Rushmore Loan Management Services LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowWe received the accounts in which we saw many errors, with our hazard insurance, taxas, and mortgage paymentsWe also noticed that there is Life insurance that SPS fraudulently placed on us, we want that to be removed immediately and our money refunded backOur hazard insurance claim paid DAB construction not SPS and I want those credits that were paid by me and my insurance company to be creditedWe need an address to send all of our documents to your companyWe also need the charges in the escrow account that you are claiming we owe Regards,

December 10, RE: Revdex.com ID – [redacted] Dear Dani Kelsey: Rushmore Loan Management Services LLC (Rushmore) is writing in response to your complaint file with the RevDex.com (Revdex.com) on December 1, 2015, regarding the mortgage loan account referenced abovePlease note, Rushmore is the servicer of your Loan and the owner of your Loan is [redacted] ***, doing business as [redacted] ***, not in its individual capacity but solely as legal title trustee for [redacted] which is a privately held trust We have conducted an investigation and corrected the error asserted within the received correspondencePlease note that we have submitted an update as of today’s date, December 10, 2015, to the main credit repository agencies to reflect the loan as a Discharged Chapter Bankruptcy and removed all prior delinquency reportedPlease allow days for the credit bureaus to update your account with them We apologize for any inconvenience this matter may have causedAs of the date of this correspondence, the account is contractually due for the May 1, monthly installmentShould you have any questions or concerns regarding the account, please call: Single Point of Contact Name [redacted] Direct Number: [redacted] [redacted] Compliance Rushmore Loan Management Services LLC By Revdex.com Portal

Dear [redacted] ***: Rushmore Loan Management Services LLC (Rushmore) is responding to your complaint submitted to the Revdex.com (Revdex.com) on February 28, 2015, regarding the mortgage loan account referenced above Please note, Rushmore is the servicer of the Loan and the owner of the Loan is Ameritas Life Insurance Corp We have conducted an investigation in regards to your February paymentEnclosed you will find a copy of the auto drafted check which is dated March 10, Rushmore received the check on March 9, and applied it to the loan on March accordingly Per terms of your Note, the mortgage payment is due on the 1st day of each month and will incur late charges if not received in full by the end of fifteen (15) calendar days after the date it is duePlease note all collection activity by Rushmore was proper and also in accordance with applicable law As of the date of this correspondence, the account is current and contractually next due for the April 1, monthly installmentShould you have any questions or concerns regarding the account, please call: Single Point of Contact (SPOC): Name: [redacted] Direct Number: [redacted] At Rushmore, customer concerns are important to usShould you have any general questions other than those referenced in the correspondence, please contact: Customer Service Department Monday through Thursday, 6:a.mto 7:p.mPacific Friday, 6:a.mto 6:p.mPacific Toll-free number

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Rushmore simply restated what was said in the previous responseThe lien has still not been released as of 8/1/and has been rejected twice sinceCan Rushmore please contact the vendor they use in Burlington county NJ and have them send the correct documentation and fees to ensure this is doneTheir response is inaccurate the it is not the county that is hold this up it is the vendor that Rushmore is usingI am simply asking that Rushmore take ownership of this since they chose the vendorPlease contact the vendor and ensure they are correctly filing the documentsIf Rushmore is not sure I can send what is needed although I spoke with [redacted] on several occasions and sent a list of what was neededI will be than happy to send the info againJust to be clear The county is not the issue Rushmore is responsible for having the release recorded so if the vendor they hire is not competent it is Rushmore's issuePlease correct this and in future responses please be truthful and accurate] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I MUST address Rushmore Loan Management Services LLC's response to my complaintTHIER RESPONSE IS FACTUALLY UNTRUE I have DOCUMENTED PROOF that yesturday morning, Rushmore Loan Management Services LLC attempted to ILLEGALLY FORECLOSE on my home [redacted] had our OPEN AND PENDING lOAN MODIFICATION COMPLETED PACKAGE FOR OVER A MONTH BEFORE THEY TRANSFERRED THIS LOAN TO RUSHMOREThe package was ALREADY COMPLETE - AND THEY NEVER SENT ME ANY NOTIFICATION PRIOR TO THE TRANSFER OF THE LOAN 6/1/OF ANY MISSING DOCUMENTSAlso, [redacted] 's "Point of Contact Person, [redacted] Resendiz, NEVER REACHED OUT TO US during the last six months or more, of our PENDING and ACTIVE loan modificationONLY on 6/1/did we receive WRITTEN notice that [redacted] TRANSFERRED our Loan to RushmoreAs I stated before, I immediately attempted to log into the Rushmore "Portal" that they must supply to homeowners,.....I could NOT log inI called our new "Person of Contact" Mr [redacted] , to discuss with him our PENDING loan modification that was transferred to them by [redacted] I asked Mr [redacted] SPECIFICALLY, DO YOU HAVE ALL OUR PAPERWORK FOR OUR PENDING LOAN MODIFICATION? Mr [redacted] CONFIRMED TO ME THAT HE HAD ALL OUR PAPERWORK, AND THAT IT WAS APPROXIMATELY PAGESHe then told me that I would have to complete ANOTHER LOAN MODIFICATION PACKAGE !!! (SO, even though he had a COMPLETE PACKAGE in front of him from Nationstar, he demanded that we complete another one..........this would be my 9th or loan modification package in years.).Never the less, I COMPLETED AN ENTIRE LOAN MODIFICATION PACKAGE FOR RUSHMOREPAPERWORK WAS EMAILED AND SENT CERTIFIED MAIL TO RUSHMORE 6/28/WE HAVE DOCUMENTED PROOF THAT RUSHMORE RECEIVED IT ALL BEFORE THE DUE DATE OF 6/30/NEVER DID I HEAR AGAIN FROM RUSHMORE LOAN MANAGEMENT SERVICES LLCI knew that there had been a "PENDING Trustee Sale dated 7/7/16, that SHOULD HAVE BEEN POSTPONED, AS RUSHMORE ONLY RECEIVED OUR COMPLETE AND PENDING LOAN MODIFICATION APPLICATION AND SUPPORTING DOCUMENTS ON 6/30/BOTH RUSHMORE AND [redacted] REFUSED TO POSTPONE THIS TRUSTEE SALE WHILE I WAS UNDER AN ACTIVE AND PENDING LOAN MODIFICATION REVIEW, WHICH THE MUST DUE BY LAWTHE CALIFORNIA HOMEOWNER'S BILL OF RIGHTS SPECIFICALLY STATES THAT A LOAN SERVICER CANNOT CONTINUE FORECLOSURE PROCEEDINGS, INCLUDING A TRUSTEE SALE WHILE A HOMEOWNER IS BEING CONSIDERED FOR A LOAN MODIFICATION - THIS IS DUAL TRACKINGRUSHMORE AND [redacted] DID THAT TO USRUSHMORE NEVER ASKED ME FOR ADDITIONAL INFORMATION UNTIL YESTURDAY MORNING 7/7/AT 8:46AM ,(over the phone) WHEN I FINALLY GOT [redacted] AT RUSHMORE TO STOP THE SALE TEMPORARILY AND THAT IS WHEN HE ASKED ME, OVER THAT PHONE CALL FOR ADD'L INFORMATIONLET'S BE VERY, VERY CLEAR HERE: THE ONLY REASON RUSHMORE POSTPONED THE SALE YESTURDAY OF MY HOME AT 8:46AM (SALE WAS THE SAME DAY AT 9AM) WAS BECAUSE I BOMBARRED THEM WITH EMAILS, SENT A COMPLAINT TO THE Revdex.com, SENT A COMPLAINT TO THE CAATTORNEY GENERAL'S OFFICE, AND TO THE CONSUMER FINANCIAL PROTECTION BUREAUMAKE NO MISTAKE, RUSHMORE HAD PLANNED ON ILLEGALLY FORECLOSING ON MY HOME YESTURDAY MORNING AT 9AM, AND ONLY STOPPED THE SALE AFTER MY REPEATED CALLS TO THEM, AND EMAILS AND COMPLAINTSTHIS IS THE ONLY REASON THEY POSTPONED THE SALETHEY ONLY RECEIVED MY NEW INFORMATION ON 6/30/16, THEY HAD NO TIME TO REVIEW MY PAPERWORK, MAKE ANY DECISIONS ABOUT IT, AND THEY WERE WILLING TO "STEAL" A HOMEOWNER'S HOME WITHIN A WEEK OF RECEIVING IT!!!!!! NOT TO MENTION THAT I HAVE FRAUD IN THE ORIGINATION OF MY LOAN , AND THAT THERE IS A BROKEN TITLE TO MY HOME, AND THAT RUSHMORE LOAN MANAGEMENT SERVICES LLC DOES NOT EVEN LEGALLY OWN MY LOAN(they have also been made aware of this) THEY KNOW THAT I DO NOT GET THE CHANCE TO GO IN FRONT OF A JUDGE TO PROVE THIS, SO THEY ATTEMPT TO FORECLOSE ON MY HOME THIRTY SEVEN DAYS AFTER RECEIVING THIS LOAN, AND LESS THAN A WEEK AFTER RECEIVING OUR APPLICATION FOR HELPTHEY ARE NOT TELLING THE TRUTH HERE, AND THEY ARE ATTEMPTING TO QUICKLY AND ILLEGALLY FORECLOSE ON MY PROPERTYI WANT THE TRUTH TO BE EXPOSEDI TOOK A "SCREENSHOT" OF [redacted] FORECLOSURE'S AUCTION SITE YESTURDAY MORNING, BEFORE THE PENDING SALE AT 9AM...........AS OF 8:46AM THE SALE WAS STILL GOING FORWARD...............ONLY WHEN I CONTACTED [redacted] DIRECTLY YESTURDAY MORNING DID THEY STOP THE SALE TEMPORARILYIF RUSHMORE WAS DOING THE RIGHT THING LIKE THEY SAID IN THEIR DISPUTE OF MY CLAIM, WHY DID IT TAKE ME TO PERSONALLY CALL [redacted] YESTURDAY MORING TO STOP THE SALE???????? Regards, [redacted] And [redacted]

Dear [redacted] : Rushmore Loan Management Services LLC (“Rushmore”) is responding to your complaint submitted to the Better Business Bureau (Revdex.com) portal on January 15th, 2016, regarding the mortgage loan account referenced above Rushmore conducted a thorough investigation into the matters asserted in your complaint, and it was determined that the error asserted within your correspondence did occur Rushmore has now corrected the error, and we appreciate the opportunity to provide you with this written explanation We revised your payment history and submitted a correction to the Credit Bureau agencies on January 21st, to report your loan as follows: · Current from January to present · 180+ days delinquent in November and December · Suppressed June to October for active BK · 180+ days delinquent from March to May In regards to the collection calls, our records reflect that the last collection effort made on your account was performed on November 24th, At the time of that call, your account was contractually due for the November 1, monthly installment We apologize for any confusion or inconvenience this matter may have caused Please note, as a consumer you have the right to request the investigation documents relied upon to determine our conclusion with regard to the Notice of Error that you submittedEnclosed we have included those documents for your recordsAt Rushmore, customer concerns are important to us Should you have any general questions other than those referenced in the correspondence, please contact: Customer Service Department Monday through Thursday, 6:a.mto 7: p.mPacific Friday, 6:a.mto 6:p.mPacific Toll-free number At Rushmore, customer concerns are important to us Should you have any general questions other than those referenced in the correspondence, please contact:

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and am disappointed in the diligence with which even the Revdex.com complaint has received For your reference, details of the offer I reviewed appear below.The facts stated by Rushmore are inaccurate On the August 1st conversation, the associate confirmed that payment was receive 7/and not 'over the weekend' My address was changed(to a temporary address which I resided through 9/and continue to have access as necessary) on 8/and confirmed again on the 8/phone call These could both be verified if Rushmore had taken the time to review the recorded calls.They present that they received 'unable to forward' responses, the last date being 8/and never attempted to reach me by phone or email even though, by confirmation on the call 9/10, they had both of these documented accurately On the same phone call from 9/10, I changed the address to my now permanent address Again, had Rushmore even attempted to understand the issue via the recordings, would have been in a position to improve communication and resolution.The bottom line;they should not have processed the withdrawal 8/1, they should have been able to process a refund immediately versus the ridiculous process of me requesting to have my own money back, they should have contacted me when they received the 'unable to forward' and should have taken care to represent themselves better as part of the resolution I've had to incur interest as part of not having my funds prior to 9/and this is a company that benefitted from year of on time payments Nice to know that a company appreciates your business Regards, [redacted]

I am a class a contractor in vaand A + member of the Revdex.comI have worked with Rushmore LLCfor months to complete a project that should have taken weeks at mostThe latest fumble is they have sent a party check with the customer's name and with lowes as the contractorCustomer refuses to return the check for the correct signature and it is clear that Rushmore intends to make strange mistakes without accountability or documentation to rectifyThe representative Maricella doesn't ever return calls or help and management does even lessI have completed, according to their inspector and Maricella's verbal acknowledgement, 80% of the workThe customer has now placed the check in a drawer and is threatening to allow the house to go into foreclosureI do not understand after completing all requested paperwork and serving as both contractor and creditor why Rushmore would demonstrate such complete incompetenceI also can't understand why a company with so many complaints and deceptive practices would have an A rating with the Revdex.comI followed Rushmore's process and I have been scammed and will be relentless in recovering my lossesBelieve me everyone will be aware when I am finishedThe account number for all to see is [redacted]

Dear [redacted] L [redacted] :Rushmore Loan Management Services LLC ("Rushmore') is responding to your correspondence dated April 4, 2017, and received in our office on April 4, 2017, and another submitted to the Revdex.com (Revdex.com) on April 15, 2017, regarding the mortgage loan account referenced abovePlease note that Rushmore is the servicer of the loan and that the owner of the loan is [redacted] T***, A Division of [redacted] Fund Society, ***, as trustee for [redacted] Loan Trust, Series 2012-We appreciate the opportunity to provide you with this written response.Rushmore has reviewed the issues you disputed beginning with the events that occurred on October 6, We have confirmed that all letters were mailed as previously statedWe also sent you copies of these letters with our correspondence dated April 14, for your records.Rushmore's records reflect that on October 20, 2016, you contacted Rushmore advising that you would like to do a repayment planYou stated you could send a payment of $1,as a down payment and then begin making payments of S1,towards a twelve month repayment planWe agreed to submit this offer to the investor to be reviewedOn November 7, 2016; November 8, 2016; November 21, 2016; December 2, 2016; and December 13, 2016, Rushmore called you leaving a message for a return callRushmore did not receive a return call.Rushmore does not show any records of the calls you state you made to [redacted] 's direct line on December 29, However, on January 18, 2017, Rushmore did speak to you discussing the missing documents neededYou stated that you had mailed them to us on January 13, 2017, and would also fax them as wellWe asked that you call us back on Friday, January 20, 2017, to confirm receipt of the documents that you sent to usDocuments were received on January 27, 2017, and January 31, After reviewing all of the documents received, we still did not have a complete Application for our review processOn February 9, 2017, Rushmore sent you a letter advising that we were unable to review you for a loan modification because we did not receive a complete Application.On April 10, 2017, Rushmore sent you our Borrower Assistance ApplicationAs Rushmore discussed with you during a phone call on April 10, 2017, we are willing to work with you and consider your application for any and all loss mitigation options that the owner of the loan offers, We need a new, complete application in order to accomplish thisOnce we have received the complete application, along with all accompanying documentation, Rushmore will review the application and provide a written response which will outline what loss mitigation options, if any, are available.If you have any questions about the needed documentation or would like assistance in completing your application, please call your Single Point of Contact (SPOC), [redacted] at 469-458- [redacted] or the loss mitigation department at the following number:Loss Mitigation Department Monday through Thursday, 6:a.mto 7:p.mPacific Friday, 6:a.mto 6:p.mPacific Toll-free number 1888.504.7300Sincerely,Customer Correspondence Department Rushmore Loan Management Services LLC

This company is completely unprofessionalTheir customer service is non existent, their website is non functioning, and they should be closed down asapTake some pointers from [redacted] !

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

[redacted] RE: Revdex.com ID – [redacted] Dear [redacted] : Rushmore Loan Management Services LLC (Rushmore) is writing in response to your rebuttal complaint file with the Revdex.com (Revdex.com) on November 25, 2015, regarding the mortgage loan account referenced abovePlease note, Rushmore is the servicer of your Loan and the owner of your Loan is the [redacted] , [redacted] Again we apologize for any confusion or inconvenience this matter may have causedOur records indicate the escrow account was analyzed on November 16, effective with the November installment; the new payment amount is $lower than what it was previously due to the tax lines being updatedThis change has been updated on the account and should be reflective on the website at this time At Rushmore, all customer concerns are important to usAs of the date of this correspondence, the account is contractually due for the December 1, monthly installmentShould you have any general questions other than those referenced in your correspondence, please contact: Customer Service Department Monday through Friday, 6:a.mto 6:p.mPacific Toll-free number Sincerely, [redacted] Compliance Rushmore Loan Management Services LLC By Revdex.com Portal

Dear [redacted] ***: Rushmore Loan Management Services LLC (Rushmore) is writing in response to your complaint file withthe RevDex.com (Revdex.com) on July 15, 2015, regarding the mortgage loan account referencedabovePlease note, Rushmore is the servicer of your Loan and the owner of your Loan is the FederalNational Mortgage AssociationWe have conducted an investigation in regard to your complaint and the collection activity on youraccountPlease note per terms of the Note and Mortgage the payment is due on the 1st day of each monthand considered late thereafterRushmore has acted within its rights in accordance with said termsHowever, as a courtesy to you we have placed a hold on the collection calls on the loan until after the 10thday of each monthAt Rushmore, all customer concerns are important to usAs of the date of this correspondence, theaccount is current and contractually next due for the August 1, monthly installmentShould youhave any general questions other than those referenced in your correspondence, please contact: Customer Service DepartmentMonday through Thursday, 6:a.mto 7:p.mPacificFriday, 6:a.mto 6:p.mPacificToll-free number Sincerely, [redacted] ComplianceRushmore Loan Management Services LLC

Dear [redacted] : Rushmore Loan Management Services LLC ("Rushmore') is in receipt of your complaint submitted through the Revdex.com (“Revdex.com) website portal on July 29, 2016, regarding the mortgage loan account referenced aboveYou are requesting a review of your credit report and the data that was transmitted to the credit reporting agenciesOur records indicate that your loan reported accurately as DAYS DELINQUENT on May 9, However, as a one-time courtesy, we have sent an update to the bureaus to remove the delinquency informationPlease allow days for the credit bureaus to update your account.Should you have any additional questions, please contact us at the phone number below: Customer Service Department Monday through Thursday, 6:a.mto 7:p.mPacific Friday, 6:a.mto 6:p.mPacific Toll-free number: Sincerely,Customer Correspondence Department Rushmore Loan Management Services LLC

Dear [redacted] and [redacted] : Rushmore Loan Management Services LLC (“Rushmore”) is in receipt of your complaint submitted through the Revdex.com (“Revdex.com”) website portal on April 4th, 2016, regarding the mortgage loan account referenced above Rushmore conducted a thorough investigation into the matters asserted in your complaint, and we appreciate the opportunity to provide you with a written response Rushmore does not feel that an error has been made on your account Our records show that your account has been has properly reported as a Discharged Chapter BK to the Credit Reporting Agencies (CRAs) A foreclosure sale was completed on this properly on February 16th, To ensure the status of this account is accurately reported, we submitted a credit correction on April 13th, to the to the main credit repository agencies to update your credit report Please allow days for the credit bureaus to update your account with them If you do not see an update in days, please reach out to us again.Furthermore, our records do not reflect any previous claim from you regarding this issue Please note, as a consumer you have the right to request the investigation documents relied upon to determine our conclusion with regard to the Notice of Error that you submittedEnclosed, we have included those documents for your records Should you have any general questions other than those referenced in the correspondence, please contact: Customer Service Department Monday through Thursday, 6:a.mto 7:p.mPacific Friday, 6: a.mto 6:p.mPacificToll-free number

Dear [redacted] ***: Rushmore Loan Management Services LLC (Rushmore) is responding to your complaint submitted to theRevdex.com (Revdex.com) on March 21, 2015, regarding the mortgage loan account referencedabovePlease note, Rushmore is the servicer of your Loan and the owner of your Loan is [redacted] ***We have conducted an investigation in regard to your escrow concernsThe attached escrow analysis wascompleted by the prior servicer, [redacted] ( [redacted] ), on October 15, 2014, with ashortage of $1,The attached [redacted] payment history indicates the full shortage payment wasreceived on December 30, and misapplied to the January 15, 2015, installment with only $527.83deposited to escrow by [redacted] This misapplied payment left a remaining escrow shortage of $ [redacted] then completed theattached escrow analysis dated January 5, 2015, with the new payment of $933.30, effective March 1,Our records indicate you recently spoke to a Rushmore representative about the options available inregard to the escrow balance and monthly paymentsAs advised, Rushmore re-analyzed the escrowaccount effective for April 1, The new monthly payment is $and due at this timeAt Rushmore, customer concerns are important to usShould you have any general questions other thanthose referenced in the correspondence, please contact: Customer Service DepartmentMonday through Thursday, 6:a.mto 7:p.mPacificFriday, 6:a.mto 6:p.mPacificToll-free number ? ?, [redacted] Compliance Analyst Rushmore Loan Management Services LLC

Revdex.com Case Number- [redacted] Dear Glenn Powles: Rushmore Loan Management Services LLC ("Rushmore') is in receipt of your complaint submitted through the Revdex.com (“Revdex.com) website portal on July 11, 2016, regarding the mortgage loan account referenced above.Rushmore conducted an investigation into the matters asserted in your complaint, and we appreciate the opportunity to provide you with a written responseEnclosed is a Rushmore payment historyThe history reflects two payments have been applied to the loan since it was service transferred to RushmoreA payment was applied on May 31, 2016, and another one on June 30, Because only one payment was drafted in June, no refund is due at this timeIf you have evidence that more than one payment was withdrawn from your account, please Submit such evidence for our reviewSincerely,Customer Correspondence Department Rushmore Loan Management Services LLC

March 7, [redacted] ** ***RE:Mortgagor – *** [redacted] Property Address - [redacted] Loan Number - [redacted] Revdex.com ID Number - [redacted] Dear [redacted] ***:Rushmore Loan Management Services LLC ("Rushmore”) is responding to your correspondence submitted to the RevDex.com (Revdex.com) on February 27, 2018, regarding the mortgage loan account referenced above.The servicing rights transferred from Household Finance Corporation III effective February 1, Rushmore requested the recording of the Assignment of Mortgage from the responsible parties on September 5, We did, however, receive the executed Deed in Lieu documentation on September 14, Soon after, on September 20, 2017, we came to know that the recorded Assignment of Mortgage was not available, thereby making the title not clear for completion of the Deed in Lieu.On October 23, 2017, during a telephone conversation, we explained to you that we are awaiting the recording of the final Assignment of Mortgage, in order to complete the recording the Deed in LieuDuring a follconversation held on November 16, 2017, you explained to a Rushmore representative that you canceled your homeowner's insurance policy.We issued notices requesting that the proof of insurance coverage be provided on November 8, 2017, and December 13, On January 31, 2018, the enclosed notice was mailed explaining that after not receiving the required proof of coverage, we purchased a policy for the propertyTo protect the shared interest in the property, and in accordance with the Security Instrument, the property must be insured at all times.Please note, that we are still awaiting the completion of the recording of the Assignment of the Mortgage, which will clear the title to allow for the recording of the Deed in LieuWe have requested suppression of the credit reporting, as a result of the delay in the recording of the Assignment of Mortgage.As of the date of this correspondence, the account is payments delinquent and contractually due for the May 26, 2017, monthly installmentIf you would like to discuss the Deed in Lieu, please call the assigned representative:Single Point of Contact (SPOC): Name: [redacted] Direct Number: ###-###-####Should you have any additional questions, please do not hesitate to contact us.Loss Mitigation Department Monday through Thursday, 6:a.mto 7:p.mPacific Friday, 6:a.mto 6:p.mPacific Toll-free number ###-###-####Sincerely,Customer Correspondence Department Rushmore Loan Management Services LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] This company is full of it they say one thing do another they stated check has been overnighted no check has come on June only time they answer a response is when a complaint is issued I was promised a 10,check hat would be received on June no check

Dear [redacted] M [redacted] :Rushmore Loan Management Services LLC (“Rushmore”) is responding to your correspondencesubmitted to the Revdex.com (Revdex.com) on November 21, 2017, regarding the mortgage loanaccount referenced above.The credit report enclosures provided in the most recent submission appear to be duplicative and do notreflect a second tradeline being reported by RushmoreThis response is based solely on the informationyou provided and that of the records Rushmore has keptRushmore’s records reflect the servicing of oneloan and only one trade line as being reportedWe believe that perhaps the confusion may be that theunpaid principal balance is $66,and the total outstanding amount owed is being reported as$75,Please see the below breakdown of the total outstanding amount owed.• The total unpaid principal balance is $66,473.27.• The total costs of recoverable advances are $4,These advances are disbursements forservicing-related expenses(non-escrow expenses) paid with servicer-funds rather than escrowfunds which are recovered, the borrower.• The escrow advance balance is $4.874.33.• Other fees outstanding are $1,799.51.The above total is $75,594.34, the unpaid principal balance is not the total amount required tosatisfy the loan fully, and the outstanding cost is what is being reported to the credit reportingagencies.Please contact the credit reporting agencies directly if you wish to dispute any portion of the credit report.Should you have any additional questions, please do not hesitate to contact us.Customer Service DepartmentMonday through Thursday, 6:a.mto 7:p.mPacificFriday, 6:a.mto 6:p.mPacific