Running Board Warehouse Reviews (%countItem)
Running Board Warehouse Rating
Address: 4414 SW College Rd Unit 1410, Ocala, Florida, United States, 34474
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My complaint is about a Tonneau Cover that I ordered from *** that I received the wrong size, it is 1 foot to long. On Oct 2, 2018 I was looking online for a Tonneau Cover for my fathers truck, a 2018 Chevy Silverado, and came across a Patriot Cover, I clicked on the link and was taken to the *** website but the product page only had a option for the 6'6" bed, so I started a chat to see if there was 1 for my dads truck which is a short bed truck. I sent the rep my VIN so he could verify the paint code and asked him to make sure he got the right size. The representative made my invoice and sent me a link so I can pay and so I did. I received the Lid on Oct 16 and I tried to install on Oct 18 unsuccessfully. I contacted Real Truck.com Oct 18 to let them know of the problem and I spoke to an Ashley G who took down my info and said she would get back to me. During the time it took her to get back to me, *** "Updated" their website to show the option for the 5'8" and an 8' option and Today 12-1-18 there is only a 6'6" and 8' bed options. I sent them a follow up on Oct 22 and again on the 25, but I did not hear back until Oct 31 and she asked for a picture of the Serial number and then sent another email saying that she was working on an RMA from the manufacturer and also advised me that I would be responsible for shipping charges to send back the Lid they sent me in error and a restocking fee, which I responded that I refused to pay such charges because THEY messed the order up. Unfortunately, I did not see these Emails until, Nov 7, when I saw she sent me a follow up to her asking for the Serial #, I looked back and found them.A couple of emails later she tells me that because "i said" that I ordered the incorrect lid and that it is a custom order that they could not do anything and closed the ticket out. I responded but was told that her supervisor wanted the ticket closed out becasue they were not going to accept the return, period.
Product_Or_Service: Patriot Tonneau Cover
Order_Number: ORDER: ***
Account_Number: Receipt #
Other (requires explanation) I want the correct item or my money back.
I have reviewed the notes in the complaint regarding the order and the 6'6" size was what was provided to the agent by the customer at the time of order. The agent did verify an additional time that the customer had a 6'6" bed prior to placing the order. Painted covers ship directly from the manufacturer and are special order items. It was only once the item was received by the customer did he send in photos of the extension of the cover over the end of his bed and included a picture of his bed measurement which was 5'8". If this was a non-special order item we would have been happy to work with the customer on a resolution but as this was a painted special order and the information was provided by the customer in our transcripts we are unable to process his requested return.
I ordered a fifth wheel hitch from Realtruck.com. On their website, on the product I chose, it says "free shipping, free returns". Also, it said that the hitch was the proper one for my truck. There were no warnings advising of any compatible issues with this hitch. When I received it, I opened the owner's manual and on one of the first pages it has a warning, advising not to use this hitch with a Reese Elite Airborne Sidewinder Air hitch which is equipped on my trailer. I had to take possession of this hitch and read this in the owner's manual before I was aware. So I called to have them exchange it for the correct one, and they told me that they would not return my hitch for free, because it was "freight". In the very small print, it advises that they do not return freight items for free. I told them the issue, and asked to just exchange for the correct hitch and they said I had to ship it at my expense and also pay a restocking fee of 20%. These charges would be approximately half of the cost of the hitch. I tried reasoning with them but received no satisfaction from their customer service department. They basically said, sorry not our problem.I contacted the Manufacturer of the product, B&W trailer hitches, and they stated they understood my issue, and that, due to the danger of property damage, injury or even death, they would help me with my issue. They said they would exchange the hitch for the proper one, and pay for the shipping, but would not be able to refund the difference in the two products, which was very understandable, since they had not sold me the product in the first place. The price of the hitch I purchased was $1,623.00 and they one I need is $1,262.00. That leaves a difference of $361 that it cost me just for doing business with RealTruck.com.
Product_Or_Service: Fifth wheel trailer hitch
Order_Number: ***
Account_Number:
Other (requires explanation) Refund the difference in the two hitches ($361). I would also like this information put out so that other consumers are aware of this company
Customer has Reese Elite Airborne Sidewinder fifth wheel coupler per notes. The website states his hitch that he ordered is Designed to fit Ram OEM hitch platform. The customer noted he was buying the Reese from a private party in his follow-up which means its not OEM on the truck. The site notes that freight shipments are not returnable unless it is our error. Customer ordered online and not with an associate who may have been able to address these issues prior to purchase and delivery and confirmed fitment.
(The consumer indicated he/she DID NOT accept the response from the business.)
The text in their ad does not say that there are any exceptions to the hitch fitting my truck. Their deceptive ad does say free returns, and, unless you know how to get to the exceptions to their "free returns", does not clearly give any exceptions. They are saying I should have spoke to a representative. Why? Because the ad was very deceiving and if you call them they will tell you that. I took their ad at its word and lost my money, which they refuse to refund. I'm only asking for the difference between the two hitches.
(The consumer indicated he/she DID NOT accept the response from the business.)
There was no way of me knowing that there was a conflict with my hitch. A respectable company would have understood that and exchanged the two hitches. The manufacturer did understand that, and is the reason why they sent me the proper hitch for free. It is understandable that they could not reimburse me for the difference between the two hitches since no money had been exchanged between us. All I asked for was an exchange, since I was unaware of the conflict until I opened the owners manual and read it on page one. They advised me that I would be charged for the return freight, and a 20% restocking fee. That is almost criminal. Here they are, still insisting they are right
Our sites list and verify the vehicles that the purchased item will fit. The companion hitch was sold for a 2018 Dodge Ram 2500 which it does fit. It is not possible to know what receiver item would be on the trailer that the customer noted he was buying from a private party. B&W fifth wheel are noted to work with OEM from the factory but if the hitch on the trailer has been changed we would not know at the time of purchase. As for the site it clearly and easily gives the information about return exclusions. All freight items have a 20% restock fee along with return freight charges if a return were approved as an exception.
On 10/23/18 I purchased a light bar from realtruck, and got an order confirmation the same day,order # ***. I called on 11/3 to inquire as to the whereabouts of my order and was informed that the factory was behind and it would ship on 11/21. Because I would be working out of town that week I changed the delivery address to my PO Box so it wouldn't be sitting outside while I was gone. I called again on the 21st asking about the part and was told it would not ship until Monday, 11/ 26. When I didn't receive any shipping notice I called again and was told that it wouldn't ship until between 12/11 and 12/20.I found this unacceptable, and asked them to cancel the order. I was told they needed to contact the manufacturer to cancel the order, and wouldn't refund my money until then....I didn't pay the manufacturer, I paid realtruck and I want my money refunded... I have been jerked around for a month on this, I haven't received my part, so refund my money already! I promise I will NEVER intentionally do business with this company again..
Product_Or_Service: Light bar
Order_Number: ***
Account_Number:
Other (requires explanation) Please refund my money, and quit jerking people around...
Our tickets show an updated physical address requested as we are unable to ship any orders to PO boxes. We show the item was shipped to the customer and per *** notes this shows delivered and "given to customer" on 12/4 under tracking number***.
(The consumer indicated he/she ACCEPTED the response from the business.)
Their response is flawed, and as was typical throughout this transaction, everything is the customer's fault...When the complaint was filed they had yet to ship it, Nowhere was ever mentioned a PO Box...that is just an excuse for poor customer service....I finally got the thing, and it was as ordered...but I will not ever do business with them again.
Originally it was nothing more than a issue regarding charging my credit card and not sending out product. Then after I called and was lied to by several customer service reps I got Frustrated. I called and asked for a supervisor and they proceeded to lie. Finally my parts shipped and I asked to speak to the Manager and then they were unavailable. This has got to be one of the worst customer service experience ever.
Order_Number:
Other (requires explanation) Not Entered
Customer ordered on Friday 11/23 and his order was shipped on 11/26. Customer received order by Saturday 12/1. During the holiday and busy season this order had a one delay by *** once it reached his home state. All information that was conveyed to the customer was valid and correct. He spoke with two supervisors that reiterated the same.
(The consumer indicated he/she DID NOT accept the response from the business.)
They wish to make it they did everything to satisfy the problem. Number 1 they did nothing and after talking to supervisor's still nothing got settled. I finally did receive my products but it was no thanks to them. They can blame everyone else but the problem is still their's. The problem was originally they charged my credit card twice. That was resolved after several calls. However then my parts did not arrive as promised. Their customer support was terrible.
To reiterate the customer ordered on Friday 11/23 and his order was shipped on Monday 11/26 by the manufacturer directly to the customer. Customer received order by Saturday 12/1. During the holiday and busy season this order had a one delay by *** once it reached his home state. This order processed as would be expected. Any additional carrier delays are outside of the control of RealTruck.
(The consumer indicated he/she DID NOT accept the response from the business.)
It is still the same. They will not accept they made a mistake. The company seems not to care. Yes I finally received my parts but that isn't the problem. Their customer service is.
I bought a brake rotor and pad kit for my truck in Nov. 2017. Had them installed by a tire and repair shop in March 2018. In Oct 2018 the passenger rear pads failed and damaged the rotor. The refuse to honor the 36,000 mile 3 yr warranty that is on the brake kit.
Product_Or_Service: Brake kit
Order_Number: ***
Account_Number:
Other (requires explanation) Just want the parts replaced as per the manufacturer's warranty
The warranty for this item is covered by the manufacturer. We conveyed all of the information provided to us as the e-retailer to the manufacturer who stated "wear and tear is only covered for 90 days after purchase. This customer purchased these 2 years ago." The warranty was denied by Powerstop who is the manufacturer of the product. We attempted several more times with the manufacturer after working with the customer regarding the 3yr/36,000 mile warranty as he noted and the manufacturer responded with "The 3yr / 36,000 only covers manufacturing defects . This is cracking of the pads and or rotors. We cover the wear and tear for up to 90 days after purchase." The customer requested the information for the manufacturer which was given to him upon request.
(The consumer indicated he/she DID NOT accept the response from the business.)
I purchased the Extreme Duty Z36 TRUCK & TOW
HIGH-PERFORMANCE COMPONENT brake kit number K5338-36 on Nov 2017. The Kit was installed on March of 2018 by a locale tire shop, Majestic Tire and Service in Mobile, AL. The brakes had catastrophic failure of the passenger side rear pads and rotor, and the drivers side rear pads on Nov 2018. That is only one year from date of purchase.
Majestic inspected the brakes and noted that the material on the pads had failed and caused the damage to the brake rotors as well. They stated that this was not general wear and tear.
When I first contacted Real Truck they said that it was not a problem and that they would warranty the products. That they would send out the replacement parts ASAP. That afternoon they had recanted their statement and have refused to honor the manufacturers warranty. From their own statement:"This is cracking of the pads and or rotors." Yes they did finally give me the manufacturers number and they stated that all warranty's are handled thru the retailers.
As for the warranty, I have attached two pages from the manufacturers web site. They do not state a 30 day nor a 90 warranty on the K36 series brake. The 90 warranty that Real Truck keeps referring to is for the lower end line KOE line of brakes ONLY. The warranty does not cover "General Wear and Tear", but this was not general wear and tear, this was a failure of the brake pads and is covered by the manufacturer warranty according to the manufacturer and by real trucks own statement made to the Revdex.com.
We have taken a copy of the full Revdex.com complaint and sent it to the manufacturer once again to review their stance on the warranty. We will update file once they respond to the request.
Canceled my $300 order before I had more problems. Called them up to check on stock & availability and was told they had it in stock in their "secondary" warehouse in Texas. They have no secondary warehouse. It is a different company that they order from when they don't have the item in stock - bunch of 'fake' customer service language. I immediately canceled the order as I was told it would ship the next day and it did not. I don't deal with companies who are not upfront and truthful with me.
The delay with getting a refund on a purchased item that does not my vehicle is such a hassle with this company. Actually it's unheard of.
Trying to get a refund on an online order purchased from this company is unheard of. They by no means will give you a full refund due to the 3rd party vendor who they have to wait days for to provide them with return tracking info. The salerep is very nice but the delay in getting your money back should not be since they take the money out of your bank account so very quickly and you're also being charged a restock fee. I feel this organization should really review there policies and maybe consider doing business with *** instead of holding up a customer's payment for a simple return. Another dissatified customer is what I am just like many of the other reviews I've read with similar issues. I wish I had of did my research before I ordered from them and an still waiting patiently as they suggest for my return tracking info.
This organization needs to desperately reconsider who there 3rd party vendor is and there terms and ultimately decide is the customer going to be 1st or last. Resolution acted upon quickly is the answer.
Customer was refunded minus the restock fees,
$69.87
Total $69.87
Amount refunded $55.89
Adjusted total $13.98
(The consumer indicated he/she ACCEPTED the response from the business.)
I'll add to the trend we're seeing with the rest of these reviews, and that is their appalling lack of customer service. Their return policy is misleading. The "30-day satisfaction guarantee" is garbage. If you've installed the cover (who's doesn't install the cover once they get it?) they won't stand by their "return for any reason" policy.
They have these "Customer Service Loyalty Specialists" who are both unfriendly and inept. The whole thing is a joke. Never use these guys for anything. If you want a good bed cover go to the manufacturer direct or use anyone else but this company.
part for car was ordered wrong. web site says they refund less 20%. customerservice rep. says since I ordered it on line no refund /no return
11/27/17 ordered running boards for Silverado 1500. Part # irc-***. boards were too long called 1-***. spoke to Cody who informed me that I ordered for 2500 Silverado and since I did not use a sales rep. the part was non returnable despite their web site saying I could return wrong parts for a 20% restocking fee.
I then reorder the part and the conformation sku was the same. So I called the next day and spoke again to the supervisor "lil". she did cancel the reorder and then said I could not return the part even though with the help of a sales rep TJ. I would have orderd the same part originally. Next spoke to ZAc at extension 1289. He informed me that I must have the shorter bed of 6ft instead of 6ft5" and that is why it does not fit. They do not make the part for the shorter bed . Unfortunately the web site only gives you choice of 8ft or 6-5" which is why I chose the 6-5" as any lay person would not know that there is a 3rd choice that is not mentioned on the web choices. I explained this to "lil". she did not care and said it was my responsibility since I did not use the sales rep to purchase the product the was a no return policy despite what the say on their web site under return policy. I then had to order another running board that hopefully will work since I already paid for the instillation of the brackets with my mechanic.I am still waiting for those boards to arrive tjhat hopefully will fit and I am out 600$ until I sell them on ebay(lil's suggestion)
accept the return for a full refund since I now have spent over 6 hrs of my time trying to resolve the issue. And correct their web site 1 to inform the public that there is a no return policy if ordered on line. and 2 to fix the advertisement to make people aware that the 8ft and 6-5" are not the only bed sizes for the 2012 Silverado 1500
Contact Name and Title: Jeff M VP Sales
Contact Phone: 888-257-3111
Contact Email: [email protected]
Hello Mr.,
The return policy does allow you to return your parts if you order online or with a phone rep. The part you ordered is one that we don't return because it is shipped on a freight truck. The misunderstanding is because we guarantee fitment if you order with a phone rep. That way we can verify the truck and make sure we get the correct parts. If we order wrong then we will pay the costly freight expense. That is the reason we were able to give you the big discount on the 2nd set of boards you ordered.
Auto Customs Inc has the very worst customer service I have ever dealt with. They are very unhelpful and the direct phone lines they give are sent directly to voicemail which is never followed up on. I dealt with a Meghan and am very disappointed with her service. I was also hung up on the phone by an Alice (was told she is the supervisor), when I asked why the customer service was so poor. This was 4 weeks after my credit card was charged and still had no shipping or delivery date. I did finally get some honest answers from a Courtney on the same day I was hung up on. I will let all I talk to about the experience with dealing with Auto Customs Inc
Thank you for the feedback Mr. G. I did read through all of the email communication with my team. I do feel that we could have done a better job communicating the ship times with you. The painted to match covers do tend to take longer as they have to be painted and cured before shipping. Then the are delivered on a freight truck so they take longer than ***. The supervisor didn't hang up, the phone system disconnected the call. I do want to apologize on behalf of the entire customer service team and hope you enjoy the cover.
f150 VP 2016 was defective with major manufacturing flaws that both AutoCustoms and bakflip ought to have taken more seriously.
See below
From: *** Sent: Thursday, November 09, 2017 11:55 AM To: *** Subject: Re: Revdex.com Complaint AutoCustoms ought to work with the Manufacturer, Bakflip, as it claimed it would do, to replace this defective VP truck cover. Thatâ??s the only acceptable resolution given the defective nature of this product sold to me. Itâ??s not a new complaint as others have experienced the same, including AutoCustoms trying to hide unfavorable reviews.
Hello Mr.,
I am sorry you are having issues with your BAK VP cover. As you stated in your email, BAK is willing to ship you a new cover if you can provide the proof of purchase. We do not have the proof of purchase from our company. We have provided all of your information to our rep James. BAK industries is responsible for all the warranty replacements. We do look at the reviews for accuracy and post them based on that information.
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept AutoCustoms response as acceptable, as I contacted them, from whom I purchased the product, and they're only able to provide an order number showing proof of purchase in 2016, but nothing else. They claim to work closely with James C at*** to resolved defective product disputes, but twice James C has denied any correspondence or proof of purchase on my behalf. Someone's not telling the truth, and as I mentioned earlier, I think they're doing all they can do to avoid standing behind a sale. If indeed AutoCustoms works closely with James C at *** to resolve issues as this, neither AutoCustoms or *** has made any meaningful effort to resolve this, regardless what was claimed in their response.
Hi again Mr.,
We have spoken with BAK industries regarding your order. BAK is who will replace covers for warranty so you will need to contact them to get the warranty replacement. You will need to call 818-365-9000. Please let us know if we can help with any further questions.
I called looking for a refund and was told there is none.
When I ordered a set of replacement rocker panels for a Honda Ridgeline 2007, I was told they only had stainless steel. I called the customer who said go ahead and get them as we were having a hard time finding some. When I got the merchandise, it is not at all what we wanted. I specifically asked for replacement rocker panels, not custom made stick- ons. This does absolutely nothinfg fro us because there is no rocker panel left to stick it to for one and for two, I need to replace what is all rusted out. They will not refund the 127.00.
It is simple. We are a Tech Center teaching High School students and can not absorb this loss. A simple refund is all we are asking for.
Hello Mr. ,
I have reviewed the service ticket and the entire order. These are a custom built product which is why the manufacturer doesn't allow returns. If the product is still in new condition and in the original packaging then I will allow you to return it minus a 20% restocking fee. Please call us if you still need to return. Thank you
(The consumer indicated he/she ACCEPTED the response from the business.)
You need to educate youre staff as to what is a replacement rocker panel and what is for show rocker panels.
I bought a Tonneau Cover from this company and it was missing a part that should of been put on during manufacturing.
I bought a Tonneau cover from this company on line. It is a carbon fiber roll up cover it rolls up and goes in a box up behind the cab. I installed it on my truck per directions. I rolled it shut and the passenger side was rolling out past the tailgate rails of the truck so when I shut the tailgate it didn't want to shut so I had to push it back in and then it would cause the drivers side to retract back in making it troublesome to operate. After looking I discovered there is a stop pin on the rail part of the cover but there was nothing for it to stop against preventing the cover from rolling past the tailgate. I know the piece is missing because I have another one of these covers on my other truck. I called them they tell me the warranty department was gonna call me the next day this was September 12th 2017. They finally contacted me via email and wanting photo' of missing part and serial number of the cover. I sent them that (photo in attachment) They contacted me back by phone telling me that this model didn't come with it. I told them I have another cover and it works the same way and it has it on there. They said the other model I have is the more expensive cover and came with it. Which is bull cause why would they bother putting the nylon white stopping pin (shown in photo) and not the plate cause without the plate the pin has no function. They said I could purchase the more expensive one or return it. Part the the installation required drilling two 3/8 inch holes in the bed of my truck. They are used for hoses to drain water out. I have never hauled a single thing in the bed of my truck and has no scratches what so ever. I can send pictures of by truck and how clean and cared for it is. So if I return it they refused to fix the damage it caused to my truck. I can't buy the more expensive cover and they refuse to send me the metal plate that would rectify the whole problem. They said they don't make one. I said get it from the more expensive model and they said it wouldn't fit. I took a video of me taking the one off my other truck and putting it on this one. Low and behold it worked and fit like it was made for it. I sent them that. They said well I miss informed you on that but still refused to send one. I stopped payment on my credit card hoping they could get results and they did nothing for me. So I'm taking these measures in hopes of someone listening to me and just get me the part I'm requesting.
Send the part to fix the problem, fix the damage to my truck, discount said product.
Hello Mr. & Ms.,
I have read the entire service ticket and apologize that it took so much work to get you the correct part. We have learned that the manufacturer has changed the design of that latch but we can still provide it to you. We will need you to call us so we can explain the new design. Please call 855-460-6801 and press 1 for service. Thank you.
I purchase this item on October 9th 2012 and it was replaced just before October of 2014 because the cover was cracking for the sunlight.
I purchase this item on October 9th 2012 and it was replaced just before October of 2014 because the cover was cracking for the sunlight, at that time they say (Tonneau Covers World) that they will replace as a courtesy, well after a year again is cracking I call then and they say that this item is only warranty for 2 years, I explain then that it doesn't make any sense to purchase an expensive cover for $775.00 every 2 years, they just say that they cant do nothing. is a little bit frustrate because they refuse to help I understand that is already 5 years old But not even 1 year after they replace the other one and it was the same thing . don't know what to do, they don't wanted to work with me and I ask them how can you sale an item that looks Good for the fist year or year and a half then you have to buy another one, make no sense to spend 7 or 8 hundred dollars again.
thank you.
I'm willing to work with them to replaced or refunded, or do something to get this thing right. Thank you.
Contact Name and Title: Jeff M
Contact Phone: 352-414-7675
Contact Email: [email protected]
Hello Mr..
We would like to try and help you with the replacement cover. As you know, the covers have a warranty time frame put on them by the manufacturer. The same as buying a car. They give you a warranty for 3 years but then you have to pay for the repairs. I am sure we can reduce the cost for you but it is out of the warranty period. Please contact us to get the replacement cover.
(The consumer indicated he/she DID NOT accept the response from the business.)
I called Mr. M Jeff twice last week and Friday last week he called me back and say that he's willing to give me some a discount on a new one I really don't think is right , because is giving me some discount if I buy a new one, in that case I better buy a new cover somewhere else, and expend another 775.00 dollars because he's discount or percentage is just like 20 or 30 percent , I also understand how the warrant works it say 3 years,but it won't last not even 2 years , how can you explain that.
Please let me know what other option you can provide me .
Thank you .
BAK industries is the manufacturer. They would be the party responsible to send a new cover under warranty. Their toll free number is (818) 365-9000. If I can help with anything else then please give me a call or email. Thanks
(The consumer indicated he/she DID NOT accept the response from the business.)
I think that's a bad reputation for your company that is representing a manufacture and gives no solution to a customer , legally your company is the one is selling this product and you should be the one contacting the manufacture to take care this situation ,,I pay almost 800.00 dollars to your company not the manufacture ! If you represent this company take pride of what you sell don't just pass it to the next one.
Thank you so much for your help but I think this is a real good lesson to learn for me and not buy more stuff from you company . Bad reputation and expirence with your company.
Ordered a product, they filled out my order incorrectly and shipped the wrong item. I have to ship it back to get a refund.
On Saturday Sept 16th I placed a phone order for a BakFlip Hards folding tonneau cover for my truck.
They were having a weekend phone sale.
I never received the promised email confirmation of my order.
On Monday the 18th I contacted them and found out they had misspelled my email and name (they had trouble initially finding a record of my order due to this)
I was reviewing the order (#***) and noticed the item that they had shipped had the wrong Part Number. I asked the customer service rep and he said it was a different item and for a totally different vehicle. So most of the information they filled out was incorrect.
It has already been shipped and I have to ship it back before I can get a refund. I'm still waiting for a refund person to contact me and get me a return label.
Lastly it was noted the sales associate who made the errors never put his name on my order so they have no way of knowing which of their staff made all these errors.
The company is a reseller of "BAK" products and their website is very deceptive. It uses the same format, logo, fonts and info as the manufacturer. I thought I was ordering from BAK.
Since the item just left the warehouse and will go through multiple Fed Ex stops before arriving at my home it should be able to be intercepted and returned before it gets to me. I'd like a full refund of the $910.93 purchase price to my card so I can order the item from the manufacturer.
Hi ***,
I am very sorry for the mixups with your order. I am going to address the issues with the sales agent that helped you with the order. Every time someone makes an entry into the order system it is time stamped with the credentials of the representative. We are not the actual manufacturer of the BAK product but were are the eCommerce company for the same parent company. If you would like to get the correct cover then I will help you with some additional savings for the errors on our parts. The details of the refund are below. Thank you for your time.
Refund has been completed.
Credit Card: ***
Credit amount: 910.93
(The consumer indicated he/she ACCEPTED the response from the business.)
This has been resolved.
Poor customer service and they refuse to post my bad review 1 star on their website. They contact me via email saying someone would address my problems but never happened.