Rushmore Loan Management Services LLC

Dear [redacted] :Rushmore Loan Management Services LLC (Rushmore) is writing in response to your complaint file with the Revdex.com (Revdex.com) on December 28th, 2015, regarding the mortgage loan account referenced abovePlease note, Rushmore is the servicer of your Loan and the owner of your Loan is the Federal Home Loan Mortgage Corporation.We have conducted an investigation and confirmed the lender place insurance had been removed from your accountWe received your insurance policy and our vendor incorrectly misclassified the propertyWe have corrected the issue to reflect the property as a condo, and sent notification to you that the lender placed insurance in the amount of $1,was being refunded back to the accountYour monthly payment has been adjusted to $2,225.36, and we have removed all late fees on the account as wellWe apologize for any confusion or inconvenience this matter may have caused.At Rushmore, all customer concerns are important to usAs of the date of this correspondence, your account is current, and the next payment due will be for the February 1st, monthly installmentShould you have any other questions, please feel free to contact:Customer Service Department Monday through Thursday, 6:a.mto 7:p.mPacific Friday, 6:a.mto 6:p.mPacific Toll-free number [redacted] Compliance Rushmore Loan Management Services LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Regards, [redacted]

Dear [redacted] ***: Rushmore Loan Management Services LLC (Rushmore) is writing in response to your complaint file withthe RevDex.com (BBB) on August 5, 2015 and received by our office August 11,... 2015,regarding the mortgage loan account referenced above. Please note, Rushmore is the servicer of yourLoan and the owner of your Loan is [redacted] doing business as [redacted] ***, not in its individual capacity but solely as Trustee for [redacted] , which is aprivately held trust.We have conducted an investigation in regard to your complaint and your recent application for mortgageassistance. Our records indicate that initially your documents for review were in part being summited toour Bankruptcy department rather than Loss Mitigation. Although communication between the two isopen, sending documents to the incorrect department can cause delays in what is readily available for theproper parties. As of the date of this correspondence, the account is contractually due for the November 1, 2013 monthlyinstallment. At this time we have received a completed package and it is currently with underwriting for areview decision. Should you have any questions or concerns regarding the account, please call your newsingle point of contact: Single Point of ContactName: [redacted] Direct Number: [redacted] Rushmore Loan Management Services is a debt collector, who is attempting to collect a debt. Any information obtained will be used for thatpurpose. If this debt is in or has been discharged in a bankruptcy proceeding, be advised this communication is not an attempt to collect the debtagainst you. Please note, however, we reserve the right to exercise the legal rights only against the property securing the original obligation..At Rushmore, all customer concerns are important to us. Should you have any general questions otherthan those referenced in your correspondence, please contact: Bankruptcy DepartmentMonday through Thursday, 6:00 a.m. to 7:00 p.m. PacificFriday, 6:00 a.m. to 6:00 p.m. PacificToll-free number 1.888.504.7300 Sincerely, [redacted] Compliance Rushmore Loan Management Services LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I would like for Rushmore to report from the time they took over my loan in a positive manner, I was advised to put all payments into a savings account until my bankruptcy was over and determined that I would be able to maintain my property since the originator of my loan [redacted] was not willing to assist in a loan modification with a reduction of my principle balance for the condominium I was upside down on.It would be a good faith gesture if Rushmore may help in referring by mortgage paid in full and not deffer days since all those late payments occurred prior to their take over of my loan Regards, [redacted]

Dear Revdex.com, April 20, [redacted] ***RE: Mortgagor(s) – [redacted] Property Address – [redacted] ***Loan Number – [redacted] Revdex.com ID – [redacted] Dear [redacted] :Rushmore Loan Management Services LLC (Rushmore) is responding to your complaint submitted to theRevdex.com (Revdex.com) on March 16, 2015, regarding the mortgage loan account referenced above.You recently received a letter from regarding the mortgage loan Rushmore is servicing for youThe lettercontained incorrect information regarding the status of your loan, and described potential loss mitigationoptions that may be available.That letter was sent to you in errorPlease disregard itNo action is required from you at this timeYouraccount is accurate in all respects in our loan software systemThe terms of your loan have not changed in anyway.You should also have been contacted by a Rushmore representative by phone who provided you with thisinformationAdditionally, you will receive a separate written notification confirming that the letter youreceived was sent to you in error.Please note, the erroneous information was not reported to the credit reporting agencies and will have noimpact on your credit report or your credit score.Rushmore apologizes for the hold time when you called to speak with us, and for any inconvenience that thismatter may have caused youIf you have any further questions regarding the status of your loan, please callour Customer Service Department, toll-free, at (888) 504-Should you have any further questions or concerns feel free to contact me directly [redacted] Compliance Analyst Rushmore Loan Management Services LLC [redacted] direct | rfax | 888-699- toll-free | fax machine Mail to: [redacted] Web: http://www.rushmorelm.com/

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This is an update to my complaint;I went back and researched from when Rushmore took over my mortgage from [redacted] .-They never sent me a certified notification they were servicing my mortgageThey just started sending bills-They never notified me they filed a foreclosure in November after I came out of chapter [redacted] is a judiciary stateRequires 30-day prior notification of such a filing as well as assignment of mortgage-They are not paying my taxes as they claimed and are trying to recover in their latest modification offerI received a delinquency notice from my town, they are quarters behind-They won’t tell me who my payments go to, only trusts on the note-They send back my payments, stating it doesn’t cover past due but did accept payments, October & November 2014-They ordered a market analysis for the modificationIt showed my home is $less than balance, never reduced the balance according to hamp guidelines but are charging me in advanced corporate fees.-I haven’t been able to get a hold of my case manager [redacted] in over daysDoesn’t return phone calls or emailsI have tried to contact her supervisor; I am told to call backNo contact with anyone from Rushmore in over weeks Please help me [redacted] This is an update to my complaint;I went back and researched from when Rushmore took over my mortgage from [redacted] .They never sent me a certified notification they were servicing my mortgageThey just started sending billsThey never notified me they filed a foreclosure in November after I came out of chapter [redacted] is a judiciary stateRequires 30-day prior notification of such a filing as well as assignment of mortgageThey are not paying my taxes as they claimed and are trying to recover in their latest modification offerI received a delinquency notice from my town, they are quarters behindThey won’t tell me who my payments go to, only trusts on the noteThey send back my payments, stating it doesn’t cover past due but did accept payments, October & November 2014They ordered a market analysis for the modificationIt showed my home is $less than balance, never reduced the balance according to hamp guidelines but are charging me in advanced corporate fees.I haven’t been able to get a hold of my case manager [redacted] in over daysDoesn’t return phone calls or emailsI have tried to contact her supervisor; I am told to call backNo contact with anyone from Rushmore in over weeks Please help me [redacted] This is an update to my complaint;I went back and researched from when Rushmore took over my mortgage from [redacted] .They never sent me a certified notification they were servicing my mortgageThey just started sending billsThey never notified me they filed a foreclosure in November after I came out of chapter [redacted] is a judiciary stateRequires 30-day prior notification of such a filing as well as assignment of mortgageThey are not paying my taxes as they claimed and are trying to recover in their latest modification offerI received a delinquency notice from my town, they are quarters behindThey won’t tell me who my payments go to, only trusts on the noteThey send back my payments, stating it doesn’t cover past due but did accept payments, October & November 2014They ordered a market analysis for the modificationIt showed my home is $less than balance, never reduced the balance according to hamp guidelines but are charging me in advanced corporate fees.I haven’t been able to get a hold of my case manager [redacted] in over daysDoesn’t return phone calls or emailsI have tried to contact her supervisor; I am told to call backNo contact with anyone from Rushmore in over weeks Please help me [redacted] This is an update to my complaint;I went back and researched from when Rushmore took over my mortgage from [redacted] .They never sent me a certified notification they were servicing my mortgageThey just started sending billsThey never notified me they filed a foreclosure in November after I came out of chapter [redacted] is a judiciary stateRequires 30-day prior notification of such a filing as well as assignment of mortgageThey are not paying my taxes as they claimed and are trying to recover in their latest modification offerI received a delinquency notice from my town, they are quarters behindThey won’t tell me who my payments go to, only trusts on the noteThey send back my payments, stating it doesn’t cover past due but did accept payments, October & November 2014They ordered a market analysis for the modificationIt showed my home is $less than balance, never reduced the balance according to hamp guidelines but are charging me in advanced corporate fees.I haven’t been able to get a hold of my case manager [redacted] in over daysDoesn’t return phone calls or emailsI have tried to contact her supervisor; I am told to call backNo contact with anyone from Rushmore in over weeks Please help me [redacted] This is an update to my complaint;I went back and researched from when Rushmore took over my mortgage from [redacted] .They never sent me a certified notification they were servicing my mortgageThey just started sending billsThey never notified me they filed a foreclosure in November after I came out of chapter [redacted] is a judiciary stateRequires 30-day prior notification of such a filing as well as assignment of mortgageThey are not paying my taxes as they claimed and are trying to recover in their latest modification offerI received a delinquency notice from my town, they are quarters behindThey won’t tell me who my payments go to, only trusts on the noteThey send back my payments, stating it doesn’t cover past due but did accept payments, October & November 2014They ordered a market analysis for the modificationIt showed my home is $less than balance, never reduced the balance according to hamp guidelines but are charging me in advanced corporate fees.I haven’t been able to get a hold of my case manager [redacted] in over daysDoesn’t return phone calls or emailsI have tried to contact her supervisor; I am told to call backNo contact with anyone from Rushmore in over weeks Please help me [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I have no clue how they can say per our phone conversation because the person who answered the phone wouldn't let me talk to anyone else even after asking several timesI still fee they are no treating us fairly and not one time since they took over our mortgage has the payments been the same amountI feel they should honor our loan agreement as they said they would when they first called and said it was going to be the same as it was with the previous financial companiesI would like our payments to be back to the $as they have been since 2009, to have the extra money that was paid applied to the principal of the laon

"Times New Roman";">December 10, RE: Revdex.com ID – [redacted] Dear Dani Kelsey: Rushmore Loan Management Services LLC (Rushmore) is writing in response to your complaint file with the RevDex.com (Revdex.com) on December 1, 2015, regarding the mortgage loan account referenced abovePlease note, Rushmore is the servicer of your Loan and the owner of your Loan is [redacted] ***, doing business as [redacted] ***, not in its individual capacity but solely as legal title trustee for [redacted] which is a privately held trust We have conducted an investigation and corrected the error asserted within the received correspondencePlease note that we have submitted an update as of today’s date, December 10, 2015, to the main credit repository agencies to reflect the loan as a Discharged Chapter Bankruptcy and removed all prior delinquency reportedPlease allow days for the credit bureaus to update your account with them We apologize for any inconvenience this matter may have causedAs of the date of this correspondence, the account is contractually due for the May 1, monthly installmentShould you have any questions or concerns regarding the account, please call: Single Point of Contact Name [redacted] Direct Number: [redacted] [redacted] Compliance Rushmore Loan Management Services LLC By Revdex.com Portal

Attached you'll find a copy of our response to case number [redacted] as it was previously presented to the customerRushmore Loan Management Services, LLC (Rushmore) is responding to your complaint submitted tothe Revdex.com (Revdex.com) on December 2, 2014, regarding the mortgage loan account referencedabove.We have conducted an investigation in regard to your complaint and are here to assist youEnclosed youwill find a copy of your Rushmore Customer Account Activity Statement or Payment History for yourrecords and reviewAlso enclosed is a Reinstatement Quote good through January 15, 2015, whichprovides a breakdown of total amount due to reinstate the Loan.As of the date of this correspondence, the account is six ( 6) payments delinquent and contractually due forthe July I, monthly installmentShould you have any questions or concerns regarding the account,or if you would like to discuss available payment assistance options, you may work directly with yourassigned Single Point of Contact:

Please see the attached correspondenceDear [redacted] ***:Rushmore Loan Management Services LLC (“Rushmore”) is responding to your correspondencesubmitted to the Revdex.com (Revdex.com) on October 4, 2016, regarding the mortgage loanaccount referenced abovePlease note that Rushmore is the servicer of your loan and that theowner of the loan is [redacted] , not in its individual capacity but solely astrustee for the [redacted] The servicing responsibilities for the loantransferred from [redacted] to Rushmore effective May 2, 2016.A full social security number is required to set up an online account at www.rushmorelm.com.This, and other required information, is matched against the information in our system of recordto ensure the security of the online accountWhen calling Rushmore, only the last four digits ofthe social security number would need to be verified.Regarding your claim that there is never a live person to assist you, Rushmore last spoke to youdirectly on October 4, In addition, conversations occurred with a Rushmore representativeon September 6, 2016; September 12, 2016; September 14, 2016; and September 15, 2016.During this same time frame of September 6, 2016, through October 4, 2016, Rushmore leftnumerous messages requesting a return phone call to attempt to assist you.When your loan transferred from [redacted] to Rushmore on May 2, 2016, your accountwas due for the April 25, 2016, monthly installment of $On July 2, 2016, Rushmorereceived a partial payment of $400.00, which was not enough to satisfy the monthly installmentamount dueThese funds were placed in suspense until your next payment was received on July13, 2016, in the amount of $The April 25, 2016, payment was posted at that time and theremainders of the funds were placed in suspenseThe enclosed payment history will reflect that you have continued to make partial payments for less than your contractual monthly installmentamount due, which has led to funds being placed in suspense and applied once the additionalfunds necessary to complete the monthly installment amount were received.As of the date of this correspondence, the account is payments delinquent and contractuallydue for the August 25, 2016, monthly installmentIf you would like to discuss available paymentassistance options, please call the assigned representative:Single Point of Contact (SPOC):Name: [redacted] Direct Number: [redacted] Should you have any additional questions, please do not hesitate to contact us.Loss Mitigation DepartmentMonday through Thursday, 6:a.mto 7:p.mPacificFriday, 6:a.mto 6:p.mPacificToll-free number [redacted] As a consumer, you have the right to request the investigation documents relied upon byRushmore in making its determinationWe have enclosed those documents for yourconvenience.Sincerely,Customer Correspondence DepartmentRushmore Loan Management Services LLC

August 27, [redacted] toll f•·ee local fax www rushmorelm.com W Bay Isle Dr Se St Petersburg, FL RE: Mortgagor- [redacted] Property Address- [redacted] Loan Number- [redacted] Revdex.com ID Number- [redacted] Dear [redacted] : Rushmore Loan Management Services LLC (Rushmore) is wntmg in response to your complaint submitted to the Revdex.com (Revdex.com) on August II, 2014, regarding the mortgage loan account referenced abovePlease note, Rushmore is the servicer of your Loan and the owner of your Loan is U.S Bank, National Association as Legal Title Trustee for Truman SCTitle Trust, which is a privately held trust We have conducted an investigation and it was determined the servicing responsibilities of the loan transferred from Wells Fargo Home Mortgage (Wells) to Rushmore effective February 19, 2014, as a conventional loan, with a payment amount of $and an interest rate of 2.91900%At the time of transfer the loan was due for the October 15, monthly payment and $in late charges Our records indicate the Chapter Bankruptcy was completed on March II, 2014, and removed from the accountOn April 30, 2014, the loan assessed its first late charge of $33.76, since servicing began with RushmorePlease note, on July 10, 2014, Rushmore made an adjustment to the account removing both the assumed $and assessed $late chargesAttached you will find copies of both the Wells and Rushmore Payment Histories as well as your most recent Mortgage Statement for your records and review As of the date of this correspondence, the account is three (3) payments delinquent and contractually due for the June 15, monthly installmentPlease note, at this time there is no foreclosure activity on your loanShould you have any questions or concerns regarding the account, or if you would like to discuss available payment assistance options, you may work directly with: Single Point of Contact Name: [redacted] Direct Number: [redacted] At Rushmore, all customer concerns are important to usShould you have any general questions other than those referenced in your correspondence, please contact: Loss Mitigation Department Monday through Thursday, 6:a.mto 7:00p.mPacific Friday, 6:00a.mto 6:00p.mPacific Toll-free number

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below No attachment providedI requested 3rd party authorization forms to add my fiance to my authorized user listing and it still has not been sentThe prior issue of spreading my escrow shortage has been resolved Regards, [redacted]

Dear [redacted] ***:Rushmore Loan Management Services LLC (Rushmore) is writing in response to your complaint file withthe Revdex.com (Revdex.com) on October 15, 2015, regarding the mortgage loan account referencedabovePlease note, Rushmore is the servicer of your Loan and the owner of your Loan is WilmingtonSavings Fund Society, FSB, doing business as [redacted] Trust, not in its individual capacity but solely asTrustee for [redacted] , which is a privately held trust.We have conducted an investigation and it was determined the error asserted within your correspondencedid not occur on the accountHere are the reason(s) why Rushmore concluded that your loan is in factbeing serviced correctly:Our records indicate Rushmore has recently provided response to your complaint submitted to theConsumer Financial Protection Bureau (CFPB) website portal on October 9, 2015, which pertained toconcerns duplicate in nature.As advised, Rushmore reviewed and denied the loan for modification on June 12, due to aninsufficient good faith payment of $5,There was no appeal period for this decision due to beingwithin days of the sale date.A Chapter Bankruptcy was filed on August 14, 2015, thus stopping the foreclosure sale that waspreviously scheduled for August 17, Rushmore received an incomplete modification applicationpackage on September 10, and sent an Acknowledgement and Missing Document Letter the samedayThe bankruptcy was dismissed on September 18, 2015.An additional Missing Document Letter was sent to you on September 24, 2015, again requesting themissing documents required for review and advising you the completed application must be receivedgreater than days from the scheduled Foreclosure sale dateThe review was denied on September 29,based on the complete Home Retention package was not received more than days before theForeclosure saleThe Missing Document Letters indicate the Recorded Quit Claim Deed and complete Tax Returnswere requested on multiple occasions and the reason for denial on multiple reviews.Please note, as a consumer you have the right to request the investigation documents relied upon todetermine our conclusion with regard to the Notice of Error that you submittedEnclosed we haveincluded those documents for your records.As of the date of this correspondence, the account is payments delinquent and contractually due for theFebruary 1, monthly installment with a scheduled foreclosure sale date of November 2, 2015.Should you have any questions or concerns regarding the account, please call:Single Point of ContactName: [redacted] ***Direct Number: [redacted] At Rushmore, all customer concerns are important to usShould you have any general questions otherthan those referenced in your correspondence, please contact:Loss Mitigation DepartmentMonday through Thursday, 6:a.mto 7:p.mPacificFriday, 6:a.mto 6:p.mPacificToll-free number

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Rushmore refused to respond to repeated requests for informationAll I asked for was a copy for my Mortgage loan note and they either lied about mailing it to me or they have flat out refused to do soIt is baffling to me as to why they do not understand what I am asking for Regards, [redacted] J [redacted]

See attached Response

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***Hello, Rushmore has not sent me any refund, as of last night 5/10/at 7:30PM, Representative ***, informed that they showed my refund in their system, today, a Rushmore Representative Shevea, informed me that they have mail me out my refund on monday 5/9/16.Also,the amount owed is over $2,it includes funds returned to Rushmore from the Town of East Hartford for over payment of taxes.As of today at 7:30PM I have not receive anything from Rushmore at anytimeThank You

Dear *** ***:Rushmore Loan Management Services LLC ("Rushmore) is in receipt of correspondence submitted through the Revdex.com (“Revdex.com) website portal on December 31, 2016, regarding the property referenced aboveRushmore does not have any record of the borrower authorizing
Rushmore to discuss this loan with youTherefore, we will be responding directly to the mortgagor.Sincerely,Customer Correspondence Department Rushmore Loan Management Services LLC

Dear *** ***:Rushmore Loan Management Services LLC (Rushmore) is responding to your correspondence submittedto the Revdex.com (Revdex.com) on April 22, 2015, regarding the mortgage loan account referencedabove.With regard to your request for credit reports, attached you will find a copy of the credit reportingsubmitted to the main credit repository agencies by Rushmore as of the date of this correspondence.Again, Please note, the erroneous information was not reported to the credit reporting agencies and willhave no impact on your credit report or your credit score.Rushmore apologizes for any inconvenience that this matter may have caused youIf you have anyfurther questions regarding the status of your loan, please call our Customer Service Department, tollfree,at (888) 504-6700.Sincerely,
** ** ***
Compliance Analyst
Rushmore
Loan Management Services LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
They stated they needed a copy of my settlement but left no information on how to get that to him I have no idea how to reply or reach the person that replied
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowAs the attached letter I sent to Mr*** on February 29, will attest, I am going to take the high road here and assume that he does not have all the facts at his fingertips From what I can ascertain after reading his letter to me dated February 5th (copy herewith for your reference), he is unaware that I was granted a Mortgage Loan Modification on November 11, which allows me to pay the taxes and interest on the loan solely for the next two yearsIn addition to being overcharged on my mortgage loan invoices, Rushmore paid my taxes twice (!) to the local Tax Collector, and then attempted to make me pay for their error (!!) They claimed, on the phone, that my taxes had gone up substantially, which is untrue See attached letterI have researched this company and found many, many complaints whose content parallels what they are putting me through Quite frankly, I feel I am being scammed - as others have posted online through various sources, including Yelp.com I have been trying to get this matter resolved since last November without success, and most recently, filed a complaint with the New York State Attorney General's OfficeMs***, I am recovering from monetary loss as a result of abandonment (and cleaning out of our bank accounts) by my now ex-husband, followed by a very difficult divorce, and am on a strict budget I have honored the mortgage loan agreement between myself and *** Home Loans, from whom Rushmore purchased my mortgage loan I have acted in good faith, making every payment in full ($1,676.98) and on time as contracted I am at a loss here to understand why the Mortgage Loan Agreement of 11/11/is being ignored, and why Rushmore - which has cashed my mortgage loan payments - is not only not crediting my account accordingly but also hitting me for late fees (!).
Can you imaging what it's like to receive an invoice demanding a payment of $25,(!), copy attached, when you have done no wrong?
I am continuing to make timely payments of $1,(through my bank so there is a paper trail) as per the Mortgage Loan Modification AgreementYour kind assistance to reopen and investigate this matter will be greatly appreciated
Regards,
*** ***