Columbia Gas left two messages. I was unable to return their call until the second message. The person was helpful during the call and promised speedy resolution. However, it has now been 1 week and I have heard nothing from them regarding a fix to their error.
Regards,
[redacted]
Thank You for your inquiry. I apologize for the inconvenience you have experienced as well as the delayed start of this project. Per our conversation this morning your request has been escalated. A representative from our New Business Department will follow up with you today,...
7/5/2016. Please do not hesitate to contact me with additional concerns. The phone number for this office is ###-###-####. We are available Monday- Friday 8:00-5:00. Strategic Initiatives Columbia Gas Of Ohio
Ms [redacted] called in with the payment receipt for $194.50 on November 22nd. The gas service has been restored. [redacted] [redacted] Gladys H[redacted]Analyst IIRegulated RevenueStrategic InitiativesColumbia Gas of Ohio###-###-####[redacted]
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is NOT satisfactory to me. I moved on May 27, 2017 to [redacted] so they can charge through June. I called and closed the account because where I moved there is no service of Columbia Gas is on AEP OHIO.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
I am not accepting this offer because Columbia gas said my meter quit working in November 2016, they did not send anyone to look at it till May 2017 and they are just wanting to estimate my gas usage instead of sending someone to look at it sooner.
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
I really don't care if the PUCO allows Columbia Gas to bill their customers the way they do. The bottom line is that it's unfair. It places an undue burden on landlords, forcing us to subsidize a disproportionate share of their administrative costs. Those costs should be shared equally across the customer base in the form of higher base rates, and not heaped upon landlords just because it's easier to double, or in some cases triple bill us for the same time period. The purpose of my contact with the Revdex.com was to make my complaint a matter of public record, and give Columbia Gas an opportunity to rethink their billing practices. Their refusal to do so leaves me with no other option now but to escalate this issue and bring it to the attention of local media outlets as well as the attorney general. Perhaps some media attention or a class action lawsuit on the part of local landlords will convince Columbia Gas that charging property owners for a "minimum billing" multiple times in the same time period is a practice that needs to be reexamined and eliminated.
Thank You for your inquiry. Unfortunately we will need additional information in order to assist you. Please contact our office directly at ###-###-####. We are available Monday- Friday, 8:00-5:00. We look forward to assisting you with your concern. Columbia Gas Of Ohio Strategic...
Please re-open my complaint as I still have not received my refund. Although, the business office called me and promised I would receive my $218.74 refund; in addition they agreed to send me an addition $50.00. I received the $50.00 but have yet to receive my original refund amount of $218.74. I tried call 3 times on 6/22/2015 and even spoke with a supervisor to whom gave me incorrect information. I am beginning to think the company has unethical practices and would like this complaint escalated.
Good afternoon, [redacted], I am attaching, but I also mailed a hardcopy of this Bad Debt Affidavit to: [redacted] The property at [redacted] was destroyed by fire in September of 2014. The service was in your name here from January 16, 2012 to...
May 4, 2012. Please do not hesitate to contact me if I can be of further assistance. Betsy | Columbia Gas of Ohio Customer Care and Regulatory Compliance
On June 14th our gas main was damaged at the cross streets of [redacted] and [redacted]. Crews were sent out, repairs made, and all but 2 customers had their service repaired. Because the residents at lots 1 and 5 were not home, tags were left at both properties. The residents of...
Lot 1 called Columbia @ 12:20am on 6/15/17, and had their service restored by 1:40am. No call was received from [redacted] until 10/3/2017, and the gas was on to the appliance valve by 4:30pm. The furnace was red tagged, as it would not fire.I cannot credit you for 4 months gas bills, as your normal consumption is zero through the summer months. I am crediting your account the minimum customer charge of $28.25 that is billed on the upcoming 10/11/2017 bill, for your inconvenience. (Fixed Monthly Delivery Charge = $17.81; Infrastructure Replacement Program Rider = $8.96; Infrastructure Development Rider = $0.14; 4.987% Gross Receipts Tax for zero consumption = $1.34; Total minimum Customer Charge = $28.25)Betsy - Columbia Gas of Ohio - Customer Care and Regulatory Compliance
As mentioned below, the annual consumption review will be conducted. Your rate will be adjusted according to the consumption used. With conservation measures, your consumption will drop as well as the rate. Each year, we are required to verify your total gas usage for the past year ending August 31st to make sure you are being billed at the appropriate rate for your class of service. Customers who use more than 3000 ccf's annually are charged at a rate that could result in a higher bill. Your October bill will reflect any change in your rate as a result of our Annual Review. Your current months usage and consumption history appears on your bill each month. If the gas consumption is less, then your rate will be adjusted accordingly. Once your account has been reviewed, the infrastructure rider charge could change depending on the amount of gas used.
Mrs Tillman was referred to me this morning by the PUCO, and as the service technician was enroute, she had said she wasn't going to pursue the complaint any further with the Revdex.com or the media.
Thank You for following up with our office. Per our phone conversation, we are unable to change the account number associated to the original Property Owner Agreement however if and when you need to initiate service simply reference the account number you would like associated. Any further concerns involving security deposits may be referred to this office for resolution. We apologize for the inconvenience. Calls associated with your concern were reviewed and submitted to each individual's direct report as a coaching opportunity. Our phone number is ###-###-####. We are available Monday - Friday, 8:00-5:00. Please do not hesitate to reach out to this office if you have additional concerns.Thank YouColumbia Gas of Ohio
The amount that you are paying each month is the minimum customer charge. The customer charge covers COH's fixed costs for meter reading, billing and other services the company provides that are not related to gas usage or the number of days in the billing period. COH incurs the same fixed...
costs every time it prepares a customer bill, so those charges will appear on each bill regardless if the billing is less than a month to cover the full cost of service. The ability for COH to charge the full amount of the customer charge is provided within the company's tariff issued by the Public Utility Commission of Ohio. If you are not using gas service, there is always the option to disconnect service and the minimum customer charge will not be billed to you.
Hello,Records show a termination bill was sent out 2-25-16 for $133.01 with a termination date of 3-11-16. We tried to call Mr. [redacted] on 3-8-16 but could only leave a message, so we mailed out a 10 day notice the same day.There was no response from the customer so an order...
went out to terminate on 3-23-16. The collector will attempt to make contact with the customer prior to disconnection. Service was terminated.I apologize if the customer felt the agent was "flippant" I will pass this information on to the appropriate supervisor.Unfortunately Mr. [redacted]'s gas was turned off after 12:30 so he had to wait until the next day to get reconnected.I do apologize that Mr. [redacted]'s gas service was disconnected and he was inconvenienced, however he was given ample time to make the payment or to contact our Customer Service to make payment arrangements.Thank you
Jeff from [redacted] Veterans Services called on 6/23/2017, at which time you had just been removed from PIPP due to your Anniversary Default of $67. Your Actual account balance at that time had a credit of $22.67. (see attached). When you next called on 9/14/2017, you were...
advised that the PIPP Default was $84.95, and if you wished to get back on PIPP, you would need to pay that amount by 10/06/2017. You only paid $82, so you were not put back on PIPP. At this time, you would need to pay $177.31 to get back on PIPP. You do not have a termination notice at this time. Your next meter reading, billing date is 1/15/2018. You can see if [redacted] Veterans Services can help you with the $177.31.Call the Customer Care Center for other Payment Plan Options Betsy - Columbia Gas of OhioCustomer Care & Regulatory Compliance
Thank You for your inquiry. We apologize for the inconvenience. Our collectors are required to attempt customer contact. A customer should have the option of providing proof of payment (ie; a receipt or confirmation number from Bill Matrix.) If the customer chooses to make a payment while the...
collector is on site they are assessed an additional $5.50 collection fee. The customer may not have the ability to pay via Bill Matrix. If that situation exists the collector should provide the customer with at least an hour to make payment at a payment agency and provide proof of payment.Due to the fact you have indicated these options were not offered the account will receive credit in the amount of $52.00.Thank You, again for your inquiry. If you have additional questions or concerns please contact this office directly. We are available Monday - Friday, 8:00AM-5:00PM. Our phone number is ###-###-####.ReneeColumbia Gas Of OhioStrategic Initiatives
[redacted] called and placed a connect order on 11/13/15, which was taken at[redacted] Av, not 1120 1/2 Mount Pleasant. His address does not exist because he states he found it to be all electric. He called on 11/16 asking to have svc taken out of his name, dc order was placed, acct...
[redacted] finaled at that time. States he only put svc in his name because lease said he had to put gas in his name.The service was placed into the owner of record's name, who later called and said he no longer owned the property. The account was not updated at that time, and went back into [redacted]'s name again.After getting this request, I spoke to [redacted] and he mentioned the new owner's name. I went to the Franklin County Auditor webpage, and got their complete info. I unbilled [redacted] everything, and he now has credits of$26.57 and $53.56 being processed for refund.Please do not hesitate to contact me if I can be of further assistance.Betsy - Columbia Gas of OhioRegulated Revenue - Strategic Initiatives Analyst I
I am rejecting this response because:...
Columbia Gas left two messages. I was unable to return their call until the second message. The person was helpful during the call and promised speedy resolution. However, it has now been 1 week and I have heard nothing from them regarding a fix to their error.
Regards,
[redacted]
Thank You for your inquiry. I apologize for the inconvenience you have experienced as well as the delayed start of this project. Per our conversation this morning your request has been escalated. A representative from our New Business Department will follow up with you today,...
7/5/2016. Please do not hesitate to contact me with additional concerns. The phone number for this office is ###-###-####. We are available Monday- Friday 8:00-5:00. Strategic Initiatives Columbia Gas Of Ohio
Ms [redacted] called in with the payment receipt for $194.50 on November 22nd. The gas service has been restored. [redacted] [redacted] Gladys H[redacted]Analyst IIRegulated RevenueStrategic InitiativesColumbia Gas of Ohio###-###-####[redacted]
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is NOT satisfactory to me. I moved on May 27, 2017 to [redacted] so they can charge through June. I called and closed the account because where I moved there is no service of Columbia Gas is on AEP OHIO.
Regards,
[redacted]
I finally received the refund.Thank You,
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
I am not accepting this offer because Columbia gas said my meter quit working in November 2016, they did not send anyone to look at it till May 2017 and they are just wanting to estimate my gas usage instead of sending someone to look at it sooner.
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
I give up.
I really don't care if the PUCO allows Columbia Gas to bill their customers the way they do. The bottom line is that it's unfair. It places an undue burden on landlords, forcing us to subsidize a disproportionate share of their administrative costs. Those costs should be shared equally across the customer base in the form of higher base rates, and not heaped upon landlords just because it's easier to double, or in some cases triple bill us for the same time period. The purpose of my contact with the Revdex.com was to make my complaint a matter of public record, and give Columbia Gas an opportunity to rethink their billing practices. Their refusal to do so leaves me with no other option now but to escalate this issue and bring it to the attention of local media outlets as well as the attorney general. Perhaps some media attention or a class action lawsuit on the part of local landlords will convince Columbia Gas that charging property owners for a "minimum billing" multiple times in the same time period is a practice that needs to be reexamined and eliminated.
Thank You for your inquiry. Unfortunately we will need additional information in order to assist you. Please contact our office directly at ###-###-####. We are available Monday- Friday, 8:00-5:00. We look forward to assisting you with your concern. Columbia Gas Of Ohio Strategic...
Initiatives
Please re-open my complaint as I still have not received my refund. Although, the business office called me and promised I would receive my $218.74 refund; in addition they agreed to send me an addition $50.00. I received the $50.00 but have yet to receive my original refund amount of $218.74. I tried call 3 times on 6/22/2015 and even spoke with a supervisor to whom gave me incorrect information. I am beginning to think the company has unethical practices and would like this complaint escalated.
Good afternoon, [redacted], I am attaching, but I also mailed a hardcopy of this Bad Debt Affidavit to: [redacted] The property at [redacted] was destroyed by fire in September of 2014. The service was in your name here from January 16, 2012 to...
May 4, 2012. Please do not hesitate to contact me if I can be of further assistance. Betsy | Columbia Gas of Ohio Customer Care and Regulatory Compliance
On June 14th our gas main was damaged at the cross streets of [redacted] and [redacted]. Crews were sent out, repairs made, and all but 2 customers had their service repaired. Because the residents at lots 1 and 5 were not home, tags were left at both properties. The residents of...
Lot 1 called Columbia @ 12:20am on 6/15/17, and had their service restored by 1:40am. No call was received from [redacted] until 10/3/2017, and the gas was on to the appliance valve by 4:30pm. The furnace was red tagged, as it would not fire.I cannot credit you for 4 months gas bills, as your normal consumption is zero through the summer months. I am crediting your account the minimum customer charge of $28.25 that is billed on the upcoming 10/11/2017 bill, for your inconvenience. (Fixed Monthly Delivery Charge = $17.81; Infrastructure Replacement Program Rider = $8.96; Infrastructure Development Rider = $0.14; 4.987% Gross Receipts Tax for zero consumption = $1.34; Total minimum Customer Charge = $28.25)Betsy - Columbia Gas of Ohio - Customer Care and Regulatory Compliance
As mentioned below, the annual consumption review will be conducted. Your rate will be adjusted according to the consumption used. With conservation measures, your consumption will drop as well as the rate. Each year, we are required to verify your total gas usage for the past year ending August 31st to make sure you are being billed at the appropriate rate for your class of service. Customers who use more than 3000 ccf's annually are charged at a rate that could result in a higher bill. Your October bill will reflect any change in your rate as a result of our Annual Review. Your current months usage and consumption history appears on your bill each month. If the gas consumption is less, then your rate will be adjusted accordingly. Once your account has been reviewed, the infrastructure rider charge could change depending on the amount of gas used.
Mrs Tillman was referred to me this morning by the PUCO, and as the service technician was enroute, she had said she wasn't going to pursue the complaint any further with the Revdex.com or the media.
Thank You for following up with our office. Per our phone conversation, we are unable to change the account number associated to the original Property Owner Agreement however if and when you need to initiate service simply reference the account number you would like associated. Any further concerns involving security deposits may be referred to this office for resolution. We apologize for the inconvenience. Calls associated with your concern were reviewed and submitted to each individual's direct report as a coaching opportunity. Our phone number is ###-###-####. We are available Monday - Friday, 8:00-5:00. Please do not hesitate to reach out to this office if you have additional concerns.Thank YouColumbia Gas of Ohio
The amount that you are paying each month is the minimum customer charge. The customer charge covers COH's fixed costs for meter reading, billing and other services the company provides that are not related to gas usage or the number of days in the billing period. COH incurs the same fixed...
costs every time it prepares a customer bill, so those charges will appear on each bill regardless if the billing is less than a month to cover the full cost of service. The ability for COH to charge the full amount of the customer charge is provided within the company's tariff issued by the Public Utility Commission of Ohio. If you are not using gas service, there is always the option to disconnect service and the minimum customer charge will not be billed to you.
Hello,Records show a termination bill was sent out 2-25-16 for $133.01 with a termination date of 3-11-16. We tried to call Mr. [redacted] on 3-8-16 but could only leave a message, so we mailed out a 10 day notice the same day.There was no response from the customer so an order...
went out to terminate on 3-23-16. The collector will attempt to make contact with the customer prior to disconnection. Service was terminated.I apologize if the customer felt the agent was "flippant" I will pass this information on to the appropriate supervisor.Unfortunately Mr. [redacted]'s gas was turned off after 12:30 so he had to wait until the next day to get reconnected.I do apologize that Mr. [redacted]'s gas service was disconnected and he was inconvenienced, however he was given ample time to make the payment or to contact our Customer Service to make payment arrangements.Thank you
Jeff from [redacted] Veterans Services called on 6/23/2017, at which time you had just been removed from PIPP due to your Anniversary Default of $67. Your Actual account balance at that time had a credit of $22.67. (see attached). When you next called on 9/14/2017, you were...
advised that the PIPP Default was $84.95, and if you wished to get back on PIPP, you would need to pay that amount by 10/06/2017. You only paid $82, so you were not put back on PIPP. At this time, you would need to pay $177.31 to get back on PIPP. You do not have a termination notice at this time. Your next meter reading, billing date is 1/15/2018. You can see if [redacted] Veterans Services can help you with the $177.31.Call the Customer Care Center for other Payment Plan Options Betsy - Columbia Gas of OhioCustomer Care & Regulatory Compliance
Thank You for your inquiry. We apologize for the inconvenience. Our collectors are required to attempt customer contact. A customer should have the option of providing proof of payment (ie; a receipt or confirmation number from Bill Matrix.) If the customer chooses to make a payment while the...
collector is on site they are assessed an additional $5.50 collection fee. The customer may not have the ability to pay via Bill Matrix. If that situation exists the collector should provide the customer with at least an hour to make payment at a payment agency and provide proof of payment.Due to the fact you have indicated these options were not offered the account will receive credit in the amount of $52.00.Thank You, again for your inquiry. If you have additional questions or concerns please contact this office directly. We are available Monday - Friday, 8:00AM-5:00PM. Our phone number is ###-###-####.ReneeColumbia Gas Of OhioStrategic Initiatives
[redacted] called and placed a connect order on 11/13/15, which was taken at[redacted] Av, not 1120 1/2 Mount Pleasant. His address does not exist because he states he found it to be all electric. He called on 11/16 asking to have svc taken out of his name, dc order was placed, acct...
[redacted] finaled at that time. States he only put svc in his name because lease said he had to put gas in his name.The service was placed into the owner of record's name, who later called and said he no longer owned the property. The account was not updated at that time, and went back into [redacted]'s name again.After getting this request, I spoke to [redacted] and he mentioned the new owner's name. I went to the Franklin County Auditor webpage, and got their complete info. I unbilled [redacted] everything, and he now has credits of$26.57 and $53.56 being processed for refund.Please do not hesitate to contact me if I can be of further assistance.Betsy - Columbia Gas of OhioRegulated Revenue - Strategic Initiatives Analyst I