Rushmore Loan Management Services LLC

Dear *** ***:
Rushmore Loan
Management Services LLC (“Rushmore”) is writting in response to your rebuttal submitted through the Revdex.com (Revdex.com) portal on March 18, related to
your mortgage loan account
We have
conducted a thorough investigation into the matters asserted in your complaint regarding your loanWe appreciate the opportunity to provide you with
this written response
The servicing of
the loan was transferred to Rushmore from *** Home Loans effective June 15th,
At the time of the transfer, the loan was current and contractually due
for the August 1st, monthly paymentRushmore is
currently servicing your loan in accordance with the terms of the Loan
Modification Agreement dated
October 27th, 2014, as completed by *** Home Loans and you
After further
review by Rushmore of the modification that was completed by *** Home
Loans, it was determined that the escrow advance balance that was transferred from
the prior servicer should have been deferred until the maturity date of the
loan, as part of the terms of the modification agreement dated October 27th,
We are currently in the process of
working with *** Home Loan and making the necessary adjustments to your loanOnce we have completed the
adjustments, we will reanalyze the escrow account based on the new escrow
balance, and adjust your monthly payment accordingly
Sincerely,
*** ***ComplianceRushmore Loan Management Services LLC

Dear ***
***:
Rushmore Loan
Management Services LLC (“Rushmore”) is in receipt of your complaint submitted
through the Revdex.com (“Revdex.com”) website portal on March 24th,
2016, regarding the mortgage loan account referenced above
Rushmore has
determined that your correspondence is a Duplicative Notification of Error
and/or Request for Information. We made
this determination because your current correspondence is substantially the
same as your previous complaint submitted through the Revdex.com
(Revdex.com) on Mach 8th, 2016, and it does not contain new and material
information. Rushmore complied with our
obligation to respond to this matter with our previous correspondence to you,
which was sent on Mach 17th,
Attached, for
your reference, is a copy of our previous response
Sincerely,
*** ***
Compliance
Rushmore Loan Management Services LLC

Dear Natalia Arias:
Rushmore Loan Management Services LLC (Rushmore) is writing in response to your complaint filed with the Revdex.com (Revdex.com) on May 17, 2016, regarding the mortgage loan account referenced aboveWe have conducted an investigation into the matters asserted in your complaint and appreciate the opportunity to provide you with this written responseAccording to our records, Rushmore paid the property taxes in July After we received your first complaint regarding this matter in November 2015, we discovered that the City tax office misapplied the payment due to incorrect tax account numbers being providedOn December 2, 2015, the tax office confirmed that they would correct this errorAfter receiving your second complaint regarding this matter, we contacted the tax office again and were notified that they had not made the correctionWe asked them to get the payment applied correctly as soon as possibleThe correction is currently still being processedWe appreciate your bringing this matter to our attention, and we sincerely apologize for any inconvenience or confusion this matter may have causedOn April 29, 2016, another tax payment was made in the amount of $2,However, this was a duplicate payment for the taxes that were due in July This amount will be refunded back into your escrow accountAt Rushmore, all customer concerns are important to usShould you have any general questions other than those referenced in your correspondence, please contact:
Customer Service Department Monday through Friday, 6:a.mto 6:p.mPacific Toll-free number

Dear *** ** ***:
Rushmore Loan Management Services LLC (“Rushmore”) is responding to your correspondence submitted to the Revdex.com (Revdex.com) on September 10, 2016, regarding the mortgage loan account referenced aboveRushmore received a payoff in the amount
of $294,that was posted to your account on Monday, August 1, with an effective date of Friday, July 29, 2016, due to the payment being processed over the weekendYour account was set up on an ACH draft payment method with the next draft date set to occur on August 1, Unfortunately, the posting of the payoff and the ACH draft overlapped due to weekend processingACH drafting was cancelled as of August 2, 2016.On August 18, a refund check was issued to the address on file of *** *** *** *** ** *** for $3,631.26, and on August 22, 2016, a second refund check was issued for $2,to the same addressRushmore was not provided with a new mailing address until you contacted our office on September 10, 2016, and updated your mailing address to *** *** *** *** ** ***
Both checks have since been returned to Rushmore as “unable to forward” on August 24, 2016, and August 29, 2016, respectivelyWe will be reissuing these checks to your new mailing address as of the date of this letterShould you have any additional questions, please do not hesitate to contact usCustomer Service Department Monday through Thursday, 6:a.mto 7:p.mPacific Friday, 6:a.mto 6:p.mPacific Toll-free number Sincerely,Customer Correspondence Department Rushmore Loan Management Services LLC

Rushmore loan management services is only out to steal your houseThey purchased our loan from *** and said we were behind paymentsWe showed them bank statement proof that *** took the missing payments and they came straight out of our checking accountmonths later they are still trying to not credit our account properlyThey got ripped off from ***, so they do not want to give us what we are owed!! They are just as bad a ***! We get the run around and never straight answers! Poor customer serviceI don't see how they have a A+ rating when they have over complaints

Dear *** ** ***:Rushmore Loan Management Services LLC (Rushmore) hereby responds to your complaint submitted to the Revdex.com on May 17, 2016, regarding the mortgage loan account referenced above.We have conducted an investigation into the matters asserted in your complaint regarding your loanWe appreciate the opportunity to provide you with this written response.Since our previous correspondence dated May 3, 2016, Rushmore has made attempts to contact you and has left you messagesOur customer service contact phone number listed below provides you the option to speak with a representativeWe apologize that you were unable speak with a representative the day you called in.Our records show that we received a payment on May 6, 2016, in the amount of $1,This payment was applied towards your April 1, 2016, paymentFor your reference we have enclosed an updated payment history which reflects how your payments have been applied.Please be advised that your loan is scheduled to be service released to *** *** *** effective June 1, A notice was mailed to you on May 11, 2016.As of the date of this correspondence, the account is payment delinquent and contractually due for the May 1, 2016, monthly installment If you have any questions or would like to discuss available payment assistance options, please call:Customer Service Department Monday through Thursday, 6:a.mto 7:p.mPacific Friday, 6:a.mto 6:p.mPacific Toll-free number 1.888.504.6700After June 1, 2016, please contact your new servicer, *** *** *** at toll-free number ***.Sincerely,*** ***Compliance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.My expectation and the American dream of owning a home has being a nightmare to date through *** *** *** and *** *** *** ***, for *** ** ***
In March of 1999, I started the process of purchasing a home with credit scores above700, but I was given a MORTGAGE LOAN OF $100,by *** *** and it turned out to be two loansThe first Lien was $80,with interest rate of 9.5% and the monthly payment of $672.68, (***) Second Lien was $20,with interest rate of 11.75% and the payment of $236.83[***] and was supposed to be refinanced in years, i.e2002, but before I knew it was hurriedly sold to *** *** servicing for *** ** *** in January Even before that my husband was injured on the job in August 1999, and was on Workman’s compensation until he was granted disability and all our taxes were deferred in Sometimes in the loan was transferred to *** *** and this group was into fraudulent practices for though I paid my Hazard Insurance and Taxes, they still placed their insurance on my loanI was not allowed to refinance nor bring my interest rate down until now because *** *** *** and *** *** both servicing for *** ** *** already ruined my credit
To my amazement in February 2003, they just made something up and sent me a letter for a Foreclosure of my house and forced forbearance from February till March with initial payment of $and monthly payments of $for thirteen (13) months, a total of $for the
First loan (***) and $for the Second loan.(***)
Fortunately, around April-May, some other people that have been victims of these fraudulent and RIP OFF practices got together and reported *** *** to FTC and class action was initiated in which I participated and wonThen the FTC charged *** *** to change their policies including restoring of my credit they immediately apologized and changed their name to *** *** *** ***still servicing for *** and promised to comply with FTC, but to my surprise these jokers are even worse than the devilI was not allowed to refinance to lower interest rate and continued to pay 9.5% for the 1st Lien for $and 11.75% for the 2nd Lien for $since May.
After series of letters, demands and changes in Federal policies concerning 80/Sub-Prime loan mortgages, in 2012, my 2nd lien mortgage was closed up by ***, and from that time on, I started paying only $without reduction of interest rate of 9.5% stillI have never missed any payment of $and have paid for my hazard insurance since up till Since I have noticed that *** *** *** are fraudulent I have made all attempts demanding (1.) to correct my account statement and balance to show that I am current as of July till date (2.) make correction of my credit report to show that the account has been paid on time and as agreed(3.) To make a permanent reduction of my interest rate from 9.5% to less than 3% effective January (4.) *** inaccurate reporting to the credit bureaus an incorrect record of my account has harmed me and prevented me from refinancing, modification and has limited my employment opportunities and earning potentialsIn June-July 2015, *** hurriedly and fraudulently transferred my loan to their cronies, Rushmore Loan Management Services, when another Class action has been instituted by some aggrieved home owners again because of fraudulent practices of *** by forced placed lender insurance when I already have my hazard insurance (1.) I paid my mortgage payments of $to *** from January to July (2.) *** returned my July payment of, $and claimed they have transferred my mortgage to Rushmore Loan Management Serv, because of pending Class action filed against ***, but they cashed my checks from January till June (3.) I sent the July 2015, Augand Septpayments to Rushmore Loan Management so I will not be late
(4.) Rushmore Loan Management returned my August payment but cashed and applied the July payment
(5) Each time Rushmore returned the payment I sent it back electronically with my *** *** online banking to avoid late fees and late payment records up till March I am current on my loan obligation
INFORMATION FURNISHED TO CRA’S
I have copies of my credit history from 2002-which shows how my credit was inaccurately reportedHARRIS COUNTY TAX OFFICE PAYMENT
A letter from the tax office shows deferment since 2002, payment made by me, and the tax that were paid by *** from the fraudulently forced forbearance proceeds placed on me from February till March It also shown my money $plus interest that was misapplied and remains in tax office from the money that I paid to *** forced forbearance from February to March 2004, which has not yet refunded to meALIEF SCHOOL DISTRICT TAX PAYMENTIt shows the letter of deferment, some payment were made by me, and the payment made by *** through the money that I paid to *** from the forced forbearance placement on me from February till March It also shows the payment of all the tax payment from till INTEREST RATE REDUCTIONI have made several attempts to *** to get them to lower my interest rate from 9.5% to less than 3% since INSURANCE PAYMENTI have paid my own hazard insurance premium on my own since to *** has forced lender placed hazard insurance on my house despite
the fact I have hazard insurance on my property from the insurance company of my choice from through On The Disbursement DetailBecause of Hurricane Ike of September 2008, my house and roof were damaged, and because of my insurance at that time, *** *** * *** *** was reluctant to pay for the damage to my roofI then hired the law firm of *** *** * ***, to go after them in and the case was settled and I was awarded $10,of which the lawyer took $4,initially and $6,was left to fix my roofThen the lawyer now took another $which left me with $5,to fix the roofThe check was issued on 12/19/by my insurance (*** *** * *** ***.) and NOT the *** *** *** ***to me *** ***, *** *** * *** *** and *** *** *** ***, so that I can repair the roof damagedI mailed the check to *** for endorsement and it was suppose to be returned immediately, but *** held the check indefinitely until the matter was reported to the law firm of *** * **in March of 2013, after they contacted ***, and asked *** why are they playing Solomon? Who was asking for the name of the construction company that would repair the roof, so I hired *** *** ***?
*** decided not to give all the money to repair the roof even when the roof was leaking very badly, but opted for four (4) payments of
$issued on 5/24/for *** * **second payment of $1765.20, issued to me, *** *** and *** *** ***
on 8/29/and was cashed to buy materials and deposit for engaging *** *** ***During the repair of the roof, the *** stopped the check to frustrate me again, and all the checks that were written at the time bounced and incurred bank charges from various banks which I sent to *** for reimbursement, but *** never paid back to meThe third and the fourth checks of $were issued, and it took a year to repair my roof from the time the case was settled in 12/19/till 9/19/when the final check was issued by ***Finally, I DID NOT HAVE ANY HAZARD INSURANCE POLICY NOR NEITHER DID I EVEN KNEW OR OBTAINED ANY INSURANCE COVERAGE EITHER HOME OR LIFE FROM *** *** * *** **I believe it’s a lender forced and FRAUDULENT placed insurance by *** and these are the copies of my hazard insurance and the explanation of my nightmare with this entity called *** *** *** for *** ** ***In regards to this joker called Rushmore Loan Management Servicing, they need to check on the status of the Class action pending against ***, so they will not fall into the same trap of defrauding and stealing from innocent peopleRushmore needs to return my loan to *** immediatelyI already sent all my proof of payments to Rushmore Loan Management Services, and they said *** would be liable for their fraudulent activities definitely no their CompanyRegards,
*** ***

Dear *** ** ***:Rushmore Loan Management Services LLC (“Rushmore") is responding to your complaint submitted to the Revdex.com (Revdex.com) on June 22, 2016, regarding the mortgage loan account referenced abovePlease note that Rushmore is the servicer of your loan and that the owner of
the loan is *** *** *** *** ***.As stated in your Note and Deed of Trust, your monthly payments are due on the 1st of the monthRushmore's records have been adjusted and your account is listed as “special handling - no calls until after the late charge date.” Please note that some notices are required to be mailed to you, and we will continue to send those notices as required by law.Your October 1, 2015, payment was not received until October 31, A late fee of $was assessedRushmore will continue to access late fees if the monthly payments are not received within days of the due date, per the terms of the NoteA copy of your payment history is enclosed for your records.Should you have any additional questions, please contact us at the phone number below.Customer Service Department Monday through Thursday, 6:a.mto 7:p.mPacificFriday, 6:a.mto 6:p.mPacific Toll-free number 1,888.504.6700Sincerely,Compliance DepartmentRushmore Loan Management Services LLC

Dear *** ***:
Rushmore Loan Management Services LLC (Rushmore) is responding to your correspondence submittedto the Revdex.com (Revdex.com) on April 22, 2015, regarding the mortgage loan account referencedaboveWith regard to your request for credit reports, attached you will find a copy of the credit reportingsubmitted to the main credit repository agencies by Rushmore as of the date of this correspondenceAgain, Please note, the erroneous information was not reported to the credit reporting agencies and willhave no impact on your credit report or your credit scoreRushmore apologizes for any inconvenience that this matter may have caused youIf you have anyfurther questions regarding the status of your loan, please call our Customer Service Department, tollfree,at (888) 504-Sincerely,
** ** ***
Compliance Analyst
Rushmore
Loan Management Services LLC

Rushmore Loan Management Services LLC ("Rushmore”) is in receipt of your correspondence submitted through the Revdex.com (“Revdex.com) website portal on May 9, 2017, regarding the mortgage loan account referenced abovePlease note that Rushmore is the servicer of the loan and that the owner of
the loan is *** *** *** Association, not in its individual capacity but solely as trustee for the RMAC Trust, Series 2016-CTTThe servicing responsibilities for the loan transferred from *** *** Loans, Incto Rushmore effective October 1, We appreciate the opportunity to provide you with this written response.Rushmore investigated the allegations in the correspondenceAfter the transfer, the loan was not moved to bankruptcy status until October 20, Prior to that date, Rushmore telephoned you on October 18, 2016, to welcome you, and you advised Rushmore you had filed bankruptcyRushmore phoned you on October 20, 2016, and you stated that you spoke to your attorney and that your attorney was sending authorization for Rushmore to discuss the loan with youOn November 21, 2016; January 4, 2017; and January 23, 2017, Rushmore contacted you to advise you that the authorization from your attorney had not been receivedRushmore received the authorization letter from your attorney in January Enclosed is a copy of that letter.In addition to the telephone calls, letters were provided on October 13, 2016; October 18, 2016; and October 19, 2016, listing options to bring the loan currentA statement was provided as well on October 20, However, each of the letters and the statement sent includes a disclosure which states that if the borrower is in Bankruptcy or received a Bankruptcy Discharge then the letters are being sent for informational purposes onlyThe documents also clearly state that they are not an attempt to collect a debtEnclosed are copies of the letters and the statement.As of the date of this correspondence, the account is payments delinquent and due for the October 14, 2015, monthly installmentIf you would like to discuss available payment assistance options, please contact the assigned representative.Single Point of Contact (SPOC): Name: Valerie Story Direct Number: ###-###-####Should you have any additional questions, please contactus at the phone number below.Loss Mitigation Department Monday through Thursday, 6:a.mto 7:p.mPacificFriday, 6:a.mto 6:p.mPacific Toll-free number ***Sincerely,Customer Correspondence Rushmore Loan Management Services LLC

See attached Response.Dear *** ***:Rushmore Loan Management Services LLC ("Rushmore") is in receipt of your correspondence submitted through the Consumer Financial Protection Bureau ("CFPB) website portal on October 18, 2016, another submitted through the Revdex.com (Revdex.com) on
October 19, 2016, another submitted through the *** Office of Financial Regulation on October 21, 2016, and another submitted through the *** Attorney General's Office on October 24, 2016, regarding the mortgage loan account referenced aboveThe servicing responsibilities for the loan transferred from Residential Credit Solutions to Rushmore effective March 1, We appreciate the opportunity to provide you with this written response.After reviewing your loan, Rushmore has determined that we held a JrLien regarding the property referenced aboveRushmore's lien was wiped out when the SrLien Holder conducted their foreclosure sale on December 11, Please allow up to days for Rushmore to make the necessary adjustments to your loanWe will no longer send you any billing statements while the adjustments are being completed.Rushmore is reviewing the data that was transmitted to the credit reporting agencies, and if necessary, Rushmore will submit an update to the main credit repository agencies to remove the negative credit reportingPlease allow up to days for the credit bureaus to update your account with them.Should you have any additional questions, please do not hesitate to contact us.Customer Service Department Monday through Thursday, 6:a.mto 7:p.mPacific Friday, 6:a.mto 6:p.mPacific Toll-free number ***Sincerely,Customer Correspondence Department Rushmore Loan Management Services LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Rushmore Loan Managment continues to lack the clarity to understand their failures as a business entity as demonstrated by their lack of focus on the issue at hand. They continue to focus on my loan payment dates (which are irrelevant to the issue at hand) and not on the issue of how poorly they have handled the issues regarding the check endorsements, their lack of communication skills on the part of their staff, the lack of consistent and accurate information being relayed to me, the consumer, their lack of accessibility with the appropriate staff to address the issues at hand, and their failure to have appropriately trained management staff to address complains contemporaneously. The manner in which they continue to respond to my complaint clearly shows their lack of acknowledgement of how poorly they handled the situation. Their failure to accept their shortfalls and instead attempt to redirect the focus on me somehow clearly shows their lack of professionalism.
Regards,
*** ***

Dear *** ***:Rushmore Loan Management Services LLC ("Rushmore") is in receipt of the rebuttal correspondence submitted through the Revdex.com ("Revdex.com) website portal and received in our office on January 4, 2017, regarding the property referenced above,Rushmore has reviewed your loan and verified that you are authorized to discuss the loanRushmore apologizes for overlooking the authorization previouslyAlthough a response was not provided to you, a response was sent to Orlando Hector ***Rushmore has repeatedly responded and provided the necessary documents to validate the debt and our right to foreclose on the propertyRushmore has also provided documentation to demonstrate Rushmore's good faith efforts to evaluate whether the borrower would potentially qualify for available loss mitigation alternatives, as offered by the owner of the loanEnclosed are copies of responses sent June 17, 2016; July 7, 2016; and January 4, 2017.As of the date of this correspondence, the account is payments delinquent and contractually due for the July 1, 2014, monthly installmentIf you would like to discuss the loan, please contact the assigned representative.Single Point of Contact (SPOC): Name: Fred Taggart Direct Number: 469-458-5926Should you have any additional questions, please contactus at the phone number below

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.No attachment providedI requested 3rd party authorization forms to add my fiance to my authorized user listing and it still has not been sentThe prior issue of spreading my escrow shortage has been resolved.
Regards,
*** ***

I was paying the Wells Fargo Bankruptcy Department directly until my mortgage was sold to Rushmore Loan Management Services Customer U.SBank.
Wells Fargo's Bankruptcy department would tell me on the phone that all late fees were waived and I was still considered in Bankruptcy with Wells FargoWhat they did with Rushmore, I have no idea.
To fix this problem both companies have caused, I have already agreed to pay the escrow advance back for the real estate taxes paid in
On 8/28/2014, after the complaint was made to the Revdex.com, I wired $1,to Rushmore Loan ManagementThe amount owing on the advanced escrow (shown on Rushmore's printout) dated 11/19/2013 will be paid back within the next few weeksIt totals $1,I have already wired the $1,to them on 8/28/I will continue to make my timely monthly mortgage payments every month I have been paying $800/month even though $is all that is due per month in accordance with my attorney's letter sent to them and dated 6/23/
Rushmore Loan Management sent me a fed-x, but the figures still do not agree with what I have paid each month with the corresponding confirmation numbers.
Their loss mitigation department has agreed that "all late fees" will be waived from the time they took over. I expect for them to continue to honor their promise.
I also requested a copy of my loan documents on their online program to see if a clause appears in my loan documents that will allow me to change this mortgage from an adjustable ARM to a fixed mortgageI am still awaiting that paperworkRight now Rushmore Loan Management continues to ruin my credit by saying I am months behind when I am notI am also concerned that this mortgage has not been reinstated after the bankruptcyThe reinstatement should be as a fixed mortgage and not adjustable.
I really have alot of questions to refinance this loan and want to work with Rushmore but they don't seem to want to work with me.
I am a customer of Wells Fargo and Rushmore; should not be treated this way.
If they state something, both companies should honor what they state and follow their own rules instead changing them to mess up their customersFor I am a customer and want to resolve this issue that they caused.
I will be looking for an updated statement from Rushmore Loan Management, once I make my $monthly payment on Sept10thI expect for them to properly post the payments to the correct month with the corresponding confirmation number

I live in a condominium that I pay monthly association fees totaling four hundred and fifty dollars besides my monthly mortgage of six hundred and thirty eightI received a letter from Rushmore Loan Management Services requesting proof of Hazard coverageIn the master policy of *** Condominiums I have all the coverage's needed by the state of Florida alongside further policiesI have obliged with Rushmore request and had provided the proper documents via there website and also tried multiple times to contact them by phoneI was told by a customer service representative that my condominium is listed as a family home and therefore this is why I Rushmore chooses to force place insurance on my unit although I already have paid for this serviceIt seems that Rushmore continues to purposely force place insurance policies on its loans regardless of the individual owners providing proof of coverageRushmore has been charging me force placed hazard insurance since although I have provided them with the *** condominiums maser policy that shows no gap in coverage and has maintain insurance on the property for the last ten years since I have been the owner/occupier of the residence of unit *** *** ** *** *** *** *** *** ** ***I request that Rushmore updates their records from a single family dwelling to a multiple condominium units and refunds me any and all fees and policies that where issued without meritI have provided them with all necessary documentation alongside master policies since 2013,2014,2015,

Dear *** ** ***:
Rushmore Loan Management Services LLC (Rushmore) hereby responds to your complaint submitted to the Revdex.com on May 17, 2016, regarding the mortgage loan account referenced aboveWe have conducted an investigation into the matters asserted in your complaint regarding your loanWe appreciate the opportunity to provide you with this written responseSince our previous correspondence dated May 3, 2016, Rushmore has made attempts to contact you and has left you messagesOur customer service contact phone number listed below provides you the option to speak with a representativeWe apologize that you were unable speak with a representative the day you called inOur records show that we received a payment on May 6, 2016, in the amount of $1,This payment was applied towards your April 1, 2016, paymentFor your reference we have enclosed an updated payment history which reflects how your payments have been appliedPlease be advised that your loan is scheduled to be service released to *** *** *** effective June 1, A notice was mailed to you on May 11, As of the date of this correspondence, the account is payment delinquent and contractually due for the May 1, 2016, monthly installment If you have any questions or would like to discuss available payment assistance options, please call:
Customer Service Department
Monday through Thursday, 6:a.mto 7:p.mPacific
Friday, 6:a.mto 6:p.mPacific
Toll-free number After June 1, 2016, please contact your new servicer, *** *** *** at toll-free number ***Sincerely,
*** ***
Compliance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
As the attached letter I sent to Mr*** on February 29, will attest, I am going to take the high road here and assume that he does not have all the facts at his fingertips From what I can ascertain after reading his letter to me dated February 5th (copy herewith for your reference), he is unaware that I was granted a Mortgage Loan Modification on November 11, which allows me to pay the taxes and interest on the loan solely for the next two years.In addition to being overcharged on my mortgage loan invoices, Rushmore paid my taxes twice (!) to the local Tax Collector, and then attempted to make me pay for their error (!!) They claimed, on the phone, that my taxes had gone up substantially, which is untrue See attached letter.I have researched this company and found many, many complaints whose content parallels what they are putting me through Quite frankly, I feel I am being scammed - as others have posted online through various sources, including Yelp.com I have been trying to get this matter resolved since last November without success, and most recently, filed a complaint with the New York State Attorney General's Office.Ms***, I am recovering from monetary loss as a result of abandonment (and cleaning out of our bank accounts) by my now ex-husband, followed by a very difficult divorce, and am on a strict budget I have honored the mortgage loan agreement between myself and *** Home Loans, from whom Rushmore purchased my mortgage loan I have acted in good faith, making every payment in full ($1,676.98) and on time as contracted I am at a loss here to understand why the Mortgage Loan Agreement of 11/11/is being ignored, and why Rushmore - which has cashed my mortgage loan payments - is not only not crediting my account accordingly but also hitting me for late fees (!). Can you imaging what it's like to receive an invoice demanding a payment of $25,(!), copy attached, when you have done no wrong? I am continuing to make timely payments of $1,(through my bank so there is a paper trail) as per the Mortgage Loan Modification Agreement.Your kind assistance to reopen and investigate this matter will be greatly appreciated
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Your response is typical on assuming my current loan is fine. My problem is that the old loan number *** still appears on my credit report as openI have a "Notice of servicing transfer dated 2/13/from *** ***, stating the impending transferIn your response you tell me to contact my previous servicer to deal with this problem---Well, this letter shows the "present servicer" as none other than RUSHMORE LOAN MANAGEMENT SERVICES LLC (In Lake Zurich IL)andthe "new servicer" as RUSHMORE LOAN MANAGEMENT SERVICES LLC.(in Dallas TX)As far as I can see it's the same company and you need to stop this blame game since you are the same and it's a lot easier for you to take care of this problem which is overextending my credit with the same amount of money for a single loan that shows as two loansDon't tell me to call or write to your given address as we both know they take months to respond (as evidenced by all of the negative reviews on the internet) deal with me directly and let's get this problem solved)Should you request a fax of this letter, please contact me directly with a person I can follow through with this requestPhone # *** ***
***
*** ***

Dear *** *** ***:
Rushmore Loan Management Services LLC (“Rushmore”) hereby responds to your e-mail correspondences, received by our office July 6, 2016, your complaint filed with the Consumer Financial Protection Bureau (“CFPB”) on July 6, 2016, and your complaint filed with
the Revdex.com on June 7, 2016, regarding the loan account referenced above.Rushmore conducted an investigation into the matters asserted in your complaints, and we appreciate the opportunity to provide you with a written responseRushmore does not feel that an error has been made on your accountPlease note that at no time did Rushmore engage in dual trackingAlthough your loan may be in foreclosure status, every time a complete loan modification application is received, we place the foreclosure on hold and no foreclosure activity is continued unless the modification is declinedThe records transferred from your prior servicer show that a notification was sent to you on June 1, 2016, indicating that your loss mitigation application was received and that after conducting a subsequent review of the documentation supplied by you, they determined that the application was incompleteThe notification also stated that if the required documents were not received by July 1, 2016, your application would be deniedEnclosed please find copy of the above-mentioned notification for your reviewOur records show that you completed a new loss mitigation application with Rushmore on June 30, However, a notification was sent to you on July 7, 2016, indicating that your application was considered incomplete as the following documentation is missing:
4506T Form requesting the year
Profit And Loss Statement for April
Business Bank Statement Covering the same period as Profit And Loss
Food Stamp Benefit Award Letter with months recent proof of deposits
Proof of Homeowner Insurance
Once we have all of the above documentation, your application will be complete, and Rushmore will review your application and provide you with a written response which will outline what loss mitigation options, if any, are available for youPlease be advised that the foreclosure sale, originally scheduled for July 7, 2016, was postponed to July 21, 2016, to allow you time to provide the information requestedConcerning your Request for Information, Rushmore has determined that the same is DuplicativeWe made this determination because your current request is substantially the same as your previous e-mail correspondence, which Rushmore received on June 8, 2016, and it does not contain new and material informationRushmore complied with our obligation to respond to this matter with our previous correspondence to you, which was sent on June 17, Enclosed, for your reference, is a copy of our previous responsePlease note that the Payoff Quote requested will be sent to you under separate coverAs of the date of this correspondence, the account is payments delinquent and contractually due for the July 1, monthly installmentShould you have any additional questions, please contact your Single Point of Contact (SPOC) at the phone number belowSingle Point of Contact (SPOC):Name: *** ***
Direct Number: ***
Sincerely,Compliance Department
Rushmore Loan Management Services LLC