Rushmore Loan Management Services LLC

Please see attached explanationThank you.Dear *** ***:Rushmore Loan Management Services LLC ("Rushmore') is in receipt of your correspondences submitted through the Revdex.com (“Revdex.com) website portal on February 2, 2017, and to the Business Consumer Alliance website portal on
February 3, 2017, regarding the mortgage loan account referenced aboveThe documents were received by Rushmore February 3, and February 5, 2017, respectively.You are requesting a review of your credit report and the data that was transmitted to the credit reporting agenciesOur records indicate that your loan is reported accurately as a Foreclosure and no correction is requiredThe Chapter Bankruptcy Discharge did not involve the surrender of your home; therefore Rushmore is required to report the foreclosure.Should you have any additional questions, please contact us at the phone number below:Customer Service Department Monday through Thursday, 6:a.mto 7:p.mPacific Friday, 6:a.mto 6:p.mPacific Toll-free number: 1.888.504.6700Sincerely,Customer Correspondence Department Rushmore Loan Management Services LLC

Dear *** ***:Rushmore Loan Management Services LLC (“Rushmore”) is in receipt of your complaint submitted through the Revdex.com (Revdex.com) website portal on June 28, 2016, regarding the mortgage loan account referenced above.Rushmore conducted an investigation into the matters asserted in your complaint, and we appreciate the opportunity to provide you with a written response.Enclosed is a copy of the responses sent to you June 2, 2016, and June 24, 2016, stating that before any more funds could be released 100% of the repairs had to be completed, an inspection had to take place, and all documentation such as contractor bids, license, Wforms, paid receipts/material invoices, and an Affidavit of Waivers of Lien from all contractors that performed repairs on the property would need to be sent to RushmoreHowever, in a good will gesture, an exception was made and a check for $10,was sent with Fed Ex tracking number ***Per the Fed Ex website, the check was delivered June 27, Enclosed is a copy of the cashed check.Should you have any additional questions, please contact us at the phone number below.Customer Service Department Monday through Thursday, 6:a.mto 7:p.mPacificFriday, 6:a.mto 6:p.mPacific Toll-free number 1.888,504.6700Sincerely,Compliance Department

Dear *** * ***:Rushmore Loan Management Services LLC (Rushmore) is responding to your complaint submitted to theRevdex.com (Revdex.com) on March 3, 2015, regarding the mortgage loan account referenced above.Please note, Rushmore is the servicer of the Loan and the owner of the Loan is
*** *** ***Society, FSB, doing business as *** ***, not in its individual capacity but solely as Trustee for*** ***, which is a privately held trust.We have conducted an investigation in regards to the recent Notice of Intent to ForeclosePlease notealthough *** *** is not listed on the Note, he is listed and signed the Deed of TrustThismakes him a non-obligor of the Note and must be notified of the Foreclosure actionEnclosed you willfind a copy of the Deed of Trust for your records and review.As of the date of this correspondence, the account is contractually due for the November 1, monthlyinstallmentShould you have any questions or concerns regarding the account, please call:Single Point of Contact (SPOC):Name: *** ***Direct Number: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and am disappointed in the diligence with which even the Revdex.com complaint has received. For your reference, details of the offer I reviewed appear belowThe facts stated by Rushmore are inaccurate On the August 1st conversation, the associate confirmed that payment was receive 7/and not 'over the weekend' My address was changed(to a temporary address which I resided through 9/and continue to have access as necessary) on 8/and confirmed again on the 8/phone call These could both be verified if Rushmore had taken the time to review the recorded callsThey present that they received 'unable to forward' responses, the last date being 8/and never attempted to reach me by phone or email even though, by confirmation on the call 9/10, they had both of these documented accurately On the same phone call from 9/10, I changed the address to my now permanent address Again, had Rushmore even attempted to understand the issue via the recordings, would have been in a position to improve communication and resolutionThe bottom line;they should not have processed the withdrawal 8/1, they should have been able to process a refund immediately versus the ridiculous process of me requesting to have my own money back, they should have contacted me when they received the 'unable to forward' and should have taken care to represent themselves better as part of the resolution I've had to incur interest as part of not having my funds prior to 9/and this is a company that benefitted from year of on time payments Nice to know that a company appreciates your business
Regards,
*** ***

I have filed a previous complaint about the company forcing to charge unnecessary insurance on my behalfThe company has notified me that they stopped charging me (Certificate number: ***)However, they are still charging me extra money every monthAnd the recent statement shows they deducted money from my account for some hazard insurance.Desired Outcome: Adjust my payment (remove escrow amount: 223.59) and refund whatever amount was deducted for the hazard insurance that shouldn't exist in the first place

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Dear *** *** ***:
Rushmore Loan Management Services
LLC (Rushmore) is responding to your complaint submitted to the RevDex.com (Revdex.com) website portal on December 30th, 2015, regarding the
mortgage loan account referenced above. Please
note, Rushmore is the servicer of your Loan and the owner of your Loan is MTGLQ
Investors, LP
We have conducted an investigation in
regards to your concerns related to the call that you had with a Rushmore
employee on December 29th, 2015, as well as your request for reduced
terms as part of a permanent loan modification.
We take all such inquiries from our customers extremely seriously, and
we would like to respond to both parts.
First, we listened to the recorded call
referenced in your inquiry from December 29th, and we also listened
to all calls concerning your account that took place during the month of
December Rushmore did not find
anything said that was offensive or that could be taken the wrong way or out of
context. Specifically, we listed to the
call on the 29th, and did not hear anything to substantiate the information
provided in your inquiryFurther, our
records show that we have maintained consistent communication with you throughout
the loss mitigation review process. For
example, you were informed that because you completed the Trial Modification
Agreement that was executed by you on July 31st, 2015, there was not
an appeal process that could take place.
An appeal (where required) would occur when a loan modification is
denied. In this case, a loan
modification was approved, and an offer was made to you.
The second item that was mentioned
in your inquiry was a request for different terms for a permanent
modification. Specifically, the request
was for a lower monthly payment amount.
Currently, Rushmore does not have documentation from you reflecting
either a material change in financial circumstances, or with your income. If you would like to provide us with
documentation, we can review it upon receiptAlso, as of now, you have not agreed
with the terms that were offered for the permanent loan modification. Rushmore calculated your new Debt-To-Income
Ratio (“DTI”) at 18% with the newly modified payment that was offered, which is
well within the affordability guidelines provided by the owner of your loan.
Please note, as a consumer you have
the right to request the investigation documents relied upon to determine our
conclusion with regard to the inquiry that you submittedEnclosed, we have
included those documents for your records
At Rushmore, customer
concerns are important to us. As of the date
of this correspondence, your account is payments delinquent, and
contractually due for the June 1st, monthly installment
If you would
like to discuss available payment assistance options, please call:
Single
Point of Contact (SPOC):
Name:
*** ***
Direct
Number: ***
Should you have any general questions other than those referenced
in the correspondence, please contact:
Loss Mitigation Department
Monday through Thursday, 6:a.mto 7:p.mPacific
Friday, 6:a.mto 6:p.mPacific
Toll-free number

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Rushmore has increased my monthly payments in an amount over $per monthWith no valid reasonThey say that the escrow was changed due to the changes in my tax billThen they should not adjust monthly payment amounts until they receive the tax billAt this time I am owed a refund from my escrow account in excess of $1,At this time both my insurance and property taxes have been paidLet’s see how quickly I receive this refundThere was no reason to increase my monthly payment
Regards,
*** ***

Dear *** ***:
Rushmore Loan Management Services LLC (Rushmore) is writing in response to your complaint file withthe Revdex.com
(Revdex.com) on April 20, 2015, regarding the mortgage loan account referencedabove.We have reviewed the account in regard to your complaint and payoff concernsOur records indicate apayment of $180,was received and applied to you loan on April 22, Once applied the loanwas marked as “Paid in Full”Please note an escrow balance refund is scheduled once payoff iscompletedAt Rushmore, all customer concerns are important to usShould you have any general questions otherthan those referenced in your correspondence, please contact:
Customer Service DepartmentMonday through Thursday, 6:a.mto 7:p.mPacificFriday, 6:a.mto 6:p.mPacificToll-free number Sincerely,
** ** ***
Compliance Analyst
Rushmore
Loan Management Services LLC

Dear *** ***:Rushmore Loan Management Services LLC ("Rushmore') is responding to your correspondence submitted to the Revdex.com (Revdex.com) on July 28, 2016, regarding the mortgage loan account referenced abovePlease note that Rushmore is the servicer of the loan and that the owner of
the loan is *** Savings Fund Society, FSB, d/b/a *** Trust, not individually but as trustee for Pretium Mortgage Acquisition Trust.During a phone conversation with you on June 9, 2016, Rushmore advised you that this loan has been permanently denied for a loan modificationPer Rushmore's records, this loan was reviewed and denied for a loan modification in February of 2016, and again in May of Rushmore has no retention options available unless the borrower is able to fully cure the defaultThe only other options would be liquidation based, which would include either a short sale or a Deed-In-Lieu of Foreclosure (depending on the condition of the property).Please be advised that Rushmore is represented by counselAccordingly, any further questions or concerns should be sent to our counsel as follows: Law Offices of Les Zieve, Corporate Park, Suite 450, Irvine, CA 92606.Sincerely,Compliance Department Rushmore Loan Management Services LLC

December 16,
RE: Revdex.com
Complaint ID - ***
Dear *** ***:
Rushmore Loan Management Services
LLC (Rushmore) is
writing in response to your rebuttal complaint originally filed with the RevDex.com (Revdex.com) on November 14, 2015, regarding
the mortgage loan account referenced abovePlease note, Rushmore is the
servicer of your Loan and the owner of your Loan is *** *** ***
Society, FSB, d/b/a *** ***, as trustee for the Normandy Mortgage Loan
Trust, Series 2015-1, which is a privately held trust.
Below we have provided answers to
your inquiry:
-They never sent me a certified
notification they were servicing my mortgageThey just started sending bills- Transfer notice attached and was mailed July
10,
-They never notified me they filed a
foreclosure in November after I came out of chapter *** *** is a
judiciary stateRequires 30day prior notification of such a filing as well as
assignment of mortgage- Attached is the
complaint filed in along with the Bankruptcy Relief Order that allowed
Rushmore to continue on with our foreclosure actionWe did not restart the
foreclosure; therefore, no new notices were legally required
-They are not paying my taxes as
they claimed and are trying to recover in their latest modification offerI
received a delinquency notice from my town, they are quarters behind- Rushmore is currently researching any
potential back taxes on the propertyIf we find that there are delinquent
taxes, we will pay them and add that to the total debt owed
-They won’t tell me who my payments
go to, only trusts on the note- All
payments are to be paid to Rushmore Loan Management ServicesBut again, we can
only accept payments once we establish a written agreement that outlines a
permanent resolution to the accountRushmore offered the modification in May
and you rejected the offerWe offered the same modification again in
October and again you rejected it
-They send back my payments, stating
it doesn’t cover past due but did accept payments, October & November
2014- We will not accept any payments
unless we have a written agreement in place with the borrowerThe borrower
refused both of our loan modifications
-They ordered a market analysis for
the modificationIt showed my home is $less than balance, never reduced
the balance according to HAMP guidelines but are charging me in advanced
corporate feesRushmore is not legally
required to reduce the total amount owed by the borrower
-I haven’t been able to get a hold
of my case manager *** *** in over daysDoesn’t return phone calls or
emailsI have tried to contact her supervisor; I am told to call backNo
contact with anyone from Rushmore in over weeks- The Single Point of Contact (SPOC) was under the impression the you
wanted us to respond in writing prior to resuming phone contactWe have
instructed the SPOC to resume making contact attempts via phone at this time.
As of the date of this correspondence, the
account is payments delinquent and contractually past due for the June 1,
monthly installmentIf you would like to discuss available payment
assistance options, please call the newly assigned SPOC:
Single Point of Contact
Name: *** ***
Direct Number: ***
Sincerely,
** ** ***
Compliance
Rushmore Loan Management Services LLC
Enclosure(s)
By
Revdex.com Portal

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** This company is full of it they say one thing do another they stated check has been overnighted no check has come on June only time they answer a response is when a complaint is issued I was promised a 10,check hat would be received on June no check

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Dear *** ** *** and *** *** ***:
Rushmore Loan Management Services LLC ("Rushmore") is responding to your complaint submitted through the Revdex.com ("Revdex.com) on April 28, 2016, regarding the mortgage loan account referenced abovePlease note, Rushmore is the
servicer of your loan, and the owner of the loan is *** *** *** ***, FSB, d/b/a *** Trust, not individually but as trustee for *** *** Acquisition Trust.Rushmore has determined that your correspondence is a Duplicative Notification of Error and/or Request for InformationWe made this determination because your current correspondence is substantially the same as your previous correspondence, which Rushmore received on February 24, and March 18, 2016, and it does not contain new and material information, Rushmore complied with our obligation to respond to this matter with our previous correspondence to you, which was sent on April 5, 2016, and again on April 26, Attached, for your reference, is a copy of our previous response

Dear *** * ***:
Rushmore Loan Management Services LLC (Rushmore) is writing in response to your complaint file withthe Revdex.com (Revdex.com) on October 9, 2015, regarding the mortgage loan account referencedabovePlease note, Rushmore is the servicer of your Loan
and the owner of your Loan is *** **.We have conducted an investigation and corrected the error asserted within the received correspondence.During our investigation we discovered there was a misapplication of funds with the September payment.Please note that we submitted an update on October 15, 2015, to the main credit repository agencies toreflect the month of September as currentPlease allow days for the credit bureaus to update youraccount with themRushmore strives to provide exceptional customer service and we apologize if you have received anythinglessAs of the date of this correspondence, the account is contractually due for the October 1, 2015monthly installmentShould you have any questions or concerns regarding the account, please call:
Single Point of ContactName: *** ***Direct Number: ***
At Rushmore, customer concerns are important to usShould you have any general questions other thanthose referenced in your correspondence, please contact:
Customer Service DepartmentMonday through Thursday, 8:a.mto 8:p.mPacificFriday, 8:a.mto 6:p.mPacificSaturday, 8:a.mto 2:p.mPacificToll-free number:

Dear *** * ***:
Rushmore Loan Management Services LLC (“Rushmore”) is responding to the correspondence
originally submitted to the Revdex.com (Revdex.com) on July 17, 2017, but not received
until July 29, 2017, regarding the mortgage loan account referenced above
Rushmore has
no record of having received the original correspondence on July 17, 2017, and
apologies for any delays in responding to your concerns
Rushmore did not receive State Farm claim check number *** in the amount of $5,
until July 21, Approval to release the funds was requested that same dayThe endorsed
check was approved and sent to you via regular mail along with a loss draft letter on July 26,
A copy of the letter is enclosed for your review
Rushmore attempted to contact you twice at 703-757-but the number was no longer in
serviceBased on your correspondence submitted to the Revdex.com, it is apparent that the area code
was incorrect, and our system has been updated to reflect your correct phone number of ***
As of the date of this correspondence, the account is payment delinquent and contractually due
for the August 1, 2017, monthly installmentShould you have any additional questions, please do
not hesitate to contact us

Dear *** * ***:
Rushmore Loan
Management Services LLC (“Rushmore”) is in receipt of you rebuttal to the complaint
submitted to the Revdex.com (Revdex.com) on March 31st, 2016,
regarding the mortgage loan account referenced above
Rushmore in
enclosing an additional copy of the Promissory Note, which was previously
provided to you on March 16th,
Should you have
any general questions other than those referenced in the correspondence, please
contact:
Customer Service
DepartmentMonday through
Thursday, 6:a.mto 7:p.mPacific
Friday, 6:
a.mto 6:p.mPacific
Toll-free number
Sincerely,
*** ***
Compliance
Rushmore Loan Management Services LLC

RE: Mortgagor - *** *** *** *** *** *** *** *** *** ** *** *** *** * *** *** ** * ** ***Dear *** *** ***:Rushmore Loan Management Services LLC ("Rushmore) is responding to your correspondence submitted to the Revdex.com (Revdex.com) on
July 11, 2016, regarding the mortgage loan account referenced abovePlease note that Rushmore is the servicer of your loan and that the owner of the loan is Federal Home Loan Mortgage Corporation.During a phone conversation with a Rushmore representative, you agreed to allow the reversal of the late fee charge in the amount of $to be applied to the principal and interest balance of your August 1, 2016, paymentThis adjustment has been completed on your accountEnclosed please find a payment history for your records.Should you have any additional questions, please contact us at the phone number below.Customer Service Department Monday through Thursday, 6:a.mto 7:p.mPacific Friday, 6:a.mto 6:p.mPacific Toll-free number 1888.504.6700Sincerely,Customer Correspondence Department Rushmore Loan Management Services LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. After submitting my complaint to your office and also the New York State Attorney General's Office, I was contacted by *** *** at Rushmore She and I are working towards a resolution, but we have not concluded anything at this point. I still stand firm that I have a mortgage loan contract that was written by *** Home Loans which is in effect until 2/01/ See copy of ***'s letter of 2/25/(copy herewith) If Rushmore Loan Management purchased my loan from ***, they are obliged to honor the terms of that binding contract
Regards,
*** ***

Rusmore Loan Management Services is by far the worst company I have worked withTheir customer service is rude and disrespectfulThe have continuously misplaced my escrow account causing my home owners insurance to not get paid forfeiting our contract and having to find other insurersThey did this again so I paid $owed to my insurance which we were still paying into every mortgage paymentIt took about a year to finally get the issue resolvedEver customer service person gave us a different story and different excuseOn top of that their online billing is just about the worst I have ever used their online account is constantly forcing me to reset my password then locking me out so I cant pay my billI try calling but they never answer then when I finally get through are nothing but rude and restate that they were here during the hours that I have called
As soon as I can I am refinancing just so I can get away from rushmoreI would recommend that anyone purchasing a home places a clause in their mortgage to not sell it to Rushomre

December 16,
RE: Revdex.com
Complaint ID - ***
Dear *** ***:
Rushmore Loan Management Services
LLC (Rushmore) is
writing in response to your rebuttal complaint originally filed with the RevDex.com (Revdex.com) on November 14, 2015, regarding
the mortgage loan account referenced abovePlease note, Rushmore is the
servicer of your Loan and the owner of your Loan is *** *** ***
Society, FSB, d/b/a *** ***, as trustee for the Normandy Mortgage Loan
Trust, Series 2015-1, which is a privately held trust.
Below we have provided answers to
your inquiry:
-They never sent me a certified
notification they were servicing my mortgageThey just started sending bills- Transfer notice attached and was mailed July
10,
-They never notified me they filed a
foreclosure in November after I came out of chapter *** *** is a
judiciary stateRequires 30day prior notification of such a filing as well as
assignment of mortgage- Attached is the
complaint filed in along with the Bankruptcy Relief Order that allowed
Rushmore to continue on with our foreclosure actionWe did not restart the
foreclosure; therefore, no new notices were legally required
-They are not paying my taxes as
they claimed and are trying to recover in their latest modification offerI
received a delinquency notice from my town, they are quarters behind- Rushmore is currently researching any
potential back taxes on the propertyIf we find that there are delinquent
taxes, we will pay them and add that to the total debt owed
-They won’t tell me who my payments
go to, only trusts on the note- All
payments are to be paid to Rushmore Loan Management ServicesBut again, we can
only accept payments once we establish a written agreement that outlines a
permanent resolution to the accountRushmore offered the modification in May
and you rejected the offerWe offered the same modification again in
October and again you rejected it
-They send back my payments, stating
it doesn’t cover past due but did accept payments, October & November
2014- We will not accept any payments
unless we have a written agreement in place with the borrowerThe borrower
refused both of our loan modifications
-They ordered a market analysis for
the modificationIt showed my home is $less than balance, never reduced
the balance according to HAMP guidelines but are charging me in advanced
corporate feesRushmore is not legally
required to reduce the total amount owed by the borrower
-I haven’t been able to get a hold
of my case manager *** *** in over daysDoesn’t return phone calls or
emailsI have tried to contact her supervisor; I am told to call backNo
contact with anyone from Rushmore in over weeks- The Single Point of Contact (SPOC) was under the impression the you
wanted us to respond in writing prior to resuming phone contactWe have
instructed the SPOC to resume making contact attempts via phone at this time.
As of the date of this correspondence, the
account is payments delinquent and contractually past due for the June 1,
monthly installmentIf you would like to discuss available payment
assistance options, please call the newly assigned SPOC:
Single Point of Contact
Name: *** ***
Direct Number: ***
Sincerely,
** ** ***
Compliance
Rushmore Loan Management Services LLC
Enclosure(s)
By
Revdex.com Portal