Running Board Warehouse

I purchased a Bak Revolver x4 tonneau cover in July 2019. 2 weeks after installing it the cover came unlatched on the freeway, it twisted & bent the entire cover. I immediately called customer support and explained what happened. I was asked to forward pics of the damages which I did right away. I was told they will have the manufacturer ship out a replacement cover asap. The next 2 months I sent several emails with no response and no replacement cover. During this time I was forced to take my tools out of my truck every night because the cover wouldn't lock because of the damages. I spent another $1,150 to purchase the identical cover again. I sent the damaged cover back FedEx return to sender. It's been 9 months and still no refund. All I've heard from Melissa Ellefson is a bunch of excuses & lies. I've asked her & a couple other guys in customer service for a contact in accounting or management. They wouldn't give me that info or forward me to anyone else when I've called. I've responded to dozens of emails, Melissa picks & chooses bits & pieces of the emails that benefit her. She asked me to cancel my cc dispute and said she could then have my refund processed. Another lie! They hide behind their computers in another state & rip honest people off.
I highly recommend not purchasing anything from these crooks!

I returned a product and have been ignored on inquiries for the refund. Order #***.
I returned a product on 4/11/2020. The return was authorized but I have not received the refund. Repeated calls and emails have been ignored.

The worst experience I have ever had ordering parts for my truck. The shipping box looked liked someone had dropped kicked it and parts were missing/hanging out on my door step. After numerous phone calls and emails to the company finally a so called customer relations representative contacted me. Her name was Dwa'Bachi ***. I was appalled at her customer service! She had the worst attitude I have ever experienced on the phone with someone in retail and wouldn't allow me to even finish explaining any of my situation with my order at all before I would be constantly talked over and then ridiculed. Do yourself a favor and don't do business with this company because clearly they do NOT care about their customers and resolving any issues what so ever.

Business will not honor return policy. They have repeatedly failed to contact me to process the return within their stated time frame.
I had placed an order (order# ***) on 3/27 via realtruck.com.I have ordered and received the incorrect item (Part #:***) and desired exchange it for the correct item (Part #: ***

I contacted realtruck.com via phone at the phone number advertised on their website, 1-877-216-5446 on April 1. I spoke with Cieryna M from customer service to explain the situation. Cieryna entered a customer service ticket (ticket# ***) and verbally indicated that a customer service representative would review the ticket and respond within 72 hours. After not receiving a response after 6 business days, I responded on April 9 to the email ticket to check on its status. (The email correspondence has been uploaded with this complaint)

As I did not receive a response to my email, I utilized the online live chat feature of the realtruck.com site to attempt to check the status of my request. I followed the prompts to provide the relevant information and when asked, indicated that I would like to be contacted by phone/ The prompt indicated that a representative would contact me within 72 hours. More than 72 hours have now elapsed and I have not been contacted. (The chat correspondence has been uploaded with this complaint)

No response has been received to my email and no representative has contacted me as of this complaint on April 17.

I no longer have the time to waste to pursue my attempt to exchange the item for the correct part. At this point, I simply want to return the item per the terms listed on their website at https://realtruck.com/returns/ however, they have repeatedly failed to fulfill their commitment to contact me to process the request and so I have been holding on to a product that I cannot use while they are holding on to my payment of over $200. I understand that sometimes it takes time to process returns, however, at this point, I do not even have a confirmation that my return request was acknowledged or any assurance as to when or if the request will be processed. This is simply poor business practice.

Order placed 1/27/20 eventually requested refund. Refund as never been done
1/27/2020 ordered ***, Invoice #*** for***.
Steps arrived damaged. Twice said they would replace - never did.
We then requested a refund. 3 times they said they would refund. Never have, and the last time they said they refunded was 4/3/2020. Still not done as of this date. They said credit card company holds it up. I called credit card company, and they have not and do not do that.
Dennis has made NUMEROUS phone calls, and we've made numerous online contacts with them. They open and close a "ticket" and never do ANYTHING.
Has been 3 months and we have to steps and no money.
I could not find this business in the Florida Corp. Comm. records. I am doubting if they are even a legal/legitimate business.

Ordered cover which was never delivered. Shipper nor seller will resolve.
I ordered my cover on 3/29/20, and it was promised to be delivered on 4/1/20. The matter was escalated by both the company and ***, who then delivered the package to someone else on 4/4/20. None of my neighbors have it, and *** doesn't care because they delivered it somewhere, but refuse the check gps for the truck at all. I spoke to a dispatcher at *** who proved they were falsifying records on the package delivery attempt, and it was lost at their warehouse. Gator covers does not care because *** says they delivered it. I am now out the money and the tonneau cover. I have spent countless hours on the phone trying to resolve and am beyond disappointed.

Placed two orders on 2/24/20 (order # *** and***) and one item on each ticket does not fit my truck. Got no customer service satisfaction.
2/24/20-order #***-nerf bars pn 1as*** $203.29
Order#***-bed liner pn Dez-*** $104.99, mud flaps pn *** $68.81, floor pans pn hul-*** $128.95. Ordered by phone from Donald ext*** because 2019 Silverado wasn't shown on the website and I needed guidance.
Order received 2/28/20. Installed liner, pans & called Jonathan G ext*** on 2/28 when the nerd bars wouldn't fit and he said they were wrong, gave me a ticket request number ***, and said someone would contact me on Monday 3/2/20 with a fed x return authorization number. No response so I emailed and called and left a message and no response. Called back 3/3/30 and talked to Jack who said Nellie would be in at 9:30am and call me. Still, no response. Since then I checked the mud flaps and they don't fit either. I wanted to exchange these for the correct ones but now I just want a refund on the nerf bars and mud flaps!

Good evening, I have reached out to Gator Covers (Real Truck Customer Service-Brittany F) to request a refund for the Gator Cover on my 2015 GMC Canyon. This cover has leaked since it was new. I have sent date stamped photos the next day after it had rained with a forecast snap shot picture. Now Brittany F wants me to do a water test and send photos of where the leaks are coming from etc. First of all the 60 day warranty or the 3 year warranty is a joke because I paid for a bed cover that should not cause my luggage, groceries, golf clubs or anything I put in my truck bed to get wet or soaked unless I use a large garbage bag to cover it. I have offered to pay the additional cost for the upgraded model or send mine for an even exchange for a new one. So far this company is a let down and will probably give me the run around. Scott C

Recieved damaged nerf bars. Company refuses to send replacements or offer a refund.
Ordered a set of Iconic wheel to wheel nerf bars item# *** on 1/06/2020. Received damaged product on 2/13/2020 at approximately 4:30 pm. called customer service immediately after getting package off of the truck, which had to be unloaded with a forklift in the middle of a busy street. the package was damaged on one end, I opened the product while speaking to Cieryna M with customer service at Real Truck. I told her about the damage and sent pictures of the damaged package and the bars inside, and the instruction manual was even destroyed. She started ticket #***, and said that one of their agents would contact me in 24-48 hours to resolve this claim. Eight days later on 2/21/2020, after several calls by me to customer service, I get an email from Crystal S from Real Truck customer service. She states that all they will do is offer me $25 for my the damage. I informed her that was unacceptable, so she said she would contact her manager and get back with me. On 2/24/2020 I received an email from Crystal S saying that all her manager would offer was $50. I sent a reply back saying that was unacceptable and that is where we are now.

Unable to get refund on defective parts
Product_Or_Service: TPMS Sensors
Order_Number:

I ordered the wrong running boards, I called to correct this issue and a return was authorized, they have boards back since 2/11 and still no refund.
I ordered the wrong running boards and contacted Real Truck for a return and to order the correct ones. After getting the return authorization The package was shipped out via fed ex tracking number ( *** ) on Feb 5, 2020. They contacted me back once the tracking number showed movement back to them. They placed the new order for me and asked for the payment difference, this was all done on Feb 6th 2020 with order number ( *** ). On Feb 7th 2020 I was contacted by a Real Truck Customer service rep named Trein R. He proceeded to tell me that the new order was going to be on back order and would like to know what my wishes were for this order. I told him let me think about it and I would call him back. At 10am this same day I called him back and asked for a full refund. He told me that he would reach out to the manufacturer to confirm my cancellation and request a refund. On Feb 8th I emailed him back asking how long this refund would take and I tried to call and got no answer to my question. On Feb 11th, I again emailed and called with no answer back until around 220pm when he emailed me back. He told me that my order was cancelled and requested a refund from the refund department, he said once the refund was processed he would email me a confirmation. On Feb 17th I sent him another email telling him that I noticed that the running boards were returned to them on the 11th at 945am and signed by W W of their return department, and I still have no confirmation of my refund and if he could get back to me. Again I called his number and left a message with no reply back. On Feb 19th I called their customer service department and spoke to a Gwendolyn at 10am. She proceeded to tell me that a refund was request on the 18th and to allow 7-10 business days for the return. I explained to her that the return was supposed to have been processed on the 11th, she asked me to just wait the 7-10 days. It is now the 21st of Feb and I still have no answer where my refund is. How much longer must I wait. I don have all email transcripts with Trein R if needed. Also his phone number is ***, which he never answered for me. Also I tried to call their cooperate office at the numbers listed on the Revdex.com site but would always get " Sorry we missed your call, please call back during normal business hours". I called at 8am EST, 10am EST, 2pm EST all with the same message, very strange for a B rated company.

The wedsite miss lead to ordering the wrong size tonneau cover. Real truck will not exchange for correct size.
Ordered Tonneau for son for gift. The website showed it would fit 6'6'' bed, but it is too short. Part #*** is for a 5'8" . We bought it on 12/8 wanted to make sure we had it for his birthday in January. It was delivered 12/12. Unfortunately the weather was not great so when we had a decent day, he went to install and found it was too short. I went back on the website and put the part number in and it said it would fit a 6'6" bed. I called RealTruck and was told it was pass 30 days no exchange allowed, Vendor policy. I called the vendor they said it is realtruck policy not there's. The costumer service person at real truck recommended I try to sell it on a resale site to try to recover some money for it, to re-order the correct size. I tried to tell them the website was misleading and sent them a picture of it telling me the part number says it will fit 6'6''. They did not care said I was wrong. I am not asking for my money back just for an exchange for the correct size. They are the same price.

Had an issue with a product. After almost 2 months of emails was told I would receive an email with the solution still no email after almost 2 weeks
My fiance ordered vent shades for me for christmas. I installed them according to manufacturer specs. The adhesive strip didnt stick and they fell out. I contacted customer service and took forever to respond to any email I sent in response to their questions. Finally on 2/7/20 my fiance called and spoke to a supervisor. She was told that they would check with the warehouse and have a response by the end of that day or first thing the following Monday. As of 2/18/20 we still have not received a response. I have since ordered from a different company and only after expressing that I would be contacting the Revdex.com did I receive a response via email after I specifically requested correspondence by phone. I gave the information requested and havent heard from them since and that was on 2/15/20

Refusal or neglect to respond to request to refund or exchange although I have met every criteria, and they have failed to abide by their own standard
1. Purchased bug shield, but it was for wrong year.
2. Called to return and get refund or credit to purchase one more expensive.
3. Told via email to "field destroy item and send pictures confirming that I did so.
4. Called and confirmed that they had all my information needed.

Since then, no response to three emails, one corporate customer complaint submission, four messages left for specific customer service rep.

My ticket number is ***.

I have purchased approximately 15 products from company and never had a problem; however, I never had a need for a refund.

Company has hundreds of complaints from customers on same issue.

If I cannot resolve the problem now, I will seek the intervention of the Director of Consumer Protection in North Carolina, Florida, and North Dakota.

The grief they have caused me, and them, involves a mere $55.

It is the principle.

I have had no luck in my request for a return/refund.
I ordered a TruXedo TueXport soft, roll-up tonneau cover (#***) from the company for my husbands birthday on January 20, 2020. I did not receive any sort of email/shipping confirmation relative to that online order after I made it. I paid for the cover by credit card in the amount of $330.63, which did post to my credit card on that same date. I did receive the order nearly a week later, however my husband did not want that particular model and wanted me to return. There were no shipping documents with the package. I attempted to do online chats with the company, however on 2 instances only had automated response (not an actual human on the other side), while a 3rd online chat on February 10, 2020 I did have a human interaction. That person was willing to provide me my order #, which was *** (I otherwise did not have that information), however said they could not do anything else and said I had to call their 800#. I called on February 11 and was told that a ticket had been created for my return and that I should have received an email. They also indicated that a refund service rep would reach out to me in 1-3 days. I had to ask the RealTruck rep over the phone what email that was coming from, as I could not find one from "RealTruck" in my emails. The rep told me to search under the following name "Cieryna M", which I then was able to find a generic email from "[email protected]". A week later, I have heard absolutely nothing. The website claims they have a 30 day free return policy, and I am within days of that expiration. Between 3 online chat attempts and 3 phone calls, I have made no progress. All I want is to return this item and a FULL REFUND. It is clear this company is a total scam.

Can not get a refund for an item that was sent back.
I ordered an item and cancelled it the same day after doing research on the manufacturer. Aaron in sales told me just reply "Please cancel my order" and the item would not ship and I'd get y money back ($527.88). That was Saturday 1/18/2020. Monday 1/20/2020, I received an email stating the item had shipped. I called Real Truck and was assigned to Trystin who went on to tell me that customer service does not communicate with sales in scenarios like this. I asked how we can fix this. She said she would send me an RMA then I would return the item and get my money back. It took her 18 days to send me an RMA. I returned the item the very day I received the RMA. It is now 2/17/2020 and I still don't have my $527.88 back. They won't return my phone calls or emails. I have now started the dispute process with my bank. I just want my money back!

I am not happy with the outcome of my issues I have had with getting a proper fitting & working tonneau cover.
I originally purchased my first *** cover back on 10-14-2019 due to the first cover I ordered having manufacturer's defects ( It was not an *** cover). I received the cover on 10-17-2019 & wasn't able to install it due to my work schedule until 10/19/2019. Upon installing it, I noticed the side seals along the bed rail sides were warped. I let it on & did not contact anyone until 01/06/2020 because I thought it was just due to it being folded up in the box for so long & the cold weather. Well the seals stayed warped, even after having it parked in a heated garage every night. I contacted *** on 01/06/2020 to report it. They spoke with *** & I was informed to field destroy it, send pictures & they would warranty it. I did just that & then on 01-21-2020 I received the replacement. I told them I would not be able to install it until 01-24-2020 due to my work schedule. The sales person told me that was ok & to let her know if there was any issues after installation. I contacted *** & told them that the side seals were warped as well. I also told them that it was leaking in places that the first cover didn't. On 01-28-2020 I was told by *** that they spoke with people from *** & they were told by them that the seals will settle down & they would send me a seal kit to help with the leaking. I told them I did not understand why they were sending it, due to the seal being for the tailgate. On 01-29-2020 I notified both places that I was not happy with the outcome & either wanted a refund or a different model cover. The tech support from *** requested me to take and send some pictures...in which I did. That tech person did not get back to me, even after I tried every day, for several days. Trying to speak with someone at *** World, is like trying to pull teeth from a baby. I only ended up speaking to someone, because I kept calling & calling, until someone answered. After speaking to a new tech, I got pictures back, with markings on telling me I need to shim in numerous different places & also I was told that I would have to cut away my bed liner from in between the bed caps & the actual truck bed. Never once was I told that any of this was a possibility of having to do (when I purchased the cover based on the salesman's recommendation). Also it mentions nothing of the possibility of having to shim the cover and or cutting it where they told me I need to. It does mention in the manual of maybe having to trim the tailgate portion & also up from on the bulkhead. For the almost $1,000.00 I spent on the cover, it should not leak as bad as it does & also I should not have to shim it and cut it where I was told I needed to. Also the cover was supposed to be made specifically for my vehicle. I do not understand that the second one leaks worse than the first one & in different places than the first one. I still was not happy with the outcome & contacted them once again. After sometime I heard back & was informed that due to the age of the order (10/17/2019) that they cannot issue a refund or exchange. Why are they going back to the first cover order, when I did not receive the replacement/warranty cover order until 01-21-2020? I was also told that they would only send me shims. Their customer service is absolutely horrible, along with such a delay in hearing back from them. One should not have to keep calling a place, especially when you are told they would contact you.

Joke of a company. Dont be fooled, everything people are saying here is true. Tried to give then the benefit of the doubt. TERRIBLE COMMUNICATION. Not timely in the slightest. Ended up having to dispute the transaction through my bank. Products are good. They definitely deliver on that. Would never order through them again though. Not worth the hassle to deal these jokesters.

I ordered a truck bed cover for my truck from Realtruck.com website on 1/15/2020. I selected the cover that it said would fit my truck. When the cover arrived I found that it does not fit my truck. Ram had two body styles for 2019. This cover fits the "classic" model and not the new body style. I contacted Melinda M with customer service on 1/21/2020 and explained the situation. I was told I would receive a return shipping label within 5 business days by email so I could return the item and exchange it for the correct item. When I did not receive the shipping label I contacted customer service again on 1/28/2020. This time I spoke and emailed Connie T. I was promised the return shipping label again. When I had not received the shipping label by 2/4/2020 I called customer service again, this time talking to Isaac. I was told to be patient, that it would come. I called again today, 2/6/2020 and got an automated recording that the extension was unavailable.
Product_Or_Service: 1/15/2020
Order_Number:

Been trying to contact them for about a week and a half. Did get a response once and but that was it. Need further return instructions.
As listed in complaint summary been trying to contact them. Followed the instructions given to me .Was asked to send photos of damaged item to an e-mail address.This did not work so I am trying to get further instructions for ether a refund or a trade out for damaged part.Talked to a lady named Connie. My order number is***. ticket number is***.Connie contact number is*** ext.***.