Running Board Warehouse Reviews (%countItem)
Running Board Warehouse Rating
Address: 4414 SW College Rd Unit 1410, Ocala, Florida, United States, 34474
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Product is defective purchased less than a year and no resolution with customer service over 3 weeks.
July 25th. foam piece coming loose now item is warping. Its a black truck bed cover which they guarantee 100% satisfaction with an automatic 2 year warrantee.
Product defects, looking for a replacement at this point
They did finally resolve the issue. Thank you
Delay in initial order and delays in replacement for defective cover.
I first placed my order for my Gator SFX tri-fold cover on July 6th, but it did not process because their online ordering system did not collect taxes from me in Louisiana. It was not until I contacted customer service on the evening of July 8th and spoke to Courtney who collected my taxes and processed my order and said I should get a shipping email on July 9th for my order, number ***. I did not receive any shipping information on July 9th so I wrote to customer service that evening requesting a refund.
On the morning if July 10th I received an email and a phone call from Ashley *** and she contacted the manufacturer and was able to get my cover shipped that day.
On Monday July 15th I received my cover and before I installed it I noticed some of the stitching was defective so I emailed Ashley at about 3:00 pm CDT with the pictures of the defective cover, see attached pictures. Ashley emailed me on July 16th with instructions to cut out the lot number, see attached picture, and email her back. I emailed her the requested picture at noon on July 16th. I then emailed her and left her a voicemail on the 17th with no reply. I then called customer service and spoke with someone who supposedly ordered the replacement from the manufacturer. By the afternoon of the 18th I still had not received anymore informant so I called customer service again and was able to speak with Ashley. She was going to get in touch with the manufacturer and follow up with me, which she never did.
On Thursday evening the 18th I posted my issues on the Realtruck.com Facebook page. On the morning of Friday July 19th my post received a comment from Realtruck.com asking for my order information and email in a message. I messaged them my info and they got back with me quickly, apologizing for the lack of communication, see attached screenshot, and promised to follow up and keep me updated. This person seemed to be on top of things, but I was wrong. By the afternoon of Friday the 19th I still did not have any shipping information or knowledge of my replacement cover even being processed. I messaged Realtruck.com through Facebook again on the morning of Saturday, July 20th with no reply.
It has now been almost 120 hours since my first email about the defective cover and I still do not have an answer about my replacement.
I would like a full refund or a similar tri-fold or upgraded cover from a different manufacturer.
The request for the defective/warranty replacement was received on July 15th and the warranty was reviewed and approved by the manufacturer on 7/18. These covers ship directly from the manufacturer in 24-48 hours once they have been assembled. The order shipped on Monday 7/22 and is expected to be delivered on 7/25 to the customer.
(The consumer indicated he/she ACCEPTED the response from the business.)
The replacement cover was received without damage and has worked well.
On 6/16/19 I purchased 2 Extang e-light 500's from
***.com website at $91.25 each. Received items
on 6/26/19 & 1 is DOA.
I reported the faulty e-light 500 to realtruck cs on 7/13/19 within their 30 day no hassle return period
requesting an RMA # & return for exchange address.
Despite the fact that their website lists easy returns for exchange or refund within first 30 days
they refuse to give me an RMA # & RETURN FOR EXCHANGE ADDRESS unless I first upload a video proving the extang e-light 500 is faulty & will not light after charging?
.com website lists easy returns within 1st 30 days, simply call get an RMA # RETURN item free of charge for replacement or refund. After 30 days you may need to upload picture or video in order to return item. However, they've disregarded their own return policy and are insisting I upload picture or video of defective product before they'll issue RMA# & RETURN for exchange address despite my numerous attempts to return item for exchange within the initial 30 day period. Please help it's not my fault ***.com and/or extang sent me a faulty $91.25 light that's DOA & now both companies state they must have a video showing light doesn't work before they'll honor this return exchange w/in initial 30 day return policy.
.com does not notate anything regarding requesting videos after 30 days. We note our return policy from the site below. Since the majority of products ship directly from the vendor they dictate the requirements of the RMA to get a product returned that is deemed defective. All of our vendors request photos and/or video prior to returns since in many cases the issues can be due to install errors, etc. This gives validity to the return. In this particular case the vendor has requested this which was passed onto the customer. The customer at that point chose to contact the vendor directly and it appears came to an agreement with them outside of *** regarding the return. Once the item has been returned to the vendor they will update us accordingly to process a full refund for the order.
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Free Returns Within 30 Days
We're making returns easy. For purchases made on or after January 1, 2019, you can return all or part of your purchase for free within 30 days.
Some exclusions apply. See below for details.
What Items are Not Eligible for Return
Some items are not eligible for return. These items include:
Items shipped to you via freight, such as snow plows, bumpers, and wheel-to-wheel running boards. See Freight Returns for more details, or give us a call to clarify at 877-***.
Custom-made and custom-painted products, unless RealTruck is at fault. RealTruck will cover all costs associated with the return of custom-made products if:
You placed an order over the phone and we sent you the wrong item.
The product you received has a manufacturer's defect.
The manufacturer sent you a product different to the one you ordered.
Items with visible wear and tear.
Items that have been installed, modified, drilled, or cut.
Items outside of the manufacturer's warranty.
Gift cards.
Items with the "non-returnable" logo.
Returns After 30 Days
Need to return something that was delivered more than 30 days ago? It'll be subject to manufacturer approval, plus a 20% restocking fee if the manufacturer will accept it. Give us a call at 877-*** and we'll help get the process started.
Common Reasons for Return
Defective Product
We handle hundreds of thousands of items, and sometimes things go wrong. If an item arrives to you defective, let us know and we'll make it right.
Damaged Product
Items ship out all the time, and sometimes accidents happen. Though rare, sometimes items can arrive to you with damaged packaging. Let us know right away if this occurs so that we can make it right.
Incorrect Product
Incorrect orders happen, we understand. If you receive an incorrect order or if we guaranteed fitment over the phone or chat and the product does not fit your truck, give us a call. Sometimes it's a simple fix, and if not we'll get the return process started. Either way, we'll make it right.
Lost Package
Processing time differs from order to order, but shipping is always on us. If your package tracking information says delivered but you haven't received it yet, let us know. We'll get in touch with the shipper and track it down. If we can't find it, we'll ship a new product and handle the claim.
First, double check the package isn't hidden or with a neighbor or roommate for safe keeping. If it's still lost, let us know so we can file a claim. We'll process your replacement and handle the details so you can rest easy.
Don't Like It
Has your item has arrived but it doesn't look the way you envisioned it? We completely understand and want you to be happy with the products you're putting on your truck. Give us a call, and we'll get a return started.
Warranty Claim
Call Customer Service at 877-***
We'll ask you about the issue and the part and order numbers of the defective item. Pictures are helpful too, so we may ask you to email us some.
Confirmation
We'll confirm the purchase date and determine if the item is still under warranty. If so, we'll send the necessary information to the manufacturer.
Processing Warranty
If the manufacturer determines the product can be returned, we'll get in touch with you. You'll need to repackage the item in a sturdy carton -- this can be the same initial shipping package -- and seal it with packing tape.
(The consumer indicated he/she DID NOT accept the response from the business.)
I've sent 3 pictures to Extang CS & STILL NO RESPONSE. I'm not paying to ship back a product
I've paid for that was delivered w/ a faulty battery less then 30 days from time of order. *** & or extang need to send me a postage paid return label and send me another new extang e-light 500 replacement ASAP. This was requested initially on 6/13/18 to ***.com.
Extang CS received my 3 emailed pictures depicting issue w/ item in question & has issued a new replacement to ship soon to my home address at no cost. This issue is resolved and this case can be closed. Thank you for help with this matter.
Unable to get an RMA after 5 business days for wrong item shipped.
I bought good looking steps for my new Ram. I received the wrong ones for my 2019 Ram (new body) they were labeled for a 2017 Ram. Called Monday when they were open and the customer service line sends me to ***. I'm told they have to request an RMA number/shipping label from the manufacturer (which is who's website they were ordered from). The rep emails me the label is requested. Email back on Monday and Tuesday to check status (most companies issue RMAs pretty quickly), no response. Call the rep I was contacted by and her extension says unavailable and let's me leave a message. Wait until late wends and call again talk to another rep who emails her and cannot contact her as well, re-requests the rma. Check in today as instructed, try rep first...still MIA, the rep I talked to says the only rma was requested yesterday. So it looks like my "assigned/MIA" rep never requested it and said it takes 24/48 hours then says bye. I'm at almost a week and I'm no closer to getting the right steps. Not happy with the service at all.
To process my RMA and actually contact me as stated in the emails from Kyria the customer service associate.
Customer opened the incident on Monday 7/8. A typical return can take anywhere from 5-10 business days based on the manufacturer. Due to the limited shipping and service schedule the prior week (7/4 and 7/5) there was a backlog of RMA requests being processed. The return label (RMA) was sent to the customer on Friday afternoon.
(The consumer indicated he/she ACCEPTED the response from the business.)
I did finally receive the label after escalating the case. I still never heard from the CSA assigned to me. Also the other reps I spoke to just wanted to let it go and wait. Until I pushed to get a mangager involved who had the problem solved in 30mins. That's bad customer service.
Poor customer service, and assistance with refund.
Prior to ordering a set of hardrock painkiller wheels from this company I spoke with Donald, and Lucy of Real truck, they ensured me that the product I was ordering was in stock and would be confirmed in 24-48 hours. After placing order of $1221.48, I waited 5 days before reaching out about my confirmation, to be told that my order was placed on backorder with the earliest shipment being the end of July/ beginning of August. I requested that the order be canceled and my money refunded after speaking with Trein from the backorder department. Trein informed me that my refund would be complete within 1-2 or by July 9th. I am currently on day 5 of the refund wait time, when reaching out to Trein and Melissa I was told that the more I inquired about my refund the more delayed it would be. I started this order on July 1, and 11 days later I have made no progress.
I am seeking my refund of $1221.48 as soon as possible.
The customer ordered on Sunday 6/30 and the order was sent to the manufacturer for fulfillment no 7/1. Customer contacted us on 7/3 for order status and due to the holiday schedule the manufacturer was unable to respond to us until Friday 7/5. At that time our team reached out to the customer via email and the customer called in stating he wished to cancel. We submitted the cancellation to the manufacturer who responded the following Monday afternoon. The refund request was submitted first thing Tuesday and takes up to 48 hours to process based on volume. The customer has been refunded as of today 7/11.
(The consumer indicated he/she DID NOT accept the response from the business.)
When should I expect to see the refund back in my account?
We process the funds to the payment provider back to the original form of payment. This is the standard information conveyed on all refunds and was emailed to the customer on 7/11 at 11:45am.
"Please allow 1-10 business days for your bank/credit card company to release the funds on their end. If you paid with PayPal the funds will be released immediately."
I have been trying to get a refund on the American Trifold that I ordered from Real truck. They are refusing to give me a refund.
This place is unprofessional and unethical and sell reject products. I purchases the item on March 12, 2019 and the Tri-fold did not fit. I got a replacement and still had a problem with it and requested either another one or a full refund. In addition, the representative name Rachel Kt advised that with the second order she would include rails that were never sent. I called and she acted as if she never advised that she would send them and blamed the promised rails on another representative name Brittany. I advised Rachel that she was the one who advised she would send them with my order. I requested a replacement and for them to send the rails or provide a full refund since the trip-fold does not fit on my vehicle securely. I advised that the item is still under warranty and was not received until after shipped date of March 19, 2019. Real Truck has a return policy but yet is not trying to give me my money back. I spoke with the supervisor Danielle who was rude and unprofessional. I spoke with Kyle who gave me the wrong number for the general manager and extension number to try to resolve this situation since I wanted to escalate to higher authority.
Full refund.
The case has been reviewed. The rails that the customer notes appear to be the track rails which come with the vehicle itself and not the cover. These are not items that can be sent out by the manufacturer. Return labels have been sent prior to receiving the Revdex.com filing and we are awaiting the return in order to proceed with the refund.
Had ordered a kit that didnt have a part in it that was advertised on their website
I ordered a 500 dollar suspension lift kit from them for a customer of ours and when I was looking online, the piece that I was looking after was in the advertisement photo. This made me believe that this part was able to be purchased. Well I ordered the part and when it came in it came with a stock suspension arm (i was looking for an aftermarket one) and when I reached out to them to get this situated they said that they dont sell that item. Pretty much they were advertising half of a kit and the other half would have to be stock. This would be similar to someone selling me a nike shirt and getting the shirt in and it being a hanes shirt. They justified this by saying in fine print at the bottom of the page that it does not come with the aftermarket suspension arms. Why advertise something that you are not selling?
Im looking for this business to be confronted about their actions. The companies website proclaims they "pride themselves on customer service" but it took me 8 days to get a hold of their "24/7" customer service. I thought that this might have been one mistake that the company has made but the reviews of the company online all say the same thing and they have been doing this to people for years. Hundreds, if not thousands of people say they receive something that they did not order and they are not allowed to return it because of some sort of technicality.
I am happy to look into this customer concern, but the customer has not provided the Sales Order # and we do not have a purchase under the email address provided. Please share the required information and I will look into this further.
I ordered Running Boards for my Truck that was supposed to fit my Truck. They do not fit and They will not give me a refund.
Ticket Request # *** / Melissa E (Real Truck)Melissa E
Customer Loyalty Specialist
***
Phone ***
Jackie De***
Installation and Technical Support Specialist
***
Phone ***
ORDER #: ***
Order Date: 01/22/2019
SHIPPING DESTINATION:
***
***
Zumbrota, MN 55992
ITEM STATUS
EXPECTED DELIVERY
E-Series 3 Nerf Step Bars
Part #:***
QTY: 1
Shipped on 01/23/2019
FedEx Home Delivery
***
01/24/2019
I would like a Refund or Credit towards a different running board that fits my truck.
We received a request from the customer regarding the issue with step pads believed to be in the wrong place on the nerf bars. We sent the photographs to the manufacturer to review as installed products cannot be returned. The manufacturer reviewed the pictures and stated the pad placement is as should be expected. They did forward them to their service/warranty department for a second review who has confirmed the same. These products ship directly from the manufacturer to the customer.
(The consumer indicated he/she DID NOT accept the response from the business.)
The Step pads are not in the correct place. They aare about 6 inches too far forward. They should not be listed as a fit for my style truck. I informed the company of the problem and they should not be listed as a fit for my style truck, but they continue to market them as a fit on their website. I have had 2 people plus myself that have slipped and fallen because of the step pad being in the wrong place. The company has never let me know what the manufacturer said about the product, they kept telling me that hadn't recieved a response feom the manufacturer. I am stuck with an unsafe product that does not work for my style truck even though the company markets them as fitting my truck. They seem to blame it on the manufacturer even though they are the ones who market them and take the money. I feel as though I have cheated and lied too. I spent a lot of money on a product to make it saferto get into my truck and the product I recieved actually makes it more unsafe.
No additional updates have been available from the vendor regarding the status of the return request. Management at RealTruck has reviewed the entirety of the issue and has approved a full refund of the order for the customer. The agent handling the initial issue will be contacting the shortly within 1 business day.
Went on their website put all my information in for my type of truck when it came it was for a 2016 not 2018 called them right back day later told them they said they would have to check to see if they could take them back, called me back said if o returned them if have to pay 20% restocking fee plus to have have them shipped back freight I understand the 20% restocking fee but 1,050 freight bill when my part was less than 600 all together.
Product_Or_Service: 2/21/2019
Account_Number:
Refund They messed up and sent wrong part but they are trying to turn it around and say I ordered the wrong part.
The customer ordered online and was shipped the item that was ordered. Freight items are noted on the site as non-returnable. We worked with the manufacturer to approve the return which if an exception is made the customer is responsible for the shipping fee and a 20% restock. This information was communicated to the at the onset. The customer chose the freight company and scheduled the return of their own accord. We refunded the customer minus the restock fee as promised.
I ordered a winch and they sent me a wireless controller. That's only half of it when I tried to cancel the order before they shipped they said they would and still sent me out the wrong thing. They then said I would have to wait to get my money back until the Item was returned. This was all because the miss advertised the item which was the Item I wanted. The service after the sale was awful as well. I believe the have a habit of charging people for things then giving them a hard time to return it because some people wont bother to return it. DO NOT DO BUSINESS WITH "Auto Customs LLC
Agents have worked with the customer in regards to the issue from the time of his communication regarding the order. The return process is approved and we are waiting the item to arrive to be returned. The customer has filed a dispute with PayPal which causes the process to pause. The customer spoke to a PayPal and our supervisor who confirmed we are working with the customer to resolve the situation. There has been no delay in communication all information to the customer in a timely fashion.
This order was created because of false advertising. Which even at this moment your website is littered with! I requested the money be returned on Sunday March 24th via email "
Hello
If this is not the M8000 winch do not send anything and refund my money.
Thank you David J"
Also again 8:15 am on the 25th prior you shipping with your agent Lucy who agreed the web page was incorrect. She told me the money would be returned the same day. I trusted your company to do just that. Well that was a mistake because at 11:32 am I receive a email telling that you would be sending me the correct Item from Brittany W. quote"
Good morning,
According to your order this is for the M8000 winch.
Brittany W."
I also received a email telling me the tracking information. So I'm expected to wait for my money because your company cant stop the order. You made the mistake fix it and give me my money now! At this point it is very hard to believe the lies being feed to me so I filed a claim to resolve this on my side. Feel free to Google search a Warn M8000 winch and see you still have the false advertising listed on your site Real Truck.com 179.99 for a Warn Winch that sells for well over 480.00. No thank you David J
On June 15, 2018, I Ordered and PAID for a tonneau cover (the Revolver X2) for my new 2019 RAM with 5'7" box and RAMBox option. The product was listed on their website with a 2-week lead-time. As is stated, I ordered it. My truck was in production at RAM and I had hoped that the cover would arrive around the same time as my new truck.
It is now March 17, 2019, and I have not received my order.
I have had many conversations via e-mail during this time and have been told many stories. First, it was that the truck was so new that they did not have it redesigned. I can understand this as I worked in industrial manufacturing all of my careers. I was told that the design needed to be finalized many times and that they needed to test it on an actual vehicle. I was told it would be only a little longer and they would be shipping late December or early January. In January, I was told that they did not have the materials to build them and it would be another 3-4 weeks.
At the end of January, I was told that they had to fill their backorders to their retail outlets as some of those orders were older.
As one that ordered in good faith and paid in advance, I believe that an order that is paid for takes precedence over orders for stock.
I would find a way to satisfy a customer of mine that prepaid for his order before an order that was on credit. If anything, they could contact one of their credit customers and see if they could borrow one for a paid for backorder.
The chain of e-mail communications is attached except the first two as they were deleted believing my cover would ship.
Product_Or_Service: Tonneau Cover
Order_Number:
Other (requires explanation) I would like to see my order shipped by the end of this week. The manufacturer has it in its power to determine what orders are filled and which are back ordered. A paid for at full price order trumps a stock order on credit. If they can't ship from their inventory, they can contact one of their distributors to ship one to me and via next day delivery as they also promised. I have been really patient as it has been over 9 months for something that was advertised to be only 2 weeks to ship.
I do not believe the customer ordered through the website BAKflip.com as I am unable to locate any information based on name and timeline in our system. Based on his quotes of "credit customers" and "Filling retail outlets" it appears he may have ordered directly from the manufacturer BAK Industries. BAKflip.com sells products for the manufacturer however we are not the manufacturer and do not supply orders to retail outlets or credit customers. We also refund customers if the order cannot ship within designated timeline and place new orders once the manufacturer has the product in stock to ship. Also - we are unable to see the chain of emails as noted in the comments which could help to clarify where the order was placed.
Non working product
Purchased a power tailgate lock from realtruck. When installed per manufacturer spec sheet it blows the fuse to my door locks ..have contacted realtruck about returning said product and the keep telling me that they cant do anything till the manufacturer contacts them back .This jas been since approximately February 15 2019 . contacted realtruck countless times
Refund my money
Agent assigned to case noted that she left a message for the customer with his tracking information on the warranty part that was shipped from the vendor on 3/4 and delivered on 3/6 as confirmed by the carrier site. There has been no further communication from the customer since that time so the case was noted as resolved.
(The consumer indicated he/she DID NOT accept the response from the business.)
Told them I wanted a refund not another part ..not going to chance damaging my electrical system again ..more the happy to re turn both sets of parts ..and no one has contacted with any tracking number or any other communication from said company
We have agreed to provide a full refund and left a voicemail for the customer on 3/21/19 explaining that we are currently waiting on Return Authorization from the manufacture. Once this is received and the replacement item is shipped back, his refund will be processed.
False Advertising
I ordered a pair of running boards for my 2018 Suburban and used the Realtruck.com website to filter my results by vehicle. I ordered the running boards and brackets that come with it. The brackets did not fit the Suburban. Once contacting real truck a week later I received another set of brackets that were so far off they were not even close to fitting. I called Real Truck back and waited 48 hours to be told they made a mistake and don't have a bracket that will fit my truck. So I get to box up and repackage all the boxes to ship back to them after two and half weeks of wasting my time. If they did not have brackets that fit the truck then why are they advertising them on their website?
I purchased a Westin Rear Bumper from Real Truck. It was advertised to fit my 2018 Ford F150 and does not.
On 11/28/2018 I purchased a Westin HDX Rear Bumper model number #*** from Real Truck. I have attached the receipt for order #***. I received the bumper on 12/18/2018. The bumper was advertised to fit a 2018 Ford F150. I attempted to install the bumper on my 2018 Ford F150. My first attempt to install the bumper resulted in the tailgate making contact with the bumper when opened. I am attaching a photo which shows the tailgate resting on the bumper. I then removed the bumper and reinstalled the bumper brackets in the lowest possible position as shown in the attached photo. In this position, the bumper still makes contact with the tailgate. In addition, when the tailgate is in the closed position, the tailgate shock behind the passenger side taillight (used for soft open) hits the bumper. If I had left the bumper on the vehicle, it would have damaged the tailgate.
I contacted Real Truck on 12/26/2018 by phone and explained my issue. Attached is my email correspondence with various employees of Real Truck on this issue. I have asked Real Truck for a full refund (including return shipping) of the bumper. I am convinced I was sold a bumper that is not compatible with my vehicle as advertised by Real Truck. Another possibility is that the bumper is defective. Any further attempt to install the bumper will most likely result in damage to my vehicle or the bumper itself.
All supporting documents are attached. It has been 55 days since my original contact with Real Truck regarding this issue. I would like a full refund (including return shipping) of the bumper.
I would like Real Truck to arrange return shipping (at their expense) and issue me a full refund as soon as possible.
The manufacturer has verified that the part number shipped to the customer is the correct rear bumper for his vehicle based on the information provided to the customer at the time of order. The customer did provide three photos of portions of the bumper however there was no evidence of the tailgate issue or the actual seating of the bumper in any of the attached images which the manufacturer would need to determine if this is a defect issue or simply an installation problem. The customer had stated that the bumper had been removed and repackaged and the original bumper had been reinstalled. When additional pictures were requested the customer noted he would not send anymore due to this. Without the photos the manufacturer did offer to reimburse the customer labor if he was willing to take the bumper to a shop and have them deepen the drill holes to lower the seating of the bumper to have the tailgate clear and they would fully reimburse the shop charges. The customer has declined this offer. This item has shipped freight (non-returnable) and without the proof of an actual defect the manufacturer will not accept a return.
(The consumer indicated he/she DID NOT accept the response from the business.)
I have installed several bumpers in the past from various manufacturers for several different vehicles. I am quite confident in my abilities. This is the first time I have ever had an issue. I installed this bumper to my 2018 Ford F150. Photo #1 shows the inside of the bumper looking at the bolts that hold the bumper to the bumper brackets. The visible plate is the bumper itself. The one in the back is the bracket that attaches to the vehicle's frame. This shows that the bolt is in the top of the slot meaning it is mounted in the lowest possible position. The suggestion from the manufacturer that I should have someone elongate the drill hole shows that there is in fact a defect. Photo #2 shows the installed bumper. Once I opened the tailgate, I discovered the incorrect fit. As you can clearly see from photos #3 - 5, the tailgate rests on top of the bumper preventing the tailgate from opening completely. The gap between the tailgate and your bumper is half the size of the gap between the tailgate and the factory bumper. Photo #6 shows that the bumper bracket is not square - the gap at the top is smaller than the bottom. This is one of many items that reflect a lack of detail in the manufacturing process. The combination of these items results in a bumper than does not fit properly. These photos prove the bumper is not compatible with my vehicle as advertised, or there was a defect in the manufacturing process. I did attempt to reinstall the bumper three times and came up with the same result. Because of the improper fit, I now have minor scratches to the truck. I am unwilling to risk further damage to my new vehicle to make any further attempts to mount this bumper to show that it does not fit. I have been very patient up to this point. I have repackaged and stored the bumper in my garage for return. As a result, I have not been able to use my garage for 2 months. I have proven the bumper is defective and does not fit my vehicle. I bought this bumper from Real Truck, not the manufacturer and expect Real Truck to stand by the products they sell. I am asking for a full refund from Real Truck and to arrange return shipping of my defective bumper no later than March 4, 2019.
We contacted Westin on 2/26/2019 and requested that they evaluate the additional photos that had been shared by the customer. Westin agreed to refund the customer for the defective bumper upon receipt of field destroy photos. The customer was notified of this update and submitted the requested photos on 3/2/2019. A refund request will be submitted for processing today and the customer will be notified when the transaction is complete.
(The consumer indicated he/she ACCEPTED the response from the business.)
I have received a full refund for my defective bumper as requested. Thank you for your assistance.
Sold truck seat covers that did not match. Refused to refund or provide a substitute
Discover card payment.Purchase 7/18/2018. Did not open product until 2/4/2019 but told I had only a 30 day window to return product if defective.
refund
Mr. placed an order with us on 7/19/18 for Covercraft Seatsaver Seat Covers. The merchandise was delivered to him by FedEx on 8/16/18.
Mr. contacted customer service on 2/4/19 with a complaint regarding the seat covers and requested a return or exchange - 6 months after delivery.
Our return/exchange policy is stated on the website as 30 days. The manufacturer also has a 30 day return/exchange policy.
If he had inspected the merchandise upon its arrival to his home, we would have been able to return or exchange the product at that time.
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their response. The product shipped is not what I ordered. Furthermore, the product has an indefinite shelf life. Seat covers don't go bad. I fthey would refund or the very least provide me with what I purchased, I would be happy. Time should not be a factor here.
I contacted the manufacturer of the seat covers and explained the situation. A Covercraft representative responded with the following, "Sorry there is nothing we can do. We have that 30 day return policy and sometimes we let you go 60 but they won't let me go 6 months."
The customer is welcome to contact the manufacturer directly to state his case, but there is nothing else we can do for him.
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't accept the terms due to the fact the company shipped the wrong product to me. This should be a consideration over and above any self regulated exchange policy. The company failed to provide the product that I ordered. I don't understand why this company has gone out of there way to not do the right, moral thing. I have reached out to them in earnest and have been completely ignored. All I want is the correct product or refund. I don't understand their hard and fast "We can't help you" attitude.
I purchased a Gator FX3 in February 2018. The seals on the cover were coming apart, causing excessive leaking.
I purchased a Gator FX3 in December 2018 that had seals that failed causing excessive leaking. In December, a replacement cover was sent out and within 2 weeks, the seals had come apart at the joints due to poor workmanship, as well as improper parts were included in the box.
I sent a complaint to Realtruck, and received a call on 1/14/2019 from rep Cody, and after explaining the issues said he would contact the manufacturer and get back to me. As of today, no reply
The cover needs to be replaced.
Customer ordered a Gator FX3 on 1/29/18. He contacted customer service on 11/29/18 to file a warranty claim regarding the seals on the cover. Replacement parts were sent out, but he was not happy with this. A replacement cover was sent out to him 12/1. Customer complained about the seals on the new cover on 1/10/19. Customer service contacted the manufacturer who then sent out adhesive to the customer to correct the issue. The customer also complained about the length of the seal, so customer service sent out a replacement seal.
Once the adhesive and seal were received, Customer complained about the resolution. Customer service contacted the manufacturer about the issue. A second replacement cover has been ordered and is due for delivery on 2/11/19.
We have responded to all of the customer's complaints and have done everything we can within the warranty agreement to satisfy the situation.
(The consumer indicated he/she ACCEPTED the response from the business.)
I have received a replacement cover that seem to be constructed correectly
I ordered a pair of Hs2 hoop steps as a Christmas gift for a 2014 4door Jeep Wrangler. Ordering was a breeze and hassle free. Once we were installing the side steps on the jeep, the passenger side step fit fine, however, the driver's side step did NOT. The mount was off by like 1/4 inch with no room to wiggle- I chalked it up to being some sort of defect so I contacted Real Truck and spoke to Edward Jackson and emailed him pictures of the defect. Edward assured me he would contact the manufacturer and have a new step sent out to me. My ticket number was ***. It took 10 days, varies emails on my part and a whole lot of phone calls to get them to finally ship a new pair out to me. A couple of days later I received the box and when I opened the box they were completely different and the steps fit a Toyota Tacoma. That is NOT the vehicle I purchased these steps for. I opened the email to contact Edward again and I see that my ticket was 'solved'...it was far from. Now I'm stuck with 2 huge heavy boxes and products I can't use... okay. I called and spoke to a supervisor Edwin M and after I explained to him he offered me $80 credited back to my card and asked me to send him a picture of the shipping label- which I did two days ago and haven't heard anything since. They will not refund me unless I return the product which I don't want to do- I simply want the product I ordered.
Product_Or_Service: HAVOC HS2 HOOP STEPS
Order_Number:
Replacement I want the original product I paid for. I don't understand all the mix up and ball dropping on their end. I think after all the headaches and embarrassments having to make arrangements to install these side steps and always being disappointed I should be refunded entirely in good faith. It has been ridiculous and after this is resolved and I have my HAVOC HS2 HOOP STEPS that fit a 2014 4door Jeep Wrangler... I will never do business with them or recommend them.
According to the notes this issue has been resolved as of January 30th. These items ship directly from the manufacturer to the customer and they shipped the incorrect items. This was rectified with a new shipment that shows the customer received on 1/28 at 3:22pm per ***. The initial delay was working with the manufacturer to verify the misship and request they send the replacement.
HORRIBLE CUSTOMER SERVICE, Or should I say NO customer service! I have emailed them 5 or 6 times, tried calling but nobody returns calls. I bought running boards for my Dad's truck and the end caps don't fit right so the rubber is starting to come apart and they are only 3 months old! I just want them to be right but I can't get a return email or call. I have never had this kind of customer service before. Horrible Horrible Horrible. I wish I would have read the review BEFORE purchasing the running boards.
I ordered a pair of fog lights for my 2004 Dodge Ram 1500 on 12/17/2018. The website stated a guarantee of delivery by Christmas if ordered by 11am 12/18/2018. I also ordered a pair of taillights from the same company on 12/20/2018. The tail lights arrived on 12/26/2018 but the fog lights have yet to be delivered. I called the company and left a voicemail on 12/30/2018 since I called on the weekend and they are not there. I received a phone call on 12/31/2018 and spoke to Lillian B. I explained the situation to her and and she stated it was out of ***'s hands because the vendor or the shipping company, in this case ***, dropped the ball. Her solution was to talk to her supervisor about compensation and would email me their response. I received that follow up email and was denied any sort of compensation, but was offered a type of discount on a future purchase if I called in and referenced the ticket number. If you use a third party vendor for you products you are responsible to make sure they make the shipping deadline if you guarantee shipping by a certain date.
Product_Or_Service: Winner projector fog ligts
Order_Number:
Other (requires explanation) I want a refund for my purchase since the shipping deadline was not met and the customer service I received was unsatisfactory.
Mr. ordered Winjet Projector Fog Lights on 12/17/18. The order was delivered on 1/2/2019. Mr. requested compensation for the delayed delivery - claiming that our website guaranteed delivery before Christmas. Our website provides estimated shipping times, not guaranteed delivery times. This item was shipped by the manufacturer and out of our control. Our site published a blog article regarding estimated shipping for the holidays:
***/
Once the fog lights were delivered, the customer contacted us again, requesting a return and refund due to the installation method of the product. His request was processed and he received a full refund on 1/18/2019.
(The consumer indicated he/she ACCEPTED the response from the business.)
The websitee did guarantee delivery by Christmas but that is not a huge deal anymore
I order a EVo GATOR top for my truck bed for 549.00 plus tax,it paid for and than I founded out on the 26 of december than the top was seperating and coming apartlike air bubble,I let realtruck know what was happening and the rep serenamorlock asked me to send a picture I sended her a viodo insteaded.got email back saying to company was closed for the holiday and they will get in touch will me.now this is january the 8 and I have not hear anything from anyone.I have send email after email and nothing,haved a call and was told the she will have MRS or MISS serens call me.nothing.so now I am thinking that they are trying to wait to run down the time on the warranty on the to.I ever email them about changing the top for a differant top and let me paid the differant .nothing.I don,t want a bubble top or a seperating top on my truck.if I know this was going to happen,I would have gotting it local.I have tryed to be pietuion with them be they are not answering or explaining anything to me and how long will it take.I want my top the way it showed on the web.I did how the vidio say to put it on and line up the rail to the side evanle nd the top didn,t fix let the vidio.
Other (requires explanation) chang the top or xchange it like i email you or refund any one ill do.and i promise that i won,t order anything form this company again i will take my money to a local company so if anything happen i can take itback to them.
The customer purchased his tonneau cover on 9/26/2017 and it was delivered to his home on 9/30/2017. He contacted our customer service department on 12/16/2018 regarding an issue with his cover. The customer service representative filed a warranty claim with the manufacturer and the customer received a replacement tonneau cover on 1/9/2019.
The cover has a 3 year manufacturer warranty that will repair or replace the item due to defect. The warranty does not allow for an exchange or upgrade to a different product.
We have a 30 day return policy that is available for review on our website. The customer wants to exchange his cover for a different product or receive a refund, but this is not possible due to the fact that the purchase was made over 1 year ago. We have met our obligation to the customer according to the manufacturer warranty.
(The consumer indicated he/she ACCEPTED the response from the business.)
since this top was not the same made like the one I seem later I thuoght that I can exchange iy. I not a stronge top like I thought it was the way it looked on your webpage,but that all right.I probaly oorder another one some time from a nother company.seem one about 1/2 in thick that I can stand on thanks.