Running Board Warehouse Reviews (%countItem)
Running Board Warehouse Rating
Address: 4414 SW College Rd Unit 1410, Ocala, Florida, United States, 34474
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Don't buy anything from these folks.
They are a joke.
You might eventually get a product but getting your money back if you return it is a
long and frustrating process.
After many emails and phone calls, I'm in month #2 and still waiting.
We apologize for the delay due to the holidays and year end inventories. Our returns are handled by the manufacturers who ship the product to you which contributed to this specific delay. Our records show you have already been refunded in full at the time of this posting.
Return request initiated and no follow through from RealTruck.com
I ordered weathertech floorliners on January 2nd. They were delivered to my house on 1/6/20. I removed them from the box and checked the fitment of my vehicle on 1/7/20. I was not happy with the way the product fit my vehicle so I removed them and placed them back into the box they were shipped in. I submitted a request for a RMA# and return shipping label on 1/9/20. After several days RealTruck.com had not contacted me, so I reached out to them. On 1/14/20 a customer service representative initiated the return process and told me to wait for her to contact me back with the RMA# and shipping label. After several more phone calls I was told that RealTruck.com was waiting on the manufacturer when in actuality they were waiting on the distributor. On 1/27/20 the RealTruck rep. Judyian J told me something about the distributor not authorizing the return because "The item was installed." Seriously? How else am I suppose to determine if the floorliners fit properly?
I still have not received the RMA# and shipping label (as of 1/28/20). I am so confused why this is such a problem. It's a simple return of a brand new, unused item that did not meet my expectations. This is not my first purchase from RealTruck as I have been pleased with past purchases, however this experience has drastically changed my mind. Come on RealTruck, why does this need to drag out? Honor your return policy and get me an RMA#, a shipping label, and my money back!
For reference: RealTruck order# ***
RealTruck ticket request #
I am seeking an RMA# and shipping label so that I may return the items I purchased as well as a FULL refund for these items.
Thank you for the update here. The agent is currently working with the distributor as they dictate the return eligibility and issue the RMA. The agent should be reaching out to you regarding the status.
(The consumer indicated he/she DID NOT accept the response from the business.)
This is the same response I've been getting since I initiated the return request. Initially when I made contact with a customer service rep, I was told that I'd have my RMA and return label within 24-48 hours. And each time I speak to someone they push the time frame even further. It has now been several WEEKS! I have been more than patient. I have never in my life experienced so much trouble trying to return an item. I would greatly appreciate management stepping in and resolving this in a more TIMELY fashion!
Customer has provided proof of drop off of the items to ***. *** should update our system by end of business today and the refund will be processed at that time. We wills end a receipt as soon as this occurs.
(The consumer indicated he/she DID NOT accept the response from the business.)
I never received the receipt that was promised. I had to call customer service again to find out if the system was updated. Was told it was and that they had processed the return. Meanwhile, the tracking numbers indicate that the returns were delivered back to the distributor and I still don't have my money back. I paid with PayPal, why is this taking so long? It's been more than 30 days since I started this process. How is it possible that*** can deliver my returned items from Louisiana to Pennsylvania (1300+ miles) and you cannot refund my money that was exchanged electronically? You were able to take my money extremely quickly when I made a purchase, you should return it just as fast!
the customer was refunded via *** and sent the information regarding the refund on 2/11. This case shows as resolved in our system.
No Customer Service!!
I ordered a MBRP Muffler system from realtruck.com on 01/04/2020. I received the confirmation on January 7th with a tracking number linked to FedEx. Expected delivery was shown to be set for 01/10/2020. I tracked the progress of the package and discovered that it wouldn't be delivered until Monday. I was ok with this until it was delivered to an address in Fargo, North Dakota. Nowhere near Utah. The package was rejected and shipped back to the distributor. I noticed the error and contacted realtruck.com via email on January 13th to let them know of the issue. I received no response to that email (ever). On January 15th, I called customer service. After a 15 minute wait for someone to answer, I was able to speak with Zipporah R. I explained the situation to her. She took my order number and the tracking number to verify what was going on with the package. She looked up the tracking number and said that the package was going to be delivered the next day. I noted that it would be delivering back to the manufacturer, not my address. She asked if I was in Ohio where the package was at the time we were looking into the problem. I informed her no again. She said she would pass this along to their package tracking department, and that I would be contacted shortly by them. Okay. I received a confirming email from her stating what she had just told me on that same day. I responded to that email to reiterate my problem to the tacking department as I don't think Zipporah understood what had happened. I never received any kind of response from the tracking department. I have sent several other emails, tried to call, used their live chat tool (not actually a live chat as stated on the website) since then and have received no response whatsoever from the company. My card was used to run the purchase. Because of the lack of response from them, I have filed a dispute claim with my bank for the purchase. I have still never received any response from realtruck.com about my problem. I have since found several review sites where other people have has similar problems. I don't feel that this company is reputable and should not be in business for just taking their customers money and then forgetting about them when they have an issue. Their customer service department is difficult to contact and they never respond to any comments.
I simply want a refund from the company for my purchase, as I never received the product. I don't want to do any further business with them once the matter is settled.
It appears the product that was shipped to the wrong address by the vendor. The item was rerouted back to the manufacturer as it was refused. The manufacturer confirmed receipt of the returned item and the customer was refunded in full on 1/23. Customer confirmed receipt of refund on 1/30 in ticket ***.
(The consumer indicated he/she ACCEPTED the response from the business.)
I purchased Putco Chrome Window Visors for my 2019 Chevy Tahoe from Real Truck. I received the product in an unmarked brown box with simply 4 visors inside. This is already unusual for all things Putco. I placed the visors in the channel only to find out that the front visors do not fit correctly and will not allow my windows to roll up. This confirmed my suspicions that Real Truck must have provided me a lower quality version of the Putco products that I often buy. I reached out to Real Truck to request a return and was told that because I put the visor in the channel that I can no longer return the product and that hopefully they could warranty it and send a replacement. I expressed to them my concerns about the quality of the products in which they provided me and informed them that I believe that I was being taken advantage of. They simply told me there are no refunds and they can't control what their vendors send out. This is unacceptable as I ordered from Real Truck and therefor Real Truck is to assume responsibility for the products in which are ordered on their website. I will work through Navy Federal along with other legal avenues in order to get my refund, but this type of company needs to be put on notice and customers need to be aware of how poor of a company this is.
Product_Or_Service: Putco Chrome Window Visors
Order_Number:
Refund The only sufficient resolution would be to receive a full refund. I have the products already packaged and ready to be returned.
Thank you for the inquiry. We do not stock Putco products in our warehouse so these orders actually ship directly from Putco to you. We work with manufacturer on all return and warranty requests directly and they dictate the next steps. It appears that we have a ticket in where they are reviewing the issue and Megan is your agent (***). We will continue to keep you updated regarding the proper front visors status.
(The consumer indicated he/she DID NOT accept the response from the business.)
This response is completely unsatisfactory. I have provided the pictures to the company and I have not received any response since. The products provided to me were faulty and I do not want any further products from Real Truck or Putco. I simply want to provide the faulty visors back to Real Truck/Putco and get a complete refund for the product. Real Truck states that the profucts purchased from them come straight from the vendor and that they are not responsible and can't issue refunds. That is completely ridiculous. I ordered the parts from Real Truck, Real Truck is the name that shows on my credit card and Real Truck is who accepted my payment. That in turn means Real Truck is responsible for what is delivered to me whether it comes from them or a vendor in which they use.
Agent has received notification from the customer that the 3M tape is not acceptable. Agent has reached back out to manufacturer to determine if return is eligible at this point.
(The consumer indicated he/she ACCEPTED the response from the business.)
Real Truck has provided a refund of my product.
Order for AVS 194974 AVS In-Channel Vent Visors for Ford F-150 submitted and confirmed by RealTruck (***). Total price with tax @$59.91 Billing/shipping address correct.
Jan 9 - called to see when being delivered. Informed they were delivered. Told them I didn't receive. Referred to Michaela P, Cust. Service Specialist who said she would refer my case to "World Class Customer Loyalty Specialist" to investigate, and I would be contacted soon.
Jan 13-no contact , called Ms. P and emailed. No response to either.
Called RealTruck, and was referred to Lillian B (877-216-5446x1422), another "specialist". She says it looks like it was delivered. She will contact Fed.Ex. who has 72 hrs. to investigate. If package not located, a claim will be filed and new order placed.
Jan.17-tried to get response from Ms. B by email-no response. Called her extension, no answer, left voicemail to contact me. No response.
Personally, I don't think my order was ever shipped! I should have read this companies customer ratings prior to ordering. A majority of others have trouble with receiving their merchandise.
Any help you can provide would be greatly appreciated. The order isn't for a lot of money, but now it's the principle involved with this questionable legit company.
***
Product_Or_Service: In-channel Vent Visors
Order_Number:
Delivery I would primarily like my ordered merchandise delivered. If they can't within 5 days (I'm moving soon), then a refund of all money. This company has to be held accountable, and not ignore their customer(s).
Once*** completed their lost package review a refund request was submitted on behalf of the customer. Records show that a refund was processed to*** on 1/31/2020.
From: ***
Sent: Friday, January 31, 2020 5:08 PM
Cc: ***
Subject: Fwd: You have a refund from RealTruck
Finally...
Thank you for your help with this claim Linda.
I will never deal with this business again...lesson learned.
Best
Trying to get real truck.com to refund me for a product
Purchased truck seat covers on 11-30-19. Prior to making the order I asked if it would fit the make and model which it did not. The quality of the product is great. I'm not sure it would fit any truck being so small. I requested a refund by phone 12-27-19 and spoke with Barb A I called 12-30-19 talked with Steve abstinence as I haven't received a shipping label. I called back 1-2-2020 spoke with Jeff about not receiving a shipping label. I called again 1-7-2020 talked with Alex he told me I will receive a shipping label by 5pm in this day. I haven't got one yet. I have emailed them Jan 8th, Jan 6th, and Dec 30th. The order number is *** ticket number is*** amount paid for product $46.28
A refund in the amount of purchase
Thank you for the information. The delay was caused by year end inventory upon reviewing your ticket as these ship directly from the manufacturer and they too dictate the return timeline. At this time I see they have authorized the return and a label has been sent over to you. Once we see movement on the return the agent will work on the refund or exchange whichever suits you.
(The consumer indicated he/she DID NOT accept the response from the business.)
I did receive a shipping label, fedex is scheduled to pick up their product tomorrow January 21st. I would like to leave the case open until I receive the refund. Thank you for your assistance in this situation.
We will leave your ticket open until the refund is processed. I see that the item has been picked up and is in transit. Your agent has begun the refund request and will update you with a confirmation once processed. This may take 48 hours.
(The consumer indicated he/she DID NOT accept the response from the business.)
The package is scheduled for delivery by the end of the day Thursday Jan. 23rd. I'm hoping my account will be credited by the end of the day Monday Jan. 27th...
Wrong item sent and have been requesting a return label to process refund / return since 02Jan2020.
Purchased seat cover
RTP-EICT02 - Ruff Tuff Exotics Camo Seat Covers order number *** on 11/17/19 for a Christmas present for my husband. Order was for a 2014 F150 Raptor , however f150 light duty trick seat covers were sent . Since this was a Xmas gift , it was not discovered until a couple days after Christmas when opened . On 1 and 2 Jan I attempted calling company and waited in hold for over 30 min before finally unable to wait any longer . Sent an email and never had any response . Sent another email on 6, 7,8 and 9 Jan. Finally spoke to someone in 9 Jan and was told a return label would be sent "urgent". This was also followed up with an email from Cheyenne K . On 10 Jan and 14 Jan I sent more emails requesting status - no response . Today 14 Jan, I spoke to someone and was told her supervisor said they would email the label by cob today- still no label to return - which is apparently the o my way tjj ok receive a refund of over $400 for item .
I just want a refund (and return receipt label )
We apologize for the delay in the initial response. Due to post holiday volume and year end inventories many vendors were not processing returns for the first two weeks of January. As all return requests are approved by them (and this was an exception since it was outside of our 30 day return policy) it did take a bit longer than expected. That said the return was completed and customer refunded as of 1/17
I ordered a plow and receiver over a month ago. The expert sales representative chose the wrong receiver. Many problems resolving this simple issue.
I ordered a plow and receiver December 2nd. The expert sales representative chose the wrong receiver which was never meant for a snow plow, but for towing my truck. I had the receiver mounted only to find out that it was not the correct part, and sat several inches too high. I then sent an email describing my issue along with several pictures. After a conversation with a tech on Dec 14, it was confirmed that I indeed had been sent the incorrect receiver. I was told that I would have to remove the receiver and return it in order to start the process of correcting this mistake. Again I had to pay labor to have the receiver removed. I then waited for 13 days until I received an RMA lable to return the receiver.The receiver was returned on Dec 30, and received by the manufacturer on Jan 2. I have emailed. I have called. I have chatted. I even resorted to sending messages via ***. In my last chat session, the sales person told me that he saw that the receiver was received in on Jan 2nd, and that he had no idea why I hadn't received my refund...that I would be contacted right away the next day to resolve this issue. Again, no call. No email. This has been the issue through this whole process. I have been in contact with more than 7 different people up to this point. And no one seems to know if/when I will receive a refund. They should have just sent the correct receiver when they realized that their "expert" sales person made a mistake, instead of trying to make me feel like I was the one that chose the wrong receiver and make me jump through hoops to get this issue resolved.
If the sales rep would have chosen the correct receiver this wouldn't be an issue at all.. When the techs realized that a mistake was made, I feel that the correct receiver should have been sent out right away. I now have had to pay all the extra labor costs, as well as having to pay to have my driveway plowed twice because I have a plow that I cannot mount to my truck. As I had stated in an earlier email (which I never goit a reply to), the only alternative I have would be recoup my costs, would be to have you send me the correct receiver with no extra cost to me. If that's not an option, I would like a refund ASAP. Unless I can send the plow back too without the restocking fee.
We have a supervisor who has been attempting to resolve the issue since 1/13 but we have had no response back from the customer at this time. We have offered several options for resolution but are unable to proceed until we hear back to ensure this is handled properly.
Realtruck should be called Real bad service
I called to make sure that I got the right part only to find out that they had their information on the computer wrong so of course I got the wrong part. Tried to get a hold of them and get them to send me the right part but after weeks of trying they offered to sell me the right part at 2 1/2 times that I can get it at manufacturer. Also after finding the part at Jegs they would not match the price as their guarantee stated. This is how they treat a customer after I have bought a tonneau cover and then exhaust system from them. They got those parts right but that's all they're good for. Save time and money and get it somewhere else
Larry - we currently have a supervisor reviewing the details of your incident and will reach out to you regarding the status of this claim.
Product return issue
I received the product "Gator SFX Tri-Fold Tonneau Cover" on Dec 29 from this company and the product didn't fit properly on my 2019 Tacoma, its a bed cover after I installed it it rain and the water came to my truck under the cover which it shouldn't . so I called customers service today Jan 7th to ask them how can I return the product but I was giving a hard time I was told because I installed for 20 minutes no return is allowed till a tech person talk to me which is not what they have advertised in their website as 30 days return policy see attachment. Its a bad business practice they only care about sales they dont stand behind their product and the lie about return policy.
They should accept he return and refund the money
this order is in process of being returned for the customer as of last week. Once *** picks up the package from the drop off made by the customer the agent will proceed with a refund or exchange per the customers wishes.
(The consumer indicated he/she ACCEPTED the response from the business.)
Item returned to the company and refund issued. Thanks
I received a Christmas Gift, which was purchased from real truck and I need to exchange it. You have to call for a confirmation #
I need to exchange mud flaps. I have been calling for over a week and all you get is a recording that tells you to hold on. I have held on over a half hour and still no answer. You cannot return without authorization # and they will not answer the phone (customer service). I have written them twice and even left 2 messages when the were closed. Nobody has ever contacted me. I think this is a scam and they have no intention of answering the phone so people cannot return items or exchange them. Very Frustrating
I need to exchange the wrong mud flaps I received for a Christmas Gift for the correct ones for my truck.
We can see that you did indeed reach out to us within the 30 day return window however due to holiday hours and higher than expected volume we failed to respond back to you and the vendor with the request during this time. A rep will reach out to you shortly in order to assist in processing the return for a refund or exchange. We apologize for this oversight.
(The consumer indicated he/she DID NOT accept the response from the business.)
They did respond and I have returned the item, however, I am still waiting. They said there is No movement on the return and It was picked up 3 days ago. They sent no paper work at all and I could not even choose exchange because there was no paper work. Only a return label. I am afraid I am still going to have problems. I thank the Revdex.com so much for your help.
We provided the on 1/9 and the agent noted "I will be able to place the exchange order for you or refund the card that was used for payment as soon as I see movement on the returns label I assigned to you." We were able to see movement from *** on Tuesday and placed a new order at the same time. We emailed this information over at 4:30pm. Our records show that sales order*** is currently out for delivery by end of day 1/17.
(The consumer indicated he/she ACCEPTED the response from the business.)
I received my exchange which is all I ever wanted. Thank-You so much for all your help
Horrible customer service and lack of follow up and action
Ordered window deflectors from this company and when received they were not the correct part. I contacted company SEVERAL times on 12/31/19 before actually making contact with a customer service person who happened to be Charranda W at ext. 1532. She gave me a ticket # *** and told me I would receive a return label for the wrong parts to ship back and my needed parts would be ordered. To date 1/6/20 I received an email with y ticket number no return label. I was on the phone 2x today 1/6/20 for 40 mins each time waiting for someone to answer including Charranda. I left her a voicemail. I want a return label and I want the correct window deflectors.
Answer the phone and take care of customers. I want to return the incorrect accessory and receive the correct window deflectors as stated on the phone.
Due to end of year inventories many warehouses were not available between 12/31 and 1/6. Charranda created the ticket as noted on 12/31 and sent it to our returns department. The warehouse responded on 1/7 with the return label which was sent to the customer within one hour of receiving. At this time we are awaiting the product to be on its way back so that we can have the warehouse send out the proper item.
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept it because I received my refund. Still unsatisfactory service. No call backs no nothing and leaving customers on hold because of inventory is ridiculous.
Real truck is a scam buyer beware ! I'm trying to return mud flaps in which they sent the wrong ones! ( which this seems to be a recurring issue) they even have a waiting list on returns! They note what me to destroy my unused mud flaps.
This request came in on 1/3 with warehouse closed for year end inventory through 1/6. The rep has let the customer know that this would be what we consider a "field destroy" as this is the simplest most cost effective way to process the return (non-stockable) and refund the customer. We are simply waiting on the pictures of the product being "destroyed" )i.e. painted, dented, crushed, etc in a non -useable fashion) and the refund will be processed at that time.
Canceled my order for a refund of my money I keep getting the runaround was told parts are on backorder I called manufacturer they told me they're not
I canceled my order on Monday December 23rd I was told the manufacturer put the parts on a national backorder I called the manufacturer they said that's not true they have plenty in stock so the order was never placed I've called several times and emailed several times requesting my refund they keep telling me the manufacturer has to email them a cancellation first after reading reviews several other customers were told the same thing as me parts are on backorder some people have waited a month and still haven't been refunded I was also told they can't legally keep my money longer than 5 days once they're notified of a backorder it's been 5 days I paid $201.14 my order number is *** I purchased these 12:15 19 cancel my order *** still haven't received refund part number*** paid with my debit card
All I want is my money refunded!
Upon reviewing the incident tied to the order our records show the customer was refunded in full on 12/27 back to his original form of payment. Due to holiday hours it shows that we received the cancellation request on 12/23 and process within two business days. IF the customer has not received his funds we can provide a refund receipt that he can take to his financial institution for them to review.
received wrong product. returned 12/11/19, as of today no refund.
I have made several attempts to get me refund they always say in process.
ordered 11/23/19, received 11/27/19 would not fit my truck. Called 11/29/19, they said would need to create RMA # & would send me return shipping label. received return label 12/5/19, they received back on 12/11/19 (tracking Fedx #***).
On 12/8/19 email states "issued resolved", no product & no refund.I did not write down date I called customer service, said it takes 10 days for replacement, was never told that before, told them to cancel & want a total refund. Last email 12/19/19 stated
Lillian B (Real Truck)
Dec 19, 5:10 PM EST
Hello ***,
As per our earlier conversation, I will be reaching out to the manufacturer to confirm your cancellation request and then I will proceed with a refund for your order. I will send you email confirmation when that is complete.
If you have any questions or concerns in the meantime, please do not hesitate to contact me.
Sincerely,
RealTruck Lillian Burgos
Order Fulfillment Specialist
Real Truck
2303 SE 17th Street, Suite 102 Ocala, FL 34471
Phone 877-216-5446 ext 1422
Replied 12/27/19 that I have received any refund...no reply as of today.
I want a total refund on the purchased price.
Customer was refunded on 12/30/19. This has been resolved.
I
Awful customer service.
I ordered side steps for my truck and a set showed up for a different truck. I to tried to call customer service and was on hold for over an hour. Once I was connected, I was informed that they couldn't start to get the correct order on its way until they got the return. So just because of your bad service I have to waste even longer than to get the right ones.
Send me the right ones and pick up the wrong ones when you deliver the right ones.
We have been unable to locate any service issue tied to a customer named *** that has ordered steps from us. If you can provide the incident number, original sales order, or the email address tied to the order then we can do some additional research. Based on the information provided here this would be protocol as these items ship directly from the manufacturer to the customer. If they shipped an incorrect part they will require the return of said item before shipping the replacement.
(The consumer indicated he/she ACCEPTED the response from the business.)
I called a few days later and the second person took care of everything.
After being instructed to remove the item from the packaging the company is now refusing to take return of the item. They consider the item installed.
ORDER #:*** Order Date: 12/11/2019 $687.94
The first tonneau cover I received had damage on the package so I refused the delivery. Real truck advised me that I should not have done that. The second cover arrived again with damage to the box. Upon instruction from real truck I opened the package and noted damage. Upon instruction I was advised to remove the cover from the package to see if there was any additional damage. The only space that I could adequately open the cover was on my truck bed. At that time I noted that the knobs were hard to turn and now they are completely stuck. I have asked several times for a replacement or a credit but they are refusing. I have filed a similar complaint with my credit card company.
At this point since I was sent two and neither one met my expectations I am asking for a full refund.
The agent should be contacting you today. As this is a Gator item that was purchased we have a 60 day Gator Guarantee (even on installed items) where you can swap to another Gator product if the cover does not meet your expectations. This appears to be an oversight from one of our newer agents but they will work to rectify this with you promptly.
(The consumer indicated he/she DID NOT accept the response from the business.)
They have not kept their word. Real truck did not give me an option to exchange for another Gator product. They will not call me and rectify this issue!!
Horrible customer service!
I can see you have been communicating with your service rep as well as a service supervisor Tues, Wed, and Thursday of this week. It appears all of your labels have been sent and the team is awaiting the return to work on next steps for you.
Company refuses to response to cancellation requests.
After I waited 7 days and 5 business days and 2 calls to customer service I found out the product I purchased was back ordered. On the first call I was told 1-4 business days before the item ships. Called back the second time and was told 5-10 business days. The rep then advised they can put a tracking request in and I would be contacted. They contacted via email like advised and was told that it was back ordered and they couldnt keep my money if the item is backordered for longer than 5 days. I emailed stating to refund me and 4 days later no refund and no response. Called on 12/19 and talked to a rep and they advised all they could do is resend my same email back to the Ra'Dezja P who is the lady that advised me a refund would have to be done. This company refuses to return my money. They are nothing short of petty thieves.
I want a full refund and want corrective actions at their location to prevent this from happening to some other customer.
We so apologize for the various bits of information that were provided with differing timelines. The company that makes your product was recently purchased and as all of our items ship primarily from the manufacturer to the customer we provide the information they give us in good faith. In this case the delays became longer until the notified us of the backorder. The order has already been refunded and should be visible within the account from which you paid.
(The consumer indicated he/she DID NOT accept the response from the business.)
A refund was done but no admittance of lack of customer service. They completely held my money captive and refused to respond back until I filed a complaint.
I ordered a product almost a month ago. I have emailed, called, and left messages for customer service and no response.
I placed an order on 12/5/2019. The item was seat covers for my husbands 2015 Chevy Silverado. Order number ***. I have tried to contact customer service to check verify when the product would ship. I have left numerous messages, waited on an automated hold 3 times for over 30 minutes, and have emailed numerous times. I can not get the company to respond. If my order won't be ready in time for Christmas then I just need it cancelled.
I still would like the item, however, if the item can not make it to me by December 24, 2019 then I just would like to cancel it. I would appreciate someone to call me with the information.
customer reached out to us on 12/16 regarding order status and the agent responded same day with an update showing that *** expected delivery was 12/26 due to their volume. The order shows delivered as expected by the carrier.
Would like to file complaint against THI E-COMMERCE, LLC during business as WWW.***.COM to obtain a return authorization.
I recently purchased two sets of seat covers (front & rear) for my truck. The rear set was made for a different style of seat, and I thought it would be simple to acquire a refund. After finally getting through to "world class customer service", I talked to Eric who was courteous, but our conversation ended with "if you don't hear from us in a couple of days, call back." I thought this was strange, because most reputable on-line vendors will immediately issue a return authorization. Eric was right...I did have to call back, and have called back several times. The responses have included "to be fair to others, we'll get to returns in order of initial customer contact," and "we need to contact the manufacturer for authorization." Although these are reasonable excuses, it should only take a few days to contact the customer with an authorization...most respectable retail companies include a return shipping label with original orders. After reading on-line customer reviews and going to the Revdex.com website, I started to formulate an overall picture of what was going on. As other complainers/reviewers have deduced, it appears the "world class customer service" hopes customers give up so returns will not have to be processed. (Customer Service Ticket No. is ***)
I just want to receive a return authorization with a sequential refund in a timely manner.
Due to the high volume of holiday sales there has been a delay in receiving updates on RMAs from the manufacturers. This particular return has been requested and we expect an update by end of business 12/17. I can see the agent has communicated the last update and should be providing the label as soon as the RMA is sent over.
(The consumer indicated he/she ACCEPTED the response from the business.)
I have received a shipping label for a refund, and have shipped item. I trust the refund will be processed in a timely manner. If not, I understand I can reopen the case. Thank you.