Rushmore Loan Management Services LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below !- All documents were sent the first time , all letters sent to us were the same numerous times , different excuse why they weren't getting back to us This company has done this numerous times see Revdex.com complaints same story with everyone Regards, [redacted]

February 18, [redacted] ***RE: Mortgagor(s) – [redacted] and [redacted] Property Address – [redacted] *** Loan Number – [redacted] Revdex.com ID Number – [redacted] Dear [redacted] :Rushmore Loan Management Services, LLC (Rushmore) is responding to your complaint submitted tothe Revdex.com (Revdex.com) on January 26, 2015, regarding the mortgage loan account referencedabove.Please note, Rushmore is the former servicer of the Loan and the owner of the LoanAttached you willfind a copy of the Notice of Assignment, Sale or Transfer of Servicing or Goodbye Letter which was sentto you on April 26, This letter was to inform you that the servicing responsibilities transferred fromRushmore to Fay Servicing, LLC effective May 22, The Goodbye Letter also provides you with thecontact information for your new servicer.At Rushmore, customer concerns are important to usShould you have any general questions other thanthose referenced in the correspondence, please contact:Fay Servicing, LLC’s Customer Service DepartmentMonday through Friday, 9:a.mto 6:p.mCSTToll-free number

Dear [redacted] : Rushmore Loan Management Services LLC (Rushmore) is writing in response to your complaint file withthe Revdex.com (Revdex.com) on May 12, 2015, regarding the mortgage loan account referencedabovePlease note, Rushmore is the servicer of your Loan and the owner of your Loan is [redacted] , FSB, d/b/a [redacted] ***, not individually but as trustee for [redacted] which is a privately held trustWe have conducted an investigation in regard to your complaint and the Good Faith paymentrequirementsOur records indicate as of Friday, May 29, 2015, the Loss Mitigation package wasresubmitted without the Good Faith payment to the investor for reviewPlease note, once a decision hasbeen made, you will be notified via mailAs of the date of this correspondence, the account is contractually due for the April 1, monthlyinstallment and currently in active Chapter BankruptcyAs such your proper recourse would bethrough your Bankruptcy Counsel and/or CourtShould you have any questions or concerns regarding theaccount, please call: Single Point of ContactName: [redacted] Direct Number: [redacted] At Rushmore, all customer concerns are important to usShould you have any general questions otherthan those referenced in your correspondence, please contact: Bankruptcy DepartmentMonday through Friday, 6:a.mto 6:p.mPacificToll-free number Sincerely, [redacted] Compliance Analyst Rushmore Loan Management Services LLC

Dear [redacted] : Roman"> Rushmore Loan Management Services LLC (“Rushmore”) is in receipt of your complaint submitted through the Revdex.com (“Revdex.com”) website portal on March 8th, 2016, regarding the mortgage loan account referenced abovePlease note, Rushmore is the servicer of your loan, and the owner of the loan is Wilmington Savings Fund Society, FSB, d/b/a [redacted] not individually but as trustee for [redacted] Rushmore conducted a thorough investigation into the matters asserted in your complaint, and we appreciate the opportunity to provide you with a written response Rushmore does not feel that an error has been made on your account First, Rushmore cannot speak about the origination of this loan and/or on behalf of the prior servicers of the account, and can only attest to actions which occurred during the time Rushmore began servicing the loan The servicing responsibilities of the loan transferred from [redacted] ***to Rushmore effective June 15th, At the time of the acquisition, your account reflected a negative escrow balance of $5,for disbursements made by the prior servicer for delinquent taxes and insurance No disbursements have been made by Rushmore Loan Management Services from your escrow account The escrow payment in the amount of $reflected in your billing statement as part of your monthly payment is the monthly shortage collection to collect for the aforementioned negative escrow balance on the account Furthermore, our records reflect that your prior servicer provided a response to your concerns regarding the information reported to the Credit Reporting Agencies (CRAs), Interest Rate, Past Due Balance, Insurance Payment & Tax Payments on their responses provided on November 27th, 2013, January 9th, 2014, and May 23rd, These letters, attached to this response, provided a breakdown of all disbursements for delinquent taxes and LPI made by the prior servicer on the account along with the transaction history Second, Rushmore has been returning your payments since July because we haven’t been able to enter into an official workout with you to resolve the delinquency in your account Rushmore needs to get into a written payment arrangement that resolves the delinquency in your account before we can accept funds from youAttached please find copies of all the letters sent to you accompanying each returned payment since July 21st, While Rushmore does not feel that an error has occurred with your account, we are willing to work with you, and help you complete an application for loss mitigation, so that Rushmore can consider you for any potential loss mitigation options that are offered by the owner of your loan Please find enclosed a Borrower Assistance Application Please note, as a consumer you have the right to request the investigation documents relied upon to determine our conclusion with regard to the Notice of Error that you submittedEnclosed, we have included those documents for your records Should you have any general questions other than those referenced in the correspondence, please contact Rushmore immediately, in the following manner: Single Point of Contact (SPOC): Name: [redacted] Direct Number: [redacted] OR Loss Mitigation Department Monday through Thursday, 6:a.mto 7:p.mPacific Friday, 6: a.mto 6:p.mPacific Toll-free number Sincerely, [redacted] Compliance Rushmore Loan Management Services LLC

Dear [redacted] ***: Rushmore Loan Management Services LLC ("Rushmore') is in receipt of your correspondence submitted through the Consumer Financial Protection Bureau (“CFPB) website portal on August 19, 2016, through the Revdex.com (“Revdex.com) website portal on August 20, 2016, and your letter dated August 18, 2016, and received in our office August 25, 2016, regarding the mortgage loan account referenced above.Rushmore conducted an investigation into the matters asserted in your complaint, and we appreciate the opportunity to provide you with a written responseEnclosed is a copy of your Note and the Repayment PlanThe fifth paragraph of the plan states that any expenses not covered by the plan will be billed to your loan in accordance with the terms of your loan documentsAt the time the Repayment Plan was executed, there was an error made in the calculationsRushmore's files reflect that you have been talking with [redacted] ***, the Loss Mitigation Supervisor, and an agreement was reached in this matterRushmore agreed to waive late fees in the amount of $if you make a payment of $by the end of August, As of the date of this correspondence, the account is current and contractually due for the August 1, 2016, monthly installmentIf you would like to discuss your loan, please contact your assigned representative:Single Point of Contact (SPOC): Name: [redacted] Direct Number: [redacted] Should you have any additional questions, please contact us at the phone number below.Loss Mitigation Department Monday through Thursday, 6:a.mto 7:p.mPacific Friday, 6:a.mto 6:p.mPacific Toll-free number Sincerely,Customer Correspondence Rushmore Loan Management Services LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I am still awaiting a fax of my escrow analysis which resulted in the payment of $2,per month which was requested last weekAdditionally, I have just submitted a form requesting that the escrow shortage be spread over a month period and a new analysis be performedI would like this completed before my November 1, payment is dueAs a result of the back and forth and ample time your company takes to process any requests it is now two weeks from November, I would like this analysis performed immediately and reflected for my November 1st payment Regards, [redacted]

Revdex.com Case Number- [redacted] Dear Glenn Powles:Rushmore Loan Management Services LLC ("Rushmore') is in receipt of your complaint submitted through the Revdex.com (“Revdex.com) website portal on July 11, 2016, regarding the mortgage loan account referenced above.Rushmore conducted an investigation into the matters asserted in your complaint, and we appreciate the opportunity to provide you with a written response.Enclosed is a Rushmore payment historyThe history reflects two payments have been applied to the loan since it was service transferred to RushmoreA payment was applied on May 31, 2016, and another one on June 30, Because only one payment was drafted in June, no refund is due at this timeIf you have evidence that more than one payment was withdrawn from your account, please Submit such evidence for our review.Sincerely,Customer Correspondence Department Rushmore Loan Management Services LLC

Dear [redacted] B [redacted] : Rushmore Loan Management Services LLC (“Rushmore”) hereby responds to your complaint submitted through the Revdex.com (“Revdex.com”) website portal on April rd, 2016, regarding the loan account referenced above Rushmore conducted a thorough investigation into the matters asserted in your complaint, and we appreciate the opportunity to provide you with a written response Our records show that the first and second draw checks were sent overnight to you on June 22, Each check was in the amount of $5,Also, on the same day we ordered a rush inspection and sent you via email the final documentations: affidavit and conditional waiver of lien As of the date of this letter, we are awaiting for the 100% inspection to be completed in order to release the final draw as the signed affidavit and conditional waiver of lien were received on June 26, We apologize for any inconvenience or confusion this matter may have caused, and we trust that this will resolve the matter to your full satisfactionShould you have any additional questions, please contact us at the phone number below Customer Service Department Monday through Thursday, 6:a.mto 7:p.m.Pacific Friday, 6:a.mto 6:p.mPacific Toll-free number Sincerely, Customer Correspondence Department Rushmore Loan Management Services LLC

Dear [redacted] :Rushmore Loan Management Services LLC (Rushmore) is writing in response to your complaint file withthe Revdex.com (Revdex.com) on April 25, regarding the mortgage loan account referencedabovePlease note, Rushmore is the servicer of your Loan and the owner of your Loan is [redacted] C/o [redacted] FSB, d/b/a [redacted] ***, as trustee,which is a privately held trust.We have conducted an investigation in regards to your complaint, the payment increase, and your escrowaccountPlease note, Rushmore did locate an error and completed a new escrow analysis on May 6, 2015,correcting the Hazardous Insurance and Tax LinesAttached you will find a copy of the Annual EscrowAccount Disclosure Statement and Change of Payment Notice dated May 6, for your records andreview.With regard to paying your own taxes and insurance, as it was a term of the agreed upon modification,Rushmore must respectfully decline your request at this time.As of the date of this correspondence, the account is two (2) payments delinquent and contractually duefor the April 1, monthly installmentShould you have any questions or concerns regarding theaccount, or if you would like to discuss available payment assistance options, you may work directlywith:Single Point of ContactName: Sean ChickettiDirect Number: 458-5934At Rushmore, all customer concerns are important to usShould you have any general questions otherthan those referenced in your correspondence, please contact:Loss Mitigation DepartmentMonday through Thursday, 6:a.mto 7:p.mPacificFriday, 6:a.mto 6:p.mPacificToll-free number 1.888.504.7300Sincerely, [redacted] ComplianceRushmore Loan Management Services LLC

Rushmore Loan Management Services LLC (Rushmore) is writing in response to your complaint filed with the Revdex.com, received by our office September 19, 2014, regarding the mortgage loan account referenced abovePlease note, Rushmore is the servicer of your Loan and the owner of your Loan is [redacted] which is a privately held trust We have conducted an investigation and it was determined Rushmore has provided appropriate resolution to your concerns with the enclosed correspondence dated August 26, As advised, Rushmore has continued to show due diligence in our attempts to provide you with mortgage assistance Enclosed you will find copies of Rushmore’s letters dated July and September 11, 2014, providing you with a list of required documents for our Home Retention Assistance programs, as well as name and direct number of your assigned Single Point of Contact (SPOC), [redacted] Also enclosed is a Short Sale and Relocation Assistance letter dated July 29, To date, we have received no verbal communication or written correspondence from you Rushmore continues to attempt to contact you by the numbers listed in our system as [redacted] and [redacted] so that we may be able to assist youAs previously requested, if these numbers are outdated please contact us to update this information As of the date of this correspondence, the account is payments delinquent and contractually due for the May 1, monthly installmentShould you have any questions or concerns regarding the account, or if you would like to discuss available payment assistance options, you may work directly with: Single Point of Contact Name: [redacted] Direct Number: [redacted] At Rushmore, all customer concerns are important to us Should you have any general questions other than those referenced in your correspondence, please contact: [redacted] Monday through Thursday, 6:a.mto 7:p.mPacific Friday, 6:a.mto 6:p.mPacific Toll-free number Sincerely, [redacted] Rushmore Loan Management Services LLC

Rushmore Loan Management Services LLC (Rushmore) is writing in response to your complaint file withthe Revdex.com (Revdex.com) on April 20, 2015, regarding the mortgage loan account referencedaboveWe have reviewed the account in regard to your complaint and payoff concernsWe have calculated theadditional interest for days at $per day for the sum of $Our records indicate a check in theamount of $was sent to and received by you via FedEx Tracking Number [redacted] on May20, At Rushmore, all customer concerns are important to usShould you have any general questions otherthan those referenced in your correspondence, please contact: Customer Service DepartmentMonday through Thursday, 6:a.mto 7:p.mPacificFriday, 6:a.mto 6:p.mPacificToll-free number Sincerely, [redacted] Compliance Analyst Rushmore Loan Management Services LLC

Dear [redacted] : Rushmore Loan Management Services LLC (Rushmore) is in receipt of your complaint submitted to the Better Business Bureau on January 5th, 2016, regarding the mortgage loan account referenced aboveWe appreciate you bringing this matter to our attention, as we take all inquiries from our customers very seriously Please be advised that at this time, it has been determined that additional research is required in order to accurately respond to your inquiry As a result, your written response may be delayed up to days from the date of this letter At Rushmore, all customer concerns are important to usShould you have any general questions other than those referenced in your correspondence, please contact: Customer Service Department Monday through Thursday, 6:a.m to 7:p.mPacific Friday, 6:a.mto 6:p.m Pacific Toll-free number: Sincerely, [redacted] Compliance Rushmore Loan Management Services LLCv

Dear [redacted] & [redacted] : Rushmore Loan Management Services LLC (Rushmore) is responding to your phone conversation August 10, 2016, and your correspondence dated September 6, 2016, and received by our office September 8, 2016, regarding the mortgage loan account referenced aboveWe appreciate this opportunity to be of assistance.The servicing responsibilities for the property listed above were transferred from [redacted] to Rushmore effective June 1, At that time, [redacted] indicated that on March 8, 2016, a disbursement of $4,was made to purchase forced placed hazard insuranceThis disbursement was due to a lapse in coverage from January 1, 2016, to June 22, 2016, caused by non.paymentOn July 11, 2016, you provided Rushmore with new hazard insurance information, and a payment of $was made to your new carrierOn August 10, 2016, a refund in the amount of $2,was received for the unused portion of your forced place hazard insurance policyCurrently you have a negative escrow balance of $remainingRushmore, per your request, has agreed to remove the escrow for hazard insurance collection from your loanHowever, per the terms of your note and security instrument, in the event that you fail to maintain proper coverage, Rushmore can protect its interest in the property, and force place insurance for the remainder of the life of the loanOn June 29, 2016, the Federal Emergency Management Agency ( FEMA?) provided a flood certification to Rushmore indicating that the property address listed above is determined to be in a flood zoneRushmore sent notices to you on August 7, 2016, and again on August 28, 2016, regarding this issueOn September 6, 2016, you contacted Rushmore regarding the issue and were advised that in order to remove the flood insurance requirement, a Letter of Map Amendment from FEMA would be required to prove the property and/or structure is not in a flood zoneYou advised Rushmore on September 9, 2016, that FEMA advised it could tale up to sixty days to receive this documentShould force placed flood insurance be added to the account, and FEMA does provide the letter of map amendment indicating the property is not in a flood zone, this amount would be refundedCurrently, Rushmore is awaiting the receipt of this document prior to taking further actionShould you have any general questions other than those referenced in the correspondence, please contact: Customer Service Department Monday through Thursday, 6:a.mto 7:p.mPacific Friday, 6:a.mto 6:p.mPacific Toll free number Sincerely,Customer Correspondence Department Rushmore Loan Management Services LLC

[redacted] [redacted] [redacted] Dear [redacted] M [redacted] :Rushmore Loan Management Services LLC (“Rushmore”) is responding to your correspondencesubmitted to the Revdex.com (Revdex.com) on October 22, 2017, regarding the mortgage loanaccount referenced above.Your correspondence indicates that you believe that Rushmore is reporting two trade lines for you to thecredit reporting agenciesAs such, you are requesting for deletion of the additional trade line.Rushmore’s records reflect the servicing of one loan and only one trade line as being reportedIn order toreview this matter further, please provide Rushmore a copy of the credit report indicating the two tradelines.Should you have any additional questions, please do not hesitate to contact us.Customer Service DepartmentMonday through Thursday, 6:a.mto 7:p.mPacificFriday, 6:a.mto 6:p.mPacificToll-free number 1.888.504.6700Sincerely,Customer Correspondence DepartmentRushmore Loan Management Services LLC

Attached you'll find a copy of our response to case number [redacted] as it was previously presented to the customer Rushmore Loan Management Services, LLC (Rushmore) is responding to your complaint submitted tothe Better Business Bureau (Revdex.com) on December 2, 2014, regarding the mortgage loan account referencedabove.We have conducted an investigation in regard to your complaint and are here to assist youEnclosed youwill find a copy of your Rushmore Customer Account Activity Statement or Payment History for yourrecords and reviewAlso enclosed is a Reinstatement Quote good through January 15, 2015, whichprovides a breakdown of total amount due to reinstate the Loan.As of the date of this correspondence, the account is six ( 6) payments delinquent and contractually due forthe July I, monthly installmentShould you have any questions or concerns regarding the account,or if you would like to discuss available payment assistance options, you may work directly with yourassigned Single Point of Contact:

December 11, [redacted] RE: Mortgagor – [redacted] Property Address – [redacted] Loan Number – [redacted] Revdex.com ID – [redacted] Dear [redacted] ***: Rushmore Loan Management Services LLC (“Rushmore”) is responding to your correspondence submitted to the Revdex.com (Revdex.com) on December 1, 2017, regarding the mortgage loan account referenced above Our records show that on November 20, 2017, $2,was disbursed to youAnother check of $5,will be disbursed today, December 11, The second check will bring the total amount disbursed to you to $8,082.54, which is half of the amount Rushmore received from your insurance claimOnce an inspection shows 70% of the repairs have been completed, Rushmore will be able to disburse additional funds Rushmore assures that the level of service you described is not typical of the quality service we are committed to providingWe recognize the inconvenience this has caused and assure you that we are working to resolve this matter for you as quickly as possible Should you have any additional questions, please do not hesitate to contact us Customer Service Department Monday through Thursday, 6:a.mto 7:p.mPacific Friday, 6:a.mto 6:p.mPacific Toll-free number Sincerely, Customer Correspondence Department Rushmore Loan Management Services LLC By Revdex.com Portal Tell us why here

"Times New Roman";">December 10, RE: Revdex.com ID – Dear Mizel N Brooks: Rushmore Loan Management Services LLC (Rushmore) is writing in response to your complaint file with the RevDex.com (Revdex.com) on November 30, 2015, regarding the mortgage loan account referenced abovePlease note, Rushmore is the servicer of your Loan and the owner of your Loan is [redacted] We have conducted an investigation and corrected the error asserted within the received correspondence Upon conclusion of our investigation it was determined that the prior servicer applied post-petition payments directly to principal balance of the loan As of date of this correspondence, corrections were made to our system to reflect the loan account as due for December Should you have any questions or concerns regarding the account, please call: Single Point of Contact Name: [redacted] Direct Number: [redacted] At Rushmore, all customer concerns are important to usShould you have any general questions other than those referenced in your correspondence, please contact: Customer Service Department Monday through Friday, 6:a.mto 6:p.mPacific Toll-free number [redacted] Compliance Rushmore Loan Management Services LLC

I filed a complaint with the Revdex.com # [redacted] regarding Rushmore not meeting with me or even allowing me to speak with a representativeI have been out of the country and when I returned I received a letter stating that they explained to me why they told me I was current with my payments but I still need to pay them twice my mortgageThis is not trueThey gave me a customer service number to call to discuss options signed by [redacted] This number gives me a recording telling me to pay them without being able to speak with anyoneHelp! What must I do to speak with someone from this companyI am not the only person to have this problem with Rushmore from there online reviews.Desired Outcome: Resolve this issue and refinance my mortgage with a professional institution

Dear [redacted] L [redacted] : Rushmore Loan Management Services LLC (“Rushmore”) is responding to your rebuttal correspondence submitted to the Revdex.com (Revdex.com) on August 17, 2017, regarding the mortgage loan account referenced above Rushmore endorsed and release the loss draft check within ten days of receiptThe process was completed in an expeditious manner On July 2017, the loss draft department updated our system of record to reflect that your area code was This was determined to be incorrect and, as stated in our previous response, Rushmore corrected the area code to [redacted] on the phone number listed in our system on August 8, Rushmore made one call to you regarding payment on August 10, 2017, since the update was completedPrior to that call, Rushmore has not spoken to you via phone regarding payment since June 6, Per the terms of your note, which has been enclosed for your review, all payments are due on the first day of the monthAlthough you have fifteen days to make the payment without receiving a late charge penalty, you are considered late on the second day of the month and Rushmore reserves the right to contact you regarding your payment as early as the second day of each month Rushmore has acted in a prompt, courteous and professional manner when speaking to you verbally, or via written correspondence, and will continue to do soAs of the date of this correspondence, the account is current, and the next contractual monthly installment is due on September 1, Should you have any additional questions, please do not hesitate to contact us Customer Service Department Monday through Thursday, 6:a.mto 7:p.mPacific Friday, 6:a.mto 6:p.mPacific Toll-free number [redacted] Sincerely, Customer Correspondence Department Rushmore Loan Management Services LLC