Running Board Warehouse Reviews (%countItem)
Running Board Warehouse Rating
Address: 4414 SW College Rd Unit 1410, Ocala, Florida, United States, 34474
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Never got my running boards for my truck which they never shipped and have tried email, chat, and set on the phone hours with no response!
Attached file has most the information besides the fact of multiple emails multiple chat requests and multiple phone calls where no one ever answered after waiting on hold for several hours..
I want to cancel my order for a full refund so I can purchase my running boards threw a reputable business that will ship my item and be available to contact if I have any issues with the product.
Our records show that five separate cases were opened for you between June 23rd and July 7th and that estimated lead times from the manufacturer were sent as requested. Their last update was a ship date of 7/8 and they were able to keep this date. The carrier shows this was delivered to you on 7/10.
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes that's because after filing this complaint I finally got a reaponse back... which yes everything is settled now but as a company there definitely needs to be better communication and response to issues. Thank you for your time I no longer need assistance in this matter.
I have emailed multiple times requesting a refund and return for this damaged product. A specialist reached out but will not return my emails.
Purchase date 6-7-20. Part # *** in the amount of $311.56. Order # *** and return ticket # ***. Paid with***. Recieved reply from Cieryna M. 6-15-20 that my tickets has been assigned and I sent pictures of the damage. Recieved and email from Trystin H. On 6-18-20 asking for photos of box and that my return was going to be processed after the pics were sent. I have followed up multiple times on June 22nd, 23rd, 24th, 25th, and 29th with no response. I have also left Trystin a couple voicemails at her extension.
I would like a full refund and return this product.
Thank you for the inquiry. On June 10th the manufacturer informed Realtruck that the item ordered had been discontinued. Our customer service agent communicated this information to the customer on June 11. A refund was requested and due to high volume took additional days to process. The refund was submitted to the customer on 6/26 and a verification email was sent communicating this. As noted in the email Please allow 1-7 business days for your bank/credit card company to release the funds on their end. If you paid with PayPal the funds will be released immediately.
(The consumer indicated he/she DID NOT accept the response from the business.)
I was never informed about the manufacturer discontinuing the product. Also I never asked for an exchange. By the time an agent reached out to me I had decided that I wanted a full refund. I recieved and email 6-30-20 stating that the refund has been processed and could take 1-10 business days to post to my bank account.
Your refund has been processed as you note as of 6/30/2020
(The consumer indicated he/she ACCEPTED the response from the business.)
The issue has been resolved
I received the wrong running board for my 2019 Ram . on 6/8. realtruck will not send me return shipping label/ instructions
Realtruck sent me the wrong running boards for my 2019 Ram on 6/8. order #*** I have spent several hours on hold waiting for customer service. I have emailed them 4 times. I spoke to Alice a week ago. She told me she would get me a return shipping label. Nothing is working.
Return shipping label/ instructions No cost shipping. It is their mistake. A refundof $461.52
According to our records the correct boards were shipped as this order was placed online through our site. Since this item falls under our 30 days return policy we are processing the return. The manufacturer issues the authorization and we are currently awaiting this number in order to provide the label.
(The consumer indicated he/she DID NOT accept the response from the business.)
Not only did I give them the correct information for my truck, I also chatted online with Lee to make sure I ordered the right product. The manual that came with product clearly had the wrong year Ram 1500 2015/2017.
A new return label has been issued and we are currently awaiting an update from the carrier that the item is in transit.
We placed and order than was immediately charged to our account. The order never shipped and no one will return are attempts to contact them.
On 6/8/2020 we were charged 150$ for and order for shocks for a 2011 Ford F-250. The order email sent confirming our order, however the order has never shipped. We have attempted to contact customer service to cancel our order multiple times and sent multiple emails that have no been returned. My husband was told he would receive a phone call on 6/22/20, which he never received. He has sent several emails with no response.
Cancel the order and refund our money
Thank you fro your inquiry. Our records show our first inquiry was received on Thursday, 6/25 after hours. We apologize for the delays due to higher than normal volume. Your cancellation request was routed to that department and an agent has requested the cancellation from the manufacturer. Once confirmed they will update you on the refund being processed. Please allow business days from the time of this update for a response.
Sent wrong bed cover. Can not get ahold of anyone to get replaced. Tried every avenue.
I originally ordered a retrax powertrax XR bed cover but decided I wanted to switch it to the powertrax Pro. So I called the company and had them cancel the one order and place a new one. To which I provided the lady all my vehicle info. All was well and I received the bed cover before the time allotted. It was when I went to install it I noticed it is for a GMC Canyon. My truck is a 2020 Silverado 2500.
I tried calling but was on hold for over 1 hour. I tried emailing and got nothing. I then tried live chat to which I was promised a response in 2-4 business days. Which is obsurd. But whatever. Still 4 days later I haven't gotten a response. Tried all methods of communication multiple times with no luck. Even tried messaging on***.
I would like a refund at this point. I was originally up for an exchange, but at this point, I do not want my money to support this business.
The inquiry was received to our service department at end of business on Thursday. Based on current volume the time frame is 2-4 business days making today the fourth. An agent will be contacting you in regards to your return. The first thing they will do is request a return authorization number from the manufacturer. Once obtained they will provide a label for you to ship the item directly back to them in its original packaging.
(The consumer indicated he/she DID NOT accept the response from the business.)
I eventually was able to get ahold of a customer service manager. Not because they reached out but because retrax, the cover manufacturer, provided me their number. Jason was able to return the incorrect cover and have a new cover sent to me. I received this cover today Monday June 29th. Unfortunately I received it broken. Packaging was sufficient and not damaged but the side of the retractable cover was broken beyond repair. I could like it returned at this point. As I made Jason aware, I will no longer be at my current address beyond July 3rd and we are unaware where we will be long term as we are currently house shopping.
This was refunded in full per request on 7/5. Incident shows closed and resolved.
(The consumer indicated he/she ACCEPTED the response from the business.)
They get zero stars from me. Spent HOURS ON HOLD, PROMISED RETURN CALLS NOT ANSWERED, At this point I just want to return product and not exchange but no one will return my call, live chat or email.
I see you have a request submitted from 6/25. Please allow 2-3 business days from the time of request for an agent to be assigned and respond due to current volume. If ever our call volume is too long for holding you can always respond to your ticket or request a callback through our phone system. These callbacks are completed before 7pm EST each day.
I placed an order for a truck accessory on 6-8-2020 and was charged but never received product. Also hard/impossible to get any information
6-8-2020 purchase date with their order # *** for a total of $213.85 including tax on my*** credit card. The item is *** 5" black running boards.
I have just spoken with*** today, as well, in case the item is never shipped.
I'm ok with either a credit or even the delivery of the product if it's timely.
I would like to obtain credit for the purchase. If the product ended up shipping at some point in the future (though I don't expect it to with the lack of service that I am receiving), I'm ok with keeping it and of course paying for the item. Due to my serious question on this, I would like a refund.
Thank you for your inquiry. These items ship directly form the manufacturer. APS has notified us that this order is delayed until mid-July. Due to this your order is in the process of being cancelled and a full refund will be processed. The agent assigned to your ticket will update you once the cancellation is confirmed.
I orderd parts on 6/10/2020 .money was taken out of my account same day.I never receivedd order . cannot contact the company .I need my parts or my $
ORDERD 6/10/2020 3 INCH LIFT KIT $13 9 *** CARD CONFIRMNATION *** LAST CONTACT 6/21/2020
I WANT MY PARTS
Thank you for your inquiry. I see the agent has updated you on your pending order. These items ship from the manufacturer directly to you and they anticipate your order will be shipped out within the next 3-4 weeks. Please let us know how you would like to proceed based on the lead time provided.
I purchased wheels for my truck in Feb 2020. Shortly after my purchase is when everything was shutdown due to Covid 19. Order came in damaged
I ordered a set of 4 wheels for my 2019 Ram bighorn from realtruck.com on Feb 10,2020 and they were delivered on Feb 14,2020. They have the worst customer service and will not take care of you if your order comes in damaged!! I ordered a set of 4 fuel revolver wheels and one of them was damaged. After chasing them down for over a week I get a notification telling me essential I'm stuck with a damaged wheel that isn't safe to drive on and they aren't going to help me at all!! What the heck am I suppose to do with 3 good wheels?? Highly upset with both RealTruck.com and Fuel Off-road for their poor customer service and not standing by their product. Is asking for a safe wheel so much to ask for?? I should have just went through another company that will take care of their customer instead of purchasing here. I won't ever make that mistake again. They said because it was longer than 30 days they weren't going to honor a replacement or refund. It was due to Covid and the fact that I chose to pay my bills and not buy tires right away to put these wheels on. They remained in the box until I purchased tires earlier this month and the installer unboxed the wheels and discovered the issue.
My invoice number from RealTruck.com for this purchase is
***.
My name is
The resolution that I am seeking is a replacement rim that if exactly like the one that came in damaged. I ordered a set of 4 rims and want to get what I paid for.
Thank you for the inquiry. I see you have been working with the agent and they informed you of the return policy. Realtruck has a 30 day free return policy from the receipt of your order. The order was delivered on 2/14 and the inquiry submitted on 6/10. Realtruck has remained open with normal business hours to assist our customers throughout the COVID 19 concerns. Any warranty concerns after 30 days would fall under the manufacturer warranty policy to address.
(The consumer indicated he/she DID NOT accept the response from the business.)
Due to Covid 19 and inability to purchase and install tires to mount to the wheels I went past the 30 days. Due to fact the items remained in their packaging until I went to purchase tires on June 10th the issue wasn't known until that day. The manufacturer directed all warranty issues to go through the company the item was purchased through which was RealTruck.com and not through the manufacturer.
Per our site this falls outside of the 30 day return policy. RealTruck handles missing parts, damages, returns, lost package claims, and other inquiries within 30 days of receipt of your order. For issues outside of this time frame please contact the manufacturer warranty department directly. This will streamline the resolution process and prevent communication gaps, which can cause your claim to be further delayed. Below you will find a list of the documentation that they may require so you can begin your request.
The information you will need to provide is:
Include your Contact name, address and day time phone number
Describe the Product you purchased (Include the year, make, model of truck)
Describe the Problem in one simple paragraph, when possible
Attach Images illustrating the problem
Attach Proof of Purchase (copy of your original sales receipt)
(The consumer indicated he/she DID NOT accept the response from the business.)
I have already reached out to the manufacturer, Fuel Off-road, and was told that any warranty issues were to be directed to the seller and not to them.
I purchased a #R606 Retrax sliding truck bed cover. It started to leak and I took two pictures of wet carpet in the bed of the truck. We went back to the company who installed it for me and there was no problems with the installation, you just could not see on the outside or inside where the water was coming from. I had to call 3 times to start a claim they said the bed cover company was really quick at replacing them. I proceeded to ask about returning the money that we had to pay to take it back off and put a new one on. We paid $150.00 to have it put on and it will cost $150.00 to take it off and if we ever get a new one it will cost another $150.00 I asked and they said they do not pay for that. Why should I have to pay all of that when it is clearly defective My husband was transferred to a supervisor (Max) and left a message The supervisor called my husband back and my husband was at work so he left a message . My husband called 4 more times and to no avail he never received another phone call. I sent 4 to 5 email and nothing was sent back. It is apparent that they just do not call back and follow up or know anything about customer service. The cover cost me $1299.00 plus tax. On there website it does not show previous orders. I can not deal with a leaking cover. When my husband first noticed it all of his tools were wet but thank goodness they did not rust and he was able to wipe the off. Had we know we had this many problems we would have never bought one thing from them. I really hope they take care of this Contacting them does no good
Product_Or_Service: Sliding truck bed cover
Order_Number: Not able to get it w
Account_Number: Do not have one
Refund We would like for there company to pay for the shipping it back. We would also like a refund to cover the sliding cover and the installation and taking it back off
I can see in your ticket that you have been communicating back and forth with several agents. Realtruck has a free 30 day return policy. This item was delivered in February and the request was received in May. Tonneau covers will have some water leakage on certain levels. Realtruck does not cover installation fees. Warranty requests after 30 days are handled by the manufacturer under their warranty protocols.
(The consumer indicated he/she ACCEPTED the response from the business.)
We got a full refund. Real Truck had Federal Express pick it up. And issued the full refund within hours to us. Real Truck took care of us fully. They are a company to deal with. They really back there products.
Ordered fender flares for a 2019 Dodge Ram and received parts for the wrong year that don't fit, has paint chips and company won't send return label
I'm writing to notify you of an official complaint that is going to be filed with the Revdex.com if there is not a resolution immediately. My Fiancé *** ordered a set of fender flares on 6/2/20 for 2019 Dodge Ram, upon receipt of the fender flares we pulled them out to install and noticed the bolt patterns didn't line up and the cuts of the fenders didn't match. Upon further inspection we've found that these fenders flares are for mode years 09-18 a different body style then the ones advertised and purchased. We notified customer service on 6/11 of the discrepancy and requesting a return label so we can return the product to you and receive a full refund as we no longer desire to complete this transaction. We were told someone would be in contact with us within 1-2 days and now 9 days later we have still not heard from any one nor received a return letter. Please immediate contact us with a return label so we can begin to return these fender flares. Also of note is there was visible imperfections in the fender flares right out of the box. So not only were the fender flares for the wrong year they had paint imperfections on them. We can be reached at either *** or ***. I will be simultaneously uploading a formal complaint to the FTC, Revdex.com and state attorney generals offices due to the lack of communication, follow through, inability to process a refund and receiving the incorrect product.
Order
We need a return label provided immediately and to be refunded our $600 for parts that we cannot use
Thank you for your inquiry. I can see you have been working with the returns agent and they are waiting for the return to be in motion with the carrier. Once this occurs they will move onto the refund process and keep you updated on that timeline. This typically takes 24-48 hours to process and then 7-10 business days depending on the form of payment once the funds are released to be credited to your account.
Ordered a product over 3 weeks ago and have received nothing from this company. on June 8 I placed an order for *** - MBRP Black Series Exhaust System
2019 Ford F250
Crew Cab 6'9" Bed 6.7L V8 Powerstroke. My order number for this product is ***. I paid with a credit card and the money was collect on june 6 from my credit for the total amount of $450.70. I received a confirmation email that my ordered was placed and nothing after that. I've tried calling them several times and I have waited on hold for over 2 hours and have also used the keep my place in line to receive a call but only rings once then hangs up. I cannot get anyone to answer. I've sent emails with no one responding to them. I've used there online chat which is a robot and no matter what you write ask same questions. I just want my money back so I can go elsewhere to buy the product.
I just want to cancel the order and get a full refund.
Our first inquiry from the customer was received on 6/19 at 8:11am EST. The manufacturer noted that the item is out of stock with no ETA so this order has been cancelled and the refund process has been submitted for approval. This has been conveyed to the customer. Once it is processed a confirmation will be sent as well.
Horrible customer service. They charged me twice for an order of a tonneau cover and when I tried to get a hold of them, they never returned my calls, emails, or live chats. I sat on the phone for over two hours waiting to talk with a customer service representative and was hung up on. DO NOT DO BUSINESS WITH THIS COMPANY! I wish I would have read the Revdex.com's customer reviews before purchasing from this company.
Thank you for your inquiry. We show a single inquiry that was emailed in on Friday, 6/19. Please allow 2-3 business days for your assigned agent to respond. It appears your inquiry was due to a possible duplicate charge. They will have an update for you at that time.
It is now 06/30/20 and I have still not received any information on returning my product. I am very frustrated with RealTruck.com and would like this problem solved as soon as possible.
never recieved correct item or refund
I purchased tail lights for my truck in the beginning of may. called to place order to ensure the right parts were ordered was told ships in 5-7 days. Recieved nothing. Two weeks later recieve an email that the part was on back order. call once again to get other options select tail light that was correct and in stock. recieved part but was'nt correct for my truck. called again and keep being told they will send me a return label and no refrence to getting me the right part. Finally Spoke with Amy and she seemed more interested in getting the returned part ,than getting me the correct part. I explained I already recieved a warning due to tail light not working but that was no concern of theres.Amy finally gave me an option to purchase a $500 pair of tail lights which is more than double of any other taillights on the market. I requested a refund and that has not bee done either, I since have read other reviews of the company and see they basically have no issue taking orders and charging without giving product. Getting through on the phone is always over an hour wasted just to get through and when you do get through they continue to put you on hold seemingly hoping you will hang up.
I want tail lights that i ordered and not a year later.
This order has been fully refunded as of 6/24/2020. Please allow 1-10 business days for your bank/credit card company to release the funds on their end. If you paid with *** the funds will be released immediately.
I was two products for my truck. They were sold as a package. I received 1 and not the other.
I ordered a(salesman Jeff)suspension kit and an add a Leaf for my truck and it was confirmed on April 20, 2020, confirmation ***. The Airbag system shipped on May 1, 2020. I sent and email the same day asking where the add a leaf was, and got a response on May 7, 2020, from Shirlyin T. That said I would hear from someone with in 48-72hrs. I never got an email or call in response. On May 11, 2020, I called and spoke with Bre B. Bre B. was not sure why the add a leaf was not shipped so she created a ticket #***. We emailed back an forth a few times and I was told that due to Covid it would take an additional 1-2 weeks before they would get the product from the supplier. They then sent me an email to rate them and I expressed Onthat I was dissatisfied and wanted help, no one responded. June 5, 2020, I called Realtruck back and spoke with Betty H. She told me that my order was canceled and that I was sent an email. I was not sent and email, nor did they refund me. Betty H. put in a new ticket #***. On June 10, 2020, I emailed them again and asked for a full refund since it was sold as a package deal or to send me my add a leaf spring. I told them to respond by June 12, 2020, or I would contact the Revdex.com. I never received and email, phone call or any other type of contact. I have not been compensated or received my entire order.
I would like my entire order refunded, not just the add a leaf spring because it was sold as a package. And/or just give me my add a leaf spring so I can install everything on my truck.
Thank you *** for the inquiry. As these items ship directly from the manufacturer we provide the information that we receive from them for availability. Based on the product you ordered we only have a single resource for it which may have been available at the time of order but may have been relegated to another order for one of their customers prior to yours processing in their system. Your agent Bre has reached out to the distributor regarding any updates to the ETA. If there are no updates she will process your cancellation request and refund your leaf spring.
(The consumer indicated he/she DID NOT accept the response from the business.)
This is one of the same responses that I have received prior. I asked for one of two things to be done. Neither of them were met. Giving me a generic response with no actual action or timeline is not acceptable.
Records show that due to the inability to have the vendor ship the item we have cancelled this with them and this was resolved and refunded on 6/22.
ordered items, never received
ordered items, status said shipped, I was tracking them and they are showing that the package is going back and forth from ease coast to west coast.When I call fed ex it said there was 2 barcodes on the box. I tried calling Real Truck several times, they don't answer the phone and they don't respond to email or chat either. This has been going on for several weeks.
I would like a full refund of $83.35
CUstomer originally contacted us on 6/16. This inquiry is in queue to be reviewed. Please allow up to 72 hours for your initial response as an agent is assigned to review your case.
(The consumer indicated he/she DID NOT accept the response from the business.)
I did finally speak with them but there still has not been any thing further. Still can't track and not an option to cancel and get refunded.
Per request a refund is in process and once this is complete you will receive a confirmation from your agent. This will take 1-2 business days.
Ordered parts for truck on 7th of june. I got order confirmation but no tracking or anything. Have tried several days to contact by phone, email, live chat but only get bot.they claim fast shipping but have not recieved nothing and cant get a hold of anyone for refund
Product_Or_Service: 2 sets of mudflaps front, rear
Order_Number:
Refund I have been patient, i want my money back now
I have finally recieved merchandise from company. Consider case closed
Unable to contact anyone to start a return. I have emailed 2-3 times, currently on hold for customer service for over an hour. Unable to reach them
Purchased a set of floor mats for Dodge Ram and Honda Accord. Mats are not defective, just not happy with them. Want to return them as I found what I am looking for elsewhere. I initially tried to cancel my order within 24 hrs of purchase, submitted two claim tickets for customer service to call me. They did not. It has been several weeks. I received the mats, and am trying to start a return. I have emailed and submitted a ticket for return call. I have called all morning, requested a call back to keep my place in line. Nobody has contacted me. I am currently on hold for almost an hr and a half. Still waiting. Live chat tells me to call said number for customer service and offers to submit a ticket, which I already have done. I simply want to get the return information so I can send back these nice floor mats that I don't want.
I need return started so I can send the mats back and would like full refund less shipping for both sets of mats
Thank you for the inquiry. Due to higher than normal volume response times have been delayed. There is an open ticket assigned to you Incident *** and the agent has requested a return authorization from the manufacturer as these ship directly from them to you. We are currently awaiting their response and will update you accordingly.
(The consumer indicated he/she DID NOT accept the response from the business.)
I will be satisfied when the return label is in my hand, I'm able to send it back, and receive full refund.
Refund received. Resolved
The company failed to notify me that items ordered were discontinued and I want a refund
Purchase date May 24 2020
Order #***
Payment Amount 278.00
Payment Method Credit card
The resolution I am seeking is my money back and also the business should notify customers when items are no longer available.
Customer was notified of discontinued item on 6/11 as Realtruck was informed by the manufacturer on 6/10. Refund was processed in full. Please allow 1-7 business days for the refund to appear on your account.
(The consumer indicated he/she ACCEPTED the response from the business.)
They have full refund.
I returned a part for my truck that did not fit and have not received a refund. I have tried numerous ways and times to contact RealTruck to no avail.
I ordered 4 items from RealTruck and received all 4 items. 1 item, a set of nerf bars did not fit my truck so I contacted customer service (after many call attempts) and was able to send them back, but haven't been able to determine if they are sending replacements or just keeping the money, as I have received no response after numerous attempts to contact customer service. Details & timeline below:
May 1 - Ordered and paid by ***
May 12- Received 4 items, 1 needed to be returned
May 14 - Contacted customer service after numerous calls, and they sent a return label from ***
May 15 - *** picked up part to be returned
May 18 - Part was delivered and signed for
May 19 - Request to Brett B of customer service as to status (no reply)
May 29 - 2nd Request to Brett B of customer service as to status (no reply)
May 31 - 3rd Request to Brett B of customer service as to status (no reply)
The above just list the e-mails I have sent, not the calls to customer support and wasted time waiting on hold to talk to a rep. I have also tried their "live chat" which is 100% automated saying they will call back. They never do.
Additional details listed in attached Word document
I am requesting a refund, or at the very least send the nerf bars Brett B and I discussed when I 1st called customer support to get a RMA. And credit my PayPal acct for the difference in amount as Brett and I agreed on. Also correspondence from them letting me know the status of my refund or new delivery!
Thank you for the inquiry. Due to higher than normal service volume responses have been delayed. Our records show that the refund has been processed for the difference in the items as requested. The replacement order is scheduled to ship within 48 hours and should arrive by the weekend pending any further delays by the carrier.