Running Board Warehouse

I ordered bed rail covers June 11th,2020 from REALTRUCK whom hides behind "THE E-COMMERCE"! Today is June 29th!
REALTRUCK whom hides behind "THE E-COMMERCE"
Verbally took my order on June 11th 2020!
Here we are June 29th mid day and my item still haven't shipped nor have they assigned a tracking number!

I was told my item would ship either the 1-2 days! After waiting 6 days without a tracking numberns I called them.
Their phone reps are always too busy, they had an option to, have them return your call. I chose this option because system also informed me, I would receive a call back within 45 minutes! Never did receive a call. So later on that day I went back to their website and found a way to message them. I still received no reply from them! I continued to leave messages every other day and still no reply! I call back and waited this time, it must also be a ploy cause it did not take 45 minutes to get someone. It has now been over 2 weeks and still nothing! The rep says, I see you've sent in a few messages let me combine them. Ok, so you received my messages, why no response? Her ONLY reply was that's a different department and "Mrs.B" (NEVER once was I addressed as "Mr. Or Sir"! would look into this! I explained to this representative, if I do NOT see a tracking number today, kindly cancel my order and refund me immediately!!
AGAIN, I waited a day or two and NOTHING! Called them back today and same thing 45 minutes hold time, after 15 minutes I figured maybe it was going to take 45 minutes, the system said you will not lose your place in line, so I agreed to have a return call (should be 30 more minutes)! It took them almost 3 hours before I received a call back!
Only to have this representative tell me the same as before, " I will have Mrs B look into this"
I of course am pretty livid with their lack of communication! Covid-19 or not! They should at least have the decency to return a call !
The rep puts me on hold, instead ends the call. 2-3 minutes she calls me back to apologise for ending our call.
She transfers me to "Mrs B" who responds with "how may I help you"? SERIOUSLY!!? Didn't the rep explain to you what was going on? She replies with oh, I see you are calling about the bed rail covers, I'll have to look into this. ARE YOU SERIOUS??!

I informed her that last week when I spoke to them, if they could NOT get me at least a tracking number to cancel it and Refund me! Why wasn't that done??!
She says I see it is at another warehouse I can check with them and if it's in stock you will have a tracking number in 1 to 2 days.
NO!! I WANT YOU TO CANCEL MY ORDER AND REFUND ME NOW!
Her response was it can take anywhere from 3 days to a week before I see a refund!

I have no clue how this company is still in business!!

Item paid for. Item not shipped after 14 calendar days. Absolutely no way to reach company through all given means.
6/12/2020 - Placed order with Realtrucks.com for 2 headlight housings which at the time of order, the web page said was is stock. (See pg1 of Realtruck.pdf)

6/19/2020 - After waiting 1 week and still not receiving a shipping confirmation. I called Realtruck customer support. After waiting 1 hour and 13 minutes on hold I finally spoke to Gwen V who told me the that the order should have shipped no later than 3 business days and that I should have received a shipping email. When I told her that I did not receive an email she responded "Oh, I can see that it hasn't shipped and I will have to have a " Customer Loyalty Specialist" investigate why. They will get back to you within 2 business days". We then agreed that this meant by close of business. on 6/23/2020. She then sent an Email subsequent to our phone call. (See pg 2 of Realtruck.pdf)

6/22 -23 /2020 - Realtruck did not respond as I was told they would.

6/23/2020 - Nearing close of business, I called Realtuck after not hearing from them. After waiting 1 hour and 41 minutes on hold, the phone call disconnected.

6/23/2020 - After hanging up the phone, I immediately went to the Realtruck website and utilized their online support system which the webpage specifically states is "Live Chat" (See pg3 of Realtruck.pdf) This turns out to be not live chat at all but a web bot that will only accept a series of preprogramed responses which it prompts you with as you proceed through the "chat". It then sent an automated email subsequent to the "chat" (See pg4 of Realtruck.pdf)

6/25/2020 - Attempted to call Realtruck. After 2 hours and 21 minutes on hold and the message continual repeating that wait time was still in excess of 1 hour I ended the call.

It should be noted, that before placing an order with Realtrucks.com I did cursory research of the company and got an overall approval rating of approximately 4.3 out of 5, leading me to believe they were a reputable company. After having the stated problems, I did more in-depth research and the mean average of the customer reviews comes to 1.6. ALL of the customer complaints mirror my experiences exactly, with some customers not receiving products after 2 months. A common theme from RealTrucks, whether in email or the message repeated while waiting on hold on the phone, is they are currently experiencing a high volume of customer service requests. I will also note that some of the customer complaints date back to August 2019. This, to me, indicates that they are not a company that is temporarily overwhelmed by a sudden inrush of orders, but a company that is perpetrating an ongoing pattern of deceit and fraud. Just a perusal of the complaints on this very website seems to bear witness to this.

We placed and order than was immediately charged to our account. The order never shipped and no one will return are attempts to contact them.
On 6/8/2020 we were charged 150$ for and order for shocks for a 2011 Ford F-250. The order email sent confirming our order, however the order has never shipped. We have attempted to contact customer service to cancel our order multiple times and sent multiple emails that have no been returned. My husband was told he would receive a phone call on 6/22/20, which he never received. He has sent several emails with no response.

I received the wrong running board for my 2019 Ram . on 6/8. realtruck will not send me return shipping label/ instructions
Realtruck sent me the wrong running boards for my 2019 Ram on 6/8. order #*** I have spent several hours on hold waiting for customer service. I have emailed them 4 times. I spoke to Alice a week ago. She told me she would get me a return shipping label. Nothing is working.

They get zero stars from me. Spent HOURS ON HOLD, PROMISED RETURN CALLS NOT ANSWERED, At this point I just want to return product and not exchange but no one will return my call, live chat or email.

I placed an order for a truck accessory on 6-8-2020 and was charged but never received product. Also hard/impossible to get any information
6-8-2020 purchase date with their order # *** for a total of $213.85 including tax on my*** credit card. The item is *** 5" black running boards.
I have just spoken with*** today, as well, in case the item is never shipped.
I'm ok with either a credit or even the delivery of the product if it's timely.

Sent wrong bed cover. Can not get ahold of anyone to get replaced. Tried every avenue.
I originally ordered a retrax powertrax XR bed cover but decided I wanted to switch it to the powertrax Pro. So I called the company and had them cancel the one order and place a new one. To which I provided the lady all my vehicle info. All was well and I received the bed cover before the time allotted. It was when I went to install it I noticed it is for a GMC Canyon. My truck is a 2020 Silverado 2500.

I tried calling but was on hold for over 1 hour. I tried emailing and got nothing. I then tried live chat to which I was promised a response in 2-4 business days. Which is obsurd. But whatever. Still 4 days later I haven't gotten a response. Tried all methods of communication multiple times with no luck. Even tried messaging on***.

I purchased a #R606 Retrax sliding truck bed cover. It started to leak and I took two pictures of wet carpet in the bed of the truck. We went back to the company who installed it for me and there was no problems with the installation, you just could not see on the outside or inside where the water was coming from. I had to call 3 times to start a claim they said the bed cover company was really quick at replacing them. I proceeded to ask about returning the money that we had to pay to take it back off and put a new one on. We paid $150.00 to have it put on and it will cost $150.00 to take it off and if we ever get a new one it will cost another $150.00 I asked and they said they do not pay for that. Why should I have to pay all of that when it is clearly defective My husband was transferred to a supervisor (Max) and left a message The supervisor called my husband back and my husband was at work so he left a message . My husband called 4 more times and to no avail he never received another phone call. I sent 4 to 5 email and nothing was sent back. It is apparent that they just do not call back and follow up or know anything about customer service. The cover cost me $1299.00 plus tax. On there website it does not show previous orders. I can not deal with a leaking cover. When my husband first noticed it all of his tools were wet but thank goodness they did not rust and he was able to wipe the off. Had we know we had this many problems we would have never bought one thing from them. I really hope they take care of this Contacting them does no good
Product_Or_Service: Sliding truck bed cover
Order_Number: Not able to get it w
Account_Number: Do not have one

I purchased wheels for my truck in Feb 2020. Shortly after my purchase is when everything was shutdown due to Covid 19. Order came in damaged
I ordered a set of 4 wheels for my 2019 Ram bighorn from realtruck.com on Feb 10,2020 and they were delivered on Feb 14,2020. They have the worst customer service and will not take care of you if your order comes in damaged!! I ordered a set of 4 fuel revolver wheels and one of them was damaged. After chasing them down for over a week I get a notification telling me essential I'm stuck with a damaged wheel that isn't safe to drive on and they aren't going to help me at all!! What the heck am I suppose to do with 3 good wheels?? Highly upset with both RealTruck.com and Fuel Off-road for their poor customer service and not standing by their product. Is asking for a safe wheel so much to ask for?? I should have just went through another company that will take care of their customer instead of purchasing here. I won't ever make that mistake again. They said because it was longer than 30 days they weren't going to honor a replacement or refund. It was due to Covid and the fact that I chose to pay my bills and not buy tires right away to put these wheels on. They remained in the box until I purchased tires earlier this month and the installer unboxed the wheels and discovered the issue.
My invoice number from RealTruck.com for this purchase is
***.
My name is

I orderd parts on 6/10/2020 .money was taken out of my account same day.I never receivedd order . cannot contact the company .I need my parts or my $
ORDERD 6/10/2020 3 INCH LIFT KIT $13 9 *** CARD CONFIRMNATION *** LAST CONTACT 6/21/2020

Ordered fender flares for a 2019 Dodge Ram and received parts for the wrong year that don't fit, has paint chips and company won't send return label
I'm writing to notify you of an official complaint that is going to be filed with the Revdex.com if there is not a resolution immediately. My Fiancé *** ordered a set of fender flares on 6/2/20 for 2019 Dodge Ram, upon receipt of the fender flares we pulled them out to install and noticed the bolt patterns didn't line up and the cuts of the fenders didn't match. Upon further inspection we've found that these fenders flares are for mode years 09-18 a different body style then the ones advertised and purchased. We notified customer service on 6/11 of the discrepancy and requesting a return label so we can return the product to you and receive a full refund as we no longer desire to complete this transaction. We were told someone would be in contact with us within 1-2 days and now 9 days later we have still not heard from any one nor received a return letter. Please immediate contact us with a return label so we can begin to return these fender flares. Also of note is there was visible imperfections in the fender flares right out of the box. So not only were the fender flares for the wrong year they had paint imperfections on them. We can be reached at either *** or ***. I will be simultaneously uploading a formal complaint to the FTC, Revdex.com and state attorney generals offices due to the lack of communication, follow through, inability to process a refund and receiving the incorrect product.

Order

Horrible customer service. They charged me twice for an order of a tonneau cover and when I tried to get a hold of them, they never returned my calls, emails, or live chats. I sat on the phone for over two hours waiting to talk with a customer service representative and was hung up on. DO NOT DO BUSINESS WITH THIS COMPANY! I wish I would have read the Revdex.com's customer reviews before purchasing from this company.

Ordered a product over 3 weeks ago and have received nothing from this company. on June 8 I placed an order for *** - MBRP Black Series Exhaust System
2019 Ford F250
Crew Cab 6'9" Bed 6.7L V8 Powerstroke. My order number for this product is ***. I paid with a credit card and the money was collect on june 6 from my credit for the total amount of $450.70. I received a confirmation email that my ordered was placed and nothing after that. I've tried calling them several times and I have waited on hold for over 2 hours and have also used the keep my place in line to receive a call but only rings once then hangs up. I cannot get anyone to answer. I've sent emails with no one responding to them. I've used there online chat which is a robot and no matter what you write ask same questions. I just want my money back so I can go elsewhere to buy the product.

I was two products for my truck. They were sold as a package. I received 1 and not the other.
I ordered a(salesman Jeff)suspension kit and an add a Leaf for my truck and it was confirmed on April 20, 2020, confirmation ***. The Airbag system shipped on May 1, 2020. I sent and email the same day asking where the add a leaf was, and got a response on May 7, 2020, from Shirlyin T. That said I would hear from someone with in 48-72hrs. I never got an email or call in response. On May 11, 2020, I called and spoke with Bre B. Bre B. was not sure why the add a leaf was not shipped so she created a ticket #***. We emailed back an forth a few times and I was told that due to Covid it would take an additional 1-2 weeks before they would get the product from the supplier. They then sent me an email to rate them and I expressed Onthat I was dissatisfied and wanted help, no one responded. June 5, 2020, I called Realtruck back and spoke with Betty H. She told me that my order was canceled and that I was sent an email. I was not sent and email, nor did they refund me. Betty H. put in a new ticket #***. On June 10, 2020, I emailed them again and asked for a full refund since it was sold as a package deal or to send me my add a leaf spring. I told them to respond by June 12, 2020, or I would contact the Revdex.com. I never received and email, phone call or any other type of contact. I have not been compensated or received my entire order.

never recieved correct item or refund
I purchased tail lights for my truck in the beginning of may. called to place order to ensure the right parts were ordered was told ships in 5-7 days. Recieved nothing. Two weeks later recieve an email that the part was on back order. call once again to get other options select tail light that was correct and in stock. recieved part but was'nt correct for my truck. called again and keep being told they will send me a return label and no refrence to getting me the right part. Finally Spoke with Amy and she seemed more interested in getting the returned part ,than getting me the correct part. I explained I already recieved a warning due to tail light not working but that was no concern of theres.Amy finally gave me an option to purchase a $500 pair of tail lights which is more than double of any other taillights on the market. I requested a refund and that has not bee done either, I since have read other reviews of the company and see they basically have no issue taking orders and charging without giving product. Getting through on the phone is always over an hour wasted just to get through and when you do get through they continue to put you on hold seemingly hoping you will hang up.

Unable to contact anyone to start a return. I have emailed 2-3 times, currently on hold for customer service for over an hour. Unable to reach them
Purchased a set of floor mats for Dodge Ram and Honda Accord. Mats are not defective, just not happy with them. Want to return them as I found what I am looking for elsewhere. I initially tried to cancel my order within 24 hrs of purchase, submitted two claim tickets for customer service to call me. They did not. It has been several weeks. I received the mats, and am trying to start a return. I have emailed and submitted a ticket for return call. I have called all morning, requested a call back to keep my place in line. Nobody has contacted me. I am currently on hold for almost an hr and a half. Still waiting. Live chat tells me to call said number for customer service and offers to submit a ticket, which I already have done. I simply want to get the return information so I can send back these nice floor mats that I don't want.

Ordered parts for truck on 7th of june. I got order confirmation but no tracking or anything. Have tried several days to contact by phone, email, live chat but only get bot.they claim fast shipping but have not recieved nothing and cant get a hold of anyone for refund
Product_Or_Service: 2 sets of mudflaps front, rear
Order_Number:

ordered items, never received
ordered items, status said shipped, I was tracking them and they are showing that the package is going back and forth from ease coast to west coast.When I call fed ex it said there was 2 barcodes on the box. I tried calling Real Truck several times, they don't answer the phone and they don't respond to email or chat either. This has been going on for several weeks.

The company failed to notify me that items ordered were discontinued and I want a refund

Purchase date May 24 2020
Order #***
Payment Amount 278.00
Payment Method Credit card

I returned a part for my truck that did not fit and have not received a refund. I have tried numerous ways and times to contact RealTruck to no avail.
I ordered 4 items from RealTruck and received all 4 items. 1 item, a set of nerf bars did not fit my truck so I contacted customer service (after many call attempts) and was able to send them back, but haven't been able to determine if they are sending replacements or just keeping the money, as I have received no response after numerous attempts to contact customer service. Details & timeline below:
May 1 - Ordered and paid by ***
May 12- Received 4 items, 1 needed to be returned
May 14 - Contacted customer service after numerous calls, and they sent a return label from ***
May 15 - *** picked up part to be returned
May 18 - Part was delivered and signed for
May 19 - Request to Brett B of customer service as to status (no reply)
May 29 - 2nd Request to Brett B of customer service as to status (no reply)
May 31 - 3rd Request to Brett B of customer service as to status (no reply)
The above just list the e-mails I have sent, not the calls to customer support and wasted time waiting on hold to talk to a rep. I have also tried their "live chat" which is 100% automated saying they will call back. They never do.

Additional details listed in attached Word document