is
diligently working
toward a resolution.
We take all concerns included in the complaint very seriously. Please be advised that the Research
Specialist Team member will be providing a formal letter shortly, along with
contact information to our office, should any additional concerns arise
Best Regards,
Jessica N***
Research Specialist
Team Lead
American Education
Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:AES has failed in its obligation to assist its borrowers I have at this time, been able, with the help of friends and family, to bring my account into current status Also, I have filed an application to consolidate my unsubsidized and subsidized loans into one single loan with another servicer, because I have no faith in AES and its ability to properly service my loan in accordance with the law They have misled me, failed to inform me of actions being taken on my account, failed to communicate important deadlines regarding my account, and outright lied and have showed no willingness to assist me My business relationship with AES has been damaged beyond repair as a result of AES' actions I have furthermore filed a complaint with the FSA Ombudsman as is my right under federal law, to alert the government of AES' failures to assist their borrowers AES has issues with processing paperwork in a timely manner and communicating policies with their borrowers Had AES sent me the proper paperwork in a very timely manner, this could have been avoided But they never bothered to do so AES sent me form letters that were vague and commmunicated no deadlines or anything.I will inform the Revdex.com when this matter is finally closed and my loan is out of AES' hands
Regards,
*** ***

February 17, Dear *** ***: While we regret that *** *** rejected our last response, we sincerely appreciate the opportunity to continue to assist in resolving his concernsRest assured that the information contained in *** ***’ last communication to the Revdex.com has been under review by a member of our Consumer Relationship Analyst Team, who is diligently researching this issue. Please know that additional research is being performed at this time and a formal response will be sent to *** ***’ attention once completeIf you have any additional questions or concerns, please let us knowBest Regards, Consumer Relationship Analyst Team American Education Services

July 20, 2017 Dear *** ***: While we regret the concerns included in *** ***’s complaint, we sincerely appreciate the opportunity to resolve them. You may be assured that *** ***’s complaint was forwarded to the Pennsylvania Higher Education Assistance Agency (PHEAA)
for review and responseA formal response will be sent to *** ***’s attention shortly. If you have any additional questions or concerns, please let us know. Best Regards, Consumer Relationship Analyst TeamAmerican Education Services

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

January 19,
Dear *** ***:
While we regret the concerns included in *** ***’ complaint, we sincerely appreciate the opportunity to resolve themYou may be assured that *** ***’ complaint was forwarded to the Pennsylvania Higher Education Assistance Agency (PHEAA) for review and
responseIf you have any additional questions or concerns, please let us know
Best Regards,
Consumer Relationship Analyst Team
American Education Services

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I do have a question will you contact me with their resolution?
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I have not recieved updates that my credit report with the bureas has been update with removing the day late payment
Regards,
*** ***

11/12/
*** *** ***
While we regret the
concerns received in this complaint, we sincerely appreciate the opportunity to
resolve them. Please be advised that,
since *** *** loans are currently serviced by FedLoan Servicing, a member
of their
Borrower Experience Team is preparing a formal response that will address
*** *** concerns. Additionally, the
formal letter will also include direct contact information for the Borrower
Experience Advocate preparing the response, should any additional concerns
arise.
Best Regards,
Jessica N***
Research Specialist
Team Lead
American Education
Services