Rushmore Loan Management Services LLC

Dear [redacted] **/ [redacted] [redacted] ***a: Rushmore Loan Management Services LLC (“Rushmore”) is writing in response to your complaint filed through the Better Business Bureau (Revdex.com) Portal on February 10th, 2016, regarding the mortgage Loan account referenced above Please note, Rushmore is the servicer of your loan, and the owner of your Loan is the Federal Home Loan Mortgage Corporation Rushmore conducted an investigation into the matter asserted in your correspondence, and we appreciate the opportunity to provide you with this written response Our records show that the force-placed flood insurance policy for your loan has been canceledA new flood determination was received on December 30th, and showed that your property was not in a flood zone Additionally, the full amount of the premium that was paid was credited back to your escrow account A letter was mailed to you on January 6th, stating that flood insurance was no longer required on your property An escrow analysis was completed on February 1st, and your monthly payment has been adjusted We apologize for any inconvenience or confusion this matter may have caused, and we trust that this will resolve the matter to your full satisfaction

Dear [redacted] ** [redacted] : Rushmore Loan Management Services LLC (“Rushmore") is responding to your complaint submitted to the Revdex.com (Revdex.com) on June 22, 2016, regarding the mortgage loan account referenced abovePlease note that Rushmore is the servicer of your loan and that the owner of the loan is [redacted] As stated in your Note and Deed of Trust, your monthly payments are due on the 1st of the monthRushmore's records have been adjusted and your account is listed as “special handling - no calls until after the late charge date.” Please note that some notices are required to be mailed to you, and we will continue to send those notices as required by lawYour October 1, 2015, payment was not received until October 31, A late fee of $was assessedRushmore will continue to access late fees if the monthly payments are not received within days of the due date, per the terms of the NoteA copy of your payment history is enclosed for your recordsShould you have any additional questions, please contact us at the phone number belowCustomer Service Department Monday through Thursday, 6:a.mto 7:p.mPacific Friday, 6:a.mto 6:p.mPacific Toll-free number 1,Sincerely, Compliance Department Rushmore Loan Management Services LLC

Negligent in handling request for recast submitted by Hamp escalationsOmar has refused to cooperate with requestsThe recast should have been applied in MarchThey will be responsible for all applicable retroactive over payments Omar statedGetting ready to pursue litigation between them and the hamp escalation team headed by Tim Mc ClarityThey are negligent!

Dear [redacted] G [redacted] :Rushmore Loan Management Services LLC ("Rushmore”) is responding to your correspondence submitted to the Revdex.com (Revdex.com) on April 15, 2017, and another submitted through the Consumer Financial Protection Bureau (“CFPB”) website portal on April 20, 2017, regarding the mortgage loan account referenced abovePlease note that Rushmore is the servicer of the loan and that the owner of the loan is [redacted] Loan Mortgage CorporationThe servicing responsibilities for the loan transferred from [redacted] Mortgage to Rushmore effective October 17, We appreciate the opportunity to provide you with this written response.On December 9, 2017, Rushmore sent you a letter which confirmed that Rushmore had been notified of property damage and described our repair monitoring processWe listed the required documents that you would need to provide and sent you a Conditional Waiver of Lien and an Affidavit that needed to be signed, notarized and returned to usWe also reviewed our process with you during a phone call on that same day.On February 27, 2017, Rushmore called and left a message requesting a return callRushmore did not receive a return callHowever, on March 9, 2017, Rushmore received a claim check in the amount of $20,and another claim check in the amount of $1,Both were endorsed, and Rushmore deposited the checks into your loss draft accountWe also received the requested documentsRushmore called and confirmed receipt of the checks and the documentsBecause you had multiple contractors, you provided us with specifics on how the first draw should be disbursedRushmore sent the checks to you via Federal Express on March 14, 2017.On March 15, 2017, we received a call from you asking when the inspection needed to be performedWe advised you that once the repairs were 50% completed, you would need to call us in order for us to order the inspection.On April 5, 2017, Rushmore received an e-mail from you stating that you were ready for the first inspectionWe ordered the inspection and listed you as the contactOn April 18, 2017, Rushmore received a call from you stating that you had not been contacted by the inspector yetRushmore called you back and provided the inspector's informationWe are pending the results of the inspection.Should you have any additional questions, please do nothesitate to contact us.Customer Service Department Monday through Thursday, 6:a.mto 7:p.mPacific Friday, 6:a.mto 6:p.mPacific Toll-free number ###-###-####Sincerely,Customer Correspondence Department Rushmore Loan Management Services LLC

Dear Revdex.com, Attached is Rushmore's response to Ms***' concernsAt this time we are requesting further information from Ms [redacted] for our investigation into this matter (Please see attachment)Should you have any further questions or concerns feel free to contact us directlyRegards, [redacted] ** [redacted] Compliance Rushmore Loan Management Services LLCDear [redacted] ***:Rushmore Loan Management Services LLC (Rushmore) is writing in response to your complaint file withthe Revdex.com (Revdex.com) on November 10, 2015, regarding the mortgage loan accountreferenced abovePlease note, Rushmore is the servicer of your Loan and the owner of your Loan is the [redacted] .We apologize for any inconvenience or confusion this matter may have causedWe do appreciate yourpatients while we continue to investigate this matterIn attempt to verify the taxes paid at closing, we arerequesting at this time that you provide proof of payment from your closing title company as we continueto investigate in cooperation with the prior servicer of the loan.At Rushmore, all customer concerns are important to usShould you have any general questions otherthan those referenced in your correspondence, please contact:Customer Service DepartmentMonday through Friday, 6:a.mto 6:p.mPacificToll-free number [redacted] Sincerely, [redacted] Rushmore Loan Management Services LLC

May 1, [redacted] ***Dear [redacted] Rushmore Loan Management Services LLC ("Rushmore') is in receipt of your correspondence Submitted through the Revdex.com (“Revdex.com) website portal on April 20, 2017, regarding the mortgage loan account referenced abovePlease note that Rushmore is the servicer of the loan and that the owner of the loan is [redacted] Trust, as trustee for the [redacted] Loan Trust, Series [redacted] The servicing responsibilities for the loan transferred from [redacted] to Rushmore effective July 1, We appreciate the opportunity to provide you with this written response.A letter was provided on January 4, 2017, which explained Rushmore’s process for handling insurance proceeds and the process for disbursing fundsThe letter stated one-third of the funds would be disbursed at the beginning of the repairs and one-third would be disbursed upon 50% completion of the repairsThe final third would be disbursed when the repairs are completedProperty inspections will take place to confirm the status of the repairs prior to funds being disbursedYou signed and returned the letter acknowledging the processEnclosed are copies of the letter from January and the signed copy you returned.Rushmore's records indicate two checks have been disbursedA check was issued in the amount of $2,payable to you and [redacted] Another check was issued to you and Affordable Water in the amount of $3,An inspection took place in March and only 10% of the repairs were completedPer the process, the next insurance disbursement cannot occur until 50% of the repairs are completed and confirmed.As of the date of this correspondence, the account is payments delinquent and contractually due for the November 1, 2016, monthly installmentIf you would like to discuss available payment assistance options, please contact the assigned representative.Should you have any additional questions, please contact us at the phone number below.Loss Mitigation Department Monday through Thursday, 6:a.mto 7:p.mPacific Friday, 6:a.mto 6:p.mPacific Toll-free number ###-###-####Sincerely,Customer Correspondence Rushmore Loan Management Services LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have responded to the lender's request by sending them all the correspondence with the history of many phone calls, facts and memo for the record, particularly the requested email to the lady about waving the $3K, to help them put together the phone transcriptsI sent them via [redacted] and is scheduled to arrive this ThursdayI also left a message informing them that the [redacted] package was sent todayIt is worth noting the effort of diligence and consistency that I have put forward on this matter to prove the fact that I have followed the instruction of the lady and the firm belief that I would not pay the $3KI feel strongly that the truth will prevail and my request will be granted because throughout this very long ordeal God has been my witnessThank you Regards, [redacted] ***

Attached you'll find a copy of our response to case number [redacted] as it was previously presented to the customerDear [redacted] :Rushmore Loan Management Services, LLC (Rushmore) is responding to your complaint submitted tothe Revdex.com (Revdex.com) on November 28, 2014, regarding the mortgage loan accountreferenced above.We have conducted an investigation in regard to the listed borrowers on the Loan and the collectionactivity on the accountPlease note you are listed as an equal co-borrower on the Loan; however theborrower information screen in our account system is limited to showing only the first two (2) names thatappear on the NoteAdditional co-borrowers are listed on a secondary screen but are in no way omittedfrom the LoanEnclosed you will find a copy of the Note which will confirm you as a valid borrower onthe LoanPlease note your wife, [redacted] , is also listed on the account as an authorized user.Per terms of the Note the monthly mortgage payment is due on the first day of each month and will becharged a late fee if payment is received after the 17'" of the monthOur records indicate we receivedNovember's payment December 15, 2014, and December's payment on December 18, 2014, which hasbrought the account current and contractually due for the January I, monthly installmentShouldyou have any questions or concerns regarding the account, or if you would like to discuss availablepayment assistance options, you may work directly with:Single Point of Contact CSPOC):Name: [redacted] Direct Number: ###-###-####Should you have any general questions other than those referenced in the correspondence, please contact:Customer Service DepartmentMonday through Thursday, 6:00a.mto 7:00p.mPacificFriday, 6:a.mto 6:00p.mPacificToll-free number: ###-###-####

Dear [redacted] : Rushmore Loan Management Services LLC (Rushmore) is writing in response to your complaint file with the Revdex.com (Revdex.com) on December 28th, 2015, regarding the mortgage loan account referenced abovePlease note, Rushmore is the servicer of your Loan and the owner of your Loan is the Federal Home Loan Mortgage Corporation.We have conducted an investigation and confirmed the lender place insurance had been removed from your accountWe received your insurance policy and our vendor incorrectly misclassified the propertyWe have corrected the issue to reflect the property as a condo, and sent notification to you that the lender placed insurance in the amount of $1,was being refunded back to the accountYour monthly payment has been adjusted to $2,225.36, and we have removed all late fees on the account as wellWe apologize for any confusion or inconvenience this matter may have causedAt Rushmore, all customer concerns are important to usAs of the date of this correspondence, your account is current, and the next payment due will be for the February 1st, monthly installmentShould you have any other questions, please feel free to contact: Customer Service Department Monday through Thursday, 6:a.mto 7:p.mPacific Friday, 6:a.mto 6:p.mPacific Toll-free number [redacted] Compliance Rushmore Loan Management Services LLC

I was paying the Wells Fargo Bankruptcy Department directly until my mortgage was sold to Rushmore Loan Management Services Customer U.SBank Wells Fargo's Bankruptcy department would tell me on the phone that all late fees were waived and I was still considered in Bankruptcy with Wells FargoWhat they did with Rushmore, I have no idea To fix this problem both companies have caused, I have already agreed to pay the escrow advance back for the real estate taxes paid in On 8/28/2014, after the complaint was made to the Revdex.com, I wired $1,to Rushmore Loan ManagementThe amount owing on the advanced escrow (shown on Rushmore's printout) dated 11/19/will be paid back within the next few weeksIt totals $1,I have already wired the $1,to them on 8/28/ I will continue to make my timely monthly mortgage payments every month I have been paying $800/month even though $is all that is due per month in accordance with my attorney's letter sent to them and dated 6/23/ Rushmore Loan Management sent me a fed-x, but the figures still do not agree with what I have paid each month with the corresponding confirmation numbers Their loss mitigation department has agreed that "all late fees" will be waived from the time they took overI expect for them to continue to honor their promise I also requested a copy of my loan documents on their online program to see if a clause appears in my loan documents that will allow me to change this mortgage from an adjustable ARM to a fixed mortgageI am still awaiting that paperworkRight now Rushmore Loan Management continues to ruin my credit by saying I am months behind when I am notI am also concerned that this mortgage has not been reinstated after the bankruptcyThe reinstatement should be as a fixed mortgage and not adjustable I really have alot of questions to refinance this loan and want to work with Rushmore but they don't seem to want to work with me I am a customer of Wells Fargo and Rushmore; should not be treated this way If they state something, both companies should honor what they state and follow their own rules instead changing them to mess up their customersFor I am a customer and want to resolve this issue that they caused I will be looking for an updated statement from Rushmore Loan Management, once I make my $monthly payment on Sept10thI expect for them to properly post the payments to the correct month with the corresponding confirmation number

Dear [redacted] :Rushmore Loan Management Services LLC (“Rushmore”) is in receipt of your complaint submitted through the Revdex.com (“Revdex.com”) website portal on June 19, 2016, regarding the mortgage loan account referenced above for Raphaline MVoccia.Rushmore has determined that your correspondence is a Duplicative Notification of Error and/or Request for InformationWe made this determination because your current correspondence is substantially the same as your previous complaint that Rushmore received through the New York State Department of Financial Services on May 6, 2016, and it does not contain new and material informationRushmore complied with our obligation to respond to this matter with our previous correspondence to you, which was sent on June 2, Attached, for your reference, is a copy of our previous response.Notwithstanding the fact that your current complaint is duplicative, we can provide the following clarifying information:According to our records, our Loss Draft unit approved and exception in your case and agreed to send you a check in the amount of $10,000.00, which represents the initial release of your insurance proceeds for repairs of the above referenced propertyAttached, for your reference, is a copy of the notification sent to you on June 23, 2016, along with the aforementioned check.Sincerely, [redacted] Compliance Rushmore Loan Management Services LLC

Dear [redacted] : Rushmore Loan Management Services LLC ("Rushmore') is responding to your correspondence submitted to the Revdex.com (Revdex.com) on August 5, 2016, regarding the mortgage loan account referenced abovePlease note that Rushmore is the servicer of your loan and that the owner of the loan is [redacted] ***On February 11, 2016, you called Rushmore to make a telephonic payment in the amount of $which was posted to your January due dateThere was not a delay in processing your January paymentOur records indicate that your loan is reporting accurately to the credit reporting agenciesHowever, Rushmore will agree to make an exception, as a one-time courtesy, to amend your credit reportingRushmore will submit an update to the main credit repository agencies to remove the negative credit reportingPlease allow 30-days for the credit bureaus to update your account with themRushmore will also remove the late fee of $25,44, due to this late payment, as a one-time courtesy from your account, Please allow days for this to be reflected on your account, Enclosed, please find a copy of this loan's payment history for your recordsShould you have any additional questions, please do not hesitate to contact usCustomer Service Department Monday through Thursday, 6:a.mto 7:p.mPacific Friday, 6:a.mto 6:p.mPacific Toll-free number

If the loan is less than days past due the Principal ReductionAmount is deducted from the total amount due.Funds received on or after September 30, will require an additional Sinterest per Month.Payoff funds being sent by mail must be directed to :Rushmore Loan Management Services LLC Attin: Payoff Department 1,Laguna Canyon Road Suite Irvine, CA 92.618These figures are subject to final verification by the Note holderFigures may be adjusted if any check/money order previously received is rejected by the institution upon which it was drawn.Any amounts included in the Estimated Fees and Costs section of this letter anticipate certain actions we must take before the Good-Through Date pursuant to our rights and duties under the Loan DocumentsThese Estimated Fees and Costs are expenses related to the servicing of your loan we have already incurred but not yet received an invoice for or for which we anticipate incurring on or before the Good-Through DateThere may be additional fees incurred for which you are responsible that are unknown as of the date of this letter and which are not included aboveEstimated Fees and Costs may include, but are not limited to expenses for items such as escrow advances for property taxes, insurance, legal fees and costs, or other advances necessary and permissible under the Loan DocumentsYou do not have to pay for any fees or costs not incurred by the time your full payment is receivedIn the event you submit a payment for more than the total amount owed at the time the payment is received, we will refund you the difference

December 1, [redacted] RE: Mortgagor – [redacted] Property Address – [redacted] *** Loan Number – [redacted] Revdex.com ID – [redacted] Dear [redacted] ***: Rushmore Loan Management Services LLC (“Rushmore”) is responding to your correspondence submitted to the Revdex.com (Revdex.com) on November 21, 2017, regarding the mortgage loan account referenced above On June 5, 2017, Rushmore received the claim check; however, it was missing [redacted] ***’s endorsementRushmore sent you the enclosed letter dated June 5, 2017, which detailed the documents needed in order to proceed with the first disbursement of the insurance funds and the process of how the disbursements would occurOn June 19, 2017, Rushmore left a voicemail for you, inquiring about the missing documentsWe did not speak with you until September 8, 2017, at which time you told us you were at work and would need a call back after 5:p.mWe attempted to contact you then; however, we did not reach you, and left a voicemail asking for a call backWe left another voicemail for you on September 29, We did not speak with you again until October 10, 2017, when we advised that we still needed the insurance estimate, which you stated you would e-mail On October 12, 2017, we received the bid and it was sent for reviewOn October 18, 2017, we advised that the contractor needed to complete a lien waiverOn October 28, 2017, we spoke with you and advised we had received the needed documents and they were being sent for review, which would take two to five business daysOn November 3, 2017, we spoke with you and advised the documents were illegible, as they were too light, and that the review time would be ten business days at that timeOn November 8, 2017, the first disbursement was approved; however, it was then denied on November 13, 2017, as the bid did not match the estimateTherefore, we needed a letter of responsibilityAn exception was made on November 15, 2017, to disburse the first check, as long as the letter of responsibility was received prior to the second disbursement On November 20, 2017, the first disbursement of $2,was sent to you$2,fulfilled 50% of the insurance claim proceeds, as you had already received two checks of $5,and $4,Please be advised that in order to disburse the second check, an inspection will need to be completed to ensure repairs have been made on the property Should you have any additional questions, please do not hesitate to contact us Customer Service Department Monday through Thursday, 6:a.mto 7:p.mPacific Friday, 6:a.mto 6:p.mPacific Toll-free number Sincerely, Customer Correspondence Department Rushmore Loan Management Services LLC Enclosure (1) By Revdex.com Portal Tell us why here

Dear [redacted] A***:Rushmore Loan Management Services LLC ("Rushmore") is responding to your complaint submitted to the Revdex.com (Revdex.com) on May 2, 2016, regarding the mortgage loan account referenced above.Rushmore conducted an investigation into the matters asserted in your complaint, and we appreciate the opportunity to provide you with a written response.On March 18, 2016, you called Rushmore advising us that you had paid your first installment of the taxes at closing and that you were expecting to receive an escrow refund checkRushmore advised you that we would need to confirm that with the taxing authority and asked that you allow 3-months for the refund check to be sent to you.On May 9, 2016, Rushmore sent your refund check in the amount of $which was for the overpayment of your payoffA copy is attached.Should you have any general questions other than those referenced in the correspondence, please Contact.Customer Service Department Monday through Thursday, 6:a.mto 7:p.mPacific Friday, 6:a.mto 6:p.mPacific Toll-free number

Dear [redacted] ***:Rushmore Loan Management Services LLC (Rushmore) is writing in response to your complaint file withthe Revdex.com (Revdex.com) on April 20, 2015, regarding the mortgage loan account referencedabove.We have reviewed the account in regard to your complaint and payoff concerns Our records indicate apayment of $180,was received and applied to you loan on April 22, Once applied the loanwas marked as “Paid in Full”Please note an escrow balance refund is scheduled once payoff iscompleted.At Rushmore, all customer concerns are important to usShould you have any general questions otherthan those referenced in your correspondence, please contact:Customer Service DepartmentMonday through Thursday, 6:a.mto 7:p.mPacificFriday, 6:a.mto 6:p.mPacificToll-free number 1.888.504.6700Sincerely, [redacted] Compliance Analyst Rushmore Loan Management Services LLC

Rushmore Loan Management Services LLC (Rushmore) is writing in response to your complaint file with theRevdex.com (Revdex.com) on May 22, 2015, regarding the mortgage loan account referenced above.Please note, Rushmore is the servicer of your Loan and the owner of your Loan is [redacted] ***which is a privately held trustWe have conducted an investigation in regards to your complaint and the recent authorized payment on the account.Our records indicate Rushmore received a call from [redacted] ***, and the call was verified for security of theaccountThe caller identified themselves as [redacted] ***, provided bank account information and authorized a one timedraft for $from the account effective May 8, At Rushmore, all customer concerns are important to usAs of the date of this correspondence, the account iscurrent and contractually next due for the July 1, monthly installmentShould you have any generalquestions other than those referenced in your correspondence, please contact: Customer Service DepartmentMonday through Thursday, 6:a.mto 7:p.mPacificFriday, 6:a.mto 6:p.mPacificToll-free number Sincerely, [redacted] Compliance Analyst Rushmore Loan Management Services LLC

March 31, Revdex.com Attn: [redacted] Viewridge Ave., # San Diego, CA Re: Revdex.com Complaint ID: [redacted] class="Apple-tab-span"> Borrower: [redacted] Loan Number: [redacted] Dear [redacted] This letter is to acknowledge your letter dated March 20, received in our office on March 24, regarding a complaint filed to the Revdex.com from the reference borrower Please note that Rushmore is not a memeber of the Revdex.comWe will provide a response to the borrower directly with business days If you have any questions, please contact us at our toll free number (888) 699- Sincerely, Compliance

While Rushmore was handling our near foreclosure they quickly answered our calls and e mailsAfter this issue was reslovedThey were appointed to handle a insurance claim which included issuing checks to pay contractors on a timely basisThere has been several mistakes they did with not paying contractos for months to paying current contractors the wrong amountsSince then they refuse to return any calls and emails we have sentNow we are burdened to pay the contractors ourselves even though the insuance company tells us that they have issued checks to RushmoreI would encourage anyone who thinks about doing business with this mortage company to think twice

Dear [redacted] : Rushmore Loan Management Services LLC ("Rushmore) is responding to your correspondence submitted to the Revdex.com (Revdex.com) on August 11, 2016, regarding the mortgage loan account referenced aboveOn August 10, 2016, Rushmore sent you a check in the amount of $as a refund to your account that has been paid in full.Should you have any additional questions, please do not hesitate to contact usCustomer Service DepartmentMonday through Thursday, 6:a.mto 7:p.mPacific Friday, 6:a.mto 6:p.mPacific Toll-free number Sincerely,Customer Correspondence Department Rushmore Loan Management Services LLC