Rushmore Loan Management Services LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
We received the accounts in which we saw many errors, with our hazard insurance, taxas, and mortgage paymentsWe also noticed that there is Life insurance that SPS fraudulently placed on us, we want that to be removed immediately and our money refunded backOur hazard insurance claim paid DAB construction not SPS and I want those credits that were paid by me and my insurance company to be creditedWe need an address to send all of our documents to your companyWe also need the charges in the escrow account that you are claiming we owe. Regards,

Dear *** ***:Rushmore Loan Management Services LLC (“Rushmore”) is responding to your rebuttalcorrespondence submitted to the Revdex.com (Revdex.com) on March 9, 2018, regarding themortgage loan account referenced above.In reviewing your concerns, the question is not whether the insurance was paid to cover the lapseperiod but that the lapse period existed.The security instrument clearly states that you are required to maintain adequate insurancecoverage at all times, or the lender will establish an escrow account for the payment of insurancedisbursements to ensure that the property is covered at all times to protect our interest in theproperty.Again, if you have valid proof of insurance coverage from September 1, 2017, through October31, 2017, please provide it, and we will be happy to re-review your concerns.Rushmore vehemently denies your claims that we are “buying time and steal people’s money.”The escrow account was established in full accordance with regulatory guidelinesTheseguidelines state that a servicer may add an escrow cushion requirement equal to two months ofescrow disbursements, and that any funds that remain in the escrow account once the loan is paidin full are refunded to you.As of the date of this correspondence, the account is current, and the next contractual monthlyinstallment is due on April 1, Should you have any additional questions, please do nothesitate to contact u

Dear Revdex.com,
Attached is Rushmore's response to Ms***' concernsAt this time we are requesting further information from Ms*** for our investigation into this matter (Please see attachment)
Should you have any further questions or concerns feel free to contact us
directly.
Regards,
** ** ***
Compliance
Rushmore Loan Management Services LLC
Dear *** ***:
Rushmore Loan Management Services LLC (Rushmore) is writing in response to your complaint file withthe Revdex.com (Revdex.com) on November 10, 2015, regarding the mortgage loan accountreferenced abovePlease note, Rushmore is the servicer of your Loan and the owner of your Loan is the*** *** *** *** ***We apologize for any inconvenience or confusion this matter may have causedWe do appreciate yourpatients while we continue to investigate this matterIn attempt to verify the taxes paid at closing, we arerequesting at this time that you provide proof of payment from your closing title company as we continueto investigate in cooperation with the prior servicer of the loanAt Rushmore, all customer concerns are important to usShould you have any general questions otherthan those referenced in your correspondence, please contact:
Customer Service DepartmentMonday through Friday, 6:a.mto 6:p.mPacificToll-free number ***
Sincerely,
** ** ***Rushmore Loan Management Services LLC

Dear *** ** ***:Rushmore Loan Management Services LLC ("Rushmore') is responding to your correspondence submitted to the Revdex.com (Revdex.com) on August 5, 2016, regarding the mortgage loan account referenced abovePlease note that Rushmore is the servicer of your loan and that the
owner of the loan is *** *** ***On February 11, 2016, you called Rushmore to make a telephonic payment in the amount of $which was posted to your January due dateThere was not a delay in processing your January paymentOur records indicate that your loan is reporting accurately to the credit reporting agenciesHowever, Rushmore will agree to make an exception, as a one-time courtesy, to amend your credit reportingRushmore will submit an update to the main credit repository agencies to remove the negative credit reportingPlease allow 30-days for the credit bureaus to update your account with them.Rushmore will also remove the late fee of $25,44, due to this late payment, as a one-time courtesy from your account, Please allow days for this to be reflected on your account, Enclosed, please find a copy of this loan's payment history for your records.Should you have any additional questions, please do not hesitate to contact us.Customer Service Department Monday through Thursday, 6:a.mto 7:p.mPacific Friday, 6:a.mto 6:p.mPacific Toll-free number

Dear *** ***:
Rushmore Loan
Management Services LLC (“Rushmore”) is writting in response to your rebuttal submitted through the Revdex.com (Revdex.com) portal on March 18, related to
your mortgage loan account
We have
conducted a thorough investigation into the matters asserted in your complaint regarding your loanWe appreciate the opportunity to provide you with
this written response
The servicing of
the loan was transferred to Rushmore from *** Home Loans effective June 15th,
At the time of the transfer, the loan was current and contractually due
for the August 1st, monthly paymentRushmore is
currently servicing your loan in accordance with the terms of the Loan
Modification Agreement dated
October 27th, 2014, as completed by *** Home Loans and you
After further
review by Rushmore of the modification that was completed by *** Home
Loans, it was determined that the escrow advance balance that was transferred from
the prior servicer should have been deferred until the maturity date of the
loan, as part of the terms of the modification agreement dated October 27th,
We are currently in the process of
working with *** Home Loan and making the necessary adjustments to your loanOnce we have completed the
adjustments, we will reanalyze the escrow account based on the new escrow
balance, and adjust your monthly payment accordingly
Sincerely,
*** ***
Compliance
Rushmore Loan Management Services LLC

Rushmore is a nonprofessional company, they simply harrass people and when you contact someone DIRECTLY to their personal phone they still do not respond in a manor knowing they have received your messages! They continue to call and mail without acknowledging your communicationThey are ONE SIDED and purposely do not repons or answering to you DIRECTLY as if you've not responded to themTHEY ARE THE WORST! They bought my deed from a large bank, they are skimming from banks loans that are behind and scamming you out of your home! They don't want to help you with a mod, they don't want a deed in lieu of, they just want to do a full foreclosure without resolution! STAY AWAY from RUSHMORE!

Dear *** * ***:Rushmore Loan Management Services LLC (Rushmore) is writing in response to your complaint file withthe Revdex.com (Revdex.com) on April 30, 2015, regarding the mortgage loan account referencedabovePlease note, Rushmore is the servicer of your Loan and the owner of your
Loan is ChristianaTrust, A Division of Wilmington Savings Fund Society, FSB, as Trustee for Normandy Mortgage LoanTrust, Series 2013-8, which is a privately held trust.We have conducted an investigation in regards to your complaint, the referenced “unpaid mortgage”notices, and cashed mortgage checksPlease note your Rushmore Loan number is ***Althoughwe are unable to locate the referenced notices, the referenced payments are all accounted forCheck#*** posted to the account on 1/12/in the amount of $2,and was applied to the 8/1/14payment accordinglyCheck #*** in the amount of $posted to the account on 2/13/andapplied to the 9/1/payment accordinglyCheck # *** posted to the account on 3/17/and wasapplied to the 10/1/payment accordinglyAttached please find a copy of the Rushmore paymenthistory for your records and review.As of the date of this correspondence, the account is two (2) payments delinquent and contractually duefor the April 1, monthly installmentShould you have any questions or concerns regarding theaccount, or if you would like to discuss available payment assistance options, you may work directlywith:Single Point of ContactName: *** ***Direct Number: *** ***At Rushmore, all customer concerns are important to usShould you have any general questions otherthan those referenced in your correspondence, please contact:Loss Mitigation DepartmentMonday through Thursday, 6:a.mto 7:p.mPacificFriday, 6:a.mto 6:p.mPacificToll-free number 1.888.504.7300Sincerely,
** ** ***
Compliance Analyst
Rushmore
Loan Management Services LLC

Dear *** M***:Rushmore Loan Management Services LLC (“Rushmore”) is responding to your correspondencesubmitted to the Revdex.com (Revdex.com) on November 9, 2017, regarding the mortgage loanaccount referenced above.Rushmore’s records reflect the servicing of one loan and only one trade line as being reportedIf youwould like Rushmore to research further a copy of the credit report is requiredYou may also contact thecredit reporting agencies directly and dispute the duplicate trade line.Should you have any additional questions, please do not hesitate to contact us.Customer Service DepartmentMonday through Thursday, 6:a.mto 7:p.mPacificFriday, 6:a.mto 6:p.mPacificToll-free number 1.888.504.6700Sincerely,Customer Correspondence DepartmentRushmore Loan Management Services LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Rushmore Loan Management Services LLC (“Rushmore”) is in receipt of your complaint submitted through the Revdex.com website portal on May 24, 2016, regarding the mortgage loan account referenced above.Rushmore conducted an investigation into the matter asserted in your correspondence, and we appreciate the opportunity to provide you with this written response.Rushmore can only attest to actions that occurred during the time period it was servicing the loanWe cannot speak on behalf of prior servicers of the accountThe servicing responsibilities of the loan transferred from Bank of America to Rushmore effective January 21, Attached please find the Notice of Assignment, Sale or Transfer of Servicing sent you.Per the enclosed Rushmore payment history, the loan was service transferred to Rushmore with a negative escrow amount of $Rushmore charged $1,for Force Placed Insurance during the time it has serviced the loan and has issued two credit refunds to offset that amountThe first credit was issued September 24, 2014, for $when Rushmore received proof of insuranceThe most recent credit was issued June 1, 2016, for $Your loan has been updated to reflect that it is a condo and not a house.Sincerely,*** ***
Compliance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have left several voice mails and sent several faces to Ms *** when the investigation beganAs it progressed and when I asked her to research further, she stopped returning my messagesAs a customer, struggling to pay and get this problem caused by Bank of America, rectified; I am relying on Ms *** to assist me since she's supposed to be MY point of contactI will take this to a higher level if necessaryRegards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have contacted Rushmore over the phone now timesAs of today, 12/I have $from RushmoreThey are to send a check for 50% of the funds that they received so I can repair my homeThe total that Rushmore has is $16,50% of those funds equates to $8,On 11/15, a supervisor named ***-*** told me that she was sending the check for $8,via two day mail and that she would call me that same day with the tracking numberThat phone call was never made and no tracking number was communicated to myselfSince 11/15, I have call four times and asked for ***-***They claim that she is unavailable every timeOn 11/I was told that ***-*** would call me back within hoursThat call was also never made. Regarding the claim that the documents were illegible is a fabrication as I personally scanned the documents to myself and the forwarded the emailThe hand writing and typing was crystal clearRushmore even admitted that it was now deemed "legible" by themThis company has now had the funds to repair my home for months without myself, receiving a single dollarThe storm was on 5/8/so I am now almost months into trying to get my home repaired and I am unable to do so based on not having the funds from RushmoreTheir responsibility, as my mortgage lender, is to make sure my home is repaired so the value of the property is on par with what it should beThey are not allowing me to do so and rather than protecting my best interests, they are hindering the fixes to my house. I called to speak with Rushmore again on 11/and was told that they would send the remaining funds to equal 50% of the total dollar amount they are holding, therefore totaling $8,I can guarantee that if I call today or next Monday or Tuesday they will have a different excuse as to why the funds have not been sentI have heard every excuse from the documents being illegible, to a system update internally is hindering their ability to send it, to the office that cuts the checks is in California and the call center is in a different state so I cannot get access to an individual to find out why the funds have not been sent. I have been told a total of times in the past six weeks that I will receive calls back from a supervisor and not a single time has this occurred.
Regards,
*** ***

Dear ***
***:
Rushmore Loan
Management Services LLC (“Rushmore”) is in receipt of your complaint submitted
through the Revdex.com (“Revdex.com”) website portal on March 8th,
2016, regarding the mortgage loan account referenced abovePlease note, Rushmore is the
servicer of your loan,
and the owner of the loan is Wilmington
Savings Fund Society, FSB, d/b/a *** *** not individually but as
trustee for *** *** *** ***
Rushmore
conducted a thorough investigation into the matters asserted in your complaint,
and we appreciate the opportunity to provide you with a written response. Rushmore does not feel that an error has been
made on your account
First, Rushmore
cannot speak about the origination of this loan and/or on behalf of the prior
servicers of the account, and can only attest to actions which occurred during
the time Rushmore began servicing the loan.
The servicing responsibilities of the loan transferred from *** *** *** ***to Rushmore effective June 15th, 2015. At the time of the acquisition, your account
reflected a negative escrow balance of $5,for disbursements made by the
prior servicer for delinquent taxes and insurance
No disbursements
have been made by Rushmore Loan Management Services from your escrow account. The escrow payment in the amount of $reflected
in your billing statement as part of your monthly payment is the monthly
shortage collection to collect for the aforementioned negative escrow balance
on the account.
Furthermore, our
records reflect that your prior servicer provided a response to your concerns
regarding the information reported to the Credit Reporting Agencies (CRAs),
Interest Rate, Past Due Balance, Insurance Payment & Tax Payments on their
responses provided on November 27th, 2013, January 9th,
2014, and May 23rd, 2014. These
letters, attached to this response, provided a breakdown of all disbursements
for delinquent taxes and LPI made by the prior servicer on the account along
with the transaction history
Second, Rushmore
has been returning your payments since July because we haven’t been able
to enter into an official workout with you to resolve the delinquency in your
account. Rushmore needs to get into a written
payment arrangement that resolves the delinquency in your account before we can
accept funds from youAttached please
find copies of all the letters sent to you accompanying each returned payment
since July 21st,
While Rushmore does not feel that an error has
occurred with your account, we are willing to work with you, and help you
complete an application for loss mitigation, so that Rushmore can consider you
for any potential loss mitigation options that are offered by the owner of your
loan. Please find enclosed a Borrower Assistance
Application
Please note, as
a consumer you have the right to request the investigation documents relied
upon to determine our conclusion with regard to the Notice of Error that you
submittedEnclosed, we have included those documents for your records
Should you have
any general questions other than those referenced in the correspondence, please
contact Rushmore immediately, in the following manner:
Single Point of
Contact (SPOC):
Name: *** ***
Direct Number: ***
OR
Loss Mitigation
Department
Monday through
Thursday, 6:a.mto 7:p.mPacific
Friday, 6:
a.mto 6:p.mPacific
Toll-free number
Sincerely,
*** ***
Compliance
Rushmore Loan
Management Services LLC

January 30, 2017RE: Property Address - *** *** *** *** ** ***Revdex.com ID- * ***Dear Donald Cook:Rushmore Loan Management Services LLC ("Rushmore') is responding to your correspondence submitted to the Revdex.com (Revdex.com) on January 20, 2017, regarding the mortgage loan account referenced above.Due to privacy concerns, we are unable to provide you with any additional details about the account because we have not received written authorization from the borrowers to discuss their loan with you.If you or the borrowers have any additional questions, you may contact us using the following information:Customer Service Department Monday through Thursday, 6:a.mto 7:p.mPacific Friday, 6:a.mto 6:p.mPacific Toll-free number 1.888.504.6700Sincerely,Customer Correspondence Department Rushmore Loan Management Services LLC

Dear *** *** ***:
Rushmore Loan Management Services, LLC (Rushmore) is responding to your complaint submitted to
the Revdex.com (Revdex.com) on January 13, 2015, regarding the mortgage loan account referenced
abovePlease note, Rushmore is the servicer of the Loan and the
owner of the Loan is *** *** *** ***
Rushmore strives to provide exceptional customer service and we apologize if you have received anything
lessWe have conducted an investigation in regard to the referenced principal balance reduction on your
LoanOur records indicate, the servicing responsibilities of the loan transferred from *** *** *** *** *** to Rushmore effective October 22,
Rushmore has identified and confirmed the error with the prior servicerBased on the research it was
discovered that upon transfer, *** had reported the Loan as paid off and therefore was not being
reportedAt this time we have submitted the end of life reversal forms to MHAOnce updated, we will
adjust the account accordingly with the proper principal balance reduction
At Rushmore, customer concerns are important to usAs of the date of this correspondence, the account
is current and contractually next due for the March 1, monthly installmentShould you have any
general questions other than those referenced in the correspondence, please contact:
Customer Service Department
Monday through Thursday, 6:a.mto 7:p.mPacific
Friday, 6:a.mto 6:p.mPacific
Toll-free number 1.888.504.6700Sincerely,J.LDuVallCompliance

Dear [redacted]:
"Times New Roman","serif"">Rushmore Loan Management Services LLC (Rushmore) is writing in response to your complaint file withthe Revdex.com (Revdex.com) on May 12, 2015, regarding the mortgage loan account referencedabovePlease note, Rushmore is the servicer of your Loan and the owner of your Loan is [redacted], FSB, d/b/a [redacted], not individually but as trustee for [redacted] which is a privately held trustWe have conducted an investigation in regard to your complaint and the Good Faith paymentrequirementsOur records indicate as of Friday, May 29, 2015, the Loss Mitigation package wasresubmitted without the Good Faith payment to the investor for reviewPlease note, once a decision hasbeen made, you will be notified via mailAs of the date of this correspondence, the account is contractually due for the April 1, monthlyinstallment and currently in active Chapter BankruptcyAs such your proper recourse would bethrough your Bankruptcy Counsel and/or CourtShould you have any questions or concerns regarding theaccount, please call:
Single Point of ContactName: [redacted]Direct Number: [redacted]
At Rushmore, all customer concerns are important to usShould you have any general questions otherthan those referenced in your correspondence, please contact:
Bankruptcy DepartmentMonday through Friday, 6:a.mto 6:p.mPacificToll-free number Sincerely,
[redacted]
Compliance Analyst
Rushmore
Loan Management Services LLC

Dear [redacted]
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Rushmore Loan Management Services
LLC (Rushmore) is in receipt of your complaint submitted to the RevDex.com on January 5th, 2016, regarding the mortgage loan account
referenced aboveWe appreciate you bringing this matter to our attention, as
we take all inquiries from our customers very seriously
Please be advised that at this time,
it has been determined that additional research is required in order to
accurately respond to your inquiry. As a
result, your written response may be delayed up to days from the date of
this letter
At Rushmore, all customer concerns
are important to usShould you have any general questions other than those
referenced in your correspondence, please contact:
Customer Service Department
Monday through Thursday, 6:a.m
to 7:p.mPacific
Friday, 6:a.mto 6:p.m
Pacific
Toll-free number:
Sincerely,
[redacted]
Compliance
Rushmore Loan Management Services LLCv

February 13, 2014
Revdex.com
Attn: Arlena Rickstad
Viewridge Ave., #
San Diego, CA
Re: Revdex.com Complaint ID:
"white-space: pre;"> [redacted] Borrower: [redacted] Loan Number: [redacted]
Dear Ms[redacted]
This letter is to acknowledge your letter dated January 29, regarding a complaiont filed to the RevDex.com by Wendy Perry on behalf of the referenced borrower
Please note that Rushmore is not a member of the Revdex.comWe will provide a response to Wendy Perry
directly with business days
If you have any questions, please contact us at our toll free number (888) 699-
Sincerely,
Compliance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. 
Regards,
[redacted]

February 22, 2017[redacted]Dear [redacted]: Rushmore Loan Management Services LLC (“Rushmore”) is responding to your correspondence submitted to the Revdex.com (Revdex.com) on February 3, 2017, regarding the mortgage loan account referenced above. Rushmore’s previous response provided the borrower with accurate information. The borrower has not stated any reason for rejecting our previous response, nor does the borrower offer any alternative. Therefore Rushmore is unable to offer a rebuttal response at this time. As of the date of this correspondence, the account is current and the next contractual monthly installment is due on March 1, 2017. Should you have any additional questions, please do not hesitate to contact us. Bankruptcy Department Monday through Friday, 6:00 a.m. to 6:00 p.m. Pacific Toll-free number 1.888.504.7300Sincerely,Customer Correspondence Department Rushmore Loan Management Services LLC